Reviews

Rodney Porter and Daniel did an excellent job with installing my new central air conditioning system. Rodney explained in clear terms what the job involved and answered all my questions. Both technicians were courteous and professional.

The gentlemen were excellent! I will recommend your company.

Jeff was excellent! He was very quick and efficient and identified the issue which other plumbers had missed. I will definitely use Staton for any future needs!

So helpful!! TJ was knowledgeable and great about my barking dogs and even showed up early.

✨️Robert and Alan were wonderful. They came out earlier than expected which is always a good thing. Found the problem fixed it. I have a great payment plan and warranty. The next time l see them will be for a new AC unit. I highly recommend them. The customer service was awesome. They answered all of my questions with ease.✨️

Steve Schultz did an excellent job. A real pro. Very thorough and knowledgeable

Prompt, knowledgeable and personal service

Robert was 10/10. Nice guy, explained everything well and was able to replace my leaking P-trap for my kitchen sink quick. I was up and running in about 90 minutes from first arrival including his material run.

TJ was great at explaining everything. Efficient and very cost effective. Would definitely request again.

Brandon explaneservice plan to me and gave me options on what he could do to fix the water leak. Brandon was very polite and took time to go over his work with me. Double check his work . Did very good job and was neat and cleaned up when done. Thank you Brandon

Very professional and was super helpful.

Had Joe come by for a t joint and stub out for a shut off valve. He was quick, friendly, and the work was great. Would recommend and will Definitely be calling Joe Again!

Very patient & took the time to answer all my questions. Very satisfied with the 2 technicians that completed the work!!

Staton Plumbing provided exemplary service repairing my broken waterline. From the emergency call to final repair they kept me informed through the process. Their expert technician Robert Garner was a credit to the company, keeping me informed throughout the repair and explained every step. A great ambassador and face for Staton. I would highly recommend Staton and plan to use them in the future should I encounter any more surprises from home ownership.

Excellent service!!

Stephen was polite and informative. He was also very accommodating to our schedule!

On time Very informative. Resolved the problem quickly and easily

Joe Breig was excellent. He arrived very quickly after I was notified by Scott. Joe was polite, professional and very accommodating. He fully explained what he planned to do and my options. No pressure tactics. He took steps to repair the issue, cleared and inspected the lines in question. We also discussed future preventative options. The whole matter was concluded in under 2 hours. Excellent service by Joe and the company.

Joe with WL Staton was punctual, clearly communicated his observations and presented options for a solution. This is not my first time using this company and each time my experience surpasses the previous. Would highly recommend! Joe was a pleasure to work with. He was efficient and clean!

Joe was very professional he talk to me when he arrived explained what he was going to do, when he looked or assessed the situation he told me what he had get. And he explained it could take awhile but I didn't think it was as long but when he called he also explained why it took him longer than he had planned. And told me when the job was done because I had to leave and asked him could he lock my when he was done. Personally he was the same person who installed the tank and I was familiar with him so all in all I think he was very professional..👍🏾

TJ did an excellent job during my HVAC tune-up appointment. He was professional, knowledgeable, and took the time to educate me about my system in a way that felt personalized and helpful. I recently moved to the area, so having someone walk me through the details of my system was especially appreciated. His thoroughness and friendly approach made the experience both informative and reassuring. It was also great that I could schedule the appointment online—very convenient. Overall, a very positive experience from start to finish.

Jeff and Staton were great. Both the front office and Jeff worked well to schedule us quickly when our water heater was leaking. Jeff arrived on time, assessed the situation, explained all our options...and helped us select the replacement strategy that worked best. He also ensured adjacent items were in good shape. Would highly recommend Jeff & Staton to anyone!

Jeff is friendly, knowledgeable, and efficient. He has earned my future business for the company.

Thank you ! Josh and Logan for the great install on my new toilets . Wonderful service and team 👏 Happy customer 😀

Brandon, came out within 30 minutes to stop our leak which was super. He was very polite and explained the process he was going to do. He is an amazing employee you have in Brandon Hemp ! Thanks Steve Smear

Everyone was wonderful, polite, timely and efficient

Very fast and my technician Stephen was very informative and had great customer service!!! I strongly recommend!!!

Jesse and TJ from Staton were awesome! The whole team at Staton so great! Everything from scheduling to the work being done was excellent! Great to work with and highly recommend!!

