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Staton Family Promise


Staton Family Promise

100% Satisfaction Guarantee

Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.

Lifetime Workmanship Guarantee

Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
  • Any copper line set we installed
  • Ductwork installed by us
  • System stands or plaforms
  • Venting
  • Condensate drain lines
  • Emergency drain pans
  • Low voltage wiring ran by us

Labor Warranty For New Installations

Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)

No Lemon Guarantee

Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.

Best Value Guarantee

With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.

Performance Guarantee

When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

James Zafiropulos
22 hours ago
Polite, courteous.knowledgeable. Would highly recommend this technician and the company. Thanks again!!!
Mary Novak
1 day ago
James was so great! Arrived quickly after my phone call….he treated our home like we were family. Educated me on all of the work being done and even took the time to show every detail.

Wow!!!! What a great technician! You are very fortunate to have him working for you!! Gives your company a good reputation for excellence!

Thank you for the initial phone call all as well with Amanda. So very accommodating and kind. You have the very best people representing your team!

Great job everyone! 🤗
Mary Novak
Special Lady
1 day ago
Stiven was conscientious in wearing plastic shoe covering when inside my home. He was professional, thorough, tidy and communicated well. A pleasure. Not my first job with Staton.
Mary Hayes
2 days ago
Technician was excellent.!!!
Debra Ernest
3 days ago
Nathan took care of the needed repairs and additional extended plumbing pipe to a new outdoor spigot at the back of my house.
Eddie Leavitt
3 days ago
Tim arrived on time and completed a detailed inspection of both system. He took pictures of all findings and explained them clearly. All maintenance, repairs and upgrades were promptly addressed and Tim made sure we received all available discounts. Highly recommend.
D Brookes
3 days ago
This is the second time she's been here and she's thorough, polite, professional and knows her job well
David D.
3 days ago
Best plumbing experience I've ever had. The technician, Joe Breig, was extremely professional/helpful and made quick work of resolving the issue. I will absolutely be going back to Staton for future plumbing needs.
rjm
4 days ago
Great job - very professional!
kdm5010
5 days ago
Staton Plumbing was prompt, easy to work with, honest, and all around a great experience. Sam was an awesome technician and took time to explain the problem and the fix. He was fast, efficient, and left the bathroom cleaner than it was before he got there.