Serving central Maryland & eastern shore
Staton Family Promise
100% Satisfaction Guarantee
Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.
Lifetime Workmanship Guarantee
Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
- Any copper line set we installed
- Ductwork installed by us
- System stands or plaforms
- Venting
- Condensate drain lines
- Emergency drain pans
- Low voltage wiring ran by us
Labor Warranty For New Installations
Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)
No Lemon Guarantee
Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.
Best Value Guarantee
With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.
Performance Guarantee
When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Nancy Hughes
3 days ago
This was my first experience with Staton Heating Cooling and Plumbing. I had an issue with a toilet which ultimately was replaced by Joe Fanning. He was terrific in discussing the option right up to placing the new toilet. I am certain with any future need, I will calling Staton. Many thanks.
T K
4 days ago
Great Job! Thank You Jesse.
Mama Back
5 days ago
Robert was awesome!!!!!! Staton was Ok but Robert properly diagnosed my plumbing problem and he was the second technician they sent!!!! Then he fit me in to get the work done ASAP and couldn’t have been nicer!!!! Staton is lucky to have him!!!
Richard Pado
5 days ago
Steve Schultz did a terrific job of repairing my heat pump and gave me a lot of helpful information about my system. Very knowledgeable, and a nice human being! AndczzSteven Stewart did an excellent job of fixing my kitcken sink drain problems
Also a very nice person. You've definitely got my future business.
Lee Maynard
5 days ago
After years of nursing my oil fueled boiler to health every winter, it was finally time to replace the system. Staton recommended and installed a gas fed Combi boiler. This freed up a ton of space in my basement and provided me with peace of mind regarding safety and reliability. Our installation team of Mike and Gabe worked magic with the myriad of pipes necessary to complete the conversion and left a professional installation and a clean workspace behind. I highly recommend their expertise and workmanship.
george pappafotis
5 days ago
You know, sometimes people surprise you. Most people dealing with contractors expect the worst. That is, less than good service at more than you care to pay! J.T., with Staton Plumbing and HVAC, is an exception for me. My job was replacement of a damaged toilet floor flange, cast iron over 40 years old. I do most of my home improvements from years of home ownership. I knew I could not do this job at my age. J.T. labored till it was complete and in great shape. It was a refreshing experience for me and a tribute to J.T.'s character. The cost was not cheap, but the end result was worth it. Thanks to J.T. and Staton. He is what consumers need when this type of work is needed. Good job. George
I will use Staton again for other jobs.
Martin Fratta
6 days ago
Very professional,very positive and efficient
charlie mahone
7 days ago
Excellent service and very fast
Ben Martucci
1 week ago
Rob was very nice, knowledgeable and got the job done super fast. I would call him for every plumbing problem I have. Top Notch
Harold Fox
1 week ago
Matt was terrific. Pleasant, skilled and efficient.
Excellent experience.
Thanks for sending him.