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Staton Family Promise


Staton Family Promise

100% Satisfaction Guarantee

Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.

Lifetime Workmanship Guarantee

Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
  • Any copper line set we installed
  • Ductwork installed by us
  • System stands or plaforms
  • Venting
  • Condensate drain lines
  • Emergency drain pans
  • Low voltage wiring ran by us

Labor Warranty For New Installations

Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)

No Lemon Guarantee

Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.

Best Value Guarantee

With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.

Performance Guarantee

When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

D Brookes
1 day ago
This is the second time she's been here and she's thorough, polite, professional and knows her job well
David D.
2 days ago
Best plumbing experience I've ever had. The technician, Joe Breig, was extremely professional/helpful and made quick work of resolving the issue. I will absolutely be going back to Staton for future plumbing needs.
rjm
2 days ago
Great job - very professional!
kdm5010
3 days ago
Staton Plumbing was prompt, easy to work with, honest, and all around a great experience. Sam was an awesome technician and took time to explain the problem and the fix. He was fast, efficient, and left the bathroom cleaner than it was before he got there.
Sonya Beall
3 days ago
Stiven did an excellent job on my annual HVAC system maintenance. He was thorough and kept me informed. Professional from start to finish.
Ruth Mensch
4 days ago
Stiven is a very good communicator and a true professional.
John O'Neil
4 days ago
Same day service. Technicians arrived within a half hour of our call. Service was completed in a professional, timely manner and fixed. Techs were friendly, courteous and knowledgeable. Thank you!
Laura Bacchus
4 days ago
Marquis and Staton were incredible. Their communication was top notch! I received a text and a picture ID from them when my technician was on the way and frequent updates as to his arrival time.
Further, he called me to provide feedback as soon as he was done. The company sent me a link to review and pay the invoice easily from my phone. This was an extremely pleasant and easy process and I will use Staton for any other HVAC or plumbing issues I have. I have been a property manager and realtor for many years and have worked with so many companies in that time. Staton is one of the very best!
connie white
4 days ago
West justice did an amazing job, was very passionate and professional with a lot of feedback, knowledge and support.
Paul Dhyse
5 days ago
An incredible experience discussing and selecting various options. When it came to the installation of the new furnace I was amazed at how conscientious Justin was in making sure it was done right. I had several questions as he was working and he always took the the time to stop and answer them…..with a smile and and very polite. The whole team was very dedicated to their part in getting the job done on time.
When the units were installed, Justin explained the operation of each unit. They also have a great service plan you should look into ad consider.
I highly recommend Staton.