Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

APPLY NOW


Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Quinn Peters
2 days ago
Jerrell (Jor-El) is a fantastic plumber and a great person to boot. Highly recommend having him over to do the high-quality work that he’s obviously capable of. Thank you very much Jerrell! Matt Kramer came to do some work yesterday, it was very high-quality and I genuinely enjoyed chatting with Matt while he worked. Matt seems to be a very experienced plumber who had nothing but excellent things to say about working at Staton. I think it’s important to note that he said that Staton is an excellent business to work for. Any company that treats their employees this well, he’s gonna have my business going forward.
D Ll
2 days ago
What else can I say other than..things never quit working at opportune times. So our water heater has been going down hill for a while. To be fair, it lasted almost 22 years! WL Staton was the only place to call me back in a prompt manner. They are the only one who came out to look and speak to me face to face. And Sam, the tech that showed up, was nothing short of amazing. He walked me through the process, made sure I was comfortable and had answered all of my questions. Were they the least expensive, no. But in my opinion it was worth it. It was not a contractor grade heater and Sam was a pro during every step of the way! Would definitely use them again and request Sam!
Connor Lloyd
2 days ago
Our water heater all of the sudden stopped working and we had water dripping out the bottom. We were able to get a tech the same day. Sam was amazing, he taught us about the new water heater as he was installing it and we had a really good conversation throughout. Would give him 6 stars of I could.
C Webb
2 days ago
Cristian had great customer service! He was very professional and was quite knowledgeable of the systems. Would definitely recommend Staton!
Jeff Smith
2 days ago
Pleasant to work with and excellent work and very satisfied with Stephen Stuart will be using him again.
matthew kuhn
2 days ago
Cristian was helpful and explained all option clearly
Maryanne Means
2 days ago
Professional, Timely, work well done n pleasure to have in the home.
Tom
5 days ago
Good guy did a great job
Ronnie Yates
5 days ago
Great company with friendly and helpful technicians. Took pictures of all their work to show you status of system. Can't recommend them enough!
Paula Neira
5 days ago
Great Service, Steve did a great job. Professional and thorough. Took the time to explain items. It was a pleasure to do business with Staton and will continue to use them. Highly recommended.
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