Reviews

As a new customer with Staton, I have nothing but praise for their outstanding service. Their entire team has been great to work with- they are professional, responsive and have strong communication with their customers. I am very impressed with the quality and experience of their technicians. Matt Kramer in particular provides outstanding service. He is an excellent technician who diagnoses the problems quickly and goes above and beyond in service.

Josh did an amazing job switching out our very large electric hot water heater with a new gas-fueled tankless system. He had to vent through the side of the house, attach an acid neutralization filter and run-off, extend the gas line and build a wall to mount it all. The result was a beautifully organized system that works efficiently throughout the house. Josh was professional and communicated well before, during and after the installation. He took pride in the installation and we are really happy with the result. Highly recommend Josh and Staton!

Mr. Fanning was very good. Professional. Patient. He was at my home on April 13th. He called ahead to confirm my appointment and the reason for the repair visit. Mr. Fanning gave me an arrival time update, and he arrived on time. He snaked the drain pipe that is connected from the outside into the kitchen under the sink. He replaced the PVC pipe P trap and tail piece that is connected to that drain pipe. This resolved the problem of the water standing in my sink and very slowly draining. This also resolved a leak at connection between the sink drain and the P trap. Upon completion of the work, Mr. Fanning told me to call Staton if there’s any problem with the repair he completed. Staton service has a one year warranty and they will return to fix the problem free of charge. It’s been 6 days since he completed the repair. The water drains from the sink immediately and there have been no leaks. Thank you!

He was so very professional and made sure I understood everything he was doing. He took the extra effort to relay the information to my son over the phone. Don’t loose this guy!😁

I was very impressed. I usually never leave feedback, but in this case I have to make an exception. Mat , Tony and Joe were all great.

Sam was wonderful perfect gentleman easy to talk to

Staton is super dependable, responds quickly, and does quality work. Ja’Ron made sure I understood what the issue was, and clearly presented several different options to fix it.

Great technician and customer service. Very happy with service and professionalism

Ja’Ron was very thorough and respectful. He checked my AC System and couldn’t find any significant issues that needed to be addressed at the present time. Of course my system didn’t make the noise I called them for. I would definitely recommend Ja’Ron for any future issues I may have! They have a very inclusive comfort care membership too! Which I signed up for. Thank you Staton for your friendly customer service.

My service was great and the technician, Josh, was amazing. He was knowledgeable, personable, explained things well and was just made it a great experience.

Justin came out to do a check up on HVAC system. was very professional and showed ready to get my HVAC system ready for the summer months. He was very helpful and answered all my questions. I'll be a staton customer for life👍🏻

Just a total professional with manors to make my wife feel good. Thanks Sam!!

It was pleasure working with Chip and Craig today on the check-up for our new heat pump/AC. They were quick and efficient and took the time to answer all my questions. Five stars.

Thank you Staton for providing same day service! My Technician Mike Leedy arrived timely, exhibited excellent customer service, and knows his craft. Staton Employees always do great work! This is why, I am a repeat customer!

Ja'Ron Coates did a great job and got the air conditioning up and running again. In addition, he took time and explained every step in detail as to what he had to do to repair the unit. Finally, he gave us options which were helpful and hopefully they will work moving forward. Ja'Ron was awesome !!! 😃👍

Staton Heating and Cooling did a great job in installing a new furnace in my home. After the lead tech, Steve S., identified the multiple problems with my previous furnace that had stopped working, the company got me a great deal on a new one and had it installed within a day. Additionally, their ongoing service plan is extremely competitive in its pricing and helps to ensure a long life for my new equipment. Thanks and I really appreciate the repair and service.

Ja’ron C did a fantastic job replacing my HVAC motor that was making noise. He was quick and efficient. 5 stars!

Andrew was prompt and very nice. He came in and checked our HVAC unit for us and gave me a detailed explanation of the issues. Thank you Andrew. Also would recommend Staton, they promptly answer calls and were able to schedule service quickly. We were promptly updated on when they would arrive and kept in the loop of scheduling.

