Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Darla Winstead
2 days ago
Staton was fantastic! Quick, friendly, thorough, and cleaned up after.
Tisch Latney
2 days ago
Wes Justice was wonderful. Relatable, Courteous, respectful, helpful, and knowledgeable in his area of responsibility. His experience and experience made his recommendations easily agreeable.
Khasha Lytle
2 days ago
The tech was professional, polite, and explained what was needed.
Kevin Ford
2 days ago
Cristian was very professional and informative.
Emily Keenan
2 days ago
Professional, friendly, thorough, reasonably priced. No complaints!
Jim Mcmickle
3 days ago
Stiven was very efficient and professional. He spotted the problem quickly and made several suggestions for correcting. I felt very comfortable with his advice
tanique plaxen
3 days ago
On time. Very knowledgeable and professional.
Willie
3 days ago
Great service
Karen Connor
3 days ago
Ja’Ron was fantastic! He’s friendly and professional and was able to resolve our issue today!
Steve Steffano
4 days ago
Patrick did a great job start to finish. He arrived when the dispatcher said he would, explained options for installing a new shutoff valve, and kept a clean workspace.
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