0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Jennifer McGee
1 day ago
Joe was prompt, friendly and knowledgeable. While installing the water heater, he noticed my sump pump was malfunctioning, and he was able to replace it at the same time. He also did a complete plumbing inspection and scheduled my HVAC inspection. Great service!
Mark
1 day ago
Cristian was professional and polite. Would recommend.
William Peffley
1 day ago
Minisplit installation. Rey and crew (Jorge, Ty, Kevin) and eventual additional help from Taylor ... AMAZING. These guys are prompt, respectful, optimistic, and detail oriented. I am very impressed with them. Lisa in the office is amazing - very personable, great communication, very nice and accomodating. This crew ran into some trouble during the job that had more to do with the sales and logistics side. But they handled it, even coming back on the weekend to finish up. I would have any of the guys listed above come into my home to do any work with absolute trust.
E B
2 days ago
Eyondre was excellent.
Robert Kelly
2 days ago
Alex was very competent, considerate, personable and professional.
lucinda dalzell
2 days ago
The work was part of a larger renovation and they were extremely timely doing the full HVAC replacement in two days. I then added some additional plumbing work and that took 2.5 days. The HVAC system seems to work beautifully and it was extrenely helpful they kept such a tight schedule
Eva Shidle
2 days ago
Sam Northrup and Steven Shell worked on a number of my plumbing problems today. They did an excellent job, were extremely helpful, listened to me and answered my numerous questions.
Maureen Dickerson
3 days ago
Cristian was great, explained everything very clear to me.
William Peffley
3 days ago
Minisplit installation. Rey and crew (Jorge, Ty, Kevin) and eventual additional help from Taylor ... AMAZING. These guys are prompt, respectful, optimistic, and detail oriented. I am very impressed with them. Lisa in the office is amazing - very personable, great communication, very nice and accomodating. This crew ran into some trouble during the job that had more to do with the sales and logistics side. But they handled it, even coming back on the weekend to finish up. I would have any of the guys listed above come into my home to do any work with absolute trust.
Oliver D.
4 days ago
Great work fast and professional.