Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
cameronheckman
3 days ago
Joe was timely, friendly, and the mechanical repair was performed on our shower mixer as requested. I am holding back the fifth star due to the finishing. The old caulk was not completely removed from the faucet trim, the new caulk was not applied thoroughly, and plumbers putty waste was left in the tub and on the fixture. Otherwise, good experience.
Shawne Carroll
4 days ago
Good experience.
Elner Gant
5 days ago
I had an emergency sewer backup. The first company I called told me twice someone would call. After 2 hours no plumber. I called Staton and their plumbers were there in 45 minutes. They were the best, professional, courteous and cleaned everything before they left. They are the plumbers I will call in the future. Thank you Joe and your team.
EG
Anna Tereshinski
5 days ago
Staton is the absolute best—hands down. We had a wide array of plumbing issues that Matt solved for us. 5 stars for Matt and Staton!
John Decker
5 days ago
Tony and his helper were very professional and efficient with their time while installing a new unit.
Luke Page
5 days ago
Robert was great to deal with from start to finish while keeping me informed throughout the process of how the install was going. Great quality work done.
Melissa Sedwick
5 days ago
Jeff is absolutely fantastic! He’s so knowledgeable and thorough. He provides great advice and wonderful customer service!
Paula Caprice
5 days ago
Frank Morgan was a delightful technician to work with! He diagnosed my problem and fixed it quickly and efficiently. I will definitely use his services again?
Jackie Maloney
5 days ago
Vince was courteous and explained everything to me. He also helped me change out my water filter.
Richard Fields
6 days ago
I was fortunate that I found a reputable company. Staton plumbing sent an experience technician to handle my plumbing problem. The results were better than expected. I would recommend Mr. Leedy to my friends.