Reviews

Excellent service, Joe is very knowledgeable and explained everything upfront. I'll definitely use Staton again.

We’re selling our house and the disposal broke on Easter Saturday, and we have 5 prospective buyers coming on Monday. Luke Perren showed up on Easter Sunday to replace it; thirty minutes, in and out! Great service! Luke showed up on time and was truly professional in all aspects of his service. Thank you Staton and thank you Luke for responding as quickly as you did and fixing a major problem Dennis McGee Arnold

Thanks to Joe Therres from Staton Heating, Cooling & Plumbing! He and his assistant are Neat Freaks and extremely talented plumbers! Not only did they identify the problem quickly, but they repaired the problem quickly and left my home as clean as they found it, in fact they may have cleaned up things that they were not responsible for! Never rushed, very thorough and careful, they did an amazing job in cleaning, repairing and replacing parts on my Gas Water Heater and saved me thousands of dollars by avoiding the replacement of an operating system that still has life in it! Ask for Joe by name and you will not be disappointed!

Excellent work!

Tony was knowledgeable, friendly and very professional. I have been very satisfied with the quality of the work performed by this company. Keep doing a great job!

Matt McClure was amazing! Knowledgeable kind Thorough and a pleasure to be around! Thank you so very much!

Experienced HVAC person came, late on Friday before a holiday: Robert. I called a different person: Vincent who directed my call to the office. The office person called right away and was just as caring and concerned with my problem. EXCELLENT customer service by the Staton Team. I recommend this company.

Thank you ! Josh and Logan for the great install on my new toilets . Wonderful service and team 👏 Happy customer 😀

Jeff was professional and reassuring with the knowledge he shared and the work he performed. We feel confident that he did his best work.

Very good professional service. Detail oriented. Everything explained in plain terms when I didn’t understand.

Super nice. Super knowledgable. Excellent service.

Shawn was very knowledgeable and completed the work quickly and accurately. He has a wonderful positive attitude! Very pleased with this company!

I gave 5 stars based on punctuality and professionalism. Matt explained the work required and was happy to answer any questions i had. The work was completed in a timely manner. I am also pleased with the work that was done - I am now able to wash and dry all the clothes that have been piling up.

Good attitude and got the job done quickly

Shawn was very knowledgeable and completed the work quickly and accurately. He has a wonderful positive attitude! Very pleased with this company!

Steve Schultz and his assistant, Will, were very thorough with their work and have great communication skills besides being customer oriented and professional explaining each step.

Excellent repair work to my knowledge. Also very personable and customer service oriented.

Ben and team did a great job On the A/C tune up. Saved me $ long term fixing items that were not right or energy efficient

Josh was great. Very friendly and very knowledgeable.

I couldn't have been more happy with the service. Top notch.

Very professional, fast, and efficient.

Joe and his helper were very friendly and completed the job with excellent results. I would highly recommend them

Matt McClure was amazing! Knowledgeable kind Thorough and a pleasure to be around! Thank you so very much!

Thanks to Joe Therres from Staton Heating, Cooling & Plumbing! He and his assistant are Neat Freaks and extremely talented plumbers! Not only did they identify the problem quickly, but they repaired the problem quickly and left my home as clean as they found it, in fact they may have cleaned up things that they were not responsible for! Never rushed, very thorough and careful, they did an amazing job in cleaning, repairing and replacing parts on my Gas Water Heater and saved me thousands of dollars by avoiding the replacement of an operating system that still has life in it! Ask for Joe by name and you will not be disappointed!

Had a high water bill and Staton came out the very next day and diagnosed a water main failure. Big job but it was done quickly and professionally. Many thanks.

Arrived on time. Protected my floors. Removed all old equipment and left area clean. Answered all my questions. Wonderful service. Will definitely call again.

Jarrell worked out a complicated piping issue and satisfactorily fixed our plumbing issue. Plus he kept us informed as to what he was doing and is extremely professional and personable.

The company acted quickly in getting parts and performing the repair. I have signed up for their membership plan and I’m looking forward to a year of support pairing. Crossing my fingers it is worth it!

Thank you ! Josh and Logan for the great install on my new toilets . Wonderful service and team 👏 Happy customer 😀

TJ was extremely competent, thorough and professional. He explained the issues and options with photographs, and answered all of my questions. He even brought treats for our dogs! I continue to be impressed with WL Staton Plumbing.

