Reviews

Came out on a Sunday within 2 hours of calling them. Andrew was very professional & knowledgeable. Great experience.

Joe B was fantastic! Great communication, found the problem and fixed it fast! Staton got us a same day appointment on a Sunday!

Outstanding service from Matt. Exceptional in every way.

Andy and William did a great job with my heat pump/oil furnace repair. Very professional and would/will have them come back for any future issues.

My technician, Robert Moyer, was fantastic, very personable and professional. I truly appreciated his honesty; he gave me clear advice on the repair and I felt I could truly trust his opinion. He was incredibly efficient and thorough with his work, and it was clear he wasn't going to leave until I was satisfied that everything was perfect. I highly recommend Rob and Staton!

James did an excellent job! Vince helped us this time; he replaced our sump pump. He was very professional and did a great job~

Shawn did a fantastic job. He was very thorough and cleaned up after himself!!

Stellar service, reasonable price and a lot of willingness to go the extra mile. Coordinated and completed an install despite me giving them short notice. Friendly staff and great communication. Will be recommending to all my neighbors in the future.

Sam was the plumber. He was very efficient and personable. He deserves a raise. He offered some info/advice about getting into the plumbing trade for my grandson. Big KUDOs.

Everything went extremely well except Joe is a Yankee fan!

Tech

The manager was very nice to call me back and sent techs to overlook my HVAC system. I appreciate the communication

Very knowledgeable friendly

I have been a home owner for over 30 years. Joe is absolutely amazing. First of all, they answered the phone on New Year’s Day in minutes! We had the worst kind of sewage backup and Joe was here less than an hour, again on New Year’s Day! Joe is extremely, professional, knows what he’s doing, very rare to get this quality of service nowadays. On the top of that , their price was very reasonable. 100 % recommended! I would call them again without hesitation.

My service was great and the technician, Josh, was amazing. He was knowledgeable, personable, explained things well and was just made it a great experience.

Very polite and efficient. Provided explanation for everything he did.

Awesome guy great efficiency and skill

Was thorough and provided documents and estimates.

Quick response from Staton and great service from Steve! Thanks for being so informative throughout the process.

Had issues with well and pump system. Called several companies that advertise 'call day or night' for immediate service. Not one answered the phone. Finally found Staton. Although not able to come immediately they did promise service early the next day. The tech (Joe) was at my door very early. I explained to him the issues I was having. He gave it some thought and proposed some solutions. Throughout the process he explained what he was doing and why. Within about three hours we had our water back, and everything was running better than ever. Thank you, Joe and Mr. Logan. I don't normally recommend businesses, but I will recommend Staton. Outstanding service!

Great work by Steven - not only did he repair the leaking copper pipe we called him out to fix, but his thorough inspection following repairs identified another leak in a different area that we hadn’t previously noticed. He came out and made the additional repairs the very next day.

Fast and friendly service. Thanks Vince! I also want to thank Sam for plumbing service. He did an excellent job on a burst pipe.

Joe was fantastic! Super friendly, communicative, and thorough with work. Would definitely recommend and use in the future.

I had to have my heat pump replaced which isn’t a great thing but these guys made it painless. They are knowledgeable, quick and efficient. The work area was left spotless. They all rate a 5/5 from the people that answer the phone, the sales rep and the installation crew.

Sam was quick, courteous and professional! Thanks!

WL Staton showed up to make repairs on my Humidifier the same day I called. Andrew thoroughly explained everything beforehand and his professionalism and service was top notch.

Our technician Robert was absolutely great, got to us quickly and got the work done fast and professionally. Getting our house taken care of by staton is always a great experience!

That was incredibly thorough with each repair. He identified the root cause of many of our plumbing issues (low PH) and repaired the pump same day. We are truly grateful for his time and expertise!

We are extremely pleased with Andrew Klein’s exceptional service. He arrived on time and efficiently diagnosed and resolved the issue with our heating system. His professionalism and expertise were truly commendable. Based on our recent experience with Andrew, we’ll definitely rely on Staton for all our future service needs.

Professional and knowledgeable

Scheduling with the scheduling service was quite hectic but thankfully Matt came out to repair a gas leak within a few hours of me calling. Matt was friendly professional and made repaired my gas line. I feel my house is safe again and the service was quick.

