Serving central Maryland & eastern shore
Staton Family Promise
100% Satisfaction Guarantee
Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.
Lifetime Workmanship Guarantee
Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
- Any copper line set we installed
- Ductwork installed by us
- System stands or plaforms
- Venting
- Condensate drain lines
- Emergency drain pans
- Low voltage wiring ran by us
Labor Warranty For New Installations
Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)
No Lemon Guarantee
Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.
Best Value Guarantee
With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.
Performance Guarantee
When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Michael R
4 days ago
Brandon was great. Explained options well and also walked us through how to use our new water pressure system moving forward.
Cara Moulds
4 days ago
Highly professional expert plumbers. Great customer service.
Roy Armiger
4 days ago
Tim was very thorough and explained, in detail, the overall condition of our heating system. Tim was personable and professional.
Peter Milligan
5 days ago
My favorite plumber in Maryland, Jeff, works at Staton and I recommend him to all my friends. Not only is he a Master Plumber who does a great job but he is also a really nice guy who I actually look forward to seeing!
Rayiner Hashem
5 days ago
Our technician, Aaron Simon was awesome! He finished the job quickly, was extremely professional, and left the work areas tidy.
Lori Hughes
5 days ago
Tim C. did an excellent job servicing our heat pumps in both a thorough and detailed manner. He had a very positive and friendly attitude. Furthermore he was honest about the performance and cleanliness of the equipment (which were both "excellent" - stemming from the original installation and regular servicing they have performed). Highly recommend Staton for their upfront communication about appointments (always on time, easy scheduling), high-quality services and top-notch technicians that seem to really like the company they work for and services they provide to customers. They are definitely not "salesmen" in nature (no upselling, only what is needed) and genuinely want to help keep your systems performing optimally.
Billianne Withers
5 days ago
Mike and Logan did a great job. They explained what need to be done . They were very professional . Went above and beyond !
Explain and club membership worked.
Vicky Eliades
6 days ago
Tony and Jorge did a good job with their 5 1/2 visit today from 10am to 3:30pm while
servicing our new heating and air system which they informed us of how to use it and how the system functions as well as where the equipment was for it to function properly. They were very friendly and caring.They communicated via text of there arriiving soon status as well as details about themselves to familiarize us with them before their arrival to include their tenure of experience in their fields of service provided today to us in our house. Overall they provided a good customer service experience today at our home..
Den Hen
6 days ago
I had a fantastic experience! Jason was professional and friendly. He did amazing work and completed the job in a timely manner. Very pleased. Thank you! I appreciate the quality and efficiency—it's great to find someone reliable. I highly recommend Staton Heating, Cooling & Plumbing
Bernie Helms
6 days ago
Shawn is an excellent mechanic. He cares about what is repairing and cleans up when finished. Plus he is a good guy.