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Staton Family Promise


Staton Family Promise

100% Satisfaction Guarantee

Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.

Lifetime Workmanship Guarantee

Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
  • Any copper line set we installed
  • Ductwork installed by us
  • System stands or plaforms
  • Venting
  • Condensate drain lines
  • Emergency drain pans
  • Low voltage wiring ran by us

Labor Warranty For New Installations

Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)

No Lemon Guarantee

Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.

Best Value Guarantee

With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.

Performance Guarantee

When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Jennifer McGee
23 hours ago
Joe was prompt, friendly and knowledgeable. While installing the water heater, he noticed my sump pump was malfunctioning, and he was able to replace it at the same time. He also did a complete plumbing inspection and scheduled my HVAC inspection. Great service!
Mark
1 day ago
Cristian was professional and polite. Would recommend.
William Peffley
1 day ago
Minisplit installation. Rey and crew (Jorge, Ty, Kevin) and eventual additional help from Taylor ... AMAZING. These guys are prompt, respectful, optimistic, and detail oriented. I am very impressed with them. Lisa in the office is amazing - very personable, great communication, very nice and accomodating. This crew ran into some trouble during the job that had more to do with the sales and logistics side. But they handled it, even coming back on the weekend to finish up. I would have any of the guys listed above come into my home to do any work with absolute trust.
E B
2 days ago
Eyondre was excellent.
Robert Kelly
2 days ago
Alex was very competent, considerate, personable and professional.
lucinda dalzell
2 days ago
The work was part of a larger renovation and they were extremely timely doing the full HVAC replacement in two days. I then added some additional plumbing work and that took 2.5 days. The HVAC system seems to work beautifully and it was extrenely helpful they kept such a tight schedule
Eva Shidle
2 days ago
Sam Northrup and Steven Shell worked on a number of my plumbing problems today. They did an excellent job, were extremely helpful, listened to me and answered my numerous questions.
Maureen Dickerson
3 days ago
Cristian was great, explained everything very clear to me.
William Peffley
3 days ago
Minisplit installation. Rey and crew (Jorge, Ty, Kevin) and eventual additional help from Taylor ... AMAZING. These guys are prompt, respectful, optimistic, and detail oriented. I am very impressed with them. Lisa in the office is amazing - very personable, great communication, very nice and accomodating. This crew ran into some trouble during the job that had more to do with the sales and logistics side. But they handled it, even coming back on the weekend to finish up. I would have any of the guys listed above come into my home to do any work with absolute trust.
Oliver D.
4 days ago
Great work fast and professional.