Robert was exceptionally good at explaining the issues we were having with our plumbing. He gave us several options of what needed to be done, what could wait awhile and what we could think about for the future. He explained the customer care package and how it could benefit us today and in the future. The work was completed just as he explained it would be and in the time frame too. Finally, Robert pointed out to us what was done and explaining future tune up appointments provided in the customer care package. We felt we had a great friend helping us out of a potential devastating situation!!

Great experience!! Amazing job!

Joe is the best service rep ever. Explained the steps, reasons why, and cost. Staton is the reason why we had our daughter sign up for the service plan

Jason was prompt and courteous plus technically excellent k

Took car of several issues and was professional and provided valuable information.

Shawn is an excellent mechanic. He cares about what is repairing and cleans up when finished. Plus he is a good guy.

Joe Breig was thorough, informative, and efficient. He answered all of my questions and figured out a corroded anode rod in my water heater was causing a burning smell in my bathrooms.

Mike is a great guy he explained what was needed before anything was done even suggested future projects for the house. The price was fair and the response time was quick I really appreciate it . Thanks again

Ja’Ron came out and quickly identify our furnace issue, and fixed it for a reasonable price, compared to what a competing company was offering.

Joe arrived early and quickly diagnosed the problem. He was able to make the repairs without difficulty. He was very knowledgeable and attentive, keeping me updated about the progress of his work. I will definitely call your company for all future plumbing needs.

Very professional. Great service!

Robert was exceptionally good at explaining the issues we were having with our plumbing. He gave us several options of what needed to be done, what could wait awhile and what we could think about for the future. He explained the customer care package and how it could benefit us today and in the future. The work was completed just as he explained it would be and in the time frame too. Finally, Robert pointed out to us what was done and explaining future tune up appointments provided in the customer care package. We felt we had a great friend helping us out of a potential devastating situation!!

Josh did an excellent job and explained himself well for all the work he did.

Responsive team and great to work with. Highly recommend. The estimate was detailed and we were presented with several options. The install was scheduled and completed right away and the team of installers were excellent.

James showed up on time, found the issue and made the corrections. He was professional and stuck to his estimate. It was nice to have a company return a phone call and show up when they said they would. I will use again

Shawn was great and extremely professional. Came and showed my dogs lots of love too. He did an awesome job and made things quick and easy! Highly recommend this company!

Stiven did a great job. He assessed the HVAC system and gave great recommendations . I truly appreciate his patience and expertise. Thank you. I will call on the 5th to fix the recommended parts

Robert Moyer was professional, helpful, explained the job and got my water fixed and back on! Super helpful, friendly, and now have the best water I've had in years. Highly recommend

Joe was very knowledgeable and explained what needed to be done to our system. He’ll be our Staton go to guy going forward.

Staton plumbers responded immediately to a basement leak that was flooding finished rooms. They quickly identified the source and fixed a complex problem. The work area was left neater and cleaner that upon their arrival. The plumbers were very pleasant and offered helpful suggestions. I highly recommend Staton plumbers.

Staton provided excellent service throughout the entire process of upgrading our HVAC system. From the initial diagnostic visit to getting an estimate on multiple recommended options, Steve and Vincent were excellent. They took the time to walk us through all of our options and answered all of our questions, and helped us feel confident in the decision we made. Less than 24 hours after deciding on a system, the new system was installed. Rodney showed up earlier than expected the next day for installation and went above and beyond. He didn't just install our system, but upgraded and rereouted some lines just to make things easier and cleaner. Everyone was incredibly professional and helpful, and our new system is fantastic. We're very grateful for this great system and the incredible service from Staton.

Aaron Simon did a fantastic job diagnosing, explaining, then repairing a serious issue with my HVAC system. I highly recommend his services and the company.

Joe did a fabulous job- he was informative with each step of the process of replacing my water heater.

W.L. Staton is wonderful. They truly care about their customers and it is evident they know what they are doing. Always friendly. Recommend!!!

Very happy with the Staton team: great communication, very professional. Justin did a great job of installing my new heat pump and water heater. It was clear that he took pride in his work and wanted to be sure that everything was done just right.

The crew from Staton, Jason and his co-worker, arrived within an hour of my initial call. They diagnosed the problem right away and successfully cleared the clog. They were professional and cleaned up their work area. Overall this was a great experience and I would use Staton services in the future.

