Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Steve Walters
2 days ago
As far as I am concerned, our technician Andrew walks on water. The first HVAC company that was here told us that our system was running fine. They had no explanation for the huge KW consumption on our electric bill with the temps avg 65. They also ignored the difference in run time between our two zones. Andrew cane and checked out the system and on the surface things also looked fine. But Andrew listened to what we were experiencing and looked deeper. He found that our electric heat was running when the AC was on. Mother board needed replacing. We had been struggling with this problem and extremely high electric bills for more than a month. I can’t express how relieved I felt when I asked, “Are you 100% certain about this” and Andrew smiled and responded, “I am 1000% certain!”
Meg InMD
3 days ago
Frank was the best plumber I’ve ever met, which is saying something because I have owned several different homes. He was professional, very knowledgeable, and nice! He identified the problem quickly, knew exactly what to do, and form the work well. I know that My house is in good hands with him.
Cindy Gambone
3 days ago
Awesome guy
David Castle
3 days ago
Joe was fast and professional. I do not worry about my plumbing. I pay a little extra, but I know it's done right which means long term quality.
Laura P. Burns
3 days ago
Jeff was professional and reassuring with the knowledge he shared and the work he performed. We feel confident that he did his best work.
Mike Coppolino
3 days ago
Steve was fantastic! Very friendly and informative, highly recommend him and company. Professional and clear communicators, will use again!
Rick Stuntz
3 days ago
My second experience with Staton service and another outstanding result. Their tech Ja'Ron arrived as scheduled, quickly identified the problem, and explained in advance what the cost would be. Once I gave the go-ahead he had the AC back up and working - this during the recent heat wave - within 30 minutes. I could not be happier with the service that Staton - and Ja'Ron - provided.
Tim Martin
4 days ago
Great Service
On time and had everything i wanted fixed and maintained in a timely manner.
Cathy Griffin
4 days ago
Tim did a great job. Kept me informed as to what he was doing. Also took time to explain my system to me. Highly recommend.
Ejner Johnson
4 days ago
Luke was polite, on time and completed the work to my satisfaction. I would use Staton again.