Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Cindy Crockett
3 days ago
Very efficient operation - from the first call to the actual service. Shawn was on time, explained what needed to be repaired and made the repair quickly. I would highly recommend.
Audra Wright
3 days ago
Tim Chin was wonderful at servicing my air conditioning unit. I highly recommend him to anyone service.
Melvin Barry
3 days ago
Friendly, personable and very knowledgeable about the HVAC servicing. He was very professional about informing me of all the options so that I could make the best decisions. Great experience!
Perreaoult Daniels
4 days ago
I called for a snake that broke off and was stuck in a sink drain. Between the call and this morning I discovered t
hat sewage backed up the toilet on the ground floor. Your teck was able to get the snake out.
He did an inspection of the backup in the basement. He determined that he would have to snake out the sewer line via the toilet. He was unable to get past a blocked section at about 30 feet out. He's sending a camera man to determine the location of the blockage.
We are arranging for our paperwork for the insurance. Do you have leads in the event that. Our insurance has particulars.
Linda Worthington
4 days ago
Steve answered our call for emergency repairs when our AC stopped working at the peak of a brutal July heat wave. He was on time, very professional, and knowledgeable. He answered all our questions and gave us good suggestions for maintaining our unit in the future. Definitely recommend.
Judy C
5 days ago
Steve is terrific! He is very professional and explains everything he does. He is very thorough and knowledgeable! He serviced my mini splits.
Scott Handel
6 days ago
Mike Leedy went above and beyond to fix our sump pump on short notice!
Shawntay Fenyo
6 days ago
The technician did an amazing job quickly, diagnosing the problem with our air conditioning unit and was able to get everything fixed and get us rolling within the hour. Quick service quick turnaround time would definitely hire again.
jenn hunt
6 days ago
my technician was very professional, assess the situation, accurately, and solve our problem
Paula Neira
7 days ago
Great Service, fast, responsive and professional. Tony, Steve and Trey did a great job today. It was a pleasure to do business with Staton and will continue to use them. Highly recommended.