A representative from Staton responded to my inquiry, was able to get me an early appointment on Christmas Eve. The technician, Matt McClure arrived, was pleasant, professional, and provided details on what needed to be done.

Mike and Logan did an outstanding job.

Josh was very professional and very knowledgeable. He took time to explain the problem and discussed a feasible solution. He definitely provided A++ customer service. I absolutely recommend him!

The technicians are very friendly and patient with the customer.

Best company I have used to date.

Our technician, Josh was very courteous, professional and knowledgeable. He helped us understand the issue with our system to take appropriate next steps. Pricing was also reasonable.

Excellent, fast, and helpful. Was responsive to all my questions and explained options for service plans. Performed work efficiently and cleaned up throughly afterwards.

Wes came out quickly and fixed our issue. Great service

Sam, the technician delivered as promised! He repaired a large water heater just prior to 20 guests arriving at the house. He was courteous, professional, and honest

Very professional and quick to respond! Our furnace went out at the beginning of winter. Staton and Justin responded quickly and got us a new furnace and outside unit installed quickly. Justin was very knowledgeable and proficient!

Excellent service!! From first call to invoice payment smooth and professional. HVAC techs (Tony & Jorge) were very knowledgeable and did very clean work. I'll always call Staton for my plumbing/HVAC needs.

Required one new toilet and a check up on two other toilets before the holidays. Vince came and provided options and accomplished the tasks quickly and masterfully. Appreciate the whole team.

Joe was very personable, explained every step of the repair process and completed the job neatly and efficiently.

Shawn was great. He arrived day one to assess the job, provide estimates for repair and options. He came back the next day and quickly fixed the problem and completed installation of customer provided hardware with positive energy all to my satisfaction. Thanks Shawn!

Just had my heat pump/AC replaced very pleased with the job done. I have had several jobs done by Staton and have always been happy. The office staff is very nice and every technician that has been to my house has been friendly and professional.

This was the most pleasant and easy transactions I’ve ever experienced with a contractor. Extremely knowledgeable, prompt and thorough. Pricing was transparent and offered a free estimate for repairs. They came out within 2 hours WITHOUT requiring an emergency service charge and even sent a text with the photo of the technicians that would be arriving. 10/10 recommend and will call them first in rhe future. Thank you Joe & Staton Plumbing & Heating

Technician arrived within the alotted time window. Was very courteous and understanding to the issue. I would definitely call again for any and all plumbing needs.

Tim Chin was very professional.

He is doing a good job. However some nots he tried to remove from the water tank of the toilet couldn’t come out from the water tank. When he decided to leave it and rebuild the other parts, the one he had tried to remove and did not had moved a little and water started leaking from there. We held the work and I have bought a new toilet to be put in on an agreed day. The new toilet has been installed well. Good job. Thank you.

I called W.L. Staton Plumbing with a leaky washer hookup issue and they gave me a four hour window (same day). The tech, TJ, showed up an hour after I had called and assessed the issue. He outlined the work (and price) that needed to be done. All work was completed and once finished the area was spotless and fully cleaned. TJ was very professional and accommodating with the few questions that I asked. Excellent! Ok

Great service and quick install!

Tim Chin came over this morning to do an annual HVAC tuneup and inspection. He perform diagnostic on the whole system and explained everything what he. Very thorough. I like that.

Mike and Gabriel were very knowledgeable and helpful in their interactions with me. The problem was solved and I was appraised every step of the way on what was needed to resolve the issue

Mr. Chin did an absolutely amazing job! He was courteous and professional. He explained what was needed and addressed the issue. Equally, Staton employees were excellent as well. Staton is now my “go to” for Cooling, Heating, and Plumbing needs. Pete A., (Military Vet) Severn, MD

Joe was wonderful. He let me know what he was doing each step of the way. Extremely respectful and competent.

Stiven Llano was very professional and very skilled. I was impressed with his level of service and attention to detail. Very happy with Staton and Stiven.

Sam and Alan were both knowledgeable and attentive to the needs in our home, I would recommend them to friends and family

Our tub faucet was leaking pretty badly, so we called a few plumbers. The first company that came out quoted us an extremely high price. Staton Plumbing (Joe) came out and quoted us nearly half of that. Joe was awesome, not only did he fix the problem, but he also took the time to explain what was going on and even showed me how I could handle it myself in the future if needed. I really appreciated the transparency and professionalism. I will definitely use Staton again.

