Staton Family Promise

What else can I say other than..things never quit working at opportune times. So our water heater has been going down hill for a while. To be fair, it lasted almost 22 years! WL Staton was the only place to call me back in a prompt manner. They are the only one who came out to look and speak to me face to face. And Sam, the tech that showed up, was nothing short of amazing. He walked me through the process, made sure I was comfortable and had answered all of my questions. Were they the least expensive, no. But in my opinion it was worth it. It was not a contractor grade heater and Sam was a pro during every step of the way! Would definitely use them again and request Sam!

Mike Leedy went above and beyond on this service call. Technicians like him will keep customers coming back. Truly a wonderful experience all around.

I’ve had Staton come to my home for both HVAC and plumbing maintenance/repair over the past year. Service has been excellent every time. The technicians let me know what was necessary and what was trivial; I never felt like they were trying to pressure me into anything. Most recently, Jason came out for a plumbing follow-up to replace a hose bib in our finished basement, which required cutting into the drywall. He did a great job covering up the hole in the drywall with an access panel; it looks like it has always been there. I’ll definitely be using Staton for future HVAC and plumbing services.

Jerrell (Jor-El) is a fantastic plumber and a great person to boot. Highly recommend having him over to do the high-quality work that he’s obviously capable of. Thank you very much Jerrell! Matt Kramer came to do some work yesterday, it was very high-quality and I genuinely enjoyed chatting with Matt while he worked. Matt seems to be a very experienced plumber who had nothing but excellent things to say about working at Staton. I think it’s important to note that he said that Staton is an excellent business to work for. Any company that treats their employees this well, he’s gonna have my business going forward.

What else can I say other than..things never quit working at opportune times. So our water heater has been going down hill for a while. To be fair, it lasted almost 22 years! WL Staton was the only place to call me back in a prompt manner. They are the only one who came out to look and speak to me face to face. And Sam, the tech that showed up, was nothing short of amazing. He walked me through the process, made sure I was comfortable and had answered all of my questions. Were they the least expensive, no. But in my opinion it was worth it. It was not a contractor grade heater and Sam was a pro during every step of the way! Would definitely use them again and request Sam!

Our water heater all of the sudden stopped working and we had water dripping out the bottom. We were able to get a tech the same day. Sam was amazing, he taught us about the new water heater as he was installing it and we had a really good conversation throughout. Would give him 6 stars of I could.

Cristian had great customer service! He was very professional and was quite knowledgeable of the systems. Would definitely recommend Staton!

Pleasant to work with and excellent work and very satisfied with Stephen Stuart will be using him again.

Cristian was helpful and explained all option clearly

Professional, Timely, work well done n pleasure to have in the home.