Cristian great help and great overview of all work that is needed to be done

I recently had my HVAC system diagnosed and repaired by a technician named Justin from Staton, and I couldn't be more satisfied with the service. After receiving a much higher quote from another company. From start to finish, Justin was incredibly professional and attentive. He took the time to explain the issues with my system and the necessary repairs, ensuring I felt informed and comfortable with the process. His friendly demeanor and expertise made the experience enjoyable, and I truly appreciated the care he took in his work. I highly recommend Justin and Staton for any HVAC needs—he exceeds expectations and truly values his customers.

Justin is so knowledgeable and gave me options based off my budget. He just replaced my HVAV system in a quick turnaround timeframe. He also cleaned up perfectly after the job!!

Cristian did an outstanding job today

Stephen Stuart did a fantastic job setting up my gas cooktop, new sink, and doing my annual plumbing inspection. There were a few unforeseen barriers that made the solution a little less straightforward and Stephen went above and beyond to resolve any issues, while explaining everything he was doing. I would absolutely recommend him to assist with your plumbing needs. 5/5

Noah inspected the area of concern and gave me options. He worked efficiently with his helper and fixed that pesky spigot right up. Good team!

Ja’Ron did an amazing job with my HVAC unit and was very informative with laying out options we had to fix the issue.10/10 would recommend to everyone.

We have had our fair share of techs at our home this last year and a half. Chip outshines all of them!!!! Steve and Chip will be my requests from this point forward:)

Robert provided outstanding service!. The repair was beautifully done and he even helped us troubleshoot a separate leak with our clothes washer.

Mr. Coates arrived right on time and immediately assessed and fixed my AC concerns. Definitely a true professional and will absolutely call Staton back when needed.

Staton continues to provide outstanding customer service. Office staff courteous and prompt. My tech this time was Joshua B.He was professional and polite, and went out of his way to complete the services to my satisfaction. Answered all my questions. Would absolutely recommend to anyone in need of plumbing or HVAC services.

Sam was great.

In December, Justin Edwards installed my new HVAC unit, and I couldn’t be happier with both the system and the service. He was efficient, friendly, and took the time to walk me through everything with clear, helpful instructions. It’s now April, and he came back to inspect the cooling system for the warmer months. Everything is still running perfectly, and he offered more great advice on how to keep it that way. Highly recommend Staton and Justin Edwards to anyone looking for reliable heating and cooling service or installation.

The team was absolutely amazing ! Rodney, William, and Derick provided me with all of the support I needed and went above and beyond to give me service. They installed an entire new unit and walked me through things step by step ! This teams service is unparalleled !

Courteous and engaging. Hard to rate service... It was just checking install on new equipment. Chip explained what he was doing and helped me understand what to look for to evaluate normal functioning of our split unit vs performance issues. Will definitely use them again!

Joe was great Great communication

I called W.L. Staton Plumbing with a leaky washer hookup issue and they gave me a four hour window (same day). The tech, TJ, showed up an hour after I had called and assessed the issue. He outlined the work (and price) that needed to be done. All work was completed and once finished the area was spotless and fully cleaned. TJ was very professional and accommodating with the few questions that I asked. Excellent! Ok

Super knowledgeable and felt safe with Justin and his crew in my home. Took time to help explain things and answer my questions.

Cristian came over this morning to do an annual Spring HVAC tuneup and inspection. He perform diagnostic on the whole system and explained everything what he did. Very thorough. I like that.

Josh Sneed was excellent. Prompt, friendly, confident and knowledgeable. He found that the a/c was not working properly because a prior technician accident disconnected a wire to the compressor. So there was no charge at all.

Very knowledgeable and very professional. Only company not to charge travel fees to help there customers

I was very impressed with the knowledge and how thoroughly they inspected the issue. I felt like they were very upfront and honest.

Jason and Drew were extremely helpful in assessing what plumbing work needs to be done for planned bathroom renovations. They gave me multiple options, including suggestions on how to keep costs down. The walked me through the process of what work needed to be done first, second, third, etc., and what other contractor work likely would be necessary. Highly recommend! Update …. Jason was a pleasure to work with and was always very prompt in responding to questions/concerns/issues that cropped up during our bathroom renovation. Would highly recommend him. Five stars!

We’ve been customers of Stanton for a few years now and appreciate their efforts everytime they come out. Chip Burger and his crew were able to work with our schedule and came to install a long overdue replacement HVAC system on a Sunday. Really appreciate the flexibility. They did a great job and removed all the debris, ensuring we were satisfied before they left.