They were able to communicate effectively with me to ensure things were completely, even while being away at work.

Stephen at Staton Plumbing is an awesome plumber. Very thorough. HWH is now over 10 years old and when I decide to replace it I will use Staton and request that Stephen do the work.

Great job Ja’ron diagnosed the problem immediately and had everything fixed within an hour.

He is doing a good job. However some nots he tried to remove from the water tank of the toilet couldn’t come out from the water tank. When he decided to leave it and rebuild the other parts, the one he had tried to remove and did not had moved a little and water started leaking from there. We held the work and I have bought a new toilet to be put in on an agreed day.

Very helpful and friendly

Joe did a great job fixing our kitchen sink drain and garbage disposal. Walked us thru all the issues and work to be done. Gave us several options for pricing.

They were able to communicate effectively with me to ensure things were completely, even while being away at work.

Had a high water bill and Staton came out the very next day and diagnosed a water main failure. Big job but it was done quickly and professionally. Many thanks.

UPDATE 12/12/25 - Rodney P. just finished installing a new humidifier for us. I can't say enough about how efficient, professional and personable he is. The end product/result was very clean and professional. We can already feel the difference with how comfortable the indoor air feels. We are very grateful for Rodney and the entire Staton team for all that they do and have done for us over the years. Highly recommend their services for long term success. Tim C. did an excellent job servicing our heat pumps in both a thorough and detailed manner. He had a very positive and friendly attitude. Furthermore he was honest about the performance and cleanliness of the equipment (which were both "excellent" - stemming from the original installation and regular servicing they have performed). Highly recommend Staton for their upfront communication about appointments (always on time, easy scheduling), high-quality services and top-notch technicians that seem to really like the company they work for and services they provide to customers. They are definitely not "salesmen" in nature (no upselling, only what is needed) and genuinely want to help keep your systems performing optimally.

Tim was great. Thoroughly explained what he inspected, and even made a quick fix to a doorknob.

Jason came out quickly and fixed our leak for us. It was a larger job than hoped. But it seems like he left us with a far better situation for our washer hookup than we had prior to the leak. He was courteous and professional and was accommodating kind with our nosy dog.

Joe did a great job! Very friendly, knowledgeable, and completed the work in a timely manner. All-around great experience with Staton!

Incredible communication. Very professional and trained technician. Respectful of our home and property . Highly recommend!

Tim is great!

Josh was Super nice and professional. Great work!

We had a hot water leak and Station fixed our leak the very next morning. Robert and Alan were very friendly and knowledgeable. Robert explained all the work to be done and did an excellent job. Both were very courteous and always wore their shoe protectors when they came in the house. Great work!

Stivan did a great job, he really wanted to make sure I understood all the details and most importantly, he wasn’t ready to leave until he was sure I was satisfied.

Staton shines again! Stiven performed the annual furnace check, provided detailed photos of the furnace and explained in detail the condition of the unit. This company has consistently provided great service to my home's HVAC, reverse osmosis system & plumbing

Excellent job. Robert was careful to explain everything.

Randy and his trainee Jake, were fantastic. They came when they said. Very personal and friendly. Explained everything. Completed the job in a professional and timely manner. When they were done, cleaned everything up. Great job. Alan Prince and his crew did a fantastic job in replacing our sewer pipe, in a timely and thoughtful way. They took care in placing the debris out of the way, with attention to our property. Great crew. Great guys. Highly recommend W.L Staton. Thanks

I just moved to the area and I always make sure I have reliable plumber so I did some research and got 3 quotes and Staton Heating was far the best. My first call was a water filtration system and they sent out Mike. He was awesome. He told me the same things the others did but went into more detail. I joined their membership plan because you always need a plumber and I have peace of mind with Staton.

I just moved to the area and I always make sure I have reliable plumber so I did some research and got 3 quotes and Staton Heating was far the best. My first call was a water filtration system and they sent out Mike. He was awesome. He told me the same things the others did but went into more detail. I joined their membership plan because you always need a plumber and I have peace of mind with Staton.

Very nice and competent young man. Diagnosed the problem and fixed it quickly.

Plumber Rob is a true professional, he is skilled and knowledgeable about the water heater installation he did for me. Highly recommend him 😊

Steve explained everything very well. He also took the time to show us exactly what the problems were. He took the time to do a very thorough inspection. Steve was very professional.

