0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Emily Yanchuck
2 days ago
Staton is super dependable, responds quickly, and does quality work. Ja’Ron made sure I understood what the issue was, and clearly presented several different options to fix it.
alex helfand
2 days ago
Great technician and customer service.
Very happy with service and professionalism
Cathie Krajewski
2 days ago
Ja’Ron was very thorough and respectful. He checked my AC System and couldn’t find any significant issues that needed to be addressed at the present time. Of course my system didn’t make the noise I called them for. I would definitely recommend Ja’Ron for any future issues I may have!
They have a very inclusive comfort care membership too! Which I signed up for. Thank you Staton for your friendly customer service.
Angel Kerr
2 days ago
My service was great and the technician, Josh, was amazing. He was knowledgeable, personable, explained things well and was just made it a great experience.
Shaun
3 days ago
Justin came out to do a check up on HVAC system. was very professional and showed ready to get my HVAC system ready for the summer months. He was very helpful and answered all my questions. I'll be a staton customer for life👍🏻
John Doherty
3 days ago
Just a total professional with manors to make my wife feel good. Thanks Sam!!
Mark Frawley
3 days ago
It was pleasure working with Chip and Craig today on the check-up for our new heat pump/AC. They were quick and efficient and took the time to answer all my questions. Five stars.
joan hawkins
3 days ago
Thank you Staton for providing same day service! My Technician Mike Leedy arrived timely, exhibited excellent customer service, and knows his craft. Staton Employees always do great work! This is why, I am a repeat customer!
Tom Terry
3 days ago
Ja'Ron Coates did a great job and got the air conditioning up and running again. In addition, he took time and explained every step in detail as to what he had to do to repair the unit. Finally, he gave us options which were helpful and hopefully they will work moving forward. Ja'Ron was awesome !!! 😃👍
LaVaughn Henry
3 days ago
Staton Heating and Cooling did a great job in installing a new furnace in my home. After the lead tech, Steve S., identified the multiple problems with my previous furnace that had stopped working, the company got me a great deal on a new one and had it installed within a day. Additionally, their ongoing service plan is extremely competitive in its pricing and helps to ensure a long life for my new equipment. Thanks and I really appreciate the repair and service.