Back to Blog

Staton Family Promise


Staton Family Promise

100% Satisfaction Guarantee

Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.

Lifetime Workmanship Guarantee

Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
  • Any copper line set we installed
  • Ductwork installed by us
  • System stands or plaforms
  • Venting
  • Condensate drain lines
  • Emergency drain pans
  • Low voltage wiring ran by us

Labor Warranty For New Installations

Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)

No Lemon Guarantee

Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.

Best Value Guarantee

With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.

Performance Guarantee

When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Marion Schilder
2 days ago
Stevin carefully claimed this finding to me which made it easier to make decisions on what should be done. He was very courteous and polite.
Agatha Pickett
2 days ago
Justin and his entire support staff were AMAZING! My hvac needed fully replaced and its in a crawl space under my house. Its literally 100 degrees outside and they worked non stop for 10 hours to get it done, make sure it was working even though they faced a great many hurdles. Couldn't appreciate them more and highly recommend them!!!!
Sue Michalski
2 days ago
Great service. I’m requesting him again if needed.
Marta Coffman
2 days ago
I was very pleased with the technician Stiven who came to do the yearly check up on my HVAC unit. Very thorough very informative took care of items that needed to get taken care of so that we would have clean air coming through the system. Very professional.
Kevin Verbeek
2 days ago
Nicholas was a outstanding personally and knew his trade. Very professional at what he does . Would highly recommend him to any one for service. Thank you for having him
Judy
2 days ago
As a new customer with Staton, I have nothing but praise for their outstanding service. Their entire team has been great to work with- they are professional, responsive and have strong communication with their customers. I am very impressed with the quality and experience of their technicians. Matt Kramer in particular provides outstanding service. He is an excellent technician who diagnoses the problems quickly and goes above and beyond in service.
Al Eckardt
3 days ago
A very knowledgeable plumber. Very curious and pleasant. Provided a lot of information to help us make a decision.
Todd Turner
3 days ago
Joe and his helper were great. They were on time and helped trouble shoot the problem to find out it was a county issue and saved me some money. They went above and beyond. Im very thankful for their help.
Janet Eaton
4 days ago
Joe Brieg provided outstanding, professional service. He thoroughly explained the work he was doing…he was personable, efficient and knowledgeable
connie white
4 days ago
Jason did an amazing job, was very passionate and professional with a lot of feedback, knowledge and support.