Vince did great and was very kind

I highly recommend this business. Our system (heating) went up in November of 2024. We contacted numerous companies for estatements and received those from four companies. Neither of these companies returned our calls due to financial difficulties on our part. But STATON was the only company willing to work with us. STATON was the only company will to go above and beyond to help us get the financing we needed to get a new system installed. The crew consisted of 3 Rodney and 2 assistants They I would were very efficient installing the unit in a difficult area along with the cooling unit outside. Rodney was willing to explain everything that we needed to know about the unit an the new thermostat that was installed. He even took pictures of the unit installed to show what he installed an explained all that was installed an how it would work. The area was cleared of all unnecessary parts and looked better then it was before he even started. If you're looking for a company that actually takes care of thier customer's, I HIGHLY recommend STATON heating 👌.

Ben, Derick, Justin and Tito were outstanding in all phases of getting our new Heat pump system. They were on time and did everything they said they would do.

Joe was great at offering solutions and explaining what he was going to do at each step. I never had to doubt that the work was being done correctly. Staton will be my first call for all our plumbing needs.

Josh was great. He was efficient and very friendly. He fixed my problem and explained everything to me.

What a great pleasure it was to have two of the nicest service technician's installing Pex valves under our kitchen. Very knowledgeable, well trained, enthusiastic, and above all else they did excellent high quality work. They are a credit to your company. I would recommend them to anybody needing plumbing work. And you can take that to the bank.

Mike and Gabriel were very efficient , timely and professional. I will use the company for further repairs. 5 stars forgot techs!

Joe Breig did a great job.He explained everything to us. Very good plumber.

Awesome Tony and crew were professional and thorough in my installation of my furnace and ac unit. I would highly recommend.

I was able to receive service the same day for a hose bib replacement. The technician provided different options for the service. Upon selection of the service the repair was performed and I am happy with the workmanship. The technician was polite and professional. I would recommend Staton Plumbing to others

Staton really is one of the best. Very professional and courteous, and the work expertly done. I know that when I need something repaired correctly, Staton will get it done. We had a small leak with a pipe connected to our water conditioner that very quickly turned into a spraying mess. I put in a request online in the middle of the night and heard back from them a couple hours later. Matt arrived today and got to work, not only fixing the repair so that everything was better than ever, but also putting in a new filter and ultraviolet bulb. Everything worked perfectly.

Josh did an excellent job he was thorough and knowledgeable. He explained everything that he was doing and did a fantastic job cleaning up when he was done.

These guys are the very best !!! I would give 10 stars if I could Also the nicest people ever

Jesse did a great job. He was very thorough, explained what was going on, how it should be fixed,and completed everything in one visit.

I had an emergency where a pipe burst suddenly. Joe was excellent and extremely knowledgeable on repairing my plumbing issue as well as trouble shooting other potential areas for issues. Highly recommend!

Always helpful, timely and give thoughtful explanations!

From start to finish, Staton Heating, Cooling & Plumbing were top notch in their customer service, professionalism, and work. From the initial call, to a walkthrough and estimate provided by Vince Sutliff, to the installation itself by Justin Edwards, Tito Romero, Antonio, and Mark, we were very impressed with everyone we met with and very happy with the results. The team has been incredibly knowledgeable and helpful (especially Vince and Justin), and will certainly by our first call should we need their services again. I would highly recommend Staton.

Our plumbing service technician was Stephen Stuart. He provided us with excellent service, in a timely manner and at the price quoted. Would highly recommend.

Joe completed the job in a very professional, timely and thorough manner. Thanks again !

Mr. Luke Perron from Staton did very well. He’s very knowledgeable, dedicated and very respectful. He gave adequate information with detailed explanations to help us make a decision. I will definitely recommend him to everybody that needs his services.

Aaron did a fine job for us. He was very thorough in his work and went the extra mile to make sure that he got every interior corner of the air handler that he was cleaning for me. He was also exceptionally courteous and pleasant to be around. I hope we Are lucky enough to have him in our next service call.

Great experience. Professional, quick and clean.

Josh and Grace were a great team. They diagnosed and fixed my problem in an afternoon.

He is always very knowledgeable and a great help. I have followed him From other plumbing companies and will continue to do so. That’s how much faith and trust I have in him.

Brandon is the best!!

Fast professional service!

Excellent service on an emergency. Technician was knowledgable and polite. Service was completed in a couple of hours. Recommended company.

Joe Brieg is great! Water heater replacement done in just a few hours. Joe is very knowledgeable, super-competent, and great to work with. Staton also put in a whole new HVAC system for us last fall, and that was a great experience as well. Too bad there are only five stars for top performance! I've give at least ten!

