Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Roxann Morstein
1 day ago
Stephen and Alan did an excellent job installing my water heater and bathroom faucet. They completed the work in a timely manner and answered all of my questions. I would highly recommend Staton for your plumbing needs.
Dean Wickline
1 day ago
Joe Breig came to my house to work on several plumbing issues I had. He is very knowledgeable very courteous and very professional. I feel very comfortable having him work in my house and would recommend Joe to anyone needing an excellent plumbing experience.
Ioana Lewis
1 day ago
cristian was great!
Justin Cockcroft
1 day ago
Professional and very informative.
Lyndon Henry
2 days ago
Patrick the plumber arrived at the early early end on the appointment window(always preferred so that 4 hours isn't spent waiting around). I really appreciate the respect for my time and home and the finished product was excellent
Adriel Soriano
2 days ago
Cristian is very helpful. Explaining detail by detail regarding our cooling system. Highly recommended.
garymichele s
2 days ago
William was efficient and kept us informed on his progress on the job. He was courteous and professional throughout.
Judy
3 days ago
As a new customer with Staton, I have nothing but praise for their outstanding service. Their entire team has been great to work with- they are professional, responsive and have strong communication with their customers. I am very impressed with the quality and experience of their technicians. Matt Kramer in particular provides outstanding service. He is an excellent technician who diagnoses the problems quickly and goes above and beyond in service.
Jackie Hennessey
3 days ago
Josh did an amazing job switching out our very large electric hot water heater with a new gas-fueled tankless system. He had to vent through the side of the house, attach an acid neutralization filter and run-off, extend the gas line and build a wall to mount it all. The result was a beautifully organized system that works efficiently throughout the house. Josh was professional and communicated well before, during and after the installation. He took pride in the installation and we are really happy with the result. Highly recommend Josh and Staton!
M Davis
3 days ago
Mr. Fanning was very good. Professional. Patient. He was at my home on April 13th. He called ahead to confirm my appointment and the reason for the repair visit. Mr. Fanning gave me an arrival time update, and he arrived on time. He snaked the drain pipe that is connected from the outside into the kitchen under the sink. He replaced the PVC pipe P trap and tail piece that is connected to that drain pipe. This resolved the problem of the water standing in my sink and very slowly draining. This also resolved a leak at connection between the sink drain and the P trap. Upon completion of the work, Mr. Fanning told me to call Staton if there’s any problem with the repair he completed. Staton service has a one year warranty and they will return to fix the problem free of charge. It’s been 6 days since he completed the repair. The water drains from the sink immediately and there have been no leaks. Thank you!
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