Serving central Maryland & eastern shore
Staton Family Promise
100% Satisfaction Guarantee
Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.
Lifetime Workmanship Guarantee
Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
- Any copper line set we installed
- Ductwork installed by us
- System stands or plaforms
- Venting
- Condensate drain lines
- Emergency drain pans
- Low voltage wiring ran by us
Labor Warranty For New Installations
Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)
No Lemon Guarantee
Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.
Best Value Guarantee
With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.
Performance Guarantee
When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Ursula Kuehn
20 hours ago
Excellent, Excellent, Excellent!!! Took care of everything and cleaned up well after. Showed me a picture of the problem and fixed it. Highly recommend them!
Fawzia Chalabi
2 days ago
Aaron did the best job for me today very good work and fast I will always call him for work thank you for being so professional
lin_
2 days ago
Timely responses, phone and arrivals.
Provides efficient and effective service.
Communicates clearly, describing repairs needed and solutions even… I can understand.
Am considering HVAC replacement for above service reasons.
Update: company chosen, HVAC installed a week ago, and well done. Extreme care was given to protecting surfaces, walls, flooring, in relatively small condo. In addition, Rodney fixed a very old I’ll fitting bifold door removed for installment. Enjoying a much more energy efficient system.
Today Staton,”no waitin” was needed again to replace my master bath toilet. Sent Chris Gatton, plumber extraordinaire. He offered to check other plumbing concerns, found one problematic, and included in estimates He chose the appropriate fixtures, first asking for my input and approval; his esthetic advice was spot on.
Chris exemplified service excellence, with his ability to communicate that a job is only well done when the company’s goal of achieving customer satisfaction is achieved.
It was.
Mary D
2 days ago
Wonderful service start to finish. Same day weekend appointment. Chris, my technician, was knowledgeable, gave great advice, was careful and respectful of my property, and went above and beyond by taking the broken stove to the garage. Thank you!
Beth
3 days ago
Frank was the consummate professional. He diagnosed the problem and solved two water issues- a clogged double kitchen sink and a overflow pipe. Great job, left the home clean and provided a good education on future preventative care to diminish further clogs. Highly recommend Frank and WL Staton.
Shaila S
3 days ago
My technician Aaron Simon came even earlier than the scheduled time. He explained all issues very well. He was very polite.
I would definitely recommend this company to others.
Ryan Blackwell
4 days ago
Brandon was great, very friendly and knowledgeable, and was able to replace our water heater same-day. Also fixed a piping issue that he found, everything works great!
Fawzia Chalabi
4 days ago
Aaron did the best job for me today very good work and fast I will always call him for work thank you for being so professional
Richard Boivin
4 days ago
The technician (Tim) was pleasant and very knowledgeable. He did a thorough job, addressed all my questions, and communicated a lot of useful information. I felt that he was being very honest with me, which I appreciate.
Peter Zahn
4 days ago
Steve did a great job recovering from a power outage/spike. And sold all the value add 😊