Joe was very professional and did a thorough job; explaining the problem and checking twice to be sure it was fixed. Definitely 5 Stars.

Great service, great value .Would highly recommend Staton Heating Cooling & Plumbing to everyone who is looking for honest, Their technician Luke Perron was incredible. Very professional, friendly, & extremely knowledgeable. Will only call on Staton for any future issues.

The crew were prompt, professional, did high quality work, and answered all of my questions. They replaced a length of pipe that had pinhole leaks and upgraded our old gas water heater. Staton is not cheap, but they are very reliable and high quality. I saved a ton through their membership program.

Jeff was very friendly and professional. He explained the work masterfully, and reviewed it with me to ensure I was pleased with the finished product. He took the time to explain company benefits and products, as well as how to operate the newly installed features of my system. I will definitely work with them again, and I signed up for their annual package to save on calls, services, and receive free yearly inspections.

Owner/Lead person called to verify the time that technician would be stopping by. Technician, Vince, was prompt, professional and friendly. Work was efficient. Hopefully problem is solved.

Have used WL Staton for 19 years. Top quality service. Job done excellently the first time. Punctual and pleasant to deal with.

Thanks Joe Breig for the turnkey install of a new water heater on a Sunday with limited notice! Incredibly professional, provided thorough explanations, and was prompt. I would not hesitate to call Joe & WL Staton again for plumbing needs.

Aaron did A good job of getting us up and running, and explaining all that he was doing given us a good estimate for the repairs. He was quick and informative giving some good advice on the future of our heating system. He was easy to talk with and appeared to be really knowledgeable and able to answer all of our questions. I’m glad that we had him come out would very much like to use him and his company in the future.

Professional and efficient. Diagnosed the problem and completed the job in quick order.

Hard-working and did an excellent job very impressed

Very knowledgeable in his expertise.

Great company. Great customer service. Vince Harris did an awesome job. Vince answered all my questions. I would definitely recommend.

Everyone was wonderful, polite, timely and efficient

Great technician and customer service. Very happy with service and professionalism

Joe was prompt, friendly, and thorough!

I had a great experience, twice actually, with Staton. I used them for plumbing services, and most recently they sent Josh Starlings, who was quite personable, knowledgeable, and instantly put me at ease knowing the job was in good hands. I have another upcoming plumbing project for which I will definitely use Staton!

Jarrell was fantastic, had a difficult problem, figured it out, worked on it all day. Very communicative. Really appreciated him.

On time, courteous, found problem, no surprises when doing the work quoted.

Shawn did a great job / he was friendly, respectful, and knew what he was doing. I know who I’ll be calling the next plumbing job I have. Thank you!

So helpful!! Arrived the same day I called and had the job done in under an hour. Joe even cleaned up everything before they left which is something I've never seen a plumber even attempt to do.

Fast, friendly and efficient service.

Great customer support from Jesse.

Installed water heater and new hoses for laundry. Punctual, neat, professional, and quick. Very satisfied.

Brandon, handled my problem , and repair very professionally ,very knowledgeable, and excellent custermer service very polite young man, will definitely recommend him to anyone

A very knowledgeable technician. Polite and courteous and willing to explain everything so I knew what was going to be done. Did an excellent job and left the area clean and tidy. All in all a very good experience and I will recommend W. L. Staton to anyone.

The responsive and professionalism from Stanton and their technician Joe Fanning was excellent. Problem was thoroughly explained and fixed as were the costs and what would alleviate the issue in the future. Very pleased.

Super fast! Good work

Great job. Friendly, knowledgeable and professional.

Joe was knowledgeable, friendly, and responsive! Staton had best estimate of 3 or 4 and quick turnaround on installation.

Jarrell was great and incredibly pleasant to work with! He quickly diagnosed the issue, came up with a solution and made the repairs.

One of the Best customer services of any company I have used. My tech, Jarrell was knowledgeable , professional and polite. Job was done efficiently. Would absolutely recommend to anyone in need of plumbing or HVAC services.

Professional, affordable, and great work done! We had Matt do the plumbing part of our kitchen remodel and we’re very pleased with the work.

Would definitely recommend Staton. Our technician Robert was courteous and professional. They performed several emergency jobs on my house and kept me updated every step of the way.

Brandon was professional, accommodating, great to work with. High quality work, efficient

Great service. Got a quote and hot water heater installed within 24 hours. Great customer support and very knowledgeable technician. Highly recommend.

