Back to Blog

Staton Family Promise


Staton Family Promise

100% Satisfaction Guarantee

Staton Heating, Cooling & Plumbing guarantees you will be 100% satisfied with the service or installation that we provide. If you are not fully satisfied, we will return at no charge and correct the situation. If for any reason, we cannot correct the issue we will refund your money. You can feel confident that you will be 100% satisfied with our service.

Lifetime Workmanship Guarantee

Staton Heating, Cooling & Plumbing backs all of our installations with a Lifetime Workmanship Guranatee. Because of the attention to detail and quality materials used, we can confidently include this guarantee on every install. It includes:
  • Any copper line set we installed
  • Ductwork installed by us
  • System stands or plaforms
  • Venting
  • Condensate drain lines
  • Emergency drain pans
  • Low voltage wiring ran by us

Labor Warranty For New Installations

Staton Heating, Cooling & Plumbing provides a labor warranty on every system we install. The labor warranties range from one year to ten years depending on the system purchased. Combined with the manufacturer’s parts warranty this provides complete warranty coverage during the labor warranty duration. (Regular annual maintenance is required to maintain the warranty at an additional cost if not included with system purchase.)

No Lemon Guarantee

Staton Heating, Cooling & Plumbing guarantees you will not get a lemon. If your system has a major issue such as compressor failure or multiple repair issues in the first 90 days after installation, we will replace the system and not just replace the parts.

Best Value Guarantee

With our quality equipment, thorough installation process, included warranties, accessories, and maintenance, at Staton Heating, Cooling & Plumbing we guarantee you will get more for less. If you do a competitor’s comparative quote for less, we will beat it by at least $400.

Performance Guarantee

When you purchase the recommended system from Staton Heating, Cooling & Plumbing we guarantee the efficiency and performance of that system. Depending on the purchased system, this includes energy savings up to 20%, proper heating and cooling, and balanced air flow throughout your home.
Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Ruth Mensch
1 day ago
Stiven is a very good communicator and a true professional.
John O'Neil
2 days ago
Same day service. Technicians arrived within a half hour of our call. Service was completed in a professional, timely manner and fixed. Techs were friendly, courteous and knowledgeable. Thank you!
Laura Bacchus
2 days ago
Marquis and Staton were incredible. Their communication was top notch! I received a text and a picture ID from them when my technician was on the way and frequent updates as to his arrival time.
Further, he called me to provide feedback as soon as he was done. The company sent me a link to review and pay the invoice easily from my phone. This was an extremely pleasant and easy process and I will use Staton for any other HVAC or plumbing issues I have. I have been a property manager and realtor for many years and have worked with so many companies in that time. Staton is one of the very best!
connie white
2 days ago
West justice did an amazing job, was very passionate and professional with a lot of feedback, knowledge and support.
Paul Dhyse
2 days ago
An incredible experience discussing and selecting various options. When it came to the installation of the new furnace I was amazed at how conscientious Justin was in making sure it was done right. I had several questions as he was working and he always took the the time to stop and answer them…..with a smile and and very polite. The whole team was very dedicated to their part in getting the job done on time.
When the units were installed, Justin explained the operation of each unit. They also have a great service plan you should look into ad consider.
I highly recommend Staton.
Chris Finckel
2 days ago
William was great. He was knowable about my heating and air conditioning system. He was super professional and did a thorough inspection of my system. He found bacteria growing in my air handler and cleaned it out. I have only great things to say about William.
Colonel Anderson
3 days ago
Both gentlemen were polite, diligent, flexible for the work site. It was pleasant to spend the day with them and a pleasure to have them at the house.
Ron Schuh
3 days ago
Professional and explain in detail our repair options and costs.
Sharon Raymond
3 days ago
Mike and Gabriel were very knowledgeable and helpful in their interactions with me. The problem was solved and I was appraised every step of the way on what was needed to resolve the issue
James MacGregor
4 days ago
Wes did an excellent job! Very knowledgeable with over 40 years experience. I’m glad an elder statesman of plumbers took my job because there is absolutely no substitute for years of experience. Wes was easy to talk to and he made the experience painless. Thanks again Wes!