Serving central Maryland & eastern shore
Staton Family Promise
100% Satisfaction Guarantee
Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.
Lifetime Workmanship Guarantee
Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
- Any copper line set we installed
- Ductwork installed by us
- System stands or plaforms
- Venting
- Condensate drain lines
- Emergency drain pans
- Low voltage wiring ran by us
Labor Warranty For New Installations
Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)
No Lemon Guarantee
Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.
Best Value Guarantee
With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.
Performance Guarantee
When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Anastasia Hopkinson
1 day ago
Staton plumbers responded immediately to a basement leak that was flooding finished rooms. They quickly identified the source and fixed a complex problem. The work area was left neater and cleaner that upon their arrival. The plumbers were very pleasant and offered helpful suggestions. I highly recommend Staton plumbers.
Jeff Higgins
1 day ago
Staton provided excellent service throughout the entire process of upgrading our HVAC system. From the initial diagnostic visit to getting an estimate on multiple recommended options, Steve and Vincent were excellent. They took the time to walk us through all of our options and answered all of our questions, and helped us feel confident in the decision we made. Less than 24 hours after deciding on a system, the new system was installed. Rodney showed up earlier than expected the next day for installation and went above and beyond. He didn't just install our system, but upgraded and rereouted some lines just to make things easier and cleaner. Everyone was incredibly professional and helpful, and our new system is fantastic. We're very grateful for this great system and the incredible service from Staton.
Greg Lonergan
2 days ago
Aaron Simon did a fantastic job diagnosing, explaining, then repairing a serious issue with my HVAC system. I highly recommend his services and the company.
Megan Edwards
2 days ago
Joe did a fabulous job- he was informative with each step of the process of replacing my water heater.
Christine Mantich
2 days ago
W.L. Staton is wonderful. They truly care about their customers and it is evident they know what they are doing. Always friendly. Recommend!!!
del Morales
5 days ago
Very happy with the Staton team: great communication, very professional. Justin did a great job of installing my new heat pump and water heater. It was clear that he took pride in his work and wanted to be sure that everything was done just right.
Antonio Gomez
5 days ago
The crew from Staton, Jason and his co-worker, arrived within an hour of my initial call. They diagnosed the problem right away and successfully cleared the clog. They were professional and cleaned up their work area. Overall this was a great experience and I would use Staton services in the future.
Michele McDaniel
6 days ago
A representative from Staton responded to my inquiry, was able to get me an early appointment on Christmas Eve. The technician, Matt McClure arrived, was pleasant, professional, and provided details on what needed to be done.
Chuck Riley
1 week ago
Mike and Logan did an outstanding job.
Karlotta Richards
1 week ago
Josh was very professional and very knowledgeable. He took time to explain the problem and discussed a feasible solution. He definitely provided A++ customer service. I absolutely recommend him!