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Staton Family Promise


Staton Family Promise

100% Satisfaction Guarantee

Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.

Lifetime Workmanship Guarantee

Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
  • Any copper line set we installed
  • Ductwork installed by us
  • System stands or plaforms
  • Venting
  • Condensate drain lines
  • Emergency drain pans
  • Low voltage wiring ran by us

Labor Warranty For New Installations

Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)

No Lemon Guarantee

Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.

Best Value Guarantee

With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.

Performance Guarantee

When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

John Lewis
2 days ago
Professional and efficient services!! Clearly communicated the estimate and reviewed all the work completed. Great experience all around!
Stephanie Henson
2 days ago
Once again, Staton Plumbing and heating you have sent another caring technician. Plumber Josh Starlings came out to check two major issues. One issue required immediate attention and the other I decided to wait until I had my thorough inspection with Staton. Afterwards, I explained to Josh that I had some concerns about the pipes that were running throughout the home. Josh immediately agreed to check the crawl space to give the pipes a check. While checking it was discovered that there was water running that could not be explained without further investigation. I really appreciate that Josh took his time to listen and check to see where the water was coming from. Josh treated the situation with care. He explained everything that was taking place as well as provided me with photos of the issue. Josh was able to take care of the problem to my satisfaction. A+ to you Josh Starlings for being an A-1 Technician!
Gwyn Walcoff
2 days ago
Had a wonderful experience with Josh b he replaced me flapper for free due to underlying conditions very sweet boy thank you
Heidy Baez
2 days ago
Robert and his assistant were very friendly and professional. He explained the work masterfully, and reviewed it with me to ensure I was pleased with the finished product. He took the time to explain company benefits and products, as well as how to operate the newly installed features of my system. I will definitely work with them again.
Bradley Trate
2 days ago
Robert was great and his friend
Kyle Gironda
2 days ago
Cristian - very solid and very knowledgeable. Also very helpful with advice
Cordelia Smith
3 days ago
Robert Moyer and his partner did an excellent job. I’m very pleased with Staton.
Jordan Mayo
3 days ago
Wonderful technician. Very informative and polite
D Brookes
3 days ago
An exceptional young woman came and resolved an issue that two other HVAC repair services could not fix. I am thrilled
Elizabeth Marksberry
3 days ago
Matt was great! On time, excellent, polite, friendly. He did a fantastic job!