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Staton Family Promise


Staton Family Promise

100% Satisfaction Guarantee

Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.

Lifetime Workmanship Guarantee

Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
  • Any copper line set we installed
  • Ductwork installed by us
  • System stands or plaforms
  • Venting
  • Condensate drain lines
  • Emergency drain pans
  • Low voltage wiring ran by us

Labor Warranty For New Installations

Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)

No Lemon Guarantee

Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.

Best Value Guarantee

With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.

Performance Guarantee

When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Susan Ansley
2 days ago
Technician very professional and polite. Went through all the information and options that I had. Quick. Would recommend this company. Also Sam from plumbing department came out earlier and he did a great job as well
Cameron Bozel
2 days ago
Responded on a Sunday and came out less than 24 hours on Memorial Day!
Nancy Williams
3 days ago
Outstanding service. Technicians were prompt; called ahead of arrival. I received a call the day before to confirm they had the correct address, phone number and time of arrival. I was impressed by that extra effort to ensure they had the correct information for the service call. I was very pleased with the efforts made by the technicians to ensure everything was working properly before they left and that I knew how the new thermostat works; explained how my heat pump works in very low temps; were able to answer clearly all my questions. Entered my home using appropriate Covid protocol and booted their shoes to protect my carpet, which I appreciated. Very personable and polite as well as professional. I will definitely recommend them to anyone who may need the services they provide.
Cynthia Baxter
3 days ago
I’m very pleased with the plumbing job done by Robert Moyer today (Staton Plumbing). He came out Saturday and did a complete check of the basements and bathrooms. He addressed the leaking pipe in the basement. He returned today to do the repair. He was very courteous and professional and completed the repair in a good time frame. He patiently explained what he was going to do and resolve the issue. Compliments to your company. I would highly recommend Mr. Moyer to take care of your plumbing issues. Thank you, Robert. Cyn Baxter
Kevin
3 days ago
Joe / Noah were knowledgeable and quick to respond to an urgent leak. They were available during the holiday even when no one else was…. Would highly recommend!
Craig Morrell
3 days ago
Chip did a great job with my HVAC installation. Thanks Chip!
Chloe Katrina
3 days ago
Christian was punctual, polite and very professional! Very impressed with the level of service we received.
Robin Peterson
4 days ago
Joe B. did a great job fixing our emergency plumping issue. He addressed it quickly and the cheapest way possible. Looking forward to using Staton Plumping in the future
Lynda Scionti
5 days ago
Amazing job ! With ten people arriving , Patrick came to us after our SOS and installed a new water heater for us before the company arrived! He explained the process and walked us through it step be step Thank you so much, Patrick and Stanton. For responding to our SOS so quickly and expertly,
Lynn Graze
5 days ago
On time, explained the problem, in and out under one hour