Always great service, prompt and reasonable! Technicians are always polite and knowledgeable. Highly recommend!!!

I could not be happier with Staton as my go-to heating, cooling, & plumbing service provider. Mike Leedy and Logan have been phenomenal professionals to work with. Their insights and expertise turn short-term fixes into long-term solutions, and leave me more educated for the experience. They are just world-class. Thank you!

Sam was extremely thorough and professional. He walked us through what he would do and then discussed what he found and potential remedies. Had questions about other side jobs and he explained what could be a possible remedy - seemed extremely knowledgeable and helpful. Couldn’t have asked for a better experience.

Best service I have ever had!!! Mike and Gabriel came out immediately to check on the hot water heater, and were there the very next day, on time, to install a new one. They were extremely professional, courteous and friendly. They went above and beyond in giving us the best service possible. They treated us like we were family and made sure everything was done perfectly! I will always ask for them if I need service!!! WL Staton is very lucky to have them as employees!! WL Staton is a great company with excellent service! Chelsea in the office was a gem and so very helpful and kind as well! I would highly recommend this company! No need to look elsewhere!! Sincerely, Trish and Alex

Roland was a consummate professional, with an impressive base of knowledge and an admirable work and service ethic. I only wish there was a sixth star for him! In addition, the financing options available made merely inconvenient what could have been financially catastrophic. Thanks for everything, W.L. Staton! Update: We had Staton back out for an unrelated HVAC issue, expecting the worst knowing that our heat pump is old, and were instead pleasantly surprised to have it turn out to be a simple and inexpensive repair. Josh Sneed took excellent care of us; thanks again, guys!

This was an awesome experience from start to finish. I needed a new HVAC system and called Staton on a Sunday. They sent out a technician that morning and we determined I needed a new system. I wasn’t charged any extra for the weekend callout. The sales rep came that afternoon and after going over all the options and pricing, I decided to go with. Bosch Hybrid system. They installed the system today (Wednesday). I can’t say enough about the installation team. Rodney Porter was incredibly professional and kept me updated on the progress. When they installation was done he stepped me through the entire system to include operation of the new thermostat. This was by far the best experience I’ve had from any company in a very long time. You will not go wrong using their service

Josh Sneed was extremely professional, courteous, and knowledgeable during our furnance diagnostic appointment. He was able to order our part and provide me with the necessary information needed to get our furnance service. I will be using this company for our future HVAC system maintenance and any other services. Thank you so much.

Justin is amazing and very knowledgeable and professional. I was amazed by the work that he did and also with the help of Tito and Darius. So thankful with the new hvac system that was installed. They are the best and recommend them for everything.

Excellent service!! From first call to invoice payment smooth and professional. HVAC tech (Steve) was very knowledgeable and highly experienced (and terrific to speak with). I'll always call Staton for my plumbing/HVAC needs.

Jason is great. We’d like to have him every time we have an issue. He is a great asset to your company. The service was quick and fairly priced.

As a company, Staton is highly professional, reasonably-priced, and reliable. T.J Evans, who actually did the install, is clearly a real pro!

I had my kitchen faucet replaced. Joe came on time, was very polite and very knowledgeable.

Tim was friendly, on time, courteous & great overall.

Stiven was very thorough, courteous and helpful. Highly recommended!

Had the well pump replaced. The service was amazing and the company common cation is spot on from the initial call to the end of the job. I liked them so much I signed up for their member services.

The tech (Joe) was prompt, knowledgeable, and finished in no time with no delays. Overall clean and no-nonsense job.

Frank Morgan was a delightful technician to work with! He diagnosed my problem and fixed it quickly and efficiently. I will definitely use his services again?

4 minutes ago Stanton came out during a bad winter storm on a Saturday night. He fixed a leaking spicket while temperatures were in the 20's. Great price and amazing service. If you need a great plumber, look no further. Mike is a life saver.

We called the Saturday after Thanksgiving and they were here at 1:30. Steven did a thorough job looking at our system. We were most impressed with his review of what he did (which included pictures). He was super clear and flagged future needs without pushing immediate service. Professional and nice. This was our first time calling Staton and we have now joined as a member! Very impressed!

