Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
del Morales
3 days ago
Very happy with the Staton team: great communication, very professional. Justin did a great job of installing my new heat pump and water heater. It was clear that he took pride in his work and wanted to be sure that everything was done just right.
Antonio Gomez
4 days ago
The crew from Staton, Jason and his co-worker, arrived within an hour of my initial call. They diagnosed the problem right away and successfully cleared the clog. They were professional and cleaned up their work area. Overall this was a great experience and I would use Staton services in the future.
Michele McDaniel
5 days ago
A representative from Staton responded to my inquiry, was able to get me an early appointment on Christmas Eve. The technician, Matt McClure arrived, was pleasant, professional, and provided details on what needed to be done.
Chuck Riley
6 days ago
Mike and Logan did an outstanding job.
Karlotta Richards
1 week ago
Josh was very professional and very knowledgeable. He took time to explain the problem and discussed a feasible solution. He definitely provided A++ customer service. I absolutely recommend him!
Gloryann Morales
1 week ago
The technicians are very friendly and patient with the customer.
Bray Perry
1 week ago
Best company I have used to date.
Allen Laine
1 week ago
Our technician, Josh was very courteous, professional and knowledgeable. He helped us understand the issue with our system to take appropriate next steps. Pricing was also reasonable.
Tomcat Cockpit POV
1 week ago
Excellent, fast, and helpful. Was responsive to all my questions and explained options for service plans. Performed work efficiently and cleaned up throughly afterwards.
Gene Major
1 week ago
Wes came out quickly and fixed our issue. Great service