Staton Family Promise

100% Satisfaction Guarantee

Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.

Lifetime Workmanship Guarantee

Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
  • Any copper line set we installed
  • Ductwork installed by us
  • System stands or plaforms
  • Venting
  • Condensate drain lines
  • Emergency drain pans
  • Low voltage wiring ran by us

Labor Warranty For New Installations

Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)

No Lemon Guarantee

Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.

Best Value Guarantee

With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.

Performance Guarantee

When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Michael R
2 days ago
Adam did a great job cleaning up our system on Sunday
LaToya Cross
2 days ago
My technician Joe was very personable and explained everything that he would need to do prior to completing anything. He also ensured that everything was completed to our expectations prior to leaving the job.
Callie Leonard
3 days ago
New to the area, we had a friend recommend Staton. We needed a hot water tank. Very satisfied with Sam, no pressure selling or hard core sales pitch. Had it up and running in one day! Communication was very easy!
Kathleen Leebel
3 days ago
Staton responded quickly to our flooded basement. They set us up with a remediation company that came out same day and returned the next day (when the water had been removed) to replace the sump pump. Patrick was our plumber and he was very professional. He performed the work in an expedient manner and inspected other areas of the house as well. We highly recommend Staton.
Angel Kerr
4 days ago
My service was great and the technician, Josh, was amazing. He was knowledgeable, personable, explained things well and was just made it a great experience.
Update 08/21/26
Can't say enough positive things about Staton. Everytime the technicians come out, they are professional and knowledgeable. Eyondre was very clear about any issues he saw and explained them to me in a way that made sense.
Ralph Hendrix
4 days ago
The duct cleaning appeared to be very thorough. They paid attention to detail and cleaned up thoroughly when finished.
denise walker
4 days ago
Super Service!!! 🙏🏽🙏🏽🙏🏽
Great Job!! 👍🏽 😊
Justin & Darrius did “GREAT”!!! 👍🏽 😊
Very Courteous, Knowledgeable, Patient & Professional!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Fred Muir
4 days ago
Stephen was outstanding! Efficient, knowledgeable, on time, and pleasant. If I could give him ten stars, I would!
Robin Cobb
5 days ago
Always friendly and do a great job. I’ve use WL Staton for a back up sump pump, clogged drain and installation of my gas stove.
Christine Reszka
5 days ago
Staton came through where other plumbing companies failed us! Tony and the excavation crew were friendly and patient in diagnosing the issues we had with our main line. Joe was super polite and professional - and highly proficient - they’re lucky to have this guy on their team! We’re very happy with our experience.