Reviews

Robert and Logan were great! They installed a new state-of-the-art hot water heater and a utility tub. Robert explained everything and provided troubleshooting suggestions for a flawless plumbing experience. We are very happy with WL Staton for providing us with an expert in his field. They will be our first choice in plumbing and HVAC needs!

Joe did an amazing job at my historic property downtown w a major leak . Staton is my go to for over 27 properties .

My Plummer did an excellent job! Highly recommended. Fair pricing and membership. Very pleased with the services!

My technicians were Keith and Allen. From the moment they entered my home they explained in detail the work that was going to take place. They even provided photos. The price quoted was exactly what I was asked to pay except for the discount that was provided. I was never pressured to purchase additional services. I highly recommend Staton for any of your plumbing needs.

Our water stopped working on a snowy Friday night — a disaster! But only until Saturday morning, when we met master plumber Keith Turner. Keith calmly fixed everything! It’s rare to find someone like that — boy, were we lucky.

Very polite, very thorough, explained things clearly and provided alternate solutions.

Luke was knowledgeable and efficient in getting the job done. Also very personable and friendly. Laughed with us at our embarrassing situation. Would definitely request his help again. Thank you so much

Stanton’s Matt McClure did an amazing job replacing our failed sump pump. He took the time to explain everything and ensured that along with the new pump he made adjustments to our system to prevent this issue in the future. We also appreciate Stephanie’s efforts to get a technician to us in less than 24 hours after our call. We felt the price for the repair was fair, and Matt ensured we received the current $75 coupon for plumbing work. We continue to be impressed with Stanton’s professionalism and value- Matt is a shining example of the type of service that makes Stanton our first call if we have an issue.

Tony & Antonio did an guys job despite the challenges of a 50 year old furnace 15 year old water heater, & "interesting" work by whoever walked in the utility room. They made everything work. Thank you to then and the company for arranging things around weather problems.

From the online scheduling, then Steve the technician that came out to see about the repair of our furnace everything was good. Unfortunately we got the bad news that our furnace had to be replaced. Then Derick came out to give us an estimate for the furnace replacement. Stanton really worked with us and made this purchase an easy decision. We were scheduled for a next day Saturday install. Justin came out, he didn’t have a problem with me observing him while he did his job. After he was finished, he gave us a great overview of our new furnace and all the features of it. I would highly recommend Steve, Derick, and Justin from Stanton any HVAC needs.

Keith was great! Prompt, efficient, & courteous!

Stephen and team came in with care by covering their shoes before moving about the house. They took the time to hear my concerns. Not only asking follow up questions but listening to my issues. Stephen did a complete review of the plumbing- testing and reviewing all accessible points before diagnosis and then solved my immediate plumbing issues in addition to discovery smaller issues that could be fixed at the same time. For my first time using Staton I am completely satisfied with the high level of service. I will use this company again and I would welcome Stephen and crew again.

Staton Heating’s technician, Trace was great! He arrived on time and explained everything that needed to be done to fix our heater. After the part was ordered, he drove out in the snow storm to fix our unit and make sure we weren’t stuck in a cold house. I really appreciate their expertise and customer service. I haven’t had a bad experience with Staton since I signed up with them. I will definitely recommend them to my friends and family.

Luke did a great job for us. We were without water and same day as our initial call we were back in business. Luke worked efficiently. He answered all my questions and completed the job in a very short time. I’m very pleased with his service and commend him For the dedication he clearly has to his work and to his customers.

Mike and associate came out to deal with a leak we had. They assessed the issue and provided an immediate estimate that was agreeable. They finished the job same day and we have not had any issues since. Highly recommend Staton!

Staton is great! They showed up when 2 other big companies did not. We were without water 1 day before a big snow storm. Luke showed up and figured out what needed to be done pretty quickly. They had our water back on by the afternoon. Forgot to mention we are on a septic and well system. We will definitely use them again!

Yesterday upon awakening, I found that all three of my toilets were not functioning. After finding out that Staton Heating, Cooling and Plumbing had plumbers that did Main Line Cleaning, 90 minutes later Joe from Staton was at my house, and after an hour and a half, had all toilets functioning. Joe was very knowledgeable and professional, and explained everything to me, which was greatly appreciated. I found that I needed a new toilet as well, and Joe was able to provide me with an estimate right away. I most appreciated Staton's prompt response, and the expertise that Joe has. I have already recommended Joe and Staton to friends !

