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Staton Family Promise


Staton Family Promise

100% Satisfaction Guarantee

Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.

Lifetime Workmanship Guarantee

Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
  • Any copper line set we installed
  • Ductwork installed by us
  • System stands or plaforms
  • Venting
  • Condensate drain lines
  • Emergency drain pans
  • Low voltage wiring ran by us

Labor Warranty For New Installations

Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)

No Lemon Guarantee

Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.

Best Value Guarantee

With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.

Performance Guarantee

When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

April Wall
2 days ago
Wes helped me on a Sunday with a burst pipe, checked all my pipes, found a slightly leaking cutoff knob and replaced that as well. Staton always comes thru for us and our 90 year old house!
Heaven Torres
2 days ago
Was able to book a next day appointment when our HVAC went out! Adam very professional and friendly. We would 100% recommend this company and technician.
E.
3 days ago
Stephen Stuart was professional, answered all questions and was great to work with.
LM D
3 days ago
Our AC broke down and I called them to have a look. They came immediately and fixed the problem . Andrew Klein was professional and explained to me what the problem was and fixed it immediately. I am satisfied with the work done. We can feel the cool air going around the house .
Tiera Cromwell
3 days ago
Mike and Josh came to my house to fix my water issue. From start to finish, they were knowledgeable, informative, a very kind. They explained everything to me to make sure I understood what was going on and truly looked out for me in my situation. This was my first experience with Staton and I’ll definitely consider them first for any plumbing needs. Thanks again guys.
Natalie Cameron
3 days ago
This company was amazing. Keep in mind that our house was built in 1966 and previous technicians had jimmy rigged the old system for decades. STATON came out quickly when our air conditioning system went kaput, knowing that the weather was about to get REALLY HOT. The technicians were wonderful. They explained everything as they proceeded. They presented all our options to find the best solution for us. They did a great job on installation of a whole new system. They explained everything to us every step of the way, correcting all the jimmy rigging that had stacked up over the decades. It was a huge endeavor for them but they conquered every issue. Finally, they showed us how to operate the new system and best practices for maximum efficiency and a long life of the new system. Additionally the put us on a program where they will come out twice a year to maintain the system. We highly recommend them!!
Zach Myers
4 days ago
Vince was great! Prompt, friendly, and did a wonderful job. Love WL Staton.
Karen Conroy
4 days ago
Joe was professional, knowledgeable and personable.
Chris Allen
4 days ago
Nick is fantastic! Extremely knowledgeable and takes the time to show you the issue and why certain actions are recommended. Very professional!
Matthew Grays
4 days ago
Crew was professional and did not waste any time repairing the issues. Will use their service again!