Staton Family Promise

100% Satisfaction Guarantee

Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.

Lifetime Workmanship Guarantee

Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
  • Any copper line set we installed
  • Ductwork installed by us
  • System stands or plaforms
  • Venting
  • Condensate drain lines
  • Emergency drain pans
  • Low voltage wiring ran by us

Labor Warranty For New Installations

Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)

No Lemon Guarantee

Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.

Performance Guarantee

When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Tom Anderson
1 day ago
Andrew is excellent at what he does. Very professional, great attitude and knows his stuff!
Rita Crawley
2 days ago
My main toilet in a household of 7 people was clogged. After trying to plunge, snake and add chemicals, I gave up and called Staton. They were able to come at a time convenient to me. They called and notified me when Matt was 30 min out. Matt came, assessed the situation and got to work. Not only was he able to clear the clogged toilet, but he noticed the bathroom sink and bathtub were draining slowly.A DIY fix to the sink in years past, used a rubber connector to the sink that was pretty much glued on that several other plumbers had not been able to remove, was easily removed by Matt and there was a bunch of gunk in hose. He cleared that completely and moved on to the bathtub. There again he found a bunch of gunk and worked for about 20 minutes to clear that. He was totally professional, kept me informed throughout and made a few suggestions to better the systems. I said I was looking to possibly replace the toilet and he suggested a possible replacement that I will definitely look into with Matt. He did not charge me for anything but the toilet. I was super pleased with his service and results.
E B
2 days ago
Joshua was patient and thorough.
Ryan Brewer
2 days ago
Always responsive to my needs.
Elizabeth Hale
2 days ago
Cristian was very professional. Great job!
Anne Attridge
2 days ago
Robert was very thorough and good at explaining special circumstances of ours.
Gabriel Zaragoza
2 days ago
Cristian - good job!
Maggie Rogers
2 days ago
Matt did an exceptional job from start to finish. My husband and I moved into our new home in June. Last week we noticed a few issues and called Staton to set up our HAVC inspection service and to address a few other concerns. Matt’s customer service and attention during the inspection was obvious that he was a true professional. His knowledge and ability to communicate our plumbing issues gave us peace of mind. He did a beautiful job with replacing and redirecting a leaky copper pipe.
In addition, replacing a leaking bathroom sink drain and then replacing my laundry pump.
He explained the process for each repair before, during and afterwards.
We are very pleased with the whole experience and I will be requesting Matt in the future.
Thank you Matt for a job well done. 👍
di goodman
2 days ago
So detailed and very knowledgeable
I hope is my technician in the future
Beth Vidal
2 days ago
Cristian was very professional and quick to complete tasks. Very patient with all my questions about what and why. I felt like he was so knowledgeable and did not talk down to me while explaining twice about how or why. Great experience.