Serving central Maryland & eastern shore
Staton Family Promise
100% Satisfaction Guarantee
Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.
Lifetime Workmanship Guarantee
Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
- Any copper line set we installed
- Ductwork installed by us
- System stands or plaforms
- Venting
- Condensate drain lines
- Emergency drain pans
- Low voltage wiring ran by us
Labor Warranty For New Installations
Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)
No Lemon Guarantee
Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.
Best Value Guarantee
With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.
Performance Guarantee
When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Nick Cooke
2 days ago
Sam was quick, courteous and professional! Thanks!
J Kettish
3 days ago
WL Staton showed up to make repairs on my Humidifier the same day I called. Andrew thoroughly explained everything beforehand and his professionalism and service was top notch.
asuperstine
3 days ago
Our technician Robert was absolutely great, got to us quickly and got the work done fast and professionally. Getting our house taken care of by staton is always a great experience!
Kelly Miller
4 days ago
That was incredibly thorough with each repair. He identified the root cause of many of our plumbing issues (low PH) and repaired the pump same day. We are truly grateful for his time and expertise!
Deborah Owens
4 days ago
We are extremely pleased with Andrew Klein’s exceptional service. He arrived on time and efficiently diagnosed and resolved the issue with our heating system. His professionalism and expertise were truly commendable. Based on our recent experience with Andrew, we’ll definitely rely on Staton for all our future service needs.
Rashel Castelgrande
5 days ago
Professional and knowledgeable
Linnae OFlahavan
5 days ago
Scheduling with the scheduling service was quite hectic but thankfully Matt came out to repair a gas leak within a few hours of me calling. Matt was friendly professional and made repaired my gas line. I feel my house is safe again and the service was quick.
Frances Trischmann
5 days ago
Robert was exceptionally good at explaining the issues we were having with our plumbing. He gave us several options of what needed to be done, what could wait awhile and what we could think about for the future.
He explained the customer care package and how it could benefit us today and in the future.
The work was completed just as he explained it would be and in the time frame too. Finally, Robert pointed out to us what was done and explaining future tune up appointments provided in the customer care package.
We felt we had a great friend helping us out of a potential devastating situation!!
Lisa Woynerowski
5 days ago
Great experience!! Amazing job!
Toni Smith
5 days ago
Joe is the best service rep ever. Explained the steps, reasons why, and cost. Staton is the reason why we had our daughter sign up for the service plan