0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Laura Stammer
2 days ago
I needed a hot water heater replacement. Matt K installed within a week of the initial quote. Very professional work was completed in a short amount of time. Highly recommend! Thank you Matt.
shaun stemmler
2 days ago
Joe was great- explained everything clearly, friendly, and efficient!
Donald
2 days ago
Stephen did a great job assessing the issue and making the repair.
Elizabeth Ebersole
2 days ago
Staton is top-notch. All of their staff are personable, professional, hardworking and knowledgeable. They go to great lengths to make sure that their customers are completely satisfied. They have done multiple tricky projects for me in my historic home in downtown Annapolis and conceived some extremely innovative solutions to unique and challenging issues. They are intimately familiar with the Annapolis permitting process. One particularly difficult project that involved moving a 120-year-old radiator and trying to retrofit a washer and dryer into my historic home was flawlessly executed for me. I definitely recommend Staton and think very highly of the manager Ryan who has over seen the projects for my home.
Stephen Miller
2 days ago
Cristian was professional and preformed a check up my the system for HVAC system. Provided pictures and an easily understood explanation of the current condition. Provided a list of options for the services as well from Would recommend their service for a check up.
Ashley Anderson
2 days ago
Cristian was very helpful. He checked the HVAC system and gave us informational options for repair vs replacment.
Thomas Silvers
3 days ago
Noah was very good, made suggestions for alternative options, professional all the way
Tall_Intell1 Whit
3 days ago
The Staton people were, knowledgeable, friendly, and courteous. They quickly performed the install, explained how to use the equipment and cleaned up behind themselves.
Kathryn Keough
3 days ago
Andrew was very knowledgeable and found a leak very quickly. Fixed it and on his way in pretty short order:)
D Ll
3 days ago
What else can I say other than..things never quit working at opportune times. So our water heater has been going down hill for a while. To be fair, it lasted almost 22 years! WL Staton was the only place to call me back in a prompt manner. They are the only one who came out to look and speak to me face to face. And Sam, the tech that showed up, was nothing short of amazing. He walked me through the process, made sure I was comfortable and had answered all of my questions. Were they the least expensive, no. But in my opinion it was worth it. It was not a contractor grade heater and Sam was a pro during every step of the way! Would definitely use them again and request Sam!