Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
John Kontor
3 days ago
Excellent, quick, quality service
James Waters
3 days ago
They came on time and completed the work earlier than expected.
James Durcan
3 days ago
11/18/2025:
Called Staton for a heat pump check-up and found out we had a
faulty starter which could cause major problems down the road. Andrew my Staton technician clearly explained everything to me , but put no pressure on me to get it fixed immediately. I decided to get the job done at a great price. Andrew was awesome. He took care of my problem. He was a very professional, caring individual. I am very pleased with the results. I will not hesitate to call Staton again should I have another problem with my heat pump.
What a wonderful company. I went down into the basement this
morning (7/21/21 - Wednesday) and I found another leak in my
overhead copper piping. I tried to fix it myself, but I made it much
worse. I even had to turn the water off because of water escaping
from the copper pipe. I called Stanton and was greeted by a very
nice caring lady, and W. L. Staton was able to come out in the morning
to fix my leak. Joe and Paul were very nice polite professionals I
immediately took a liking to them . They ended up replacing all the
copper hot water pipes in the basement ceiling for a very
reasonable price. They quoted me the price before they began
the work! (I had many other small leaks in these pipes.) They
did a great job. NO MORE LEAKS!! I will recommend
them to others, and they will be my go to plumbers from
now on. Thank you W. L. Stanton!!
Maurice 2
3 days ago
Luke from WL Staton Plumbing did an (Excellent Job) . He replaced our 2 outdoor hose bibs with New frost free outdoor hose bibs. Great Job Luke. .
Matt Pfau
3 days ago
Called first thing in the morning to state he would be here in 30 mins. Arrived on time and completed the work very fast. Super appreciative and very professional. Will definitely use Staton again. First experience with Staton and needless to say will use again
Steven Petri
4 days ago
W. L. Staton was quick to respond to a domestic hot water outage on the same morning that I called for help. Vince Harris did a great job of performing routine maintenance on two Navien tankless hot water heaters, then making a hour-long trip to pick up a replacement part for one that failed on one of the units. His work was excellent, he was very courteous, and he went out of his way to pick up the part I needed to get my whole system up and running again. I will be calling W. L. Staton again for future maintenance and repairs on these units.
Brenda Cressman
4 days ago
Jarrell was professional and friendly. He resolved our issue immediately with no complications. We highly recommend Jarrell and Staton plumbing!
1peytonplace703
4 days ago
Tim is an outstanding hvac tech and knowledgeable about his trade. He answered our questions simply and we appreciate him for that.
Richard Pavlosky
6 days ago
Joe Fanning was our Plumming tech. He did a very good job assessing the situation and the issue. Gave me a quote as to what he was going to do to correct the problem. He was very polite and courteous and respected our property. He did a great job in repairing the leaky pipe. Cleaned up the area and then explain to me what he did had me test it.
Denise Sterling
6 days ago
Very nice and professional.