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Staton Family Promise


Staton Family Promise

100% Satisfaction Guarantee

Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.

Lifetime Workmanship Guarantee

Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
  • Any copper line set we installed
  • Ductwork installed by us
  • System stands or plaforms
  • Venting
  • Condensate drain lines
  • Emergency drain pans
  • Low voltage wiring ran by us

Labor Warranty For New Installations

Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)

No Lemon Guarantee

Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.

Best Value Guarantee

With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.

Performance Guarantee

When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Cordelia Smith
3 days ago
Robert Moyer and his partner did an excellent job. I’m very pleased with Staton.
Jordan Mayo
3 days ago
Wonderful technician. Very informative and polite
D Brookes
3 days ago
An exceptional young woman came and resolved an issue that two other HVAC repair services could not fix. I am thrilled
Elizabeth Marksberry
3 days ago
Matt was great! On time, excellent, polite, friendly. He did a fantastic job!
Ethan Cubit
3 days ago
Absolutely outstanding. Great service. Steve was very knowledgeable and helpful! Would highly recommend this company.
Robert Kelly
4 days ago
Stivon did a great job. He was thorough, professional, knowledgeable and personable.
Jennifer McGee
4 days ago
Joe was prompt, friendly and knowledgeable. While installing the water heater, he noticed my sump pump was malfunctioning, and he was able to replace it at the same time. He also did a complete plumbing inspection and scheduled my HVAC inspection. Great service!
Mark
4 days ago
Cristian was professional and polite. Would recommend.
William Peffley
4 days ago
Minisplit installation. Rey and crew (Jorge, Ty, Kevin) and eventual additional help from Taylor ... AMAZING. These guys are prompt, respectful, optimistic, and detail oriented. I am very impressed with them. Lisa in the office is amazing - very personable, great communication, very nice and accomodating. This crew ran into some trouble during the job that had more to do with the sales and logistics side. But they handled it, even coming back on the weekend to finish up. I would have any of the guys listed above come into my home to do any work with absolute trust.
E B
4 days ago
Eyondre was excellent.