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Staton Family Promise


Staton Family Promise

100% Satisfaction Guarantee

Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.

Lifetime Workmanship Guarantee

Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
  • Any copper line set we installed
  • Ductwork installed by us
  • System stands or plaforms
  • Venting
  • Condensate drain lines
  • Emergency drain pans
  • Low voltage wiring ran by us

Labor Warranty For New Installations

Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)

No Lemon Guarantee

Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.

Best Value Guarantee

With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.

Performance Guarantee

When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Oliver D.
2 days ago
Great work fast and professional.
Andrew Grannell
2 days ago
Polite, courteous, friendly and fixed our a/c problem.
Tom Erdely
2 days ago
This whole experience was top notch. From calling to make the appointment, to the follow-up confirmations, then the amazing pre-visit communication with the technician's name, picture and info, it was an amazing experience. Then, Joe Breig showed up and was as professional and nice as possible. He talked me through everything, made all options and costs clear and did a thorough job of making sure everything was good to go before he left. Great communication, customer service and actual plumbing work! I just happened to come across Staton via a Google search. Believe the reviews! This was white glove service and I will definitely be a repeat customer!
tanique plaxen
2 days ago
On time. Very knowledgeable and professional.
Ann Doherty
3 days ago
Joshua was very friendly and knowledgeable. His workmanship was very professional and he was very clean!! Thank you
John Doherty
3 days ago
Just a total professional with manors to make my wife feel good. Thanks Jusha
Lori Fields
3 days ago
Staton Heating Cooling and Plumbing did an exceptional job servicing my plumbing needs. From scheduling the appointment to having their service representative, Joe, arrive promptly, the entire experience was professional and personable. Joe explained every step of the process and estimated the duration of the work. As someone who values excellent customer service, I found this service outstanding. I won’t hesitate to contact them for any future HVAC or plumbing issues.
Cynthia Bergmann
3 days ago
Can’t say enough good things about Josh. We had an emergency where our water well quit working. Josh came within the hour and was very efficient and very personable. He really helped us out. Highly recommend this company and particularly Josh
Jason Verney
3 days ago
Routine service call. Stiven did a fantastic job and was thorough in his inspection. Staton was flexible with my schedule and made this appointment happen on a weekend, much appreciated.
Joey Wallace
3 days ago
Very friendly, explained everything well