0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Christine Granville
2 days ago
Excellent!!! explained everything as he went along and was very friendly and polite.
Blake Olsen
2 days ago
Our technician Nathan was a amazing. Nathan was professional, personable, and thorough. He got the job done in a reasonable time with no issues. Technicians like this are what will keep me a return customer.
Benjamin Fletcher
2 days ago
My experience with Staten was excellent. The pressurized booster pump started leaking and it was very difficult to determine the cause. Staton came in quickly and professionally diagnosed the issue and began work to fix it. The solution was solid and should last for a very long time. Given this is a new house for my wife and I we were very satisfied with the effort.
Amy Everhart
2 days ago
Cristian was wonderful.
Gwyn Smith
2 days ago
He was great - had to crawl on gravel to make repair-
Bonnie Morris
2 days ago
Cristian did a great job on my start up. Very helpful and helped me schedule my plumbing inspection
Lael Holton
2 days ago
Cristian was fantastic today...very knowledgeable and personabke. I appreciate the information he provided, and the insight he gave on my components was very helpful. Thank you!
David Konitzer
3 days ago
Nathan, the service technician who came to my home, was extremely professional and went above and beyond to provide excellent service. He was very knowledgeable, took the time to explain everything clearly, and offered helpful recommendations. I truly appreciated his professionalism, expertise, and willingness to make sure I understood everything. Nathan is a great asset to the company, and I would highly recommend him!
Norm Kross
3 days ago
Cristian was great did good on my maintenance
David Jordan
3 days ago
Christian was an professional awesome tech who answered all my questions and provided us with options for what we needed to do.