Chip and Dale were great! They were on time and very professional. Highly recommend.

They came on time and completed the work earlier than expected.

Josh is as phenomenal, very knowledgeable and did an amazing job on installing a new hot water heater

Mike and Gabe did a great job. They had to deal with the county to get water shut off which was not a simple turn of a valve. But once they got the county squared away all went great. Kept me in the know the whole time. Job was professionally done. Cleanup was as if they were never here. I will be using Staton for all my plumbing/ HVAC needs.

Anthony was professional, knowledgeable, and personable. He explained everything so I understood the work and my options. Fully recommend Anthony, my technician.

Steve always did a great job with anything HVAC related! Way to go Steve and Staton!

Justin was amazing! He was honest worked hard and made sure all of my needs were taken care of! Definitely recommend for all HVAC needs!

The technician Justin Edwards was great!! Super easy to talk to, showed up on time, and knew exactly what he was doing. He explained everything in a way that actually made sense. You can tell he really cares about doing a good job. Everything’s working perfect now—definitely appreciate him and would recommend him to anyone.

As before, Cristian did a great job!

What 100% recommend Staton and cooling for all of your HVAC needs. Justin and Darrius were polite, courteous and very informative with everything they did. My system is in tiptop shape. And what made me feel the most comfortable was they told me that they have my back and they want me to be satisfied with my purchase 100%

Cristian did a great job with my coil cleaning, very professional.

Cristian did a good job, was timely and professional and help take care of our system.

Stephen is very knowlegable, professional, personable, and overall excellent! He gives a straight and honest diagnosis of the situation. Definitely requesting him again.

Prompt and efficient service.

On time, great communication, very professional. Recommend highly!!!!👍👍

Jaron was quick to solve our issue. He was very friendly and patient with the questions I had.

Robert came on time, expertly diagnosed and fixed the problem. Explained what he had done and steps I can take to avoid a similar problem in the future.

Was professional, showed up when office said he would

Joshua was excellent. He was prompt, professional, polite and easily answered my questions and concerns. He checked previous work and quickly attended to the issue in question. He was very efficient although very friendly. Excellent!

Friendly Fair and on time

Sam N was fantastic. Super friendly and helpful. He was able to solve our sink issues quickly.

Patrick was an amazing plumber who came by for help. Very professional and kind and wasn’t predatory with pricing like other companies. I will be going back to them when my new toilet arrives.

Sam was a great plummer and helped with my sink

On time, professional and knowledgeable.

Jason identified the problem and fixed it quickly. Great service and very respectful communications.

The technicians took the time to explain everything and answer all my questions. They were knowledgeable, pleasant and hardworking.

Christian did a great job!

Cristian showed up on time, did the work quite well. Pleasant and well presented!

Finished the job without have to leave and get new parts, great service

Amazing service! Very knowledgeable- will reconnect to others !

Eyondre Harper was very professional and provided excellent service for our two AC units. He provide sound recommendations to keep our units working well. He was thorough in cleaning the unit coils and replacing a capacitor. Great job.

Cristian did a great job and helped explanada how the thermastat worked. Was very nice

Stephen Stuart was professional, answered all questions and was great to work with.

Ja’Ron Coates came to inspect my air handler unit. He was professional and courteous. He found black mold in the handler and provided me with pictures. He told me of my options. I was very satisfied with his performance.

Thanks Staton for once again providing service needed even on weekend. Matt arrived exactly as promised and gave great professional service. Will request him in future if available!

Ja’Ron came out for our AC not working. Troubleshot quickly. Gave us the solution. Very professional. Would 100% recommend this company and Ja’Ron

My experience as always great ! Tech came the day of repair. Joe was great he knew exactly what the issue was with my toilet. Thank you Staton for all you do !

I want to say what an excellent experience working with Matt Kramer. He did a fantastic job from start to finish and made the entire process smooth and stress-free. His service was incredibly efficient, and everything was completed in a timely manner without cutting any corners. What really stood out was how thorough he was in explaining every step of the work he was going to do with my hot water heater. He took the time to make sure I understood what was happening, why it was necessary, and what to expect, which I really appreciated. It’s clear that Matt takes pride in his work and genuinely cares about providing top-quality service. I would absolutely recommend him to anyone looking for reliable, professional, and knowledgeable help. Five stars all the way!

