Staton Family Promise

Marquis Harley did a great job. Was respectful of the property and clearly explained everything. Will definitely use Staton again!

Sam Northup is the consummate professional. His displayed skill and workmanship gave me a new appreciation for the plumbing craft. He brought a creative solution to the problem of relocating the plumbing for a 1/2 bathroom vanity renovation. I knew from the moment he placed his shoe protectors on and engaged with his friendly, informative style that he was one of the best in the trade. He was clear, patient, listened to what I needed, and then proceeded to intelligently explain options. His approach was welcome and extremely rare in my experience with plumbers. It’s why I’ll call Staton or recommend them from now on. My very particular wife was very impressed and comfortable with Sam working in her house— that is the highest compliment I can give!

My neighbor had a gas leak that caused me and my other attached neighbors serious problems. Once the gas leak was found and BGE turned the gas off, the emergency was over. Until I had my gas turned back on and my water heater said not today. I have a company I usually call, but decided to get another quote from Staton since they could come out the next morning.
Matt came out and did a thorough examination, walked me through all of my options. Everything he said made sense but the deciding factor was that they could start the very next day.
Staton kept me updated the whole process. Matt came the next morning with help and replaced/upgraded my water heater, replaced my 20yr old water basin, and re-piped some areas to make it more efficient. All this in about 6 hours. Matt was awesome and was great with my dogs.
Now was this work cheap, absolutely not. But considering I bought my last water heater in 2015, inflation was coming for me. Besides all the work they did, I also bought their membership so something like this wouldn't catch me unprepared. So I have hot water again and no gas explosions. 10/10

Matt McClure has always done a great job. He is personable and knowledgeable. I always request Matt because I know he will do the job correctly. He is currently working at our rental property in Annapolis.

Andrew was professional and introduced himself immediately. After a short discussion Andrew was able to identify the issue and make the correction quickly. It was an overall pleasant experience and I will recommend Staton Heating cooling Plumbing to anyone needing these services.

This was an air conditioning issue.
I called today and William, the air conditioning expert, was at our door immediately. He figured out the issue and informed us of our options. He was thorough and professional. We are so happy to have met him and happy we are with this company.

Excellent workmanship with knowledge of the task at hand and friendly explanations to all my questions. Hope to see them again.

8/13/2026:

Called Staton, once again, because the pipe connected to the
washer was overflowing with water during the final rinse and spin cycle. Before Vince, who was sent from Stanton' arrived at our home, I was presented with both a picture of Vince, and a little info on him. Felt like a knew him before he even arrived at our home. He did an outstanding job using one of Stanton,s coupons to clean out our pipe for $99.00. I was shocked at the reasonableness of this price. Vince was a wonderful man, and Stanton is a wonderful company. They are trustworthy, and they truly cared about us. Thank you, Stanton, for everything!!!

11/18/2025:

Called Staton for a heat pump check-up and found out we had a
faulty starter which could cause major problems down the road. Andrew my Staton technician clearly explained everything to me , but put no pressure on me to get it fixed immediately. I decided to get the job done at a great price. Andrew was awesome. He took care of my problem. He was a very professional, caring individual. I am very pleased with the results. I will not hesitate to call Staton again should I have another problem with my heat pump.

What a wonderful company. I went down into the basement this
morning (7/21/21 - Wednesday) and I found another leak in my
overhead copper piping. I tried to fix it myself, but I made it much
worse. I even had to turn the water off because of water escaping
from the copper pipe. I called Stanton and was greeted by a very
nice caring lady, and W. L. Staton was able to come out in the morning
to fix my leak. Joe and Paul were very nice polite professionals I
immediately took a liking to them . They ended up replacing all the
copper hot water pipes in the basement ceiling for a very
reasonable price. They quoted me the price before they began
the work! (I had many other small leaks in these pipes.) They
did a great job. NO MORE LEAKS!! I will recommend
them to others, and they will be my go to plumbers from
now on. Thank you W. L. Stanton!!

Very professional..you should be Sam on your team.. great personality!

Stiven explained what he found during the HVAC inspection very clearly.