Customer Support Representative

Had a last minute emergency with my older water heater so I called Staton. Their technician Matt K. arrived in an hour and did a great job diagnosing the issue and going over my options for moving forward with a newer water heater. When it came time for the installation, he did an excellent job and everything was done to perfection.

I really appreciated how professional, knowledgeable, and straightforward Matt was throughout the whole process. It’s not often you get someone who actually takes the time to explain things and make sure you understand what’s being done. I’m very happy with the work and would definitely recommend Staton to anyone who needs HVAC or water heater service.

Stiven explained what he found during the HVAC inspection very clearly.

Had pipe leaking inside a wall that was discovered pretty late in the day. Noah was our repair person. He was super friendly, found the problem quickly and was able to make a same day repair even though it was pretty late in the evening. This company's communication is always excellent, and they and Noah kept me informed at every step.

A picture hanging above our toilet fell and knocked the valve for the toilet off the wall which created a gusher of water. We turned off our water to stop the damage and are grateful that Statin showed an hour and a half later and completely repaired our issue.

Thank you Staton Plumbing !

Good team, careful about every detail. We knew their plan and appreciated a job well done. They answered all questions before and after their work. They were careful to leave our house clean indoor and out. It was a successful experience.

We are new homeowners in this area and Andrew Klein was our tech for our initial HVAC inspection and follow-up system enhancements. Andrew is courteous, knowledgeable, efficient and professional. He will be our tech as long as we are here and he is with Staton. Very good experience.

Technician was knowledgeable, respectful and polite. Kept me informed as to what he was/would be doing.

Marquis Harley did a great job. Was respectful of the property and clearly explained everything. Will definitely use Staton again!

Sam Northup is the consummate professional. His displayed skill and workmanship gave me a new appreciation for the plumbing craft. He brought a creative solution to the problem of relocating the plumbing for a 1/2 bathroom vanity renovation. I knew from the moment he placed his shoe protectors on and engaged with his friendly, informative style that he was one of the best in the trade. He was clear, patient, listened to what I needed, and then proceeded to intelligently explain options. His approach was welcome and extremely rare in my experience with plumbers. It’s why I’ll call Staton or recommend them from now on. My very particular wife was very impressed and comfortable with Sam working in her house— that is the highest compliment I can give!

My neighbor had a gas leak that caused me and my other attached neighbors serious problems. Once the gas leak was found and BGE turned the gas off, the emergency was over. Until I had my gas turned back on and my water heater said not today. I have a company I usually call, but decided to get another quote from Staton since they could come out the next morning.
Matt came out and did a thorough examination, walked me through all of my options. Everything he said made sense but the deciding factor was that they could start the very next day.
Staton kept me updated the whole process. Matt came the next morning with help and replaced/upgraded my water heater, replaced my 20yr old water basin, and re-piped some areas to make it more efficient. All this in about 6 hours. Matt was awesome and was great with my dogs.
Now was this work cheap, absolutely not. But considering I bought my last water heater in 2015, inflation was coming for me. Besides all the work they did, I also bought their membership so something like this wouldn't catch me unprepared. So I have hot water again and no gas explosions. 10/10