Experienced a "flood" of water pouring from under my sink while doing dinner dishes. I placed a service call to Staton at 7 a.m. the next morning and was scheduled for 8am-12 noon. Joe arrived BEFORE 8:00, diagnosed the issue and made the repair - all before 9:30. Staton is 5-star - customer service, experienced & professional technicians, pricing & follow-up. I would highly recommend Staton.

Jeff was informative, professional and kind. One of the best service encounters I’ve experienced.

Professional and speedy service!!

Jarrell was wonderful he made me feel like a friend that he would take good care of😍 The amount you charged was a fair price for very short notice heat call. Thank You Staton

Jesse was very helpful, prompt, and kind. He fixed our furnace problem quickly and explained everything along the way. Would recommend their company for any issues!

Jeff was absolutely amazing! Very knowledgeable, professional, and just an overall great person. I’ve already recommended him to everyone I know.

Brandon H was incredibly helpful and explained things clearly and true. Highly recommend, exceptional service.

Mike and Gabe did a great job. They had to deal with the county to get water shut off which was not a simple turn of a valve. But once they got the county squared away all went great. Kept me in the know the whole time. Job was professionally done. Cleanup was as if they were never here. I will be using Staton for all my plumbing/ HVAC needs.

Definitely recommend Stanton. Aaron was timely and courteous. A real professional!

Good response time, technician was prompt and professional

Best service experience we have ever had. Would give 6-stars if we could. Our system is functioning great!

Great service, great value, and always on time!!! The technician, Justin Edwards, and his crew were incredible and made everything look great when the job was done! I had called after the job to ask a few questions, and was able to get everything addressed!

I noticed a second leak today. I contacted Staton immediately. The dispatcher was courteous and professional- asked if I was available today and sent out a technician. Jarrell arrived within the time stated, identified the issue and was able to complete the necessary repairs. Awesome customer service, attention to detail and answered questions that I had. I'm very satisfied with the work Staton has done on my home.

Absolutely thrilled with my new HVAC, furnace, and humidifier. From start to finish, the entire process exceeded my expectations. The team was professional, punctual, and extremely knowledgeable. They walked me through every step, explaining my options and helping me choose the perfect system for my home. During installation, Rodney walked me through the features of my new furnace, making sure I understood how to get the most out of it. I also appreciated his attention to detail—everything was done with precision, and they (Rodney and Kurt) left my home spotless when they were done. It’s rare to find such high-quality service these days, and I’m beyond happy with the results. I’d recommend this company to anyone looking for a reliable, hassle-free HVAC, furnace or humidifier.

Definitely call Staton for your plumbing needs. Robert M. came out to fix a busted pipe that turned out not be our issue and Robert stayed until the business helper came. Robert gave accurate information about what the costs could be upfront should it be our problem. Robert was kind and said, "I won't leave ya stranded." Thanks again.

Fantastic service. Very skilled and very very nice. Glad we signed a contract to get regular service. Couldn’t be happier

Matt McClure introduced himself and then proceeded to assess the repair and to explain our options. He was efficient and attentive to details. Not only did he fix the problem but also made our kitchen sink look and work better by installing the new faucet on this visit instead of coming back on the 9th as was previously scheduled. He definitely understands how to talk to people and has pride in doing a job well.

Brandon was fantastic. Top notch, very knowledgable and skilled. The project was a work of art when he was finished! He clearly takes pride in his work and it is appreciated!

Jeff was awesome, got the water heater up and running in no time! Super nice

Joe Breig was our technician and was wonderful! Very knowledgable and was able to fix our issue smoothly and efficiently!

I had a new HVAC installed by Staton about 2 weeks ago. I was impressed by them throughout the whole process. The initial assessment was explained clearly to me. They worked with my schedule throughout. They also made sure everything was working properly before they declared completion. Had they not done so, they would not have found out the new unit was defective under the normal operation and they replaced it again right away. With all unexpected events, everything was completed professionally and in a reasonable time frame.

Vince was awesome. He came out to fix an emergency problem and made the whole process stress free. He was professional, knowledgeable, and easy to work with. I had great communication from Kristen, who arranged my appointment. She kept me in the loop throughout the process. If needed I will be calling back.

Vince was very nice and polite and talked me through what he was doing. I have only heard positive things about Staton plumbing and they have been amazing.

Jarrell did a great job diagnosing a leak under the kitchen sink and installing a new faucet. He explained everything thoroughly, was accommodating, completed the job and left the work area clean. Great service.

We had an issue with a broker sewage pump in the basement on a Saturday morning. Called Staton and my technician, Joe Fanning was here in less than 30 minutes. We were extremely happy with Joe’s professionalism and can do work ethic. He diagnosed the problem very quickly and explained all our options. Now things are working well and the bad smell is starting to dissipate. We wholeheartedly recommend Staton for all plumbing issues.