Stephen was polite, informative, and efficient.

Josh arrived promptly after my request for help. He identified my problems and clearly and carefully explained what needed to be done to solve them. He proceeded to do the work quickly, cheerfully and neatly. I have had several plumbing issues recently in a newly purchased house, and all the Staton technicians I have dealt with have been excellent - knowledgeable, practical and pleasant to work with.

Knowledgeable, friendly, and efficient from the first call to the office to the technician who fixed my HVAC unit. Highly recommend Staton.

Mike and the guy he was with were very helpful and efficient at getting the work I needed done finished

Fast and great service

Kevin Turner did a fantastic job. I will ask for him specifically when I have another plumbing issue. Great addition to the team.

Fast and friendly service. Thanks Vince!

Tony and Antonio got after it as soon as they arrived. Answered my questions. Walked me through how things will work. Cleaned up at the end of the day. In short, they were great!

Once again, Staton Plumbing and heating you have sent another caring technician. Plumber Josh Starlings came out to check two major issues. One issue required immediate attention and the other I decided to wait until I had my thorough inspection with Staton. Afterwards, I explained to Josh that I had some concerns about the pipes that were running throughout the home. Josh immediately agreed to check the crawl space to give the pipes a check. While checking it was discovered that there was water running that could not be explained without further investigation. I really appreciate that Josh took his time to listen and check to see where the water was coming from. Josh treated the situation with care. He explained everything that was taking place as well as provided me with photos of the issue. Josh was able to take care of the problem to my satisfaction. A+ to you Josh Starlings for being an A-1 Technician!

My technicians were Keith and Allen. From the moment they entered my home they explained in detail the work that was going to take place. They even provided photos. The price quoted was exactly what I was asked to pay except for the discount that was provided. I was never pressured to purchase additional services. I highly recommend Staton for any of your plumbing needs.

James was great! I had a dog complaining the whole time but he never let that slow him down. He presented me with the facts so I could make an informed decision which was greatly appreciated while also learning about the setup in my home. I could not recommend enough!

Vincent Harris was very polite, respectful of property. More importantly he was definitely very knowledgeable. I actually requested him as he did work for me in the past. Definitely recommend!!!

The plumber performed various methodical cleaning and clearing processes. Did not talk very fast and explained each step of the processes in layman terms. Very prompt and efficient.

Robert with Staton resolved our drain issues quickly and thoroughly. He was kind and professional, and clearly explained the process. Thank you!!

Great service, prompt, professional, great public regions ship skills. Thank you .

Shawn was polite and professional and got the job down quickly.

Joe was amazing! Very knowledgeable and professional. He definitely made me want to use WL Staton again in the future.

A very knowledgeable technician. Polite and courteous and willing to explain everything so I knew what was going to be done. Did an excellent job and left the area clean and tidy. All in all a very good experience and I will recommend W. L. Staton to anyone.

Responsive and professional. Highly recommend.

Robert was very knowledgeable, explained everything and got the job done.

Great job🚠

Just paid over $400 (even with coupon) for the plumber to literally turn my water heater off and on (similar to a light switch). That was the “diagnostic fee.” The tech was courteous but I still don’t know exactly what is wrong with my heater! Just that it’s older… which I knew. Additionally, I believe folks should know this company may not be the ones to call if you’re not rich and you’re experiencing a plumbing emergency. Prices are outrageous! I think it would have been fair to recognize that it was such a simple job and reduce the fee. That would have been stellar customer service. Update: This company reached out to explain that they didn’t feel like the service I received was up to their standards. They are refunding some of the diagnostic fee and sending out another technician to take a look at my water heater. Changing my review to 5 stars! Clearly this is a company that cares about their reputation.

Could not have asked for better service. From call to serviceman arrival was less than 1 hour. Part that needed replacing was installed first thing the next morning. My servicemen, Luke and his partner were stellar. Highly recommend their service!

If you want your plumbing problems to be a little less painful then call Staton. Last night we had what we thought was a normal clogged toilet. This morning we quickly found both of our toilets leaking and both showers with standing water. Instant stress and worry. How bad is it? How much will this cost? How quickly can we get help? Enter Staton. I called them this morning and they were able to get us in for a same-day appointment. Rob showed up 90 minutes after my call and immediately put us at ease. He was really friendly, knowledgeable and took the time to answer questions. After his thorough cleaning, Anthony arrived for the camera inspection. Unfortunately, that showed an issue with the back water valve, but Anthony explained the problem, the solution and prepared a quote we can submit to our insurance. He provided great support for what could have been an overwhelming situation. Despite the outcome being worse than we hoped, everyone at Staton has been great from the first phone call. They're very proactive about contacting you and making sure you're prepared for your appointment. We have their number saved for the future now. Picture taken during cleaning, not after 😉

Again the guys were a pleasant to work with and I will highly recommend your company and the guys .