Aaron was friendly, kind,efficient, knowledgeable & helpful. He took into account that I just had surgery & I struggled to walk . He had things set back up both when he left for parts & when he was finished so I was not inconvieanced. He fixed the problem & made it. Easy for me. I greatly appreciate that.

Vince did an excellent job! The plumbing issue has been solved. He gave great advice in investing in copper verses plastic and the price difference. Five stars

Stephen is professional and a delight to work with. Love this company

I thought Rodney Porter and his crew arrived at their job site ready to rock They paid attention to detail and took the high road for a quality installation while keeping a clean job site. At the end they reviewed the details of the system and explained the safety features of the new system with me and walked me through the steps for the SMART thermostat controller and iPhone app. We look forward to hopefully many years of heating and cooling from our new Bosch system; installation and maintenance by Staton.

I highly recommend Staton Heating, Cooling, and Plumbing! From the initial call with Scott to the excellent work completed by Mike and Gabriel, the entire experience exceeded expectations. If you’re looking for true professionals who deliver top-notch service from start to finish, this is the team to call.

Aaron Simon was superb. He was careful and professional, and worked hard to make sure everything went well. And it did.

My experience with Staton was fantastic. Matt was on time, courteous, and professional. He gave me options of how to fix my water problem within my budget. I will request to have him back if I ever need anymore service. I highly recommend this company. Same day service within your budget is hard to find these days.

Brandon was terrific! He was friendly and very knowledgeable. I really appreciated that he provided me with multiple options on how to address the major issue, and explained each option. Would highly recommend!

Thorough, detailed, polite. Great job!!

Jeff was professional and reassuring with the knowledge he shared and the work he performed. We feel confident that he did his best work.

Stanton is very professional and reliable. Our technician Matt did an awesome job and we will ask for him again.

I couldn't have been more happy with the service. Top notch.

I have now used Staton for their HVAC and plumbing services. They have replaced the mini-split and furnace in our home. The team is extremely professional and they are up front with you about what is going on with your home. I highly recommend them for all of your plumbing and HVAC needs.

Jeff at Staton was great! We had problems in Two different bathrooms, and he was prompt and very chill with our loud dogs. Got us squared away and was very professional and straightforward about the problems, and laid out solutions so we could make informed decisions. Highly recommend.

Cordial, professional and got the job done

Really appreciate the visit today. Polite, quick, and seems high quality.

TJ did a fantastic job with the maintenance check on our HVAC system. Very knowledgeable and the dogs had a great time with him. WL Staton is the Best.

Mr. Porter did an outstanding job as lead installer Prompt, professional, courteous and thorough. Great work!

Everyone was very friendly, service as great and Joe was as good as it gets.

On time arrival. Knowledgable service provider. Stephen was great to work with and communicated his process with me at every step.

Definitely recommend Staton. Very thorough and professional.

Professional, polite and very informative

Excellent, friendly service all around.

Very professional and knowledgeable. Explains things in a way you understand .

Technician Vince was professional, pleasant, and had wonderful manner of presentation. Timely and efficient work well done with thorough cleanup. Very glad I called this company!

After making an appointment, the plumber showed up early, which helped me out a great deal. The task was quickly completed in a timely fashion. A minor problem did arise but was quickly remedied to my satisfaction by the staff

Jarrell the technician came out to replace a faulty toilet in my elderly parents home. He was respectful, polite, and explained everything he was going to do before he did it. He made sure my parents were comfortable with the work prior to leaving. And all.this was done in the middle of a power outage. Outstanding work!!

Outstanding in every respect!! A KEEPER.Professional and thorough. I would hire Joe in a minute. CAPT Dave Black USN Ret

Very prompt and courteous

Frank was great. Found issue and repaired and verified fix was working

Fast and reliable. Made me comfortable with making the right decisions!

Really appreciate CJ's work.

Very responsive and great to work with. Highly recommend

Matt showed up and quickly started working on our issue. He was respectful and polite. We were very happy with his work and how quickly he responded to our home.

Satisfactory job, well done

We called on a Sunday afternoon, and our (non-emergency) plumbing issue was resolved the next day. I appreciated the helpful call and text ahead of time to indicate when to expect their arrival, along with a name, photo, and even a little personal tidbit about the technician. Thank you! Will be using Staton in the future!

