Terms & Conditions

  1. Staton Heating, Cooling & Plumbing (“Staton”) warrants that the Scope of Work will be completed in a workmanlike manner, and in compliance with all local requirements for building permits, inspections and zoning. The obligations of Staton are backed by the full faith and credit of Staton.

  2. Client warrants that except as described in the request for service, all electrical, plumbing, and HVAC are in good repair and condition and agrees to indemnify Staton for any defective conditions that exist prior or that occur after performance of the Services through no fault of Staton, such defective conditions including but not limited to the following: improper or faulty plumbing; settled or broken lines; existing illegal conditions; defective roofing; rusted or defective pipes; improperly charged systems; acid in the drain system; and faulty air movement. Client is responsible for protecting the components for which Staton provides from future damage and shall follow all instructions provided in maintaining and protecting such components. Client shall remove or protect personal property, inside and outside of the residence and/or structures, including - but not limited to - carpets, rugs, shrubs and plants, and Staton shall not be responsible for said items. Staton shall not be held responsible for natural consequences of Staton’s work which may cause damage to improvements to real property and appurtenant to the property/residence.

  3. Staton hereby warrants its services, from the date of performance of the services for a period of one year. With respect to services that consist of drain cleaning services, there is no warranty of any kind, unless otherwise indicated on the invoice. The foregoing warranties are with respect to the services provided only, and do not extend to the actual components. In the event of a failure of the components (that is not a result of the services), Client shall be responsible for all necessary repairs. CLIENT UNDERSTANDS AND ACKNOWLEDGES THAT ITS SOLE REMEDY UNDER THIS WARRANTY IS REPAIR AND/OR REPLACEMENT, IN STATON'S SOLE AND REASONABLE DISCRETION.

    Staton will not be held responsible for any drain line stoppages or damages to the existing waste pipe while attempting to clear an obstruction to said piping or fittings. Notwithstanding the foregoing, no warranty will be given for repair or replacement of the following types of water pipes: polybutylene (quest) piping or fittings including the new connection point and manifolds or fittings.All warranties are void if payment is not made when due. Warranties extend only to Client and are not transferable to successor owners or tenants.If a defect in materials or workmanship covered by this warranty occurs, Staton will, with reasonable promptness during normal business hours, remedy the problem. Staton shall not be held responsible for water, or any other damage caused by repairing a defect. Staton cannot and does not warrant any product provided by Client or offer any warranty on products longer than the manufacturer's warranty. Light bulbs or lamps have no warranty. Staton will not provide an itemized breakdown of material and labor for a flat rate job. Staton is not responsible for work performed by or materials installed by anyone other than Staton. EXCEPT AS EXPRESSLY SET FORTH HEREIN, ALL SERVICES, MATERIALS, PARTS AND COMPONENTS PROVIDED BY STATON HEREUNDER ARE PROVIDED ‘AS IS’ WITHOUT WARRANTY OF ANY KIND, AND STATON HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PURPOSE AND NONINFRINGEMENT. Manufactures’ warranties on materials, fixtures, appliances, and components, to the extent assignable, are deemed assigned to Client. Staton shall deliver to Client all warranty information in its possession. Client is responsible for compliance with any notice and claim procedure set forth therein. Staton does not adopt and is not bound by and such product warranty.

  1. EACH PARTY ACKNOWLEDGES AND AGREES THAT ANY CONTROVERSY THAT MAY ARISE UNDER THIS AGREEMENT IS LIKELY TO INVOLVE COMPLICATED AND DIFFICULT ISSUES, AND THEREFORE THE PARTIES HEREBY KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVE ANY RIGHT WHICH ANY PARTY MAY HAVE TO TRIAL BY JURY IN RESPECT OF ANY PROCEEDING, LITIGATION OR COUNTERCLAIM BASED ON, OR ARISING OUT OF, UNDER OR IN CONNECTION WITH THIS AGREEMENT OR ANY COURSE OF CONDUCT, COURSE OF DEALING, STATEMENTS (WHETHER VERBAL OR WRITTEN) OR ACTIONS OF ANY PARTY. Under no circumstances shall Staton be liable for special, incidental or consequential damages (including but not limited to, loss of the use of the subject property, damage to any property not furnished by Staton, or attorney's and/or expert fees and costs) regardless of the form of action or legal theory under which any claim is asserted.

  2. This Agreement shall be governed by the laws of the State of Maryland, without regard to the conflicts of laws principles thereof. The exclusive venue for all legal action based on, or arising out of, under or in connection with this agreement shall be Anne Arundel County, Maryland. In the event of a material breach of this Agreement by Client, Staton shall be entitled to recover its reasonable attorney fees and costs. If Staton files a mechanic’s lien related to this agreement, it shall be entitled to attorney fees, expense and costs reasonably incurred in filing the mechanic lien. A late fee of 1.5% per month shall be applied to any amounts owed by Client to Staton after thirty (30) days.

  3. This Agreement is not assignable without the written consent of both parties. This is the entire agreement, which includes the accepted proposal and any invoices. The parties are not bound by any oral expression or representation. This agreement binds jointly and severally all signing as Client, their heirs, representatives, and successors. Any modifications to the agreement, change orders or estimated completion date, must be in writing signed by both parties.

  4. Any time estimate for completion of the job is only an estimate and may be impacted by weather, permit delays, inspection delays, availability of material, etc. Delays caused by the above events do not constitute abandonment and are not included in calculating time frames for payment or performance.

  5. Under the applicable Mechanic's Lien Laws any contractor, subcontractor, laborer, or other person who helps to improve your property, but is not paid for their services or supplies, may have the right to enforce a claim up to and including placing a lien on your property in the event of nonpayment.

  6. Client shall have the right to cancel this agreement within 3 days of signing, except that Client shall not have the right to cancel once work has commenced. In the event of cancellation Staton may charge a 25% cancellation fee plus the cost of any specially ordered components.

  7. This Agreement may be executed in counterparts, each of which shall be deemed an original. For purposes of this agreement, electronic and scanned signatures have the same force and effect as original signatures. In the event Client is unable to contact or obtain satisfaction from the Staton, Client may contact the Maryland’s Department of Labor, State Board of Plumbing at 410-230-6231.

** All customers agree to receive recurring automated promotional and personalized marketing emails and text messaging. Consent is not a conditional of any purchase. Reply STOP at any time to cancel. Msg frequency varies. Messaging and Data rates may apply.