Staton Family Promise

A representative from Staton responded to my inquiry, was able to get me an early appointment on Christmas Eve. The technician, Matt McClure arrived, was pleasant, professional, and provided details on what needed to be done.

New comments for Matt

Ja'Ron was incredibly helpful and personable; great speedy service and I strongly recommend him as a technician.

What started out as a customer who felt he was being taken advantage of, turned out to be a customer who gained a tremendous amount of respect and gratitude for Staton Plumbing. They definitely stand behind their service and their technicians.

I called Staton about a toilet leak that caused damage to my basement ceiling. The first technician came and unfortunately misdiagnosed the problem. After he left, the leak continued and got worse. He came back the next day and told me it was another problem and would cost more money. Being upset that I already paid for a repair that did not fix the toilet, I asked the technician to leave.

I made a call and told my story to the supervisor at Staton and without question, he expressed that he understood my situation. I expected that I would pay the difference on a second repair, but because he understood what I had been dealing with and the stress it created, he offered to install a new upgraded toilet for no additional charge.

I am grateful that Staton did the right thing and want to thank them for their integrity and professionalism.

Sincerely,

Jeffrey Kramer
Bowie, Maryland

Stephen Stuart and Logan did a fantastic job! Stephen came out yesterday and assessed the issues with my toilets and hot water heater and gave me a reasonable quote. He and Logan came back today, arrived promptly, and efficiently and professionally installed the new equipment. Stephen explained everything before the work started and then walked through all the projects after they were installed. Very knowledgeable and good at explaining things to a non-plumber. This is my second experience with Staton and I will definitely call them again!

Jason was quick and helpful in diagnosing the problem. When we determined the leak was likely not plumbing related (though still a mystery that left us both scratching our heads) he did not charge us, which was greatly appreciated.

repairman was extremely knowledgeable, professional and courteous. He did maintenance on our AC system.

Mike did an amazing job, was very passionate and professional with a lot of feedback, knowledge and support.

Had a supply line leak in a concrete floor. Staton plumbers are the best. They explained everything. The plumber that worked on my house (Joe) was really detailed in his explanation of things and was on time during the survey and the repair work. The price was very good and he worked fast. I was expecting things to take much longer with all the concrete work needed. Not only did they (Joe and Ruffin) fix the leak but they even filled back in the concrete. I didn't have to hire a separate contractor for that. On top of all that, there was no dust from the work filling my house. After the plumbing work I had to have my vents cleaned due to the water from the plumbing leak getting in the duct work. Staton has this service as well. This made my experience much easier not having to hire separate contractors for everything. The hvac techs (Rodney and Danico) were just as good as the plumbers the day before. They showed up on time and were also very professional. They explained what they needed to do and got right to work. They got the foul smell from the stagnant water in the vents out and the house smells fresh again. They did this faster than I expected as well. Statons technicians have overall left me very impressed. I have had many tradesmen working on my house over the years and this is the first time that I've actually been impressed. To make things even better, their customer service is excellent. Everyone that I spoke to on the phone were professional and helpful. They contact you to make sure it's ok to send out their techs even when you have a confirmed appointment time window. This seems small but it's a huge help to prevent you from missing your appointment and also prevents you from feeling like you can't leave the house because the workers may show up at any time. They even called to remind me of additional benefits of services that I purchased so I don't miss out on them and waste money. If you live in their service area, definitely go with Staton.

Jorge and Kevin were excellent Technicians!

They worked well together, provided professional and knowledgeable re-installation of our HVAC replacement system!

Technicians are always extremely curious and go out of there way to get the job done! 👏🏽👏🏽

Service was super fast. Joe was pleasant and efficient. Highly recommend this company!