Joe Fanning, plumber did an awesome job, first he arrived on time and was professional. He was courteous and did a thorough explanation of the work being done. Secondly when he encountered difficulties he advised the customer and relayed any changes in price. Lastly he cleaned the work area! Definitely was very impressed with Joe Fanning and would utilize Staton’s services again.

Rodney Porter and Daniel did an excellent job with installing my new central air conditioning system. Rodney explained in clear terms what the job involved and answered all my questions. Both technicians were courteous and professional.

The gentlemen were excellent! I will recommend your company.

Jeff was excellent! He was very quick and efficient and identified the issue which other plumbers had missed. I will definitely use Staton for any future needs!

So helpful!! TJ was knowledgeable and great about my barking dogs and even showed up early.

✨️Robert and Alan were wonderful. They came out earlier than expected which is always a good thing. Found the problem fixed it. I have a great payment plan and warranty. The next time l see them will be for a new AC unit. I highly recommend them. The customer service was awesome. They answered all of my questions with ease.✨️

Steve Schultz did an excellent job. A real pro. Very thorough and knowledgeable

Prompt, knowledgeable and personal service

Robert was 10/10. Nice guy, explained everything well and was able to replace my leaking P-trap for my kitchen sink quick. I was up and running in about 90 minutes from first arrival including his material run.

TJ was great at explaining everything. Efficient and very cost effective. Would definitely request again.

Brandon explaneservice plan to me and gave me options on what he could do to fix the water leak. Brandon was very polite and took time to go over his work with me. Double check his work . Did very good job and was neat and cleaned up when done. Thank you Brandon

Very professional and was super helpful.

Had Joe come by for a t joint and stub out for a shut off valve. He was quick, friendly, and the work was great. Would recommend and will Definitely be calling Joe Again!

Very patient & took the time to answer all my questions. Very satisfied with the 2 technicians that completed the work!!

Staton Plumbing provided exemplary service repairing my broken waterline. From the emergency call to final repair they kept me informed through the process. Their expert technician Robert Garner was a credit to the company, keeping me informed throughout the repair and explained every step. A great ambassador and face for Staton. I would highly recommend Staton and plan to use them in the future should I encounter any more surprises from home ownership.

Excellent service!!

Stephen was polite and informative. He was also very accommodating to our schedule!

On time Very informative. Resolved the problem quickly and easily

Joe Breig was excellent. He arrived very quickly after I was notified by Scott. Joe was polite, professional and very accommodating. He fully explained what he planned to do and my options. No pressure tactics. He took steps to repair the issue, cleared and inspected the lines in question. We also discussed future preventative options. The whole matter was concluded in under 2 hours. Excellent service by Joe and the company.

Joe with WL Staton was punctual, clearly communicated his observations and presented options for a solution. This is not my first time using this company and each time my experience surpasses the previous. Would highly recommend! Joe was a pleasure to work with. He was efficient and clean!

Joe was very professional he talk to me when he arrived explained what he was going to do, when he looked or assessed the situation he told me what he had get. And he explained it could take awhile but I didn't think it was as long but when he called he also explained why it took him longer than he had planned. And told me when the job was done because I had to leave and asked him could he lock my when he was done. Personally he was the same person who installed the tank and I was familiar with him so all in all I think he was very professional..👍🏾

TJ did an excellent job during my HVAC tune-up appointment. He was professional, knowledgeable, and took the time to educate me about my system in a way that felt personalized and helpful. I recently moved to the area, so having someone walk me through the details of my system was especially appreciated. His thoroughness and friendly approach made the experience both informative and reassuring. It was also great that I could schedule the appointment online—very convenient. Overall, a very positive experience from start to finish.

Jeff and Staton were great. Both the front office and Jeff worked well to schedule us quickly when our water heater was leaking. Jeff arrived on time, assessed the situation, explained all our options...and helped us select the replacement strategy that worked best. He also ensured adjacent items were in good shape. Would highly recommend Jeff & Staton to anyone!

Jeff is friendly, knowledgeable, and efficient. He has earned my future business for the company.

Thank you ! Josh and Logan for the great install on my new toilets . Wonderful service and team 👏 Happy customer 😀

Brandon, came out within 30 minutes to stop our leak which was super. He was very polite and explained the process he was going to do. He is an amazing employee you have in Brandon Hemp ! Thanks Steve Smear

Everyone was wonderful, polite, timely and efficient

Very fast and my technician Stephen was very informative and had great customer service!!! I strongly recommend!!!

