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Staton Family Promise


Staton Family Promise

100% Satisfaction Guarantee

Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.

Lifetime Workmanship Guarantee

Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
  • Any copper line set we installed
  • Ductwork installed by us
  • System stands or plaforms
  • Venting
  • Condensate drain lines
  • Emergency drain pans
  • Low voltage wiring ran by us

Labor Warranty For New Installations

Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)

No Lemon Guarantee

Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.

Best Value Guarantee

With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.

Performance Guarantee

When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Grace Callahan
3 days ago
Chip and Craig did a great job installing my system, they are very professional and hard working!
Trimica Gartrell
3 days ago
Nathan was very nice, polite, and professional. He was extremely helpful in getting me situated and took the time to explain what was going on.
Joey Wallace
3 days ago
Very friendly, explained everything well
Chetna Desai
3 days ago
Josh was punctual, explained everything nicely, was knowledgeable and did a good job very efficiently. 👍
Steve Arnold
3 days ago
Josh went out of his way to evaluate and offer options to solve my number of plumbing issues. Thorough, detailed, polite and Very thorough and did not pressure to make any particular decision. Both sinks are now in running order. And the hose bibs are in great shape now! Job well done!
Sharon Naylor
4 days ago
I did not have a very positive experience for a couple of reasons, possibly a miscommunication and had another company install the sump pump. My original review was not a good one. Obviously this company cares a great deal about customers because I received a call from Chris, wanting further details on my issue and explaining the situation to me. I appreciate a company that follows up on reviews to see what they could do to make it right. I give this company a great rating for customer service
Thomas Ford
4 days ago
Joe was very informative and provided fantastic customer service. I will definitely use Staton again.
Bjorn Verduijn
4 days ago
Steve was professional and explained everything he was seeing.
Sharon Hidson
4 days ago
They were awesome very friendly professional and did a great job highly recommend them
Junile H Young
4 days ago
Sam was fantastic. Helped with the Plumbing gave us suggestions for future issues. We will definitely call him again.