Joshua B was great! Obviously plumbing problems are never fun but he was super helpful and did a great job.

Reliable, professional, technically proficient and honest. Another great experience with Staton. Steve S was great! This is a great company. Everyone is terrific to deal with, communication is best in class, reliable, and they know plumbing and HVAC.

Stiven Llano is a very talented and professional technician. He was on time, courteous, and explained what he was checking along the way for our first HVAC check-up with Staton (the geek in me liked that). The whole team also helped schedule some quick follow-up service the next day (we were only in town for 2 days)! Thank you! We will definitely be working with the Staton Team in the future!

Joe did a great job, I was in a bind and he offered to come out next day. Extremely respectful and courteous, I wouldn't have known they were in the home if I hadn't hired them. I'll only use this company going forward.

Cristian did our annual hvac inspection— wore protective booties, didn’t leave a mess, and was kind to my needy dog.

Expensive but Very professional and effective.

Our service rep Steven Llano did a great job. Throughly explained everything including what he did and what he found and even went over photos of different areas of the system. Very impressive.

Ja’Ron Coates did an excellent job. He was professional, timely, and honest. Throughout the repair he took the time to explain the process to me, and all the available options. He even pointed out items affecting the efficiency of the overall unit. Staton consistently delivers high quality service. I called and within 24 hours has a technician onsite to address the issue.

Excellent, Excellent, Excellent!!! Took care of everything and cleaned up well after. Showed me a picture of the problem and fixed it. Highly recommend them!

Robert was called to replace the anode in my water heater. He immediately observed that the expansion tank was installed on the wrong pipe. He replaced the expansion tank on the correct pipe, installed the anode, and flushed the tank. Great job.

Got a decent price on a complete efficient heat pump system and water heater replacement. Based on cleanliness of wiring, etc, the team takes pride in their work!

Christian was great! I’d like to keep him as my regular tech.

My boyfriend (Ifiok) and I were very pleased with the service we received from Sam Northup at Staton Heating. His friendly, personable demeanor immediately put us at ease during an otherwise stressful situation. He was extremely knowledgeable, thorough in his work, and even took the time to provide helpful context when we needed it. We would gladly recommend him to our friends and family, and we will definitely be requesting him specifically for any future plumbing needs.

Great experience with Chip and his team. Very personable. System is working great!

I needed a hot water heater replacement. Matt K installed within a week of the initial quote. Very professional work was completed in a short amount of time. Highly recommend! Thank you Matt.

Joe was great- explained everything clearly, friendly, and efficient!

Stephen did a great job assessing the issue and making the repair.

Staton is top-notch. All of their staff are personable, professional, hardworking and knowledgeable. They go to great lengths to make sure that their customers are completely satisfied. They have done multiple tricky projects for me in my historic home in downtown Annapolis and conceived some extremely innovative solutions to unique and challenging issues. They are intimately familiar with the Annapolis permitting process. One particularly difficult project that involved moving a 120-year-old radiator and trying to retrofit a washer and dryer into my historic home was flawlessly executed for me. I definitely recommend Staton and think very highly of the manager Ryan who has over seen the projects for my home.

Cristian was professional and preformed a check up my the system for HVAC system. Provided pictures and an easily understood explanation of the current condition. Provided a list of options for the services as well from Would recommend their service for a check up.

Cristian was very helpful. He checked the HVAC system and gave us informational options for repair vs replacment.

Noah was very good, made suggestions for alternative options, professional all the way

The Staton people were, knowledgeable, friendly, and courteous. They quickly performed the install, explained how to use the equipment and cleaned up behind themselves.

Andrew was very knowledgeable and found a leak very quickly. Fixed it and on his way in pretty short order:)

What else can I say other than..things never quit working at opportune times. So our water heater has been going down hill for a while. To be fair, it lasted almost 22 years! WL Staton was the only place to call me back in a prompt manner. They are the only one who came out to look and speak to me face to face. And Sam, the tech that showed up, was nothing short of amazing. He walked me through the process, made sure I was comfortable and had answered all of my questions. Were they the least expensive, no. But in my opinion it was worth it. It was not a contractor grade heater and Sam was a pro during every step of the way! Would definitely use them again and request Sam!

