Staton Family Promise

100% Satisfaction Guarantee

Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.

Lifetime Workmanship Guarantee

Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
  • Any copper line set we installed
  • Ductwork installed by us
  • System stands or plaforms
  • Venting
  • Condensate drain lines
  • Emergency drain pans
  • Low voltage wiring ran by us

Labor Warranty For New Installations

Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)

No Lemon Guarantee

Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.

Best Value Guarantee

With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.

Performance Guarantee

When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Gerard Warfield
2 days ago
Matt was very knowledgeable, timely, efficient and courteous. He took the time to explain the details of the system.
Jazz Therapy
2 days ago
Sam obviously knows his job. He has great skill, he was efficient. He explained the process to me. Thanks for sending him. The first picture below With the 45° angle pipe is the before and the second picture with the straighter alignment is the after.
Richard Steffanus
2 days ago
One of the last few companies that still provide excellent service
Cynthia Sobolewski
2 days ago
Jason Bonner was professional and friendly, and did an outstanding job of capping off the gas to a gas fireplace. In the process, he noticed a potential hazard regarding my hotcwater tank and took care of that as well.
Kristen Strasemeier
2 days ago
Joe was professional and friendly, explained the issue with my clogged sink that was easy to follow. He was efficient and the job was done in a very timely manner.
Dan Gerrish
2 days ago
Rodney Porter was professional, helpful, explained the job and got my new HVAC system install and my heat running beautifully! Super helpful, friendly, and now I'm extra warm and cozy on these freezing days. Highly recommend Staton! Love them!
Angela Essner Yanagisawa
2 days ago
Cristian did a great job on the HVAC maintenance for my heating system and was very friendly as well.
Heather Blair
2 days ago
Ja’Ron was very friendly, professional and informative. He did a wonderful job and now my heat finally works. Thank you!
Brittany McNeal
2 days ago
Update: We just had Stiven in for our bi-annual maintenance on our 2 new HVAC systems and 2 older systems. One of our older systems was not running and we were unaware of it. He did such an amazing job documenting every piece of our system that needed repairs. I was so impressed with his level of detail and time that he took to explain what was going on and why it was not running and how we could fix it and help prevent future issues. Stiven did not rush to get the job done. I really appreciate that he took his time to do the job correctly. Robert was great! He was very friendly and easy to talk to. He explained what he was going to need to do to figure out why our sink had such low pressure. And took his time explaining what was wrong and how he could fix it.
jeff gemunder
2 days ago
Staton’s process for the installation of a mini-split system was first-rate from the initial consultation with their mini-split expert (Vinny) and Will Staton through installation. The installation was scheduled for 2 days after placing the order! A very special callout to Justin the lead tech for the installation. The installation was expertly completed with great attention to detail. Justin is very personable and extremely engaging. He strives for the customer to be happy. The installation resulted in a happy customer and a clean house.