Great job🚠

Update 2/25 - We just finished a 4-system dual fuel HP Trane system install in Bethesda, MD with WL Staton. Let me just say this. It is very difficult to find a good HVAC company nowadays, with how many there are and so many opinions; however, your search should end here, and let me explain why. Even if you spend the time diligently researching products and interviewing contractors (good salesmen), at the end of the day it comes down to the quality of the installation when determining how well your system will function and how long it will last. Proper sizing and following through with best practices are key components to a new system's longevity and reliability. This company has apprentices that do top-notch work and could almost do full installations themselves. The lead installers are beyond professional in terms of their quality of work and attention to detail. I have seen it because I have done business with them multiple times, working with several of their employees on various jobs, and they have always come through with top-notch work and have handled any special requests with professionalism. After all, the majority of HVAC system installations are retrofits and are rather custom, especially on older homes. Installing an HVAC system is a LOT of work, and it requires a great level of skill and TIME. I have a great appreciation for this industry and the people who do things right for the benefit of their customers and the equipment. This company's employees use all the right modern tools, equipment and procedures to install your system perfectly from the start, according to manufacturer's instructions. I would like everyone to know that you will not be making a mistake by going with this company at all. Original Review: They did a remarkable job with a Trane dual fuel heat pump installation in Annapolis, MD. Very clean and professional work. System performs flawlessly. You can tell they take pride in doing great work. Derick the salesman was everything you could ask for in a sales rep - humble, good listener, not overselling, just overall a great experience from start to finish. UPDATE 10/24: They recently completed another full installation for my cousin in Potomac, MD. As a commercial HVAC/controls engineer, I know about the importance of top-notch work when it comes to installation, from longevity and reliability standpoints. These guys nail every aspect of it. They installed all equipment strictly "by the books." Very impressed by the workmanship and clear attention to detail with their installation crew and process. All of their employees were so friendly and cordial throughout the process. Not every company knows how to both commission and configure equipment once installed, but these folks do, and they do so very well. They flow nitrogen while brazing (very important, not everyone does), configure all furnace airflow/gas pressure settings to your home's needs, perform load calculations when warranted, and the list goes on. You will not be displeased with their services! The quality speaks for itself. Finding this company has been like finding a gold mine honestly. Hard to come by these days. So glad they service a wide area in MD.

Fast and friendly service. Thanks Vince!

Stephen is a professional, knowledgeable, and personable home service plumber with an equally friendly and helpful assistant. We appreciated the thoroughness of his work We will be requesting his services in the future.

Robert was great . We use Staton for all Of our properties .

Repeat customer here. These folks have given me same-day service on more than one occasion. They're always neat and professional and do quality work. I'd recommend them to anyone.

Vince explained what needed to be done and completed the work efficiently. Appreciate the work done and explanation I was given.

Vince Harris was excellent, great customer service, and good communication! Highly recommended!

Last week was my second time using Staton and I continue to be impressed by the exceptional customer service, professionalism, and knowledgeable technicians. The tech arrived within the state window, performed a thorough diagnostic assessment and completed the service. Would highly recommend Staton.

Brandon went above and beyond to assist I highly recommend

Joe was very courteous and thorough!

Top notch service. Very knowledgeable and gets the job done!

Robert provided excellent service. He was honest and experienced.

Thank you Vance for everything see you soon again for the other job.

Joe from Staton plumbing was amazing

Both technicians were friendly, polite and knowledgeable. Very good experience.

Joe T came out for a new service call for a leak repair and additional plumbing work. Joe did a great job repairing the leak and replacing faucets, shower heads and the inside water shut off valve. This was our second time using Staton and they came out the same day and kept me informed as to when Joe was on the way. The customer service is excellent from the initial call and scheduling all the way through completion.

Staton plumbing was great to work with. They showed up on time, diagnosed the problem and had my plumbing issue fixed in less than an hour. I would highly recommend their services

Jeff is great… very personable and extremely professional but really nice Did a great job.

Great service - first time with Staton - Aaron Simon was professional, friendly, knew his stuff, and fixed our heater. All same day - within an hour of my request I got a confirmation call and help arrived in a timely manner. Our 35-years HVAC & Plumbing guy is retiring and we signed up with Staton today! Great work, all!

