0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Claire Serio
2 days ago
Staton continues to provide outstanding customer service. Office staff courteous and prompt. My tech this time was Joshua B.He was professional and polite, and went out of his way to complete the services to my satisfaction. Answered all my questions. Would absolutely recommend to anyone in need of plumbing or HVAC services.
Ann Kennedy
2 days ago
Sam was great.
Danny Tress
2 days ago
In December, Justin Edwards installed my new HVAC unit, and I couldn’t be happier with both the system and the service. He was efficient, friendly, and took the time to walk me through everything with clear, helpful instructions.
It’s now April, and he came back to inspect the cooling system for the warmer months. Everything is still running perfectly, and he offered more great advice on how to keep it that way.
Highly recommend Staton and Justin Edwards to anyone looking for reliable heating and cooling service or installation.
Nakeisha Williams
2 days ago
The team was absolutely amazing ! Rodney, William, and Derick provided me with all of the support I needed and went above and beyond to give me service. They installed an entire new unit and walked me through things step by step ! This teams service is unparalleled !
Mark Chapin
2 days ago
Courteous and engaging. Hard to rate service... It was just checking install on new equipment. Chip explained what he was doing and helped me understand what to look for to evaluate normal functioning of our split unit vs performance issues. Will definitely use them again!
Patricia Menke
2 days ago
Joe was great
Great communication
David Doyle
2 days ago
I called W.L. Staton Plumbing with a leaky washer hookup issue and they gave me a four hour window (same day). The tech, TJ, showed up an hour after I had called and assessed the issue. He outlined the work (and price) that needed to be done. All work was completed and once finished the area was spotless and fully cleaned. TJ was very professional and accommodating with the few questions that I asked. Excellent! Ok
Ann Marie Miller
3 days ago
Super knowledgeable and felt safe with Justin and his crew in my home. Took time to help explain things and answer my questions.
Duane Mott
3 days ago
Cristian came over this morning to do an annual Spring HVAC tuneup and inspection. He perform diagnostic on the whole system and explained everything what he did. Very thorough. I like that.
Julie Secoura
3 days ago
Josh Sneed was excellent. Prompt, friendly, confident and knowledgeable. He found that the a/c was not working properly because a prior technician accident disconnected a wire to the compressor. So there was no charge at all.