Staton Family Promise

100% Satisfaction Guarantee

Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.

Lifetime Workmanship Guarantee

Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
  • Any copper line set we installed
  • Ductwork installed by us
  • System stands or plaforms
  • Venting
  • Condensate drain lines
  • Emergency drain pans
  • Low voltage wiring ran by us

Labor Warranty For New Installations

Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)

No Lemon Guarantee

Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.

Best Value Guarantee

With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.

Performance Guarantee

When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Laura Stammer
3 days ago
I needed a hot water heater replacement. Matt K installed within a week of the initial quote. Very professional work was completed in a short amount of time. Highly recommend! Thank you Matt.
shaun stemmler
3 days ago
Joe was great- explained everything clearly, friendly, and efficient!
Donald
3 days ago
Stephen did a great job assessing the issue and making the repair.
Elizabeth Ebersole
3 days ago
Staton is top-notch. All of their staff are personable, professional, hardworking and knowledgeable. They go to great lengths to make sure that their customers are completely satisfied. They have done multiple tricky projects for me in my historic home in downtown Annapolis and conceived some extremely innovative solutions to unique and challenging issues. They are intimately familiar with the Annapolis permitting process. One particularly difficult project that involved moving a 120-year-old radiator and trying to retrofit a washer and dryer into my historic home was flawlessly executed for me. I definitely recommend Staton and think very highly of the manager Ryan who has over seen the projects for my home.
Stephen Miller
3 days ago
Cristian was professional and preformed a check up my the system for HVAC system. Provided pictures and an easily understood explanation of the current condition. Provided a list of options for the services as well from Would recommend their service for a check up.
Ashley Anderson
3 days ago
Cristian was very helpful. He checked the HVAC system and gave us informational options for repair vs replacment.
Thomas Silvers
4 days ago
Noah was very good, made suggestions for alternative options, professional all the way
Tall_Intell1 Whit
4 days ago
The Staton people were, knowledgeable, friendly, and courteous. They quickly performed the install, explained how to use the equipment and cleaned up behind themselves.
Kathryn Keough
4 days ago
Andrew was very knowledgeable and found a leak very quickly. Fixed it and on his way in pretty short order:)
D Ll
4 days ago
What else can I say other than..things never quit working at opportune times. So our water heater has been going down hill for a while. To be fair, it lasted almost 22 years! WL Staton was the only place to call me back in a prompt manner. They are the only one who came out to look and speak to me face to face. And Sam, the tech that showed up, was nothing short of amazing. He walked me through the process, made sure I was comfortable and had answered all of my questions. Were they the least expensive, no. But in my opinion it was worth it. It was not a contractor grade heater and Sam was a pro during every step of the way! Would definitely use them again and request Sam!