Prompt work done. Good communication.

Discovered a leak in my water heater and called Staton. They quickly dispatched Brandon to the house and he assessed the situation. He was courteous, knowledgeable, and friendly. He was patient in explaining the situation and the steps needed to address the issue. Due to the age of the water heater and the leak the resolution was replacement. The following day Brandon showed his professionalism not only by the quality and cleanliness of his work removing the old water heater and replacing it with a new one but also taking the time to go over the new water heater to ensure that I was knowledgeable of its functionality. This isn't the first time I have used this company and it will not be the last.

Awesome work and customer service… very pleased..

Robert was the best Ive ever dealt with. He came and explained the whole process and answered all my questions and went above and beyond to keep the job site clean before during and after and was very respectful. Just awesome

Mr. Santos was very professional and did a fantastic job for us replacing the Acoil. Mr. Tony Rich and Antonio Did a very professional job with the installation of the new heat pump unit.

Personable, good communication. Did an excellent job, quicker than expected. Cleaned up after and even replaced the ceiling tiles.

Joe went above and beyond in replacing our water heater. He explained the process thoroughly, arrived early to the appointment, and was able to replace the entire unit in 6 hours. He waited for the unit to heat, and checked every faucet in the house. The entire process couldn't have gone more smoothly!

Joe, was very professional and expedient! Great technician!

Frank was very professional & detailed in his service visit.

Quick and easy company to work with. Stephen was extremely efficient and got the job done with no problems. Would recommend his services to others.

Outstanding service. Courteous, kept us updated, walked us through the new system and cleaned afterwards. Definitely will recommend them.

Aaron did A good job of getting us up and running, and explaining all that he was doing given us a good estimate for the repairs. He was quick and informative giving some good advice on the future of our heating system. He was easy to talk with and appeared to be really knowledgeable and able to answer all of our questions. I’m glad that we had him come out would very much like to use him and his company in the future.

Update 2025: Today we had Brandon and he was wonderful!!!!! I can't say enough great things about Brandon. He helped with our boiler and helped with all our questions. He was easy to understand, thorough and professional!! Jacob did an incredible job with 5 jobs in my home. He explained each job to me explicitly and answered all my questions before I even asked them. He is truly an incredible asset to W.L. Staton and I am plan to use him for all our future plumbing needs. Everything went seamlessly from my first call, to scheduling and I am incredibly happy with all the work Jacob and Allan completed in my home. Their professional and knowledge truly made my day!!!!!

Joe Breig performed admirably. He was courteous, professional and timely. Our sump pump failed on a Sunday morning but that didn't stop Joe ( or Chrissy at Staton ) from tracking down the specific pump needed and installing promptly. My wife and i don’t usually leave reviews but felt compelled in this case. Thanks Joe, Chrissy and Staton!

Joe B. was very helpful and promptly arrived the morning after I had a leak in my attic. I was given a fair price and a job well done. Thank you very much.

Vince was an amazing technician! He diagnosed and solved my leak problem in the same day at a reasonable price. That is something 4 plumbers could not do in the last 2 weeks!

Jarrell was fantastic! Very friendly and informative, highly recommend him and company. Professional and clear communicators, will use again!

Joe was very knowledgeable and explained what needed to be done to our system. He’ll be our Staton go to guy going forward.

My grandmother had a frozen pipe burst and we are so blessed to have the greatest guy working with us James B. He went above and beyond to make sure she was taken care of . I’m so grateful for all his help , Such a great ,friendly and respectable man. Thank you so so much for all your help !!!!! Best service ever

Brandon from Staton plumbing arrived at my home exactly on time he came into the house and looked over the entire situation I had. at one point, he went into the laundry room to show me the type of pipes that I have in my house. These pipes were exposed, and he found another leak from a pipe coming down my wall that I would never have found until it flooded the basement. he fixed both of my problems. He was very professional. He answered all my questions and I would never use another plumbing company except for Staton. if Brandon is the type of plumbers that staton has they are very lucky company

Jeff was incredible. He was went over everything, and helped us understand the boiler system more. All employees should follow his lead!! Thanks Ashley for sending the best.

Mike and Gabriel were very knowledgeable and helpful in their interactions with me. The problem was solved and I was appraised every step of the way on what was needed to resolve the issue

Our installer was very professional and thorough. We’re very pleased.