Jarrell did an excellent job! I would definitely recommend him for our plumbing issues.

Best plumber in town. Fast service. Great work by y Shawn one of their best.

Aaron did excellent job!

Good guy Honest

Jesse was efficient, courteous, and informative. He identified the problem, explained my options, and answered all my questions. He promptly completed the fix and shared helpful advice. This was very much appreciated as losing heat on a very cold day was very stressful since we have a 7 month old.

Had an outstanding experience with W.L Staton. My sales rep: Vincent Sutliff was absolutely amazing. He was straight forward and very helpful with regards to helping me decide the right unit. My service tech Steve Schulz was also very pivotal in the entire process. Both these gentleman made this process as easy as possible. I will be coming back thanks to their efforts.

Very prompt, courteous and knowledgeable.

Great experience with Staton this Xmas eve. JT fixed our leaky sink trap, very personable, fast and professional. Five stars all day long!

Fantastic customer service experience from end-to-end, highly communicative, with quick availability. Joe, our technician was kind, polite, and took care of our issue quickly and efficiently and even made suggestions at the end to prevent further service calls.

Very professional and experienced. Addressed questions we asked in a straight forward fashion we could understand. He came the same day which we appreciated as our heater was not working and it was below freezing. We are very pleased

Jerrold was excellent. Very friendly knowledgeable and competent

Personable, good communication.

Very fast response and excellent service. I have used Staton multiple times for both plumbing and HVAC work. Highly recommend, would do business with again!

Highly recommend STATON. Tony was professional and neat. Thank you Tony and Antonio.

Robert and Logan were fantastic. Timely and professional. I appreciated the level of communication they went to throughout the project and the detail they provided me. Could not thank them enough for their hard work.

Mr. Stephen Stuart was excellent technician and did an awesome job with unclogging my bathroom toilet. I didn't have a problem with making the the payment because it was worth it! Thank you for your business!

Friendly Curious Knowledgable Quick Effective

Jarrell was fabulous, very professional and quick! Thank you, Jarrell.

Brandon was amazing. He did such a great job with the sup pump and hot water heater install and gave us so many helpful tips on how to best maintain our systems. Highly recommend Brandon!

Staton Heating and Cooling did a great job in installing a new furnace in my home. After the lead tech, Steve S., identified the multiple problems with my previous furnace that had stopped working, the company got me a great deal on a new one and had it installed within a day. Additionally, their ongoing service plan is extremely competitive in its pricing and helps to ensure a long life for my new equipment. Thanks and I really appreciate the repair and service.

Mr. Garner was very friendly and professional. Most importantly, he located my leak problem and repaired it. Thank you Robert.

Another company made 4 attempts to get our oil heater working. Jeff solved the issue on his first visit and then fixed several other problems that were either disintegrating, worn out or past their expiration date. They are knowledgeable and very friendly! I wish discovered them years ago .

Great job overall. Would recommend.

Joe was very professional. Explained everything he did. Very knowledgeable. Fantastic job. Thank you.

Shawn was polite and professional and got the job down quickly.

Jeff came and fixed several problems including a leak in the hot water line, a faulty cartridge, and clogged drain and more. He was personable and knowledgeable and his advice was helpful and straightforward. Great service all around!

Joe did a great job! He explained best and worst case scenarios and costs. He was efficient, tidy and courteous.

Staton is our go-to plumber in Annapolis. The staff is friendly, punctual, and experienced, and all of our projects have been completed quickly and in accordance with estimates. Matt is a great plumber, and takes the time to explain what he’s doing and the science behind it.

Staton Plumbing did a great job all the way through the process from ,scheduling, estimating and completing the work. Frank was asked to modify some pipe configurations to accommodate a new electronic shower system. Frank was efficient in getting the old system removed and installing the new system. Frank was respectful keeping mess to a minimum and completed the job as expected. I could not have asked for a better experience.

Joe Fanning was exceptional with replacing my sump pump in the basement after he identified it was damaged and failing to kick the switch on. He was honest, detailed and straightforward with the entire process. I highly recommend Staton and Joe for any plumbing related issues.

Jarrell Davis was very professional, and took care of the job, and cleaned up. I will request him in the future.

Robert was super thorough and fixed a problem that had gone unsolved for months. Thanks for the great work!

The install crew was faced with an unforeseen situation which they overcame quickly and professionally.