Jesse and TJ from Staton were awesome! The whole team at Staton so great! Everything from scheduling to the work being done was excellent! Great to work with and highly recommend!!

Vince did great and was very kind

I highly recommend this business. Our system (heating) went up in November of 2024. We contacted numerous companies for estatements and received those from four companies. Neither of these companies returned our calls due to financial difficulties on our part. But STATON was the only company willing to work with us. STATON was the only company will to go above and beyond to help us get the financing we needed to get a new system installed. The crew consisted of 3 Rodney and 2 assistants They I would were very efficient installing the unit in a difficult area along with the cooling unit outside. Rodney was willing to explain everything that we needed to know about the unit an the new thermostat that was installed. He even took pictures of the unit installed to show what he installed an explained all that was installed an how it would work. The area was cleared of all unnecessary parts and looked better then it was before he even started. If you're looking for a company that actually takes care of thier customer's, I HIGHLY recommend STATON heating 👌.

Ben, Derick, Justin and Tito were outstanding in all phases of getting our new Heat pump system. They were on time and did everything they said they would do.

Joe was great at offering solutions and explaining what he was going to do at each step. I never had to doubt that the work was being done correctly. Staton will be my first call for all our plumbing needs.

Josh was great. He was efficient and very friendly. He fixed my problem and explained everything to me.

What a great pleasure it was to have two of the nicest service technician's installing Pex valves under our kitchen. Very knowledgeable, well trained, enthusiastic, and above all else they did excellent high quality work. They are a credit to your company. I would recommend them to anybody needing plumbing work. And you can take that to the bank.

Mike and Gabriel were very efficient , timely and professional. I will use the company for further repairs. 5 stars forgot techs!

Joe Breig did a great job.He explained everything to us. Very good plumber.

Awesome Tony and crew were professional and thorough in my installation of my furnace and ac unit. I would highly recommend.

I was able to receive service the same day for a hose bib replacement. The technician provided different options for the service. Upon selection of the service the repair was performed and I am happy with the workmanship. The technician was polite and professional. I would recommend Staton Plumbing to others

Staton really is one of the best. Very professional and courteous, and the work expertly done. I know that when I need something repaired correctly, Staton will get it done. We had a small leak with a pipe connected to our water conditioner that very quickly turned into a spraying mess. I put in a request online in the middle of the night and heard back from them a couple hours later. Matt arrived today and got to work, not only fixing the repair so that everything was better than ever, but also putting in a new filter and ultraviolet bulb. Everything worked perfectly.

Josh did an excellent job he was thorough and knowledgeable. He explained everything that he was doing and did a fantastic job cleaning up when he was done.

These guys are the very best !!! I would give 10 stars if I could Also the nicest people ever

Jesse did a great job. He was very thorough, explained what was going on, how it should be fixed,and completed everything in one visit.

I had an emergency where a pipe burst suddenly. Joe was excellent and extremely knowledgeable on repairing my plumbing issue as well as trouble shooting other potential areas for issues. Highly recommend!

Always helpful, timely and give thoughtful explanations!

From start to finish, Staton Heating, Cooling & Plumbing were top notch in their customer service, professionalism, and work. From the initial call, to a walkthrough and estimate provided by Vince Sutliff, to the installation itself by Justin Edwards, Tito Romero, Antonio, and Mark, we were very impressed with everyone we met with and very happy with the results. The team has been incredibly knowledgeable and helpful (especially Vince and Justin), and will certainly by our first call should we need their services again. I would highly recommend Staton.

Our plumbing service technician was Stephen Stuart. He provided us with excellent service, in a timely manner and at the price quoted. Would highly recommend.

Joe completed the job in a very professional, timely and thorough manner. Thanks again !

Mr. Luke Perron from Staton did very well. He’s very knowledgeable, dedicated and very respectful. He gave adequate information with detailed explanations to help us make a decision. I will definitely recommend him to everybody that needs his services.

Aaron did a fine job for us. He was very thorough in his work and went the extra mile to make sure that he got every interior corner of the air handler that he was cleaning for me. He was also exceptionally courteous and pleasant to be around. I hope we Are lucky enough to have him in our next service call.

Great experience. Professional, quick and clean.

Josh and Grace were a great team. They diagnosed and fixed my problem in an afternoon.

