0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Trevor Bell
3 days ago
The people that work at Saten are always professional and easy to talk to. They have great communication skills and do excellent work. Every time they've sent out a tech the work has been excellent. Heavily recommended
Mary Greenlee
3 days ago
Joe is a nice guy he knew right away what the problem was and got it fixed so fast. He gave me a price and gave me some choices. He is very professional.
STIXX FIXX
4 days ago
Excellent service came out shut off water
pumped water heater out
next day returned replaced in around 2 hrs
the serviceman was knowledgeable and personable would recommend
pumped water heater out
next day returned replaced in around 2 hrs
the serviceman was knowledgeable and personable would recommend
Ann Taliaferro
6 days ago
Stephen went above and beyond for is and we are so pleased with the work.
Eddie Leavitt
6 days ago
Steven completed detailed inspections of both systems and used pictures of our equipment to support his assessment. Highly recommend.
Delbria Walton
6 days ago
Roman was great, very nice and knowledgeable. This is my second time working with Staton and I can officially say they have a loyal customer in me!
Scott Wareham
7 days ago
Matt K. was great.
Ed Beidel
1 week ago
We are new homeowners in this area and Gabriel and helper (? Sorry) were our techs for our duct cleaning. The were very thorough and meticulous. Explained and showed us a number of things in the process. They were courteous, knowledgeable, efficient and professional. Very good experience with Staton as always.
Cameron Menzies
1 week ago
Christian was very courteous, efficient and helpful.
brian adams
1 week ago
Nathan did an excellent job diagnosing our issue and finding a solution. He completed the work efficiently and left the area clean.