Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

APPLY NOW


Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

STIXX FIXX
3 days ago
Excellent service came out shut off water
pumped water heater out
next day returned replaced in around 2 hrs
the serviceman was knowledgeable and personable would recommend
Larry Lavorini
3 days ago
I had an emergency plumbing situation and Robert showed up at our house an hour after my call to Staton. He diagnosed the problem, told me what needed to be done and the cost. Couldn’t have asked for better service from Staton and the work that Robert did to fix the problem, very impressed. Thank you once again Robert!
James Leahy
3 days ago
Steve was very competent and did a great job.
Martin Lilly
3 days ago
Shawn did a great job! He explained everything well and got the job done quickly!
Tom Sanford
3 days ago
Thank you Sam. Appreciate your efforts, sound advice, putting up with my attempts at humor,and awesome vibe!
Michele McDaniel
4 days ago
Noah Claxton came out to install piping after the installation of the water heater that was up to code. He and the other technician were pleasant and professional. They kept me informed what they would minimize how much they needed to cut through the ceiling to access the pipes as possible They covered my floors over the area they would be cutting. They made sure the pipes were installed so the inspector could see the numbers when he came back. Very pleased.
Chris Clark
4 days ago
Vince was very knowledgeable and easy to work with. He did a great job repairing our plumbing leak and installing an outdoor spigot.
Darlene Anne
1 week ago
Thank you Mike and Josh for providing excellent service and representation of Staton while in my home today!
Adam Borcz
1 week ago
Detailed oriented and efficient!
Sarah Shannon
1 week ago
Ja’Ron was wonderful as always-troubleshot an issue and stayed til it was fixed.
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