Shaun did an amazing job at my historic property downtown w a major leak . Staton is my go to for over 27 properties .

Aaron was awesome! He was very neat and clean and immediately diagnosed my issue with my furnace. Awesome service I will be calling again!!!! Please send me Aaron next time too!

Had a new water heater and HVAC unit installed. Joe F, Steve S and Aaron were all very professional and thorough. Explained what they were doing, what I needed, etc. They were on time, very polite and kept their area of work clean. The front office was also very efficient in estimating times when their techs would arrive. Highly recommend WL Staton!!!!!

We had a great experience with Staton Heating, Cooling and Plumbing this week. This was our first experience with the Staton Team (Rodney, Antonio and Tito). Their task was to replace a failing gas furnace and AC. They were prompt, well mannered, respectful of our property and did a fabulous job. They cleaned up after their work and went the extra like to make sure we were satisfied. Great job guys!! Thank you Roger

Showed up on time. Repair was thorough. Nice guy.

The Stanton team did an incredible job in fixing our water line leak and installing a backlog valve between our sprinkler line and broader water line inside the house. When we called them to get an estimate to repair the water line leak a technician was able to come out same day and give us an estimate. Once we agreed, they got us on their schedule as quickly as possibly and were very communicative with us which helped give us peace of mind during an emergency situation. When they came to conduct the repairs they walked us through what they'd do, what they'd try if they encounter any issues, and did a great job taking pictures and videos as they completed work so I could send that to my insurance company for the claim. This is honestly one of the best experiences I've had working with contractors of any sort and not only would I 100% use them again, I'd recommend them to others.

He was quick to Update, very knowledgeable and explained everything

Great job! Explained everything perfectly, got the job done quickly. Couldn’t be happier.

I came home from vacation to find a waterfall happening in my basement due to a failed sump pump. Joe came out promptly at 8 AM and diagnosed and solved the problem immediately. Great Service cleaned up the whole area and it looks better than when they started

Prompt, courteous service, excellent work, and a fair price. Highly recommend!

Stephen was great! Prompt response to our needs, efficient, and great work with attention to caring for the rest of the property! Will absolutely use Staton and request Stephen again!

Jeff is a treasure. He came out the same day I called to evaluate our water pressure issue. He diagnosed the problem and felt it needed immediate repair. He and his son, Brandon, also a treasure, returned the next day which was Saturday. They were here most of the day replacing the well pump and holding tank and making all necessary repairs. They are always so thorough, meticulous and professional in addition to being very pleasant folks. I feel so blessed to know them.

Would highly recommend Staton Heating Cooling & Plumbing to everyone who is looking for honest, efficient and accurate service. They took the extra step after I made my appointment to sent a text w/a photo of the technician who they are sending. Along with his name and a brief bio of the technician. I loved that extra touch. They also called prior to the tech coming to inform me he was on his way. Their technician Joe Fanning was incredible. Very professional, friendly, & extremely knowledgeable. Will only call on Staton for any future issues.

Robert was great. He found my leak fast and did not leave a huge mess or damage my wall.

Excellent service and skill!

Professional, affordable, and great work done! We had Matt do the plumbing part of our kitchen remodel and we’re very pleased with the work.

Excellent job and service

Robert and Logan were great! They installed a new state-of-the-art hot water heater and a utility tub. Robert explained everything and provided troubleshooting suggestions for a flawless plumbing experience. We are very happy with WL Staton for providing us with an expert in his field. They will be our first choice in plumbing and HVAC needs! Review #2: Robert came back today to install a new pressure tank. He was (again) professional, pleasant and knowledgeable. We are new to the area and could not be more pleased with all our services( new hot water heater, new utility sink and now a pressure tank). We would highly recommend WL Staton for all your plumbing needs! The communication is excellent also. Thank you so much for your help for all our issues. PS Robert is one your best!👍🏻

Best plumber in town. Fast service. Great work by Brandon one of their best.

Mr. Santos was very professional and did a fantastic job for us.

Shawn came to our house today to fix multiple old pipes that started leaking. He was quick, efficient, and super friendly! He explained everything and we always feel the pricing with this company is more than reasonable. They have great financing options as well. My husband and I have used Staton for multiple issues that have come up around our home and have never been disappointed. We would 100% recommend anyone use this company for any heating, cooling, or plumbing issues!

