0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Prince ACAD
23 hours ago
He's very sure of what he's doing and very detailed with his explanations.
Richard Binkowski
24 hours ago
While installing a new vanity at my house the drain pipe going into the wall disintegrated in my hand. I quickly called Staton and they were able to come in approximately 2 hrs. They repaired and replaced the damaged. And checked the new vanity and old vanity for leaks. I had purchased the yearly maintenance packet and they also checked my water system and flushed the water heater. Two great technicians. Very knowledgeable and friendly. Explained what they were doing and made suggestions as to what else could be done in the house. Highly recommend Staton for you plumbing and HVAC needs.
Tammy Studebaker
1 day ago
Ja’Ron was awesome and fast in getting the work done . He explained everything
Laura Ferry
2 days ago
When our sewer pipe burst, the situation felt completely overwhelming. I was dreading having to call a plumbing company, but from the moment the team from Staton arrived, their professionalism put me at ease. They quickly identified the problem and clearly explained what was happening and how they would fix it. I immediately felt that everything was going to be okay, and it was. I’m so grateful to have found such a reliable, professional company. Staton will be the first call I make for any future plumbing needs.
Marj Sparer
2 days ago
As before, Cristian did a great job!
Sydne Owens
2 days ago
Andrew and Vincent were great with diagnosing our problem and helping us find a solution! They were quick and very helpful
Justin and Darrius were they the very next morning to put in our new system and did an amazing job! They were respectful, quick, and kept us in the loop the whole time!
Justin and Darrius were they the very next morning to put in our new system and did an amazing job! They were respectful, quick, and kept us in the loop the whole time!
Joe Boteler
2 days ago
Everything went extremely well except Joe is a Yankee fan! No way!
Daphne Wicker
2 days ago
Very professional..you should be proud to have Mayala on your team. Great personality!
Michael Pestorius
2 days ago
Steve came out to do an HVAC inspection and replace a condensation pump. He was prompt, helpful and knowledgeable. I would recommend him to friends.
Louis Berner Jr
2 days ago
Excellent job. Robert was careful to explain everything.