Stiven L. is a very thorough and professional young gentleman. He is also very patient. He walked us through the repair that he performed and the additional maintenance items he completed. He also took the time to bring to our attention and explain other anticipated issues that will need to be addressed to maintain our HVAC system; Our previous company was not as detail-oriented. Based on our interaction from just one visit from Stiven, we decided to change our maintenance plan to Staton.

Jason did a fantastic job. He was informative, professional, and personable and was able to diagnose and repair our problem quickly and efficiently.

Sam was outstanding and handled all my plumbing needs! He took the time to make sure the job was done right and didn’t rush a single step. He went through all the plumbing in my home, explained what to look out for, and made sure I felt comfortable with everything before he left. His communication was clear and consistent throughout the whole visit. Truly just a nice and genuine guy. Highly recommend Sam for anyone needing quality, trustworthy service!

From the first to the third call these ladies were genuinely helpful and patient. Vince came out listened to the story of loosing water on a freezing morning. He spent the afternoon here replacing our well pump in the cold. Hard work greatly appreciated. Thank you Happy Holidays

Tony and his team were very courteous and cleaned up afterwards and then Tony walked me through the thermostat.. They did a complete air and heat installation..

Tim did a wonderful job explaining everything in detail while showing me pics when working with my HVAC system.

I discovered a leak in my pipes behind the wall. I called Staton and they came out right away. Wes came to the house and was able to locate the leak (we did lose some drywall as expected) and fixed it in a day. Wes’ experience showed-he was professional, knowledgeable, thorough and has a great sense of humor. Next time we use Staton we will be requesting him.

The team was absolutely amazing ! Rodney, William, and Derick provided me with all of the support I needed and went above and beyond to give me service. They installed an entire new unit and walked me through things step by step ! This teams service is unparalleled !

Jason was extremely friendly, efficient, and professional. He gave me all the details and estimates I needed to make an informed decision about the work I wanted to have done. He was also very kind and patient with my son who spent a good chunk of time asking him questions and telling him his life story. The communication prior to Jason’s arrival was also excellent and all the customer service reps I spoke to were very helpful and friendly. I got estimates for multiple plumbing jobs, but only had Jason disconnect my oven and cap the gas line on this occasion. That job cost $488 and I will say that when I checked the prices later for how much that job typically costs, this amount was high, which is why I took off a star. Overall, I’d give service 5 stars, cost 3-4 stars.

Great job. Joe was very knowledgeable and informative.

Always a reliable company. Used them for years, Just had another job done by Sam. Worked clean, fast, efficient, and friendly.

Tim is very knowledgeable and immediately put my mind at ease for knowing that he was a great technician. He explained some of the more potential issues that may arise on my 2009 upstairs unit. I understand the implications of maintaining my older system. I do not have the resources to replace the older unit at this time. I appreciate Tim’s willingness to help me.

Sam Northup was great! He totally solved my problem and is a credit to your company. He identified the problem immediately and fixed it straight away. Would request him no question should I need help again.

Excellent and quick work on my toilet repair

They were right on time, worked diligently and completed the new HVAC system in a professional manner. They explained all the new features and were very thorough. Great job!

Very pleased with my entire Staton experience. Their technicians are knowledgeable, straightforward, honest and professional. They are there to walk you through all the options and discuss each one, making sure you understand your choices. Having to get a new AC unit and sump pumps were an unexpected situation but they made the process easy, they were transparent with options and it was installed with ease and they showed me everything and explained what they did. Very glad I chose Staton and I appreciate their team and techs! Well done to everyone!

Jason did a really good job when he came to fix the issue with the water in the shower. He instantly knew what the problem was and how to fix it. He also showed me exactly what he did which I really appreciated.

We had staton out today they were one of the most professional and courteous HVAC companies I ever had the pleasure of working with they did an outstanding job. Steve and Stevie were the tech. That came out both We’re outstanding I would highly recommend them to friends and family and definitely will call them in the future. If I have any problems plus I signed up for them to come out and keep my HVAC Clean and running smooth

I called another service company who booked me. Then late in the day they called me back and said "sorry all of our service reps are in training tomorrow and cannot come." I hung up on them and called Staton who came out immediately and now I have heat. Thank you Stanton.

Service of our water softener system/pump. Job was done quickly and the technician went out of his way (after hours) to pick up a special part.

SAM Northup is a fine technician. Capable and efficient and I recommend him 100%. He is personable and attentive to detail. He is a credit to your organization.

