Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Carla Rudolph
1 day ago
Professional, affordable, and great work done! We had Matt do the plumbing part of our kitchen remodel and we’re very pleased with the work.
Ron Noble
1 day ago
Would definitely recommend Staton. Our technician Robert was courteous and professional. They performed several emergency jobs on my house and kept me updated every step of the way.
Douglas Young
1 day ago
Brandon was professional, accommodating, great to work with. High quality work, efficient
joseph ondera
2 days ago
Great service. Got a quote and hot water heater installed within 24 hours. Great customer support and very knowledgeable technician. Highly recommend.
Glen Baquet
2 days ago
Stephen was polite, informative, and efficient.
M Day
3 days ago
Josh arrived promptly after my request for help. He identified my problems and clearly and carefully explained what needed to be done to solve them. He proceeded to do the work quickly, cheerfully and neatly. I have had several plumbing issues recently in a newly purchased house, and all the Staton technicians I have dealt with have been excellent - knowledgeable, practical and pleasant to work with.
Stacey Permenter
3 days ago
Knowledgeable, friendly, and efficient from the first call to the office to the technician who fixed my HVAC unit. Highly recommend Staton.
Michael Wilmhoff
3 days ago
Mike and the guy he was with were very helpful and efficient at getting the work I needed done finished
Hilary Hill
4 days ago
Fast and great service
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