Any HVAC issues can be stressful but it’s extra stressful when it happens during the winter with 30 degree temperatures. Not to mention my HVAC system is 20+ years old. My heat suddenly went out on a Sunday. I called Staton Heating, Cooling & Plumbing because of their reviews. I’d had never heard of this company before and was a little worried I’d be paying a lot of money for an emergency call. The dispatch was very courteous & assured me they would send some in 45 mins. I was sent an email with a picture and name of the technician I should be expecting. Technician Aaron Simon arrived on time. His professionalism was remarkable.He tentatively listen to my concerns and quickly but proficiently diagnosed the problem. He thoroughly explained the problem, the solution and the cost to fix it. Even though my issue couldn’t be resolved the same day because a part needed to be ordered, Mr Simon reassured me he would make every effort to fix my problem as quickly as possible. He even offered to bring me some space heaters if it took more than 24- 48 hours to get the part. I was very impressed by the extent he and his company would take to make me feel like a valued customer. Monday morning I received a call from the scheduler and Ms Simon had my heat up and running by the afternoon. I am extremely pleased with the transparency and the level of service I received. I highly recommend Staton Heating, Cooling and Plumbing. Thank you Mr. Aaron Simon for taking care of me and making me feel like a valued customer.

Robert Moyer was extremely knowledgeable and professional. He thoroughly assessed my existing plumbing issues and took the time to walk me through what needed to be done. He provided excellent tips and went over all the available options to make sure I understood everything. The service was efficient, and I really appreciated how clear and transparent Robert was throughout the entire process. Oh, and did I mention same day service?! I highly recommend Staton Plumbing!

Scheduling was easy, price was clear and fair, and the plumber Jarrell was excellent. Would definitely come back!

Polite professional service

This was my first experience with Staton Heating Cooling and Plumbing. I had an issue with a toilet which ultimately was replaced by Joe Fanning. He was terrific in discussing the option right up to placing the new toilet. I am certain with any future need, I will calling Staton. Many thanks.

Great Job! Thank You Jesse.

Robert was awesome!!!!!! Staton was Ok but Robert properly diagnosed my plumbing problem and he was the second technician they sent!!!! Then he fit me in to get the work done ASAP and couldn’t have been nicer!!!! Staton is lucky to have him!!!

Steve Schultz did a terrific job of repairing my heat pump and gave me a lot of helpful information about my system. Very knowledgeable, and a nice human being! AndczzSteven Stewart did an excellent job of fixing my kitcken sink drain problems Also a very nice person. You've definitely got my future business.

After years of nursing my oil fueled boiler to health every winter, it was finally time to replace the system. Staton recommended and installed a gas fed Combi boiler. This freed up a ton of space in my basement and provided me with peace of mind regarding safety and reliability. Our installation team of Mike and Gabe worked magic with the myriad of pipes necessary to complete the conversion and left a professional installation and a clean workspace behind. I highly recommend their expertise and workmanship.

You know, sometimes people surprise you. Most people dealing with contractors expect the worst. That is, less than good service at more than you care to pay! J.T., with Staton Plumbing and HVAC, is an exception for me. My job was replacement of a damaged toilet floor flange, cast iron over 40 years old. I do most of my home improvements from years of home ownership. I knew I could not do this job at my age. J.T. labored till it was complete and in great shape. It was a refreshing experience for me and a tribute to J.T.'s character. The cost was not cheap, but the end result was worth it. Thanks to J.T. and Staton. He is what consumers need when this type of work is needed. Good job. George I will use Staton again for other jobs.

Very professional,very positive and efficient

Excellent service and very fast

Rob was very nice, knowledgeable and got the job done super fast. I would call him for every plumbing problem I have. Top Notch

Matt was terrific. Pleasant, skilled and efficient. Excellent experience. Thanks for sending him.

Everyone who works in this company, is very kind, helpful,and willing to take the time to listen and answer any questions you have.There work is amazing. They are very open about costs, any discount coupons they may have, some programs they have that would be useful for future problems you may run into. Top notch company!

James Branzell did a fantastic job. He was friendly and knowledgeable. I would highly recommend him and Staton.

Rob and Logan were great! I had a very complicated water heater replacement job and they tackled it with extreme professionalism and care for my property!

Staton Heating’s technician, Steve was great! He arrived on time and explained everything that needed to be done with our HVAC system and walked us through all the different options from the least to most expensive cost option. After selecting which option of work we wanted done, he worked on it promptly and courteously and was done in a very timely manner. The main office also called to explain their annual membership program and answered all the questions I had. I will highly recommend them to my friends and family.

Joe replaced the mess left by the last plumber. Will sleep better knowing the house shut-off valve won't come apart

Prompt, same day service. Alex was professional, did a great job diagnosing the problem, and was very courteous.

