Serving central Maryland & eastern shore
Staton Family Promise
100% Satisfaction Guarantee
Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.
Lifetime Workmanship Guarantee
Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
- Any copper line set we installed
- Ductwork installed by us
- System stands or plaforms
- Venting
- Condensate drain lines
- Emergency drain pans
- Low voltage wiring ran by us
Labor Warranty For New Installations
Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)
No Lemon Guarantee
Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.
Best Value Guarantee
With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.
Performance Guarantee
When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Jennifer Matthews
3 days ago
Joe was knowledgeable polite and very helpful
Tracy H
4 days ago
Mike really came through for us! He was professional, efficient, and very knowledgeable. Our water heater was replaced quickly and the quality of work was outstanding. Excellent service and expertise—thank you, Staton!
Tonja Rucker
5 days ago
Robert and his apprentice was outstanding. They are highly skilled and they finished the project (pipe repair) in a timely manner. They were polite, they kept me informed and cleaned up.
Heidi May
5 days ago
Amazing technician! Went above and beyond to ensure we were taken care of.
J Marty
5 days ago
The technician did a good job explaining the initial assessment and the process of replacing our water heater. He was prompt and got the job done ahead of the estimated time and answered all of my questions after the installation.
Marc Browne
6 days ago
Grace was friendly, efficient and very knowledgeable. Fixed both issues we had and went above and beyond to help with a third issue. She explained everything she fixed in layman’s terms and gave suggestions for the future. HIGHLY recommend.
Rik Kirchner
6 days ago
Excellent service!! From first call to invoice payment smooth and professional. HVAC tech (Jeff) was very knowledgeable and highly experienced (and terrific to speak with). I was impressed that along with my invoice I received pictures of the work that was accomplished. I'll always call Staton for my plumbing/HVAC needs.
Edward Brady
6 days ago
great crew, responsive, professional and thorough
Russell Wesdyk
6 days ago
Thanks for coming out for the emergency repair.
Lynette Ray
6 days ago
Great service! Luke and other technicians were friendly, efficient and fixed our plumbing problem in a timely manner.