James was so great! Arrived quickly after my phone call….he treated our home like we were family. Educated me on all of the work being done and even took the time to show every detail. Wow!!!! What a great technician! You are very fortunate to have him working for you!! Gives your company a good reputation for excellence! Thank you for the initial phone call all as well with Amanda. So very accommodating and kind. You have the very best people representing your team! Great job everyone! 🤗 Mary Novak

I’m waiting for the house to warm up. The unit is running & Rodney explained everything very nicely. He showed me the new Heating unit and the outside Heat pump and explained how everything was connected. The team worked very hard to make sure everything looked nice and fit in with our already existing system. Having an older home usually makes renovations difficult but Rodney handled everything like The professional he is. The job was started and finished in one day and everything has been cleaned up. I am very satisfied with the work that was done And I’m looking forward to many years of warmth in the winter and cool in the summer

We were not a customer and needed help with Bosch heat pump that stopped working . Our current service provider said they couldnt get to us until Saturday (this is thursday) and it would be higher rates for weekend service calls. Called Stanton around 9 am thursday , they scheduled us for 12-4 , then called and said they had someone that could come out. We got a text ,and an email in addition to the call with details about the tech including bio and photo! Jesse showed up at about 1030 and in a few minutes identified the problem and corrected some other issues as well and was done by 12:00. We cant say enough about Jesse , polite , professional and knowledgeable. Their customer service person was excellent as well . We will now be switching to Stanton as our HVAC service provider. The entire process was fantastic!

Robert and Logan were great! They installed a new state-of-the-art hot water heater and a utility tub. Robert explained everything and provided troubleshooting suggestions for a flawless plumbing experience. We are very happy with WL Staton for providing us with an expert in his field. They will be our first choice in plumbing and HVAC needs!

Joe did an amazing job at my historic property downtown w a major leak . Staton is my go to for over 27 properties .

My Plummer did an excellent job! Highly recommended. Fair pricing and membership. Very pleased with the services!

My technicians were Keith and Allen. From the moment they entered my home they explained in detail the work that was going to take place. They even provided photos. The price quoted was exactly what I was asked to pay except for the discount that was provided. I was never pressured to purchase additional services. I highly recommend Staton for any of your plumbing needs.

Our water stopped working on a snowy Friday night — a disaster! But only until Saturday morning, when we met master plumber Keith Turner. Keith calmly fixed everything! It’s rare to find someone like that — boy, were we lucky.

Very polite, very thorough, explained things clearly and provided alternate solutions.

Luke was knowledgeable and efficient in getting the job done. Also very personable and friendly. Laughed with us at our embarrassing situation. Would definitely request his help again. Thank you so much

Stanton’s Matt McClure did an amazing job replacing our failed sump pump. He took the time to explain everything and ensured that along with the new pump he made adjustments to our system to prevent this issue in the future. We also appreciate Stephanie’s efforts to get a technician to us in less than 24 hours after our call. We felt the price for the repair was fair, and Matt ensured we received the current $75 coupon for plumbing work. We continue to be impressed with Stanton’s professionalism and value- Matt is a shining example of the type of service that makes Stanton our first call if we have an issue.

Tony & Antonio did an guys job despite the challenges of a 50 year old furnace 15 year old water heater, & "interesting" work by whoever walked in the utility room. They made everything work. Thank you to then and the company for arranging things around weather problems.

From the online scheduling, then Steve the technician that came out to see about the repair of our furnace everything was good. Unfortunately we got the bad news that our furnace had to be replaced. Then Derick came out to give us an estimate for the furnace replacement. Stanton really worked with us and made this purchase an easy decision. We were scheduled for a next day Saturday install. Justin came out, he didn’t have a problem with me observing him while he did his job. After he was finished, he gave us a great overview of our new furnace and all the features of it. I would highly recommend Steve, Derick, and Justin from Stanton any HVAC needs.

Keith was great! Prompt, efficient, & courteous!

Stephen and team came in with care by covering their shoes before moving about the house. They took the time to hear my concerns. Not only asking follow up questions but listening to my issues. Stephen did a complete review of the plumbing- testing and reviewing all accessible points before diagnosis and then solved my immediate plumbing issues in addition to discovery smaller issues that could be fixed at the same time. For my first time using Staton I am completely satisfied with the high level of service. I will use this company again and I would welcome Stephen and crew again.

Staton Heating’s technician, Trace was great! He arrived on time and explained everything that needed to be done to fix our heater. After the part was ordered, he drove out in the snow storm to fix our unit and make sure we weren’t stuck in a cold house. I really appreciate their expertise and customer service. I haven’t had a bad experience with Staton since I signed up with them. I will definitely recommend them to my friends and family.