He is always very knowledgeable and a great help. I have followed him From other plumbing companies and will continue to do so. That’s how much faith and trust I have in him.

Brandon is the best!!

Fast professional service!

Excellent service on an emergency. Technician was knowledgable and polite. Service was completed in a couple of hours. Recommended company.

Joe Brieg is great! Water heater replacement done in just a few hours. Joe is very knowledgeable, super-competent, and great to work with. Staton also put in a whole new HVAC system for us last fall, and that was a great experience as well. Too bad there are only five stars for top performance! I've give at least ten!

Joe was very professional and did a thorough job; explaining the problem and checking twice to be sure it was fixed. Definitely 5 Stars.

Great service, great value .Would highly recommend Staton Heating Cooling & Plumbing to everyone who is looking for honest, Their technician Luke Perron was incredible. Very professional, friendly, & extremely knowledgeable. Will only call on Staton for any future issues.

The crew were prompt, professional, did high quality work, and answered all of my questions. They replaced a length of pipe that had pinhole leaks and upgraded our old gas water heater. Staton is not cheap, but they are very reliable and high quality. I saved a ton through their membership program.

Jeff was very friendly and professional. He explained the work masterfully, and reviewed it with me to ensure I was pleased with the finished product. He took the time to explain company benefits and products, as well as how to operate the newly installed features of my system. I will definitely work with them again, and I signed up for their annual package to save on calls, services, and receive free yearly inspections.

Owner/Lead person called to verify the time that technician would be stopping by. Technician, Vince, was prompt, professional and friendly. Work was efficient. Hopefully problem is solved.

Have used WL Staton for 19 years. Top quality service. Job done excellently the first time. Punctual and pleasant to deal with.

Thanks Joe Breig for the turnkey install of a new water heater on a Sunday with limited notice! Incredibly professional, provided thorough explanations, and was prompt. I would not hesitate to call Joe & WL Staton again for plumbing needs.

Aaron did A good job of getting us up and running, and explaining all that he was doing given us a good estimate for the repairs. He was quick and informative giving some good advice on the future of our heating system. He was easy to talk with and appeared to be really knowledgeable and able to answer all of our questions. I’m glad that we had him come out would very much like to use him and his company in the future.

Professional and efficient. Diagnosed the problem and completed the job in quick order.

Hard-working and did an excellent job very impressed

Very knowledgeable in his expertise.

Great company. Great customer service. Vince Harris did an awesome job. Vince answered all my questions. I would definitely recommend.

Everyone was wonderful, polite, timely and efficient

Great technician and customer service. Very happy with service and professionalism

Joe was prompt, friendly, and thorough!

I had a great experience, twice actually, with Staton. I used them for plumbing services, and most recently they sent Josh Starlings, who was quite personable, knowledgeable, and instantly put me at ease knowing the job was in good hands. I have another upcoming plumbing project for which I will definitely use Staton!

Jarrell was fantastic, had a difficult problem, figured it out, worked on it all day. Very communicative. Really appreciated him.

On time, courteous, found problem, no surprises when doing the work quoted.

Shawn did a great job / he was friendly, respectful, and knew what he was doing. I know who I’ll be calling the next plumbing job I have. Thank you!

So helpful!! Arrived the same day I called and had the job done in under an hour. Joe even cleaned up everything before they left which is something I've never seen a plumber even attempt to do.

Fast, friendly and efficient service.

Great customer support from Jesse.

Installed water heater and new hoses for laundry. Punctual, neat, professional, and quick. Very satisfied.

Brandon, handled my problem , and repair very professionally ,very knowledgeable, and excellent custermer service very polite young man, will definitely recommend him to anyone

A very knowledgeable technician. Polite and courteous and willing to explain everything so I knew what was going to be done. Did an excellent job and left the area clean and tidy. All in all a very good experience and I will recommend W. L. Staton to anyone.

The responsive and professionalism from Stanton and their technician Joe Fanning was excellent. Problem was thoroughly explained and fixed as were the costs and what would alleviate the issue in the future. Very pleased.

Super fast! Good work

Great job. Friendly, knowledgeable and professional.

Joe was knowledgeable, friendly, and responsive! Staton had best estimate of 3 or 4 and quick turnaround on installation.

Jarrell was great and incredibly pleasant to work with! He quickly diagnosed the issue, came up with a solution and made the repairs.

