Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Ronald Allen
2 months ago
In the three very different plumbing issues I’ve called on Joe Fanning to save me from, he’s proven he’s a great plumber, and seemingly an even better human being. I hope W.L Stanton realizes what an asset he is to their company… I’ll always call their number and ask for him for my plumbing needs.
John Adams
2 months ago
The team was great and did a great job
Janis Nagy
2 months ago
We reached out W.L. Stanton for some problems with our ejector pump and they were very responsive. The team did an awesome job replacing a unit that had been there for 30+ years. They were extra careful to make sure that the work area and the rest of our home wasn’t impacted by what can often be a very “dirty job.” Greatly appreciated their promptness and transparency on cost.
Guler Fitzgerald
2 months ago
Back flow repair. The service was prompt and efficient. Thank you.
Charles Sublett
2 months ago
Great experience. Quick and awesome service.
Eric Lomax
2 months ago
Richard was on-time, friendly, knowledgeable, and professional. I've never been disappointed with WL Stanton's people or service.
John
2 months ago
Very competent
Barbara Trotter
2 months ago
A very knowledgeable technician. Polite and courteous and willing to explain everything so I knew what was going to be done. Did an excellent job and left the area clean and tidy. All in all a very good experience and I will recommend W. L. Staton to anyone. Like that the company sends you a picture of the technician coming to do the work. Thought the price for the work was responsible and well explained.
Justin returned to install a new water softener which was an all day job. Again, everything done correctly and with care and explanation. Staton is fortunate to have him as one of their technicians. Justin takes his job very seriously and does excellent work. The company is a pleasure to work with and I highly recommend them.
Jason Montagne
2 months ago
Joe is friendly and helped us resolve our plumbing issue.