Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Gail Pelton
2 days ago
Shawn did a fantastic job. He was very thorough and cleaned up after himself!!
Austin Moore
3 days ago
Stellar service, reasonable price and a lot of willingness to go the extra mile. Coordinated and completed an install despite me giving them short notice. Friendly staff and great communication. Will be recommending to all my neighbors in the future.
Doris Cavey
3 days ago
Sam was the plumber. He was very efficient and personable. He deserves a raise. He offered some info/advice about getting into the plumbing trade for my grandson. Big KUDOs.
Joe Boteler
3 days ago
Everything went extremely well except Joe is a Yankee fan!
Steven Rosser
3 days ago
Tech
Davon James
3 days ago
The manager was very nice to call me back and sent techs to overlook my HVAC system. I appreciate the communication
Don Morr
3 days ago
Very knowledgeable friendly
S Lang
4 days ago
I have been a home owner for over 30 years.
Joe is absolutely amazing. First of all, they answered the phone on New Year’s Day in minutes! We had the worst kind of sewage backup and Joe was here less than an hour, again on New Year’s Day!
Joe is extremely, professional, knows what he’s doing, very rare to get this quality of service nowadays.
On the top of that , their price was very reasonable.
100 % recommended! I would call them again without hesitation.
Angel Kerr
4 days ago
My service was great and the technician, Josh, was amazing. He was knowledgeable, personable, explained things well and was just made it a great experience.
Marie Lamm
6 days ago
Very polite and efficient. Provided explanation for everything he did.