Mike Leedy went above and beyond on this service call. Technicians like him will keep customers coming back. Truly a wonderful experience all around.

I’ve had Staton come to my home for both HVAC and plumbing maintenance/repair over the past year. Service has been excellent every time. The technicians let me know what was necessary and what was trivial; I never felt like they were trying to pressure me into anything. Most recently, Jason came out for a plumbing follow-up to replace a hose bib in our finished basement, which required cutting into the drywall. He did a great job covering up the hole in the drywall with an access panel; it looks like it has always been there. I’ll definitely be using Staton for future HVAC and plumbing services.

Jerrell (Jor-El) is a fantastic plumber and a great person to boot. Highly recommend having him over to do the high-quality work that he’s obviously capable of. Thank you very much Jerrell! Matt Kramer came to do some work yesterday, it was very high-quality and I genuinely enjoyed chatting with Matt while he worked. Matt seems to be a very experienced plumber who had nothing but excellent things to say about working at Staton. I think it’s important to note that he said that Staton is an excellent business to work for. Any company that treats their employees this well, he’s gonna have my business going forward.

What else can I say other than..things never quit working at opportune times. So our water heater has been going down hill for a while. To be fair, it lasted almost 22 years! WL Staton was the only place to call me back in a prompt manner. They are the only one who came out to look and speak to me face to face. And Sam, the tech that showed up, was nothing short of amazing. He walked me through the process, made sure I was comfortable and had answered all of my questions. Were they the least expensive, no. But in my opinion it was worth it. It was not a contractor grade heater and Sam was a pro during every step of the way! Would definitely use them again and request Sam!

Our water heater all of the sudden stopped working and we had water dripping out the bottom. We were able to get a tech the same day. Sam was amazing, he taught us about the new water heater as he was installing it and we had a really good conversation throughout. Would give him 6 stars of I could.

Cristian had great customer service! He was very professional and was quite knowledgeable of the systems. Would definitely recommend Staton!

Pleasant to work with and excellent work and very satisfied with Stephen Stuart will be using him again.

Cristian was helpful and explained all option clearly

Professional, Timely, work well done n pleasure to have in the home.

Good guy did a great job

Great company with friendly and helpful technicians. Took pictures of all their work to show you status of system. Can't recommend them enough!

Great Service, Steve did a great job. Professional and thorough. Took the time to explain items. It was a pleasure to do business with Staton and will continue to use them. Highly recommended.

Steve did an excellent cooling and heating inspection cleaned the evaporator coil, installed an evaporator drain safety switch and applied corrosion grenade.

Fantastic price, service quality and expertise I trust.

We have an old house with a narrow crawl space. The guy was great and wasnt scared of getting dirty. This company does aloy of work for our rentals

He was so very professional and made sure I understood everything he was doing. He took the extra effort to relay the information to my son over the phone. Don’t loose this guy!😁

Thank you for your great service today!!! Technician Stiven is very nice guy. He explain every important things I need to know . Thanks again hope to see you again next service .

Staton is top-notch. All of their staff are personable, professional, hardworking and knowledgeable. They go to great lengths to make sure that their customers are completely satisfied. They have done multiple tricky projects for me in my historic home in downtown Annapolis and conceived some extremely innovative solutions to unique and challenging issues. They are intimately familiar with the Annapolis permitting process. One particularly difficult project that involved moving a 120-year-old radiator and trying to retrofit a washer and dryer into my historic home was flawlessly executed for me. I definitely recommend Staton and think very highly of the manager Ryan who has over seen the projects for my home.

So grateful that I chose Staton for our plumbing emergency. They were able to send a plumber out within an hour of us calling. Jason arrived, he was incredibly knowledgeable, friendly and thorough with the resolution of the issue. He explained everything clearly and made me feel at ease while dealing with a stressful home issue. I was so impressed with the service that we opted for a membership plan with them since they also offer HVAC services. Would 10/10 recommend Staton!

Steve was very helpful and knowledgeable - great visit!

I discovered a leak in my pipes behind the wall. I called Staton and they came out right away. Wes came to the house and was able to locate the leak (we did lose some drywall as expected) and fixed it in a day. Wes’ experience showed-he was professional, knowledgeable, thorough and has a great sense of humor. Next time we use Staton we will be requesting him.

