Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

1peytonplace703
2 days ago
Tim is an outstanding hvac tech and knowledgeable about his trade. He answered our questions simply and we appreciate him for that.
Richard Pavlosky
3 days ago
Joe Fanning was our Plumming tech. He did a very good job assessing the situation and the issue. Gave me a quote as to what he was going to do to correct the problem. He was very polite and courteous and respected our property. He did a great job in repairing the leaky pipe. Cleaned up the area and then explain to me what he did had me test it.
Denise Sterling
3 days ago
Very nice and professional.
Chris Kamenoff
4 days ago
Tim was excellent! He explained everything that he checked while doing Fall HVAC maintenance, including 27 detailed pictures inside and outside the unit. All of the measurements were shown and were in range. I’m very impressed with how thorough and knowledgeable he was. He was very personable and professional, as well. We highly recommend W L Staton and Tim.
Karol Prochotsky
4 days ago
Steve Stuart did great job
garymichele s
4 days ago
Professional and efficient. Diagnosed the problem and completed the job in quick order.
Richard Pavlosky
4 days ago
Had a great experience with my HVAC tech Tim. He was very knowledgeable and polite. Explained everything as he was doing it and made recommendations for making the unit run more efficiently.
Jessica Davis
4 days ago
I calledStaton because I had a toilet that was flushing on its own. Joe came and examined my toilet and let me know exactly what was going on with it. He replaced some parts after going over pricing with me. Now my toilet is working perfectly. His work was quick, professional and efficient. I would definitely recommend Staton Plumbing.
Chessa Huff-Woodard
5 days ago
Our technician, Ja'Ron, was exceptional - professional, kind, knowledgeable, and helpful - just what our family needed after several hectic years of HVAC and flooding issues. We wish him well in all his endeavors!!
Chris Kamenoff
5 days ago
How was fantastic! He diagnosed the problem, fixed it, cleaned up everything and explained all that he did. He was very personable and professional. We highly recommend W L Staton and Joe.
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