Staton Family Promise

100% Satisfaction Guarantee

Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.

Lifetime Workmanship Guarantee

Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
  • Any copper line set we installed
  • Ductwork installed by us
  • System stands or plaforms
  • Venting
  • Condensate drain lines
  • Emergency drain pans
  • Low voltage wiring ran by us

Labor Warranty For New Installations

Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)

No Lemon Guarantee

Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.

Best Value Guarantee

With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.

Performance Guarantee

When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Claire Serio
2 days ago
Staton continues to provide outstanding customer service. Office staff courteous and prompt. My tech this time was Joshua B.He was professional and polite, and went out of his way to complete the services to my satisfaction. Answered all my questions. Would absolutely recommend to anyone in need of plumbing or HVAC services.
Ann Kennedy
2 days ago
Sam was great.
Danny Tress
2 days ago
In December, Justin Edwards installed my new HVAC unit, and I couldn’t be happier with both the system and the service. He was efficient, friendly, and took the time to walk me through everything with clear, helpful instructions. It’s now April, and he came back to inspect the cooling system for the warmer months. Everything is still running perfectly, and he offered more great advice on how to keep it that way. Highly recommend Staton and Justin Edwards to anyone looking for reliable heating and cooling service or installation.
Nakeisha Williams
2 days ago
The team was absolutely amazing ! Rodney, William, and Derick provided me with all of the support I needed and went above and beyond to give me service. They installed an entire new unit and walked me through things step by step ! This teams service is unparalleled !
Mark Chapin
2 days ago
Courteous and engaging. Hard to rate service... It was just checking install on new equipment. Chip explained what he was doing and helped me understand what to look for to evaluate normal functioning of our split unit vs performance issues. Will definitely use them again!
Patricia Menke
2 days ago
Joe was great Great communication
David Doyle
3 days ago
I called W.L. Staton Plumbing with a leaky washer hookup issue and they gave me a four hour window (same day). The tech, TJ, showed up an hour after I had called and assessed the issue. He outlined the work (and price) that needed to be done. All work was completed and once finished the area was spotless and fully cleaned. TJ was very professional and accommodating with the few questions that I asked. Excellent! Ok
Ann Marie Miller
3 days ago
Super knowledgeable and felt safe with Justin and his crew in my home. Took time to help explain things and answer my questions.
Duane Mott
3 days ago
Cristian came over this morning to do an annual Spring HVAC tuneup and inspection. He perform diagnostic on the whole system and explained everything what he did. Very thorough. I like that.
Julie Secoura
3 days ago
Josh Sneed was excellent. Prompt, friendly, confident and knowledgeable. He found that the a/c was not working properly because a prior technician accident disconnected a wire to the compressor. So there was no charge at all.