Both representatives were knowledgeable and forth coming with the full process, time as well as estimated cost. Their professional was exemplary. I would highly recommend.

Very professional and had a wide base of knowledge. Very easy to talk to and explained everything.

He did a job, and he was Pittsburgh Steeler fan, lol. Thank you and we definitely appreciate the service and he’s welcome here anytime.

Stephen S. Was my technician today and did a great job. Super friendly guy, knowledgeable and overall fantastic experience . I am a ravens fan so its tough to see in his bio that he roots for the steelers…but he represents all steelers fans and Staton today with his top notch professionalism. Thank you Stephen!

Had an emergency water break in our bathroom. Staton sent out Luke Perron in a timely manner. He was very professional in assessing problem and getting it fixed.

I gave 5 stars based on punctuality and professionalism. Steve explained the work required and was happy to answer any questions i had. The work was completed in a timely manner. I am also pleased with the work that was done - I now have heat in my house during this very cold weather.

Santos was great! They finished up the same day I requested service which was awesome. Highly recommend.

My new heat pump system was expertly installed by Tony, Justin, and Antonio. They were very patient with me nosing in from time to time, and explained everything they were doing. When the job was complete, they gave me a walkthrough, explaining controls. They were careful to protect my home while they were working, and cleaned up without leaving a trace. I would very much recommend them, and Staton, to anyone.

Joe was great. He was thorough with his reasoning and explanations and he was a pleasure to have service my plumbing.

Joe did a great job unplugging the drain. He was professional and knowledgeable. We’ll be using Staton for our plumbing needs now.

Joe Fanning showed up right on time, and provided outstanding service. He quickly and efficiently surveyed our plumbing problem, and presented recommended courses of action to remedy the issue. The price quoted was reasonable and fair; the work was completed well within the estimated time; the issue was entirely solved. Joe had a great, friendly, customer-oriented attitude -- it was a pleasure having him fix our plumbing (semi-)emergency! My highest recommendation for Staton Plumbing, as well as for Joe Fanning!

Staton crew, installed new Bosch HVAC system. Did an excellent job. Very nice guys.

Robert and JT were both extremely professional and helpful. From coming out on Thanksgiving morning to diagnose the issue, to returning promptly the next morning to replace our entire shower faucet system. They communicated everything and gave us options at different price points. Great work!

He was very professional and explained what he was doing.

Steve was helpful, thorough, and professional.

Mr. Stephen Stuart was excellent technician and did an awesome job with unclogging my bathroom toilet. I didn't have a problem with making the the payment because it was worth it! Thank you for your business!

Contacted Staton Heating, Cooling, & Plumbing due to toilet issues. Rob Garner came out and was very professional, providing all the information I needed to make an informed decision on service. Rob returned for the follow up service, replaced all 3 toilets. He showed excellent work and customer service. Would definitely recommend for any plumbing work needed.

We recently had a replacement shower installed by a contractor and started having issues with the hot water. There’s a fairly new tankless heater so we hoped that was not the issue, and called Stanton for support. They sent Stephen out and with his experience he was quickly able to identify the issue and gave us a cost efficient solution. Glad we trust Stanton, their guys show us why we like them every time they come over.

Outstanding service. Technicians were prompt; called ahead of arrival. I received a call the day before to confirm they had the correct address, phone number and time of arrival. I was impressed by that extra effort to ensure they had the correct information for the service call. I was very pleased with the efforts made by the technicians to ensure everything was working properly before they left and that I knew how the new thermostat works; explained how my heat pump works in very low temps; were able to answer clearly all my questions. Entered my home using appropriate Covid protocol and booted their shoes to protect my carpet, which I appreciated. Very personable and polite as well as professional. I will definitely recommend them to anyone who may need the services they provide.

Aaron was very professional and inviting. Great service will gladly choose your services again.

Mr. Robert Garner of Staton Heating, Cooling, and Plumbing was a very professional technician who was able to keep us updated with the project and scope of work to complete our home service project.

Very professional, knowledgeable and great quality work. Jarrell is a great plumber!

He was professional and pleasant. Good response and job.

Tony Rich and the team did a fantastic job installing a brand new HVAC system on quick notice. Everyone was professional, knowledgeable, and helpful from start to finish. Fantastic service!

Jarrelle was very friendly and helpful. He and the company were transparent in total cost pricing once the job was assessed. Options were even provided in case we could not afford all of the items needed to complete the job.

