Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Ann Doherty
3 days ago
Joshua was very friendly and knowledgeable. His workmanship was very professional and he was very clean!! Thank you
Paula Caprice
3 days ago
Steven Shell did a remarkable job. He found a leaky shut off valve and fixed that while also fixing my toilet works. I would definitely use him again!
Zoe Mossburg
3 days ago
Cristian and tia was great and very friendly. Cristian seems to know what he’s doing and looks like he’s been trained good. Would highly recommend
Cindy Gambone
3 days ago
Awesome guy !! Sam came in and assessed the situation with skill and
Fixed the problem fast and accurately!!
Zachery O
3 days ago
Stiven and Callie were awesome! Showed up on time and efficiently completed the services. They were both knowledgeable and thoroughly explained what they were doing. 5 stars!
E LakesIII
3 days ago
Mr. Harper did an excellent job performing PM service on our HVAC system. He was professional, demonstrated knowledge in the area, clearly articulated his findings, and was transparent regarding remediation prioritization
Tom Marryott
3 days ago
We had a regularly scheduled HVAC maintenance with Staton. Our technician, Stiven Llano Did a fantastic job. He walked me through everything, clearly explained the condition of our unit, and gave helpful advice on how to take the best care of it going forward. Even though it was routine maintenance, he went above and beyond. Highly recommend this company and especially Stiven. Five stars all the way.
Jeff Brown
4 days ago
Great job! We had a lot of things going on which interfered with getting a dehumidifier installed, but Ja'Ron persevered and got it all done in a courteous and concientous manner. 6 stars!
Cynthia Glime
4 days ago
He was very respectful and informative and explain things so that I could understand
Jeff Summers
4 days ago
Very personable and dedicated. His persistence and skill led to a successful resolution of drain clog. Also being a Yankee fan is a plus.
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