Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Jim Paulsen
3 days ago
Sam Northup was great! He totally solved my problem and is a credit to your company. He identified the problem immediately and fixed it straight away. Would request him no question should I need help again.
Javaris Cooper
3 days ago
Excellent and quick work on my toilet repair
MeMe B
3 days ago
They were right on time, worked diligently and completed the new HVAC system in a professional manner. They explained all the new features and were very thorough. Great job!
Jessica Johnson
3 days ago
Very pleased with my entire Staton experience. Their technicians are knowledgeable, straightforward, honest and professional. They are there to walk you through all the options and discuss each one, making sure you understand your choices. Having to get a new AC unit and sump pumps were an unexpected situation but they made the process easy, they were transparent with options and it was installed with ease and they showed me everything and explained what they did. Very glad I chose Staton and I appreciate their team and techs! Well done to everyone!
Terry Cooper
3 days ago
Jason did a really good job when he came to fix the issue with the water in the shower. He instantly knew what the problem was and how to fix it. He also showed me exactly what he did which I really appreciated.
Dale Mossburg
3 days ago
We had staton out today they were one of the most professional and courteous HVAC companies I ever had the pleasure of working with they did an outstanding job. Steve and Stevie were the tech. That came out both We’re outstanding I would highly recommend them to friends and family and definitely will call them in the future. If I have any problems plus I signed up for them to come out and keep my HVAC Clean and running smooth
Defending the Veil
4 days ago
I called another service company who booked me. Then late in the day they called me back and said "sorry all of our service reps are in training tomorrow and cannot come." I hung up on them and called Staton who came out immediately and now I have heat. Thank you Stanton.
Tony Warner
4 days ago
Service of our water softener system/pump.
Job was done quickly and the technician went out of his way (after hours) to pick up a special part.
Grace Cavalieri
4 days ago
SAM Northup is a fine technician. Capable and efficient and I recommend him 100%. He is personable and attentive to detail. He is a credit to your organization.
Maryalice Todd
6 days ago
Sam Northup was the technician that I worked with who solved a problem with my showerhead and water pressure. He was knowledgeable, professional, and listened well to my concerns. He took his time to make things right. I also had concerns about other plumbing issues in my house that were addressed in the same positive way. I highly recommend Staton and I sure hope I will see Sam for my plumbing needs in the future. I would also like to commend the staff and the ease of scheduling I was able to get in the same day.