Serving central Maryland & eastern shore
Staton Family Promise
100% Satisfaction Guarantee
Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.
Lifetime Workmanship Guarantee
Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
- Any copper line set we installed
- Ductwork installed by us
- System stands or plaforms
- Venting
- Condensate drain lines
- Emergency drain pans
- Low voltage wiring ran by us
Labor Warranty For New Installations
Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)
No Lemon Guarantee
Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.
Best Value Guarantee
With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.
Performance Guarantee
When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Jim Paulsen
2 days ago
Sam Northup was great! He totally solved my problem and is a credit to your company. He identified the problem immediately and fixed it straight away. Would request him no question should I need help again.
Javaris Cooper
2 days ago
Excellent and quick work on my toilet repair
MeMe B
2 days ago
They were right on time, worked diligently and completed the new HVAC system in a professional manner. They explained all the new features and were very thorough. Great job!
Jessica Johnson
2 days ago
Very pleased with my entire Staton experience. Their technicians are knowledgeable, straightforward, honest and professional. They are there to walk you through all the options and discuss each one, making sure you understand your choices. Having to get a new AC unit and sump pumps were an unexpected situation but they made the process easy, they were transparent with options and it was installed with ease and they showed me everything and explained what they did. Very glad I chose Staton and I appreciate their team and techs! Well done to everyone!
Terry Cooper
2 days ago
Jason did a really good job when he came to fix the issue with the water in the shower. He instantly knew what the problem was and how to fix it. He also showed me exactly what he did which I really appreciated.
Dale Mossburg
2 days ago
We had staton out today they were one of the most professional and courteous HVAC companies I ever had the pleasure of working with they did an outstanding job. Steve and Stevie were the tech. That came out both We’re outstanding I would highly recommend them to friends and family and definitely will call them in the future. If I have any problems plus I signed up for them to come out and keep my HVAC Clean and running smooth
Defending the Veil
2 days ago
I called another service company who booked me. Then late in the day they called me back and said "sorry all of our service reps are in training tomorrow and cannot come." I hung up on them and called Staton who came out immediately and now I have heat. Thank you Stanton.
Tony Warner
2 days ago
Service of our water softener system/pump.
Job was done quickly and the technician went out of his way (after hours) to pick up a special part.
Grace Cavalieri
3 days ago
SAM Northup is a fine technician. Capable and efficient and I recommend him 100%. He is personable and attentive to detail. He is a credit to your organization.
Maryalice Todd
5 days ago
Sam Northup was the technician that I worked with who solved a problem with my showerhead and water pressure. He was knowledgeable, professional, and listened well to my concerns. He took his time to make things right. I also had concerns about other plumbing issues in my house that were addressed in the same positive way. I highly recommend Staton and I sure hope I will see Sam for my plumbing needs in the future. I would also like to commend the staff and the ease of scheduling I was able to get in the same day.