Serving central Maryland & eastern shore
Staton Family Promise
100% Satisfaction Guarantee
Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.
Lifetime Workmanship Guarantee
Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
- Any copper line set we installed
- Ductwork installed by us
- System stands or plaforms
- Venting
- Condensate drain lines
- Emergency drain pans
- Low voltage wiring ran by us
Labor Warranty For New Installations
Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)
No Lemon Guarantee
Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.
Best Value Guarantee
With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.
Performance Guarantee
When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Karlotta Richards
2 days ago
Josh was very professional and very knowledgeable. He took time to explain the problem and discussed a feasible solution. He definitely provided A++ customer service. I absolutely recommend him!
Gloryann Morales
3 days ago
The technicians are very friendly and patient with the customer.
Bray Perry
3 days ago
Best company I have used to date.
Allen Laine
3 days ago
Our technician, Josh was very courteous, professional and knowledgeable. He helped us understand the issue with our system to take appropriate next steps. Pricing was also reasonable.
Tomcat Cockpit POV
4 days ago
Excellent, fast, and helpful. Was responsive to all my questions and explained options for service plans. Performed work efficiently and cleaned up throughly afterwards.
Gene Major
4 days ago
Wes came out quickly and fixed our issue. Great service
Ivan Erickson
5 days ago
Sam, the technician delivered as promised! He repaired a large water heater just prior to 20 guests arriving at the house. He was courteous, professional, and honest
Dan Hill
5 days ago
Very professional and quick to respond! Our furnace went out at the beginning of winter. Staton and Justin responded quickly and got us a new furnace and outside unit installed quickly.
Justin was very knowledgeable and proficient!
Rik Kirchner
5 days ago
Excellent service!! From first call to invoice payment smooth and professional. HVAC techs (Tony & Jorge) were very knowledgeable and did very clean work. I'll always call Staton for my plumbing/HVAC needs.
Debbie Martin
6 days ago
Required one new toilet and a check up on two other toilets before the holidays. Vince came and provided options and accomplished the tasks quickly and masterfully. Appreciate the whole team.