Sam Northup was the technician that I worked with who solved a problem with my showerhead and water pressure. He was knowledgeable, professional, and listened well to my concerns. He took his time to make things right. I also had concerns about other plumbing issues in my house that were addressed in the same positive way. I highly recommend Staton and I sure hope I will see Sam for my plumbing needs in the future. I would also like to commend the staff and the ease of scheduling I was able to get in the same day.

We had a hot water leak and Station fix our leak the very next morning. Robert and Alan were very friendly and knowledgeable. Robert explained all the work to be done and did an excellent job. Both were very courteous and always wore their shoe protectors when they came in the house. Great work!

SAM Northup is a fine technician. Capable and efficient and I recommend him 100%. He is personable and attentive to detail. He is a credit to your organization.

Very professional from the initial phone inquiry to the service provided by the technician in home. Staton provided same day service and a fair price. We are very happy with the outstanding level of service we received.

Scheduled an estimate, they came the next day! 5 weeks later, called to perform work, they called me the next morning, and we scheduled the next day! And the same guy who did the estimate. Very professional. Checked for leaks, drop cloth, all good.

Tim and Steven (Stevie) were very professional and respectful. They communicated well on the work done, and answered varied questions with recommendations. Thank you.

Their service was fast and very professional. Both the plumber and the camera inspector were very nice and stated the only reason they work for the company bc the owner really cares about the customer and they felt the same way. They diagnosed my issue and helped me with a coupon and a great price. I wish all the blessings to your whole company. We need more companies to care and not just make a dollar

Tim Chin and his assistant Steven were absolutely fantastic. Did a quick but thorough job in inspecting and fixing the heat in my home and were detailed in describing what they had serviced and anything I needed to know. Would definitely recommend!

Excellent, quick, quality service

They came on time and completed the work earlier than expected.

11/18/2025: Called Staton for a heat pump check-up and found out we had a faulty starter which could cause major problems down the road. Andrew my Staton technician clearly explained everything to me , but put no pressure on me to get it fixed immediately. I decided to get the job done at a great price. Andrew was awesome. He took care of my problem. He was a very professional, caring individual. I am very pleased with the results. I will not hesitate to call Staton again should I have another problem with my heat pump. What a wonderful company. I went down into the basement this morning (7/21/21 - Wednesday) and I found another leak in my overhead copper piping. I tried to fix it myself, but I made it much worse. I even had to turn the water off because of water escaping from the copper pipe. I called Stanton and was greeted by a very nice caring lady, and W. L. Staton was able to come out in the morning to fix my leak. Joe and Paul were very nice polite professionals I immediately took a liking to them . They ended up replacing all the copper hot water pipes in the basement ceiling for a very reasonable price. They quoted me the price before they began the work! (I had many other small leaks in these pipes.) They did a great job. NO MORE LEAKS!! I will recommend them to others, and they will be my go to plumbers from now on. Thank you W. L. Stanton!!

Luke from WL Staton Plumbing did an (Excellent Job) . He replaced our 2 outdoor hose bibs with New frost free outdoor hose bibs. Great Job Luke. .

Called first thing in the morning to state he would be here in 30 mins. Arrived on time and completed the work very fast. Super appreciative and very professional. Will definitely use Staton again. First experience with Staton and needless to say will use again

W. L. Staton was quick to respond to a domestic hot water outage on the same morning that I called for help. Vince Harris did a great job of performing routine maintenance on two Navien tankless hot water heaters, then making a hour-long trip to pick up a replacement part for one that failed on one of the units. His work was excellent, he was very courteous, and he went out of his way to pick up the part I needed to get my whole system up and running again. I will be calling W. L. Staton again for future maintenance and repairs on these units.

Jarrell was professional and friendly. He resolved our issue immediately with no complications. We highly recommend Jarrell and Staton plumbing!

Tim is an outstanding hvac tech and knowledgeable about his trade. He answered our questions simply and we appreciate him for that.

Joe Fanning was our Plumming tech. He did a very good job assessing the situation and the issue. Gave me a quote as to what he was going to do to correct the problem. He was very polite and courteous and respected our property. He did a great job in repairing the leaky pipe. Cleaned up the area and then explain to me what he did had me test it.

Very nice and professional.

Tim was excellent! He explained everything that he checked while doing Fall HVAC maintenance, including 27 detailed pictures inside and outside the unit. All of the measurements were shown and were in range. I’m very impressed with how thorough and knowledgeable he was. He was very personable and professional, as well. We highly recommend W L Staton and Tim.

