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Staton Family Promise


Staton Family Promise

100% Satisfaction Guarantee

Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.

Lifetime Workmanship Guarantee

Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
  • Any copper line set we installed
  • Ductwork installed by us
  • System stands or plaforms
  • Venting
  • Condensate drain lines
  • Emergency drain pans
  • Low voltage wiring ran by us

Labor Warranty For New Installations

Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)

No Lemon Guarantee

Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.

Best Value Guarantee

With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.

Performance Guarantee

When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Warren J
3 days ago
Great experience with Tim. Very thorough and informative. Great experience with Steve 5/19/26. Got my a/c up and running quickly.
sato
3 days ago
Cristian was very helpful and explained everything our system needed
Shahram Moradi
3 days ago
Cristian was very excellent
Catherine Martinez
3 days ago
Dre is great!
Nadine Jacobson
3 days ago
Technician Steve Schulz was prompt, professional, knowledgeable, friendly! I really can't say enough good things about him. He got my mom's AC back up and running and dealt with other things ensuring my elderly mother is comfortable and safe. Priceless! Wonderful service. I will be forever grateful! If I could give more than five stars I would!
Mildred Ann DeSimone
4 days ago
A HUGE shoutout to Rey, Taylor, Ty’Sean, and Nathan. Our HVAC system was not cooling only heating. A service company told us that there was leakage. We decided to get a second opinion. Josh ( I think) from Staton came out immediately and found the real issue. A new HVAC was the way to go! So glad we did because the system itself is very efficient at both heating and cooling as well as being very quiet! The installation took all day! Pulling out the old and bringing in the new! Being a fairly new home Staton complimented US on the electrical work that was in place! I call that being an honest company! Rey needed to come back with parts for the humidifier and new thermostats. He ran the system backwards and forwards making sure everything was working properly! Helped me install the app on might phone as well! Rey, Taylor, Ty’Sean, and Nathan were friendly, professional, and knowledgeable about everything! Thank you!
Kristin Leach
4 days ago
Jorge and the other Technician with him it is playing thoroughly what they were going to do to level on my air-conditioning outside unit. They performed the work quickly. They explained what they had done and why showing me the completed job. While they had to remove some bricks and dirt to level the unit, they offered to replace the bricks if I desired. Both of the technicians were polite and professional.
Sheryl Blecker
4 days ago
Cristian was great, did good on my maintenance
Bob Z
5 days ago
Quickly determined root cause of my garbage disposal issue, was able to replace it with a new one very quickly. Very friendly, thorough, professional, personable. Highly recommend.
Melvin Murdock
6 days ago
The guy was courteous and Professional in doing their job we like the way it was explained to us and the timely way it was done.