Staton Family Promise

100% Satisfaction Guarantee

Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.

Lifetime Workmanship Guarantee

Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
  • Any copper line set we installed
  • Ductwork installed by us
  • System stands or plaforms
  • Venting
  • Condensate drain lines
  • Emergency drain pans
  • Low voltage wiring ran by us

Labor Warranty For New Installations

Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)

No Lemon Guarantee

Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.

Best Value Guarantee

With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.

Performance Guarantee

When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Mark Roberts
2 days ago
Great experience. They worked all day to finish the job and stayed late to get it done. I would recommend both technicians for their professionalism and work ethic, and they were pleasant to talk to.
Nnechi Chidueme
2 days ago
William was very honest, professional and knowledgeable about the HVAC system. Great asset to your company.
Anastasia Hopkinson
2 days ago
Staton a/c technician responded immediately to a broken fan motor on the housea/c compressor. They quickly identified the problem and advised as to options. Very capable and professional.
Adam Sands
2 days ago
Vince was great! He talked me through my plumbing setup and patiently answered all my questions. He also replaced a basement sump pump, and the pricing was reasonable.
Deb G.
2 days ago
All technicians were professional, friendly, and efficient. Great people!
Kwanza Johnson
2 days ago
Maliya was great! Very informative and professional.
James Berringer
2 days ago
Awesome and professional
Gerard Warfield
3 days ago
I recently had a water heater installed in my home. The technician, Matt, provided exceptional service. Not only did he exercise the utmost care by ensuring our floors were covered and completely protected, but he also discussed the installation process and repeatedly asked if we had any questions or concerns. As a bonus, Matt provided exceptional customer service while reviewing the best options for replacing our old water heater. I highly recommend Staton, and I am happy to share our exceptional customer experience!
John Green
3 days ago
Awesome guy…even with the bad info he gave us about our systems he was very helpful and answered all of our questions
Eboni Clark
3 days ago
Absolutely the Best. Explained everything in detail, kind, patient, responsive and professional!!!! Will definitely refer to others and hands down call again for any issues!!! The Best!!!