Staton Family Promise

Andrew was awesome. Explained everything in detail to me and performed the repair of my HVAC system same day!! Appointment was made early morning on line and I had heat by that same afternoon.

Just had a visit from their employee Jason, dude was efficient and very friendly, got straight to work and diagnosed the problem in minutes. Offered very fair rates for the service estimates. Highly recommend over the competition 🔥

We have used W.L. Staton since we bought our home. They are always responsive, know their stuff, keep us apprised of what work needs to be done and why, are transparent about pricing, and explain what's happening as they proceed. The techs who come to our home are always friendly and polite, and Joe was no exception. Very satisfied with the service. 3/14/26: This past week we had Staton replace two aging air-conditioning units in our home with new Bosch heat pumps. Our home was built in 1963, and we know from many previous projects that it sometimes has odd quirks and unpleasant surprises in store for the unwary renovator/installer; so we were nervous about this project, particularly since one of the units to be replaced was tucked away in a very tight area under the roof, accessible only through a small panel located high on a wall in a back closet. But the installation went like a dream. Chip and his team were true professionals--they arrived on time, they were friendly and courteous, they explained everything they would be doing on the walk-through, they protected our floors and carpets (and made sure everything was clean before they left), and they completed the work ahead of the expected schedule. Before leaving, they tested the new system and gave us a little tutorial on how to use the new thermostats. And they also told us that if we had any questions or problems , Chip would be happy to come back out and take care of them for us. We are now enjoying the benefits of the new installation and are totally satisfied with the product and the work done to install it. (And I should mention that we had bids from several companies on this project, and Staton's was not only very competitive initially, but also they worked with use to make the final price one we were comfortable with.) So, to sum up: Staton remains our go-to provider of plumbing and HVAC services.

Excellent service!! From first call to invoice payment smooth and professional. HVAC tech Andrew was very knowledgeable and did very clean work. I'll always call Staton for my plumbing/HVAC needs.

Joe our tech was great. He is knowledgeable, honest & helpful. Everyone I spoke was fantastic. I would highly recommend

Highly recommend Staton and Josh! Was able to get a next day appointment for HVAC repair. Josh came out within the scheduled timeframe, called me close to arrival, was very thorough and quickly identified the problem. He then patiently explained everything to me step by step. Repairs were completed quickly, professionally, with respect to my home and property, and did not cost me an outrageous amount. Overall, an excellent experience!

Annual inspection

I used Staton for a full plumbing repipe including all the way to the street. They were professional and provided a great service. They stand by their work and respond quickly. I will not use another company.

Josh was very professional, knowledgeable and answered every question I had. Thanks

Joe did a great job. Thanks