First time homeowner and our HVAC system decided it was its time. Stanton’s team was not only able to come take a look same day, but was also able to give us a quote for a new system, get an installation appointment set up and the install completed all within a three day period. Shout outs to Steve Shultz, Mike Geary, Darrius Kennedy, and Justin Edwards (the techs who helped throughout the process) for being super professional and knowledgeable! Their actions earned Staton a lifelong customer.

Great service

Cristian very diligent and professional. He performed a thorough inspection and was very helpful explaining everything.

Excellent plumbing service and communication! Our Technician, Josh B, was awesome!

Cristian was very polite and professional. Throughly checked our AC system out and made good recommendations for upgrades. Excellent service!!!

Rob was very knowledgeable and did a great job.

The team of Justin and Darrius did an outstanding job installing my new furnace and air conditioning unit as well as a new thermostat. They arrived on time and got right to work. After working most of the day and completing the work, Justin showed me the two new units, which I'm very happy with. He also showed me how to use the new thermostat. I've used the Staton company before and have always been happy with the work that is done. That is why I gave 5 stars and recommend them as a reliable company.

Last night I had no water when I took my shower. Staton’s was here this morning and replaced my water system As it was very old and leaking and not working properly. Mike and Logan were amazing and extremely professional and had the entire job done by afternoon. It looks fantastic and I have great water pressure!

Was prompt, communication was great and did a great job with the task.

Chip Burger, Craig, and William were amazing! They are the nicest guys, professional, efficient, and obviously extremely knowledgeable! They performed this huge job within five hours, cleaned up everything, and left my place spotless! I am so pleased with my magnificent new heating system and I highly recommend Staton (and Chip)! THEY ARE THE BEST!!!

Repaired a small leak in our Oil Furnace and tuned it. Seems knowledgeable in the workings of a furnace. Replaced a pump that we hope will improve how well it works and more energy efficient.

Professional, courteous, knowledgeable

When Steve came over to assist my family and I with our thermostat issue, he was very professional, informative, and thorough with his troubleshooting. He gave me things to look for, to try, and to continue to monitor in the event that something happens. I’m very grateful for his help and for Staton keeping me informed about my appointment.

Our Tech Matt has been great and knowledgeable. Also the manager Sam was responsive, considerate, and took care of us as we are managing our house from afar. Happy we chose to join the Care membership.

Had a busted pipe that needed immediate repair. Called and Joshua came out immediately, identified the problem with and fixed. Great service and super reliable. Also worth noting, gave me a military discount. Definitely recommend!

Mike and Logan were fantastic. Great expertise, professionalism and social skills.

Super courteous, professional and clear about what was ACTUALLY needed.

Sam was terrific. Very knowledgeable and professional

Matt did an excellent job and worked very hard. Definitely recommend him for anyone needing work done.

Cristian was the HVAC tech assigned to our house for the annual service inspection. He was respectful, friendly and knowledgeably answered my questions. He was thorough and efficient.

Ja"Ron understood thoroughly what was needed to repair my HVAC unit. He was competent, knowledgeable and professional. He explained everything clearly so that I understood thoroughly. I highly recommend him.

Ja Ron was excellant in what the problem was very professional. Would recommed your company anytime. 5Stars

Cristian was timely and fulfill all our needs

Needed 2 toilets repaired. Searched reviews and they had great ones so I gave them a call. They were polite, and kind. Took time to explain everything to me. Joe B came on time. He assessed the problems quickly and explained what needed to be done. He worked quickly to resolve the issues. Kept me informed every step of the way. Offered me several options very professional and pleasant. Will continue to use them for future issues. Also followed up with me as promised Fantastic job Joe !

Patrick was great. Knowledgeable, friendly, and fast. Would call this company again.

Efficient and friendly. Very knowledgeable and willing to discuss all items of work.

Andrew was awesome. Explained everything in detail to me and performed the repair of my HVAC system same day!! Appointment was made early morning on line and I had heat by that same afternoon.

