0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Tom
2 days ago
Good guy did a great job
Ronnie Yates
2 days ago
Great company with friendly and helpful technicians. Took pictures of all their work to show you status of system. Can't recommend them enough!
Paula Neira
2 days ago
Great Service, Steve did a great job. Professional and thorough. Took the time to explain items.
It was a pleasure to do business with Staton and will continue to use them. Highly recommended.
John Walker
2 days ago
Steve did an excellent cooling and heating inspection cleaned the evaporator coil, installed an evaporator drain safety switch and applied corrosion grenade.
Maria Battle
2 days ago
Fantastic price, service quality and expertise I trust.
Todd Turner
3 days ago
We have an old house with a narrow crawl space. The guy was great and wasnt scared of getting dirty. This company does aloy of work for our rentals
Tracy Darbro
3 days ago
He was so very professional and made sure I understood everything he was doing. He took the extra effort to relay the information to my son over the phone. Don’t loose this guy!😁
Angela
3 days ago
Thank you for your great service today!!!
Technician Stiven is very nice guy. He explain every important things I need to know . Thanks again hope to see you again next service .
Elizabeth Ebersole
3 days ago
Staton is top-notch. All of their staff are personable, professional, hardworking and knowledgeable. They go to great lengths to make sure that their customers are completely satisfied. They have done multiple tricky projects for me in my historic home in downtown Annapolis and conceived some extremely innovative solutions to unique and challenging issues. They are intimately familiar with the Annapolis permitting process. One particularly difficult project that involved moving a 120-year-old radiator and trying to retrofit a washer and dryer into my historic home was flawlessly executed for me. I definitely recommend Staton and think very highly of the manager Ryan who has over seen the projects for my home.
Maria Alcoke
4 days ago
So grateful that I chose Staton for our plumbing emergency. They were able to send a plumber out within an hour of us calling. Jason arrived, he was incredibly knowledgeable, friendly and thorough with the resolution of the issue. He explained everything clearly and made me feel at ease while dealing with a stressful home issue. I was so impressed with the service that we opted for a membership plan with them since they also offer HVAC services. Would 10/10 recommend Staton!