Staton Family Promise

100% Satisfaction Guarantee

Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.

Lifetime Workmanship Guarantee

Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
  • Any copper line set we installed
  • Ductwork installed by us
  • System stands or plaforms
  • Venting
  • Condensate drain lines
  • Emergency drain pans
  • Low voltage wiring ran by us

Labor Warranty For New Installations

Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)

No Lemon Guarantee

Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.

Best Value Guarantee

With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.

Performance Guarantee

When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Tina Peck
22 hours ago
Steve was very professional and got our issue corrected efficiently!
Tara Lipscomb
23 hours ago
Tim was a great technician! He explained everything to me in a way I could understand, which I really appreciate. He wore shoe covers, which shows additional consideration. To top it off, he was friendly and professional. I highly recommend Staton.
LaLa LinSolo
1 day ago
10/10 service—will do business with them again. Aaron showed up and showed out with exceptional customer service. I woke up to no A/C and Staton was able to assist same day. From my call to them in the morning through the service provided by Aaron, Staton provided amazing customer service and pricing was extremely fair. Thanks again Aaron and Staton!
Marie H
2 days ago
Grace from Staton was wonderful! Professional, thorough and explained everything. Highly recommend her!
Troy Bradbury
2 days ago
Great service- they came out next day and solve the problem easily. The tech was personable and made sure everything was working before he left.
Helen Baxt
2 days ago
Once again, Staton delivered and saves the day. I cannot say enough, good things…. One good experience after another. Every technician who has provided service to me has been reliable, quick but efficient and never tries to sell me on something I don’t really need. Aaron Simon, the technician who “saved the day” today, certainly was in keeping with the Staton excellence!!!
Sherrie Wise
3 days ago
Alex was very thorough and professional. Explained everything and answered all my questions.
Kerry R
3 days ago
We had an AMAZING experience with Robert and Alan. They were extremely professional, knowledgeable, and kind. We will be using Staton in the future and always requesting Robert! We’re not from here & Robert is probably one of the kindest people we’ve met in Maryland!
David Eckley
4 days ago
Very thorough assessment, presentation of options and execution of the repair. Robert Moyer and Staton plumbing provided excellent service once again. My go-to plumber!!!
Adam Hibshman
4 days ago
Tim was great!