Staton Family Promise

Patrick did a great job start to finish. He arrived when the dispatcher said he would, explained options for installing a new shutoff valve, and kept a clean workspace.

Taylor and Jake were great! They replaced an extremely old unit with a new one and they were very efficient! Super nice and kept everything clean! We would highly recommend Staton and we are very pleased with their work!

Steve did a great job. Very timely professional and a no pressure sales approach and has recommendations for the situations that he would personally do if we were in the customers shoes. Would recommend him every time

We had a great experience with Staton Heating, Cooling & Plumbing. They responded quickly and resolved our issue within a few hours. The technician, Malaya, was efficient, professional, and communicative, leading to a quick resolution. She replaced our thermostat and clearly explained the issue.

Reasonably priced, and the service was beyond expectations. I called on Wednesday afternoon, met with Vincent in sales the next day, and I had a new AC and furnace installed on Friday. I’ve heard horror stories of HVAC companies in the past, but the guys at Staton completely changed my outlook. I will never go to another HVAC company as long as I have Staton as an option.

Joe B and Allen were so very professional and worked as a team. The installation is a work of art. I have already told others to use Staton for all their plumbing needs. Very happy. Jim S.

A representative from Staton responded to my inquiry, was able to get me an early appointment on Christmas Eve. The technician, Matt McClure arrived, was pleasant, professional, and provided details on what needed to be done.

New comments for Matt

Ja'Ron was incredibly helpful and personable; great speedy service and I strongly recommend him as a technician.

What started out as a customer who felt he was being taken advantage of, turned out to be a customer who gained a tremendous amount of respect and gratitude for Staton Plumbing. They definitely stand behind their service and their technicians.

I called Staton about a toilet leak that caused damage to my basement ceiling. The first technician came and unfortunately misdiagnosed the problem. After he left, the leak continued and got worse. He came back the next day and told me it was another problem and would cost more money. Being upset that I already paid for a repair that did not fix the toilet, I asked the technician to leave.

I made a call and told my story to the supervisor at Staton and without question, he expressed that he understood my situation. I expected that I would pay the difference on a second repair, but because he understood what I had been dealing with and the stress it created, he offered to install a new upgraded toilet for no additional charge.

I am grateful that Staton did the right thing and want to thank them for their integrity and professionalism.

Sincerely,

Jeffrey Kramer
Bowie, Maryland

Stephen Stuart and Logan did a fantastic job! Stephen came out yesterday and assessed the issues with my toilets and hot water heater and gave me a reasonable quote. He and Logan came back today, arrived promptly, and efficiently and professionally installed the new equipment. Stephen explained everything before the work started and then walked through all the projects after they were installed. Very knowledgeable and good at explaining things to a non-plumber. This is my second experience with Staton and I will definitely call them again!