Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Ericca Jones
3 days ago
I recently had some work done by Staton at my home and I couldn't be happier with the service. They took their time to ensure the job was done properly- no shortcuts, no rushing. The plumbers explained the work and showed me everything that was done once the job was complete. After the work was finished they clean up and left no mess behind. Thanks for excellent service.
Tommy Bell
3 days ago
I was kept updated and he explained the issue. All work done was excellent.
I would recommend them.
Will be using them again.
Sarah Shannon
3 days ago
Ja’Ron was wonderful! He has been to our house twice and is so helpful and always fixes our issues quickly and efficiently. Definitley will be asking for Ja’Ron again!
Sherrie Wise
3 days ago
Tony and Jorge were very thorough and professional. Explained everything and answered all my questions.
Joseph de Katona
3 days ago
This is the second time Mike and Gabriel have provided service to us, and they exemplify competence and professionalism. They explain what needs to be done and why, they offer alternatives at different prices, they always leave the work area cleaner than it was when they arrived, and they are both cautious and respectful of our needs. A great team I would recommend to anyone.
Bill
3 days ago
Andrew from Staton did a great job assessing the problems with ductwork in a house we bought. They were quick to schedule and really explained things well.
Stephen Arnold
4 days ago
My AC units were not working. I have a contract with Staton. They came out that very afternoon and fixed the problem. Well done!!! The bad news is that the repair guy listed all of these other things that needed to be repaired/ replaced. The beauty of home ownership!
Patti Hannum
4 days ago
Jake was phenomenal! Very professional, knowledgeable, courteous, respectful and sensitive to me during a very stressful time. I would recommend him to anyone and will request him for any future plumbing needs. Thanks Jake!
Mike Wurst
4 days ago
Joe provided exceptional service and resolved our plumbing issue in a timely manner! He discussed options on how to address issue and kept us informed throughout! Definitely will use Staton again for any future needs.