0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Geneva Hunter
3 days ago
Cristian was excellent
Cee Em
3 days ago
Stiven was excellent, he explained everything…very professional and knowledgeable
Eugene Vellia
3 days ago
Steve was great. Very knowledgeable, told me exactly what the issue was, it was back in service in short order. Staton the day before my appointment and stated they had a tech available if I wanted him to come. Couldn’t ask for more. Would definitely recommend them in the future.
Linda Russell
4 days ago
Gabriel was a knowledgeable, honest professional.
I was very appreciative of his honesty when coming across extenuating circumstances with my system that he explained would likely result in more adverse problems and at the least not permit effective cleaning of my system.
I was very appreciative of his honesty when coming across extenuating circumstances with my system that he explained would likely result in more adverse problems and at the least not permit effective cleaning of my system.
Brad Spegel
4 days ago
cristian was very pleasant and explained things well. he did the service quickly and professionally
Matt Opsahl
5 days ago
Joe was awesome, quick, and professional!
Jason Verney
6 days ago
Shower faucet repair on both of my bathrooms. Matt did an exceptional job, and did it short time. Highly recommend.
Geneva Hunter
7 days ago
Cristian was excellent
Pete Johnson
1 week ago
We had a most unpleasant situation with broken pipes in our crawlspace. Plumber Matt saved the day. Competent, professional and personable. A job well done.
Hartwell Alderson
1 week ago
Joe was great. He found the leak immediately and took action. Within a day we had everything up and running again.