One of the Best customer services of any company I have used. My tech, Jarrell was knowledgeable , professional and polite. Job was done efficiently. Would absolutely recommend to anyone in need of plumbing or HVAC services.

Professional, affordable, and great work done! We had Matt do the plumbing part of our kitchen remodel and we’re very pleased with the work.

Would definitely recommend Staton. Our technician Robert was courteous and professional. They performed several emergency jobs on my house and kept me updated every step of the way.

Brandon was professional, accommodating, great to work with. High quality work, efficient

Great service. Got a quote and hot water heater installed within 24 hours. Great customer support and very knowledgeable technician. Highly recommend.

Stephen was polite, informative, and efficient.

Josh arrived promptly after my request for help. He identified my problems and clearly and carefully explained what needed to be done to solve them. He proceeded to do the work quickly, cheerfully and neatly. I have had several plumbing issues recently in a newly purchased house, and all the Staton technicians I have dealt with have been excellent - knowledgeable, practical and pleasant to work with.

Knowledgeable, friendly, and efficient from the first call to the office to the technician who fixed my HVAC unit. Highly recommend Staton.

Mike and the guy he was with were very helpful and efficient at getting the work I needed done finished

Fast and great service

Kevin Turner did a fantastic job. I will ask for him specifically when I have another plumbing issue. Great addition to the team.

Fast and friendly service. Thanks Vince!

Tony and Antonio got after it as soon as they arrived. Answered my questions. Walked me through how things will work. Cleaned up at the end of the day. In short, they were great!

Once again, Staton Plumbing and heating you have sent another caring technician. Plumber Josh Starlings came out to check two major issues. One issue required immediate attention and the other I decided to wait until I had my thorough inspection with Staton. Afterwards, I explained to Josh that I had some concerns about the pipes that were running throughout the home. Josh immediately agreed to check the crawl space to give the pipes a check. While checking it was discovered that there was water running that could not be explained without further investigation. I really appreciate that Josh took his time to listen and check to see where the water was coming from. Josh treated the situation with care. He explained everything that was taking place as well as provided me with photos of the issue. Josh was able to take care of the problem to my satisfaction. A+ to you Josh Starlings for being an A-1 Technician!

My technicians were Keith and Allen. From the moment they entered my home they explained in detail the work that was going to take place. They even provided photos. The price quoted was exactly what I was asked to pay except for the discount that was provided. I was never pressured to purchase additional services. I highly recommend Staton for any of your plumbing needs.

James was great! I had a dog complaining the whole time but he never let that slow him down. He presented me with the facts so I could make an informed decision which was greatly appreciated while also learning about the setup in my home. I could not recommend enough!

Vincent Harris was very polite, respectful of property. More importantly he was definitely very knowledgeable. I actually requested him as he did work for me in the past. Definitely recommend!!!

The plumber performed various methodical cleaning and clearing processes. Did not talk very fast and explained each step of the processes in layman terms. Very prompt and efficient.

Robert with Staton resolved our drain issues quickly and thoroughly. He was kind and professional, and clearly explained the process. Thank you!!

Great service, prompt, professional, great public regions ship skills. Thank you .

Shawn was polite and professional and got the job down quickly.

Joe was amazing! Very knowledgeable and professional. He definitely made me want to use WL Staton again in the future.

A very knowledgeable technician. Polite and courteous and willing to explain everything so I knew what was going to be done. Did an excellent job and left the area clean and tidy. All in all a very good experience and I will recommend W. L. Staton to anyone.

Responsive and professional. Highly recommend.

Robert was very knowledgeable, explained everything and got the job done.

Great job🚠

Just paid over $400 (even with coupon) for the plumber to literally turn my water heater off and on (similar to a light switch). That was the “diagnostic fee.” The tech was courteous but I still don’t know exactly what is wrong with my heater! Just that it’s older… which I knew. Additionally, I believe folks should know this company may not be the ones to call if you’re not rich and you’re experiencing a plumbing emergency. Prices are outrageous! I think it would have been fair to recognize that it was such a simple job and reduce the fee. That would have been stellar customer service. Update: This company reached out to explain that they didn’t feel like the service I received was up to their standards. They are refunding some of the diagnostic fee and sending out another technician to take a look at my water heater. Changing my review to 5 stars! Clearly this is a company that cares about their reputation.

