Staton Family Promise

100% Satisfaction Guarantee

Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.

Lifetime Workmanship Guarantee

Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
  • Any copper line set we installed
  • Ductwork installed by us
  • System stands or plaforms
  • Venting
  • Condensate drain lines
  • Emergency drain pans
  • Low voltage wiring ran by us

Labor Warranty For New Installations

Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)

No Lemon Guarantee

Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.

Best Value Guarantee

With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.

Performance Guarantee

When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Janice Liller
1 day ago
Steven was the best! He explained everything needed and why. Very friendly and kind. The work was above and beyond .
Janel Howard
2 days ago
From the initial call I received compassion, concern and priority. Josh diagnosed the issue and presented the plan to remedy the issue explaining the details ensuring that understood the entirety of the job. 5 star experience from beginning to end! I will recommend Staton to my family and friends!
Maryanne Means
2 days ago
Professional, Timely, work well done n pleasure to have in the home. All of those n more! Quick to respond to our emergency and quick to diagnose n repair issue. Please send Sam to our home all the time!
Cee Em
2 days ago
Matt is a definite asset to your company, very polite, well spoken, knowledgeable about his work. I would welcome him anytime in my home such a respectful young man. Because of Matt and his knowledge we became new members.
Dan Clague
2 days ago
Mike from Staton Plumbing, Heating and cooling and his apprentice did an outstanding job today getting some plumbing safety issues squared away for me. Good guys and company. Highly recommend them.
Fawnn Hamilton
2 days ago
Both representatives were knowledgeable and forth coming with the full process, time as well as estimated cost. Their professional was exemplary. I would highly recommend.
Constance McKoy
3 days ago
repairman was extremely knowledgeable, professional and courteous. He did maintenance on our AC system.
Jake Donnay
3 days ago
Eyondre Harper did a great job. He diagnosed the problem and didn’t try to see us equipment we didn’t need. I would definitely request him again in the future!
Jenelle Hinnant
3 days ago
Andrew was amazing. He has come by my home on a couple of occasions. He is always polite, professional and efficient.
Mindy Wolfe
3 days ago
We recently had Staton Heating, Cooling, and Plumbing install a completely new HVAC system in our home, and I couldn't be happier with the experience. From start to finish, the entire team was professional, knowledgeable, and courteous.

The installation crew (Taylor, Kevin, Jake, and Jorge) worked efficiently and were very couteous. They clearly knew what they were doing, answered all of my questions, and made sure everything was installed correctly before leaving.

It's refreshing to work with a company that takes pride in both the quality of their workmanship and their customer service. The new system is working great, and I feel confident that the installation was done right.

I would highly recommend Staton Heating, Cooling, and Plumbing to anyone looking for a professional, reliable HVAC company.