Steve Stuart did great job

Professional and efficient. Diagnosed the problem and completed the job in quick order.

Had a great experience with my HVAC tech Tim. He was very knowledgeable and polite. Explained everything as he was doing it and made recommendations for making the unit run more efficiently.

I calledStaton because I had a toilet that was flushing on its own. Joe came and examined my toilet and let me know exactly what was going on with it. He replaced some parts after going over pricing with me. Now my toilet is working perfectly. His work was quick, professional and efficient. I would definitely recommend Staton Plumbing.

Our technician, Ja'Ron, was exceptional - professional, kind, knowledgeable, and helpful - just what our family needed after several hectic years of HVAC and flooding issues. We wish him well in all his endeavors!!

How was fantastic! He diagnosed the problem, fixed it, cleaned up everything and explained all that he did. He was very personable and professional. We highly recommend W L Staton and Joe.

The technician that came out to perform our membership maintenance for the season was Tim. He was very respectful, thorough, and professional. We have been using Staton for several years and always have a great experience. Tim inspected both of our units and provided information as he worked. Tim did an excellent job and we will continue to use Staton for our Plumbing and HVAC needs.

Extremely knowledgeable, professional, and personable. Outstanding.

Stephen was on time, down to Earth, professional and efficient. We will be hiring Staton again 100%

Jordan, west and Sam were amazing they got it done nicely and efficiently. They were friendly and respectful, I would like if they would come and do it again. I thought it was going to be a lot more money but it was only 4,000-5,000$

Crisis averted! Thanks to the kind, professional crew from Staton. My mom’s basement started filling up with water from an overflow valve. One call to Staton got a crew scheduled quickly. They were effective, communicative, and clean. Real pros

Tim Chin did an excellent job on my fall maintenance! He went above and beyond in explaining the work and provided photos, and did everything he could to make me feel like a valued customer. My only regret is waiting this long to switch to Staton! Well done to all involved in my onboarding as a new client. Thank you!

Tim Chin is with WL Staton, who recently installed the system. They have been excellent every step of the way. Highly recommended.

Joe Breig was very knowledgeable about what he was doing. He upgraded one thing on the water pressure. Thank you for being here on short notice for the upstairs bathroom sink

Vince was excellent, friendly, and patient with me while installing new bathroom sink. He completed job professionally.

Technician was knowledgeable and provided excellent customer service

Timely responses, phone and arrivals. Provides efficient and effective service. Communicates clearly, describing repairs needed and solutions even… I can understand. Am considering HVAC replacement for above service reasons. Update: company chosen, HVAC installed a week ago, and well done. Extreme care was given to protecting surfaces, walls, flooring, in relatively small condo. In addition, Rodney fixed a very old I’ll fitting bifold door removed for installment. Enjoying a much more energy efficient system. Today Staton,”no waitin” was needed again to replace my master bath toilet. Sent Chris Gatton, plumber extraordinaire. He offered to check other plumbing concerns, found one problematic, and included in estimates He chose the appropriate fixtures, first asking for my input and approval; his esthetic advice was spot on. Chris exemplified service excellence, with his ability to communicate that a job is only well done when the company’s goal of achieving customer satisfaction is achieved. It was.

Shawn with Staton provided 5 star service with a smile

Friendly, knowledgeable workman. Very helpful. Went out of his way to inform me about various issues and costs with my HVAC and water heater. Disconnected the gas line to our kitchen range and even vacuumed out any gas that may have remained in the line. Wonderful man!

Excellent job. Robert was careful to explain everything.

On time, clean and through, very informative, great guys!!

Jason was fast and efficient! Cool to work with too. The best!

They were excellent the entire time.

Stephen did an awesome job! I would call him for all my plumbing needs .

Steve Schulz was excellent! He made sure everything was working before he left.

Amazing service. The tech showed up in the expected window, I was communicated with during the entire process from booking through to follow-up on the work performed. I would use this company again.

Tech arrived on time. Made helpful suggestions.

Very pleased with service- rapid response to our call and Joe took time to explain issues and corrected plumbing in a timely manner

Aaron provided the best HVAC experience i have had, working quickly and being careful to identify the root cause of the issue. The parts took over a week to come in, but I won’t hold that against the technician.