Could not have asked for better service. From call to serviceman arrival was less than 1 hour. Part that needed replacing was installed first thing the next morning. My servicemen, Luke and his partner were stellar. Highly recommend their service!

If you want your plumbing problems to be a little less painful then call Staton. Last night we had what we thought was a normal clogged toilet. This morning we quickly found both of our toilets leaking and both showers with standing water. Instant stress and worry. How bad is it? How much will this cost? How quickly can we get help? Enter Staton. I called them this morning and they were able to get us in for a same-day appointment. Rob showed up 90 minutes after my call and immediately put us at ease. He was really friendly, knowledgeable and took the time to answer questions. After his thorough cleaning, Anthony arrived for the camera inspection. Unfortunately, that showed an issue with the back water valve, but Anthony explained the problem, the solution and prepared a quote we can submit to our insurance. He provided great support for what could have been an overwhelming situation. Despite the outcome being worse than we hoped, everyone at Staton has been great from the first phone call. They're very proactive about contacting you and making sure you're prepared for your appointment. We have their number saved for the future now. Picture taken during cleaning, not after 😉

Again the guys were a pleasant to work with and I will highly recommend your company and the guys .

Great job🚠

Update 2/25 - We just finished a 4-system dual fuel HP Trane system install in Bethesda, MD with WL Staton. Let me just say this. It is very difficult to find a good HVAC company nowadays, with how many there are and so many opinions; however, your search should end here, and let me explain why. Even if you spend the time diligently researching products and interviewing contractors (good salesmen), at the end of the day it comes down to the quality of the installation when determining how well your system will function and how long it will last. Proper sizing and following through with best practices are key components to a new system's longevity and reliability. This company has apprentices that do top-notch work and could almost do full installations themselves. The lead installers are beyond professional in terms of their quality of work and attention to detail. I have seen it because I have done business with them multiple times, working with several of their employees on various jobs, and they have always come through with top-notch work and have handled any special requests with professionalism. After all, the majority of HVAC system installations are retrofits and are rather custom, especially on older homes. Installing an HVAC system is a LOT of work, and it requires a great level of skill and TIME. I have a great appreciation for this industry and the people who do things right for the benefit of their customers and the equipment. This company's employees use all the right modern tools, equipment and procedures to install your system perfectly from the start, according to manufacturer's instructions. I would like everyone to know that you will not be making a mistake by going with this company at all. Original Review: They did a remarkable job with a Trane dual fuel heat pump installation in Annapolis, MD. Very clean and professional work. System performs flawlessly. You can tell they take pride in doing great work. Derick the salesman was everything you could ask for in a sales rep - humble, good listener, not overselling, just overall a great experience from start to finish. UPDATE 10/24: They recently completed another full installation for my cousin in Potomac, MD. As a commercial HVAC/controls engineer, I know about the importance of top-notch work when it comes to installation, from longevity and reliability standpoints. These guys nail every aspect of it. They installed all equipment strictly "by the books." Very impressed by the workmanship and clear attention to detail with their installation crew and process. All of their employees were so friendly and cordial throughout the process. Not every company knows how to both commission and configure equipment once installed, but these folks do, and they do so very well. They flow nitrogen while brazing (very important, not everyone does), configure all furnace airflow/gas pressure settings to your home's needs, perform load calculations when warranted, and the list goes on. You will not be displeased with their services! The quality speaks for itself. Finding this company has been like finding a gold mine honestly. Hard to come by these days. So glad they service a wide area in MD.

Fast and friendly service. Thanks Vince!

Stephen is a professional, knowledgeable, and personable home service plumber with an equally friendly and helpful assistant. We appreciated the thoroughness of his work We will be requesting his services in the future.

Robert was great . We use Staton for all Of our properties .

Repeat customer here. These folks have given me same-day service on more than one occasion. They're always neat and professional and do quality work. I'd recommend them to anyone.

Vince explained what needed to be done and completed the work efficiently. Appreciate the work done and explanation I was given.

Vince Harris was excellent, great customer service, and good communication! Highly recommended!

Last week was my second time using Staton and I continue to be impressed by the exceptional customer service, professionalism, and knowledgeable technicians. The tech arrived within the state window, performed a thorough diagnostic assessment and completed the service. Would highly recommend Staton.

Brandon went above and beyond to assist I highly recommend

Joe was very courteous and thorough!

Top notch service. Very knowledgeable and gets the job done!

Robert provided excellent service. He was honest and experienced.