Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Janice Liller
2 days ago
Steven was the best! He explained everything needed and why. Very friendly and kind. The work was above and beyond .
Janel Howard
3 days ago
From the initial call I received compassion, concern and priority. Josh diagnosed the issue and presented the plan to remedy the issue explaining the details ensuring that understood the entirety of the job. 5 star experience from beginning to end! I will recommend Staton to my family and friends!
Maryanne Means
3 days ago
Professional, Timely, work well done n pleasure to have in the home. All of those n more! Quick to respond to our emergency and quick to diagnose n repair issue. Please send Sam to our home all the time!
Cee Em
3 days ago
Matt is a definite asset to your company, very polite, well spoken, knowledgeable about his work. I would welcome him anytime in my home such a respectful young man. Because of Matt and his knowledge we became new members.
Dan Clague
3 days ago
Mike from Staton Plumbing, Heating and cooling and his apprentice did an outstanding job today getting some plumbing safety issues squared away for me. Good guys and company. Highly recommend them.
Fawnn Hamilton
3 days ago
Both representatives were knowledgeable and forth coming with the full process, time as well as estimated cost. Their professional was exemplary. I would highly recommend.
Constance McKoy
4 days ago
repairman was extremely knowledgeable, professional and courteous. He did maintenance on our AC system.
Jake Donnay
4 days ago
Eyondre Harper did a great job. He diagnosed the problem and didn’t try to see us equipment we didn’t need. I would definitely request him again in the future!
Jenelle Hinnant
4 days ago
Andrew was amazing. He has come by my home on a couple of occasions. He is always polite, professional and efficient.
Mindy Wolfe
4 days ago
We recently had Staton Heating, Cooling, and Plumbing install a completely new HVAC system in our home, and I couldn't be happier with the experience. From start to finish, the entire team was professional, knowledgeable, and courteous.

The installation crew (Taylor, Kevin, Jake, and Jorge) worked efficiently and were very couteous. They clearly knew what they were doing, answered all of my questions, and made sure everything was installed correctly before leaving.

It's refreshing to work with a company that takes pride in both the quality of their workmanship and their customer service. The new system is working great, and I feel confident that the installation was done right.

I would highly recommend Staton Heating, Cooling, and Plumbing to anyone looking for a professional, reliable HVAC company.
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