Alan Prince, Nick Hofmann & Timothy Betts were OUTSTANDING in all they did to keep us in our home! Exceptional service, and we can't express enough the gratitude our family has for this team of professionals. 1st class service, and we would not hesitate to recommend them to family, friends and neighbors.

Joe arrived on time, assessed the situation, explained my options, fixed the issue and I am very pleased with his work and professional attitude. I will keep this information and refer him/company.

Very professional, knowledgeable and expedient and good quality work. Shawn is a great plumber!

Jerrell (Jor-El) is a fantastic plumber and a great person to boot. Highly recommend having him over to do the high-quality work that he’s obviously capable of. Thank you very much Jerrell!

Roland was my tech for an emergency call and then another repair call. Because of his customer service, I will call WL Staton for my plumbing needs and recommend them.

Vince was great! He reviewed everything that needed to get done, explained it in layman’s terms to me and got most of everything repaired in one hour. I really thought that my plumbing repairs were going to be complicated. Not So! I’m so glad I called Staton. I called Staton again this time for my washer & dryer hook ups. The hot and cold valves were corroded from a previous leak. Frank was wonderful. He finished ahead of schedule and did a beautiful job. Thanks Staton, thanks Frank

They came on time and completed the work earlier than expected.

Great service. Always on time efficient. The work is done right the first time for a reasonable price. Joe is awesome. Ron

Knowledgeable and friendly service. James was punctual and knew exactly how to handle an issue with old cast iron pipes. Great work!

Tony, Justin and their team did a great and clean job setting up our new Dual AC system. Everything works well.

Santos, was very thorough and knew his trade. My AC units are in way better condition.

Thank you to Derick for getting our new furnace scheduled on a quick turnaround and Justin for installing it and doing a great job! Great customer service and answered all questions and even rewired our shutoff to make our space more functional and bring awareness to where the switch is.

I’m glad I finally called experts. I had other companies come to assess a well pump situation, but when this company came out, the difference was clear. The process from diagnosis to repair was very transparent, fairly priced, and quickly accomplished. Rob Was friendly, professional, and communicative throughout the entire process. This company handled the situation that felt like I was not being taken advantage of, but was being guided through a remedy..

Technician was expedient and knowledgeable!

I highly recommend Staton and in particular Luke Perron! He is very knowledgeable and professional and patiently answered all my questions. He recognized a problem with my copper pipes and scheduled repairs for the next day. I'm very pleased with the outcome.

I noticed a second leak today. I contacted Staton immediately. The dispatcher was courteous and professional- asked if I was available today and sent out a technician. Jarrell arrived within the time stated, identified the issue and was able to complete the necessary repairs. Awesome customer service, attention to detail and answered questions that I had. I'm very satisfied with the work Staton has done on my home.

Great service, very reasonable price, smart, professional and personable technician

Excellent Service. Work is warranted and technician was prompt, efficient and personable.

I called Staton after getting a bad feeling about the plumbing company that provided me an initial quote for a water heater. I am glad I trusted my gut. Staton literally came out, gave me clear options, up front pricing and a new water heater all in 2 days. I highly recommend using Staton for any of your plumbing needs. They also do HVAC work as well.

Jarrell replaced an old leaky outdoor faucet. He was so thoughtful and kind and of course very knowledgeable as are all the Statin personnel we have worked with for the past 7 years! Thank you Jarrell and Happy Birthday!!

Great service! Keith was calm (we were panicking), knowledgeable, quickly diagnosing the probable issue and getting everything resolved.

Joe was extremely professional and did a thorough job explaining things. 5 star appointment.

I want to thank Staton Company for a very smooth transition with the purchase of a HVAC. Starting with the repair technician, Trace McCrimmon, telling me the condition of my old unit and the expired warranty, to the other option to buy a new unit without the “pressure sale.” Derick Aguayo was able to come out to the house without delay and talked me through my many options. Staton uses a Portal which lists in great detail three options to buy. The unit and parts were already available, so no delays. Staton’s front office, Lisa, worked efficiently to set up the payment and setting up the appointment to begin working—especially with the weather turning distinctly colder. Rodney Porter and his young assistant, Kurt Ho, worked all day pulling my old unit out of the attic after pulling all my Christmas boxes and tree out first. They laid down long runners to protect my floor. In the afternoon, Justin Edwards arrived to install the new thermostat and patiently assisted me to program my phone to connect with it. Even the team’s manager made a quick check on how things were progressing. Before the team left, they cleaned up the runners, swept the floors and carefully put the very heavy tree and Christmas tubs back into the attic. Rodney talked me through what all he did to insulate the pipes and install a Bosch safety floats which automatically turns it off if something is not working. He was very thorough, showing me the photos he took in the attic as he installed it. The old outside unit area was very tight and they had to lift it over a fence before taking it with them in pieces. Staton Company has also invested in a well-executed technology to announce who is coming to the house including their photo and a short piece about them personally. For someone who is very security conscious, I really appreciate the heads-up and the photo so I could recognize the technician and welcome them into my house. I take my hat off to Staton Company for a job well done and will continue to use them in the future.