Just had a visit from their employee Jason, dude was efficient and very friendly, got straight to work and diagnosed the problem in minutes. Offered very fair rates for the service estimates. Highly recommend over the competition 🔥

We have used W.L. Staton since we bought our home. They are always responsive, know their stuff, keep us apprised of what work needs to be done and why, are transparent about pricing, and explain what's happening as they proceed. The techs who come to our home are always friendly and polite, and Joe was no exception. Very satisfied with the service. 3/14/26: This past week we had Staton replace two aging air-conditioning units in our home with new Bosch heat pumps. Our home was built in 1963, and we know from many previous projects that it sometimes has odd quirks and unpleasant surprises in store for the unwary renovator/installer; so we were nervous about this project, particularly since one of the units to be replaced was tucked away in a very tight area under the roof, accessible only through a small panel located high on a wall in a back closet. But the installation went like a dream. Chip and his team were true professionals--they arrived on time, they were friendly and courteous, they explained everything they would be doing on the walk-through, they protected our floors and carpets (and made sure everything was clean before they left), and they completed the work ahead of the expected schedule. Before leaving, they tested the new system and gave us a little tutorial on how to use the new thermostats. And they also told us that if we had any questions or problems , Chip would be happy to come back out and take care of them for us. We are now enjoying the benefits of the new installation and are totally satisfied with the product and the work done to install it. (And I should mention that we had bids from several companies on this project, and Staton's was not only very competitive initially, but also they worked with use to make the final price one we were comfortable with.) So, to sum up: Staton remains our go-to provider of plumbing and HVAC services.

Excellent service!! From first call to invoice payment smooth and professional. HVAC tech Andrew was very knowledgeable and did very clean work. I'll always call Staton for my plumbing/HVAC needs.

Joe our tech was great. He is knowledgeable, honest & helpful. Everyone I spoke was fantastic. I would highly recommend

Highly recommend Staton and Josh! Was able to get a next day appointment for HVAC repair. Josh came out within the scheduled timeframe, called me close to arrival, was very thorough and quickly identified the problem. He then patiently explained everything to me step by step. Repairs were completed quickly, professionally, with respect to my home and property, and did not cost me an outrageous amount. Overall, an excellent experience!

Annual inspection

I used Staton for a full plumbing repipe including all the way to the street. They were professional and provided a great service. They stand by their work and respond quickly. I will not use another company.

Josh was very professional, knowledgeable and answered every question I had. Thanks

Joe did a great job. Thanks

I can't say enough about how excellent Matt is. His work is meticulous! He's extremely careful around the property, very tidy while working and so attentive to detail. He explained everything in detail about what needed to be done. The resulting quality of his work is outstanding and it will definitely keep me as a customer returning to Staton Heating, Cooling & Plumbing for all my plumbing needs.

Great service

Christen was very known about HVAC systems and made great recommendations.

Jason was great to deal with. Good communication and efficient. Highly recommend.

Jaron did a great job. Very efficient, professional and polite. Answered questions I had about a return air vent and even took out a stubborn screw.

Rodney and his team did an outstanding job! Very professional, very personable and very knowledgeable!

Stiven was very knowledgeable, he explained things very well and was very personable.

Once again, excellent service from Staton Heating, Cooling & Plumbing. I have a ductless HVAC system that was installed in January. Chip an Craig came out to test the AC performance before the weather changes and to make sure the system is functioning properly. They were efficient, informative and friendly. I place a lot of confidence in this company due to the quality of their employees.

Steve was great. Very knowledgeable, told me exactly what the issue was, it was back in service in short order. Staton the day before my appointment and stated they had a tech available if I wanted him to come. Couldn’t ask for more. Would definitely recommend them in the future.

Awesome guy Matt…great efficiency and skill Fixed the problem fast and accurately

Christian provided excellent service and was very knowledgeable and friendly. Definitely recommend.

Stiven was very thorough and explained everything to me very clearly. He was extremely pleasant and polite.

Cristian provided great service.

Joe Fanning did a great job both solving my problems and answering my questions throughout the process. Made me feel comfortable to make my decisions and also comfortable to use Staton in the future.

Andrew was the best!!!

Cristian was amazing. He was very knowledgeable about hvacs and cooling systems. He was able to explain things to me in a way I can understand and show me exact wha issues we had. He gave us an honest state of our system and the various options we had. He was very professional and friendly. Would highly recommend.

