Customer Support Representative

Great experience with Tim. Very thorough and informative.

Great experience with Steve 5/19/26. Got my a/c up and running quickly.

Matthew is extremely professional. He has an an above and beyond command of the knowledge required for his line of work. He takes time to educate and explain things so you know exactly what he’s fixing and what things to look for in the future. He even takes time to explain the different materials he’s using and the reasons why. He offers several different options as far as cost, and he doesn’t pressure you into any one or the other. He gives you the information you need and then gives you the freedom to make your choice. It is rare for me to have someone of such high standards and such professionalism working here at my house. He is courteous, caring, and an incredible listener. He redid every single thing under my kitchen sink that had been causing me problems for time now. I am over the top pleased with the work he did as well as the state and plumbing company themselves. This is an excellent company and very trustworthy.

Pleasant visit and serviced the back up battery for my sump. No charge as it still under warranty

Christian was excellent. Polite, personable, knowledgeable, professional! If I was running a business I would want employees like Christian! If I could have Christian for all future visits that would be great!

My toilet was clogged at 10:30 at night. I called Staton plumbing at 9 o’clock in the morning the next day and they were here by noon. Matt came and couldn’t have been more professional or knowledgeable. He gave me an estimate, he fixed it and It has been working perfectly since. The price was more than fair and they even followed up the next day to make sure everything was working well. It is hard to find a company with such incredible customer satisfaction and knowledge of their trade. I would use them again in a second.

Joe F was great! Handled the issue quickly and promptly, addressed all our concerns and was happy to explain anything we had questions about

Fantastic service. Made a difficult situation so much easier. Really appreciate how responsive and informative they were.

Staton Plumbing and Heating was fantastic to work with from start to finish. I was always able to get ahold of them (despite them having a hard time getting ahold of me - I do apologize for that) and everyone I spoke with was friendly and answered all of my questions. Our technician, Matt McClure, was timely and had great work ethic. He explained everything in detail and gave us three different options for the replacement of our water system that was failing, causing corrosion of our pipes and very high acidic water. All in all it was a seamless process and I highly recommend them and will also be working with them in the future if and when any other problems arise.

Excellent service. Had an issue on a hot summer Sunday and a technician came out within an hour of my call and addressed everything immediately.

Matt from Stanton Heating, Cooling, and Plumbing was fantastic. He was very informative about the issues we’re having. He was transparent with the repair process and pricing. He also offered solid suggestions on what we can do in the future to maintain our water heater. Thank you.