My technician was wonderful and did a great job.

Very good service very professional!

Shawn did an excellent job. He told me it could be fixed same day. He was very professional and answered all of questions. I would use Staton services again in the future.

Vince was very professional. He arrived on time, explained what he needed to do, and proceeded to get the repair completed. He was very confident that my problem is fixed. I must now wait 24 hours before using my shower. Thank you Staton.

Joe Breig was a great tech, very helpful and informative. Fixed the issue with my drain pipes and overall interaction was great

Alex was very competent, considerate, personable and professional.

Lee and Roland were courteous and professional and made sure I understood the scope of work and pricing before they started. They are well-mannered pros and I’d definitely recommend working with them. Can’t ask for more!

Absolutely terrific service. We recently purchased an aging cottage. JT gave us a complete evaluation and explanation of our plumbing and water system. Tony had previously come through with a snake camera and explained our full drain and septic system status. Aaron serviced our HVAC and taught us about nuances of the fancy thermostat. We got a listing of potential repairs/upgrades, very honest prioritization and listing of alternatives. We felt no pressure to do anything not absolutely needed. Strongly recommend Staton.

Great service and great technician! Super friendly and super fast!

1st - Shawn Crittenden (was prenominal) He was very transparent, consultative, and most importantly, honest. I felt comfortable that I wasn't being sold to but being helped. The end result is my issue was fixed without being oversold. There is something to be said about "doing the right thing" and he was great. Give Staton an opportunity to help, I'm certain, they'll give you good advice and put you on the right path to resolution.

Gave notice of arrival, kept me informed of progress, did an excellent job, cleaned up everything and respected my house. Great job.

Joe and his partner were awesome. Excellent work, finished on time. Won't call anyone else.

Robert Moyer was on time, polite & a good communicator.

Jarrell was excellent and very thorough. Explained everything how he was going to complete the repair. Excellent. Very satisfied with everything . Dispatcher / customer service agent was excellent as well . She was understanding and considerate.

Luke and his partner did a great job - small glitch handled expertly and quickly!

Excellent work. Very friendly, knowledgeable and thorough.

Joe Breig did a great job.He explained everything to us. Very good plumber.

my go to plumbing and HVAC company. have had them worked on everything from replacing a hot water heater, condensate pump, and small plumbing projects like kitchen sink installs. fantastic service each time! pricing is transparent, great customer service, and good communication. would highly recommend them if you have a need for your next plumbing/HVAC issue or project.

Contacted W. L. Staton for a furnace tune up. Had an issue with the tech, but was immediately contacted by the owner to address the matter. Would consider this company again for HVAC services over other big name HVAC companies. Thanks to the owner for sticking to the company’s values and having great customer service.

Same day, high quality service. Steve, our technician, diagnosed and repaired the issue quickly and professionally. Excellent!

Pleased with the entire process. Kept informed, timely and competitive pricing. Technician James was knowledgeable, professional and personable. Will confidently use Staton again

Luke was great. Very professional and polite, and quickly diagnosed the problem that otherwise would have caused major interior damage. I would highly recommend him to others.

I received awesome service!!! The technician did a thorough inspection and provided only essential service

Jarrell was excellent and very thorough. Explained everything how he was going to complete the repair. Excellent. Very satisfied with everything . Dispatcher / customer service agent was excellent as well . She was understanding and considerate.

Fast service, price seemed fair. Even came on weekend. Would definitely call again.

I can’t say enough good things about Keith Turner and his assistant Alan. We had a serious leak in our home’s original pipes, which were located under the slab. The solution was to replace the pipes in 2/3 of the house (one section already had new pipes). Keith and Alan worked hard without stopping for 3 days to get the job done. They worked well together, coming up with ways to work around obstacles. They were quiet when they were there (well, except for the saws and drills!), and left everything so neat that it was hard to tell they had even been there. When they left at the end of day 3, everything worked perfectly. Despite the hassles leading up to getting the repairs (we turned off the water to prevent more damage under the slab), I must say that because of Staton’s work we are not only satisfied, we’re happy.

Shawn was great. Pleasant and answered all questions and completed all work quickly, efficient and neat. Cleaned up after himself as well. Would recommend this tech anytime.

