Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Tom Carpenter
1 day ago
Had issues with well and pump system. Called several companies that advertise 'call day or night' for immediate service. Not one answered the phone. Finally found Staton. Although not able to come immediately they did promise service early the next day. The tech (Joe) was at my door very early. I explained to him the issues I was having. He gave it some thought and proposed some solutions. Throughout the process he explained what he was doing and why. Within about three hours we had our water back, and everything was running better than ever. Thank you, Joe and Mr. Logan. I don't normally recommend businesses, but I will recommend Staton. Outstanding service!
Paul Stukus
1 day ago
Great work by Steven - not only did he repair the leaking copper pipe we called him out to fix, but his thorough inspection following repairs identified another leak in a different area that we hadn’t previously noticed. He came out and made the additional repairs the very next day.
Lisa
2 days ago
Fast and friendly service. Thanks Vince! I also want to thank Sam for plumbing service. He did an excellent job on a burst pipe.
Megan Wolfinger
2 days ago
Joe was fantastic! Super friendly, communicative, and thorough with work. Would definitely recommend and use in the future.
Patricia Skidmore
2 days ago
I had to have my heat pump replaced which isn’t a great thing but these guys made it painless. They are knowledgeable, quick and efficient. The work area was left spotless. They all rate a 5/5 from the people that answer the phone, the sales rep and the installation crew.
Nick Cooke
3 days ago
Sam was quick, courteous and professional! Thanks!
J Kettish
4 days ago
WL Staton showed up to make repairs on my Humidifier the same day I called. Andrew thoroughly explained everything beforehand and his professionalism and service was top notch.
asuperstine
4 days ago
Our technician Robert was absolutely great, got to us quickly and got the work done fast and professionally. Getting our house taken care of by staton is always a great experience!
Kelly Miller
5 days ago
That was incredibly thorough with each repair. He identified the root cause of many of our plumbing issues (low PH) and repaired the pump same day. We are truly grateful for his time and expertise!
Deborah Owens
5 days ago
We are extremely pleased with Andrew Klein’s exceptional service. He arrived on time and efficiently diagnosed and resolved the issue with our heating system. His professionalism and expertise were truly commendable. Based on our recent experience with Andrew, we’ll definitely rely on Staton for all our future service needs.
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