Cristian was wonderful and explained all options clearly to best take care of my system in the long term. It was greatly appreciated!

He was excellent. Very professional

Great experience! Easy to understand pricing and was pleased to have the whole process completed in one day.

As always a great job, very thorough. Cristian explained everything.

Cristian was super. Explained everything in a simple manner

The Fan on outside unit was not running. After an unsuccessful capacitor change the fan motor was changed. (The capacitor was under warranty.) Technician was friendly and knowledgeable.

Steve did a great job!!

Cristian was very helpful, pictures were good evidence of what he explained

Jason stayed late to make sure our severely seized shower cartridge got replaced and we had our water running again. Things got a little hairy due to how immovably stuck the cartridge was, including him having to go purchase a new cartridge puller to make sure the job could get done. Very thankful for how committed he was to helping us and that we didn’t end up losing water for days.

Jason came at 6, we had an insanely hard to remove shower cartridge that was leaking. It broke inside the pipe and he manually picked the pieces out. Jason stayed HOURS making sure it was fixed. He went above and beyond and didn't charge us above the estimate. We are very grateful.

Like most people, we found ourselves needing a new furnace somewhat unexpectedly, and it can be a stressful process knowing how big of an investment it is. From the very beginning, this company made everything much easier for us. Vincent was the person who came out to evaluate our system and provide an estimate, and he was incredibly kind, patient, and knowledgeable. He took the time to explain our options clearly, and we genuinely trusted his opinion and guidance, which made a huge difference during a stressful decision. We had a small scheduling hiccup on our end, and Vincent personally stepped in and took care of everything for us, even though it was outside the normal scope of what would typically be done. He handled it seamlessly and made the situation completely stress-free. There was also a minor unexpected issue involving some wiring and drywall, and the team came back promptly and Vincent handled everything for us without any hassle. It was reassuring to see how thoroughly and professionally they addressed it. Vincent was great from start to finish, and the company is truly lucky to have him as an employee. We also want to give credit to the installers who did the actual installation—we don’t remember their names, but they were professional, careful, and friendly throughout. We’re very grateful for the entire team and would absolutely recommend them to anyone needing heating and cooling services.

Great fast service, very pro install. My water heater was leaking from the bottom,. I called at 9am and had a new heater installed before 3pm. Paid a bit more for the emergency repair- well worth my piece of mind. Highly recommend!!

Cristian was very professional and informative.

Vince was the ultimate professional. Thank you for your great work on our Generac, backup generator.

My heat pump smart Thermostat stopped working. Called on a Sunday. They sent a technician out the next day. Steve found the problem quickly and fixed it. I’m always impressed by the professionalism and knowledge. The technicians clean up as well. Chesapeake may be a little bit more expensive but they come once and do the job right. Being a member helps get you on the priority list. Before the big ice storm, Sean came out did a major repair on an outside spigot. He saved bursting pipes for sure. And saved me money on my water heater replacement by taking the time to notice it was still under warranty. Stanton is a family business and they stand by their work. I would highly recommend using them for plumbing and any HVAC needs.

Robert was my plumber. Came out right at the time he said he would. Did a great job helping me with my broken sump pump. Couldn’t be happier with the service. Highly recommend Staton to other homeowners.

Service was fast, efficient and reasonable price for plumbing I suppose. Technician was super friendly and knowledgeable! Would recommend again!

Jason did a great job. He quickly realized that the sink that was clogged was not the best way to snake out the problem. So he snaked it from the bathroom sink which was immediately behind the kitchen. The clog got cleared and when they were finished they cleaned up and when they left it was as if they were not there. I would definitely use Stanton again.

Justin and his team did a great job installing our new heat pump, including troubleshooting some issues around our old system. Five stars.

Cristian completed the work immediately and professionally and answered all of my questions. Great work.

Stiven was lovely to talk to and efficient. He clearly explained observations made furring my hvac check up. It was convenient and I didn’t have to wait all day.

Jason and Drew were extremely helpful in assessing what plumbing work needs to be done for planned bathroom renovations. They gave me multiple options, including suggestions on how to keep costs down. The walked me through the process of what work needed to be done first, second, third, etc., and what other contractor work likely would be necessary. Highly recommend!

Cristian did a great job. Gave me good suggestions.