Alex was very professional, explained everything to me on laymen’s terms, provided solid professional advice on our HVAC SYSTEMS.

The entire experience was seamless and stress-free. The HVAC technicians arrived on time and were very friendly. They showed me how to use my new unit and thermostat. I would definitely recommend them!

They did a remarkable job with a Trane dual fuel heat pump installation in Annapolis, MD. Very clean and professional work. System performs flawlessly. You can tell they take pride in doing great work. Derick the salesman was everything you could ask for in a sales rep - humble, good listener, not overselling, just overall a great experience from start to finish. UPDATE: They recently completed another full installation for my cousin in Potomac, MD. As a commercial HVAC/controls engineer, I know about the importance of top-notch work when it comes to installation, from longevity and reliability standpoints. These guys nail every aspect of it. They installed all equipment strictly "by the books." Very impressed by the workmanship and clear attention to detail with their installation crew and process. All of their employees were so friendly and cordial throughout the process. Not every company knows how to both commission and configure equipment once installed, but these folks do, and they do so very well. They flow nitrogen while brazing (very important, not everyone does), configure all furnace airflow/gas pressure settings to your home's needs, perform load calculations when warranted, and the list goes on. You will not be displeased with their services! The quality speaks for itself. Finding this company has been like finding a gold mine honestly. Hard to come by these days. So glad they service a wide area in MD.

Justin and Tyler did a great job installing my new HVAC system. They were professional, neat, and thorough. They explained everything about my new furnace, outside unit, and thermostat. Justin helped me set up the app to control the furnace and showed me how to navigate it. Thank you Justin and Tyler. It was a pleasure working with you! S. Beall

I was kept updated and he explained the issue. All work done was excellent. I would recommend them. Will be using them again.

I am extremely satisfied with the repair. Joe, (the technician), fully explained the options so that I could make an informed decision. I will be using them for all of my plumbing needs.

Super Service!!! 🙏🏽🙏🏽🙏🏽 Great Job!! 👍🏽 😊 Very Courteous, Knowledgeable & Professional!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Excellent from start to finish!!

Super courteous, professional and clear about what was ACTUALLY needed.

Mike and Gabe are the best team! Always professional & get the job done!

Joe did a great job and he explained everything. Great job ! This was my first time using Stanton and I was very pleased ! Thank you Joe

Great job, really put forth a great effort in both solving the problem and completing the work.

I was very impressed. I usually never leave feedback, but in this case I have to make an exception. Mat , Tony and Joe were all great.

Steve Schultz did an awesome job fixing our HVAC unit on our commercial building. I would definitely refer them and use their services again.

Stanton did an excellent job in resolving my issue and finding the source of the leak in the home. I received great customer service from my initial call, to the dispatcher and Stephen, my technician was super thorough identifying the leak and solving the issue. Stephen was knowledgeable and very courteous throughout this process.

Rob Garner was efficient, to the point, and professional. It was a pleasure.

Keith was awesome. Great experience

Love the Trane heat pump WL Staton installed. The communication with the all segments (sales, tech, and install) of the process was clear, professional and on point. The installers did a great job!

Excellent workmanship!

Excellent responsiveness and customer service. Technicians are very professional and friendly. Communications are great.

Joe from Staton plumbing did a great job. He was polite, friendly , and took care of the problem quickly. I would recommend him to anyone.

Joe was great to work with and the communication between scheduling and arrival was outstanding. Joe cleared a clogged shower drain quickly and efficiently. Staton is my go to for all plumbing issues and I have been using them for years!

Professional and did good work. Fixed our leak and other problems.

Lucke did an amazing job working with and helping me understand what was going on with the plumbing ways I can get it fix and the terms they have that can help Stanton is terrific I would recommend them to everyone I know hands dow n

Mike and Gabe are a couple of great guys. They are both very competent and solve the problem almost immediately. Thank you very much!

Excellent service very nice and courteous respectful person this company is a five star

Matt was very friendly and professional. The issue was promptly identified and fixed same day. Definitely recommended

This was our first time using this company and we are very happy we did. Our basement flooded and we couldn’t figure out what the exact cause was. Our serviceman Luke discovered we have tree limbs growing into our pipes and he went above and beyond to explain what that means for us and the dos and donts with using the water. We still have people coming out tm to take picture and give us our options. Luke was great though and very personable, and seemed very educated on what he does.

Robert Moyer came and fixed a routine maintenance issue with our backflow prevention system. He was kind, professional and worked efficiently to get the job done right! He explained the pricing very thoroughly. We were very pleased with the work!