Customer Support Representative

Update 6/25 - Just had summer HVAC maintenance inspection performed by Alex L. and his helper William. They did a fantastic and thorough job. Being toward the end of the day, they could have easily felt rushed, but the exact opposite is true, they took their time making sure everything was done 100% right, and their passion, professionalism and knowledge showed. Not one screw left untightened or reinstalled on the equipment! They left it better or as good as they found it. Very happy with the service received and feel confident we are good to go for the summer now. Call this company. You will not be disappointed. Update 2/25 - We just finished a 4-system dual fuel HP Trane system install in Bethesda, MD with WL Staton. Let me just say this. It is very difficult to find a good HVAC company nowadays, with how many there are and so many opinions; however, your search should end here, and let me explain why. Even if you spend the time diligently researching products and interviewing contractors (good salesmen), at the end of the day it comes down to the quality of the installation when determining how well your system will function and how long it will last. Proper sizing and following through with best practices are key components to a new system's longevity and reliability. This company has apprentices that do top-notch work and could almost do full installations themselves. The lead installers are beyond professional in terms of their quality of work and attention to detail. I have seen it because I have done business with them multiple times, working with several of their employees on various jobs, and they have always come through with top-notch work and have handled any special requests with professionalism. After all, the majority of HVAC system installations are retrofits and are rather custom, especially on older homes. Installing an HVAC system is a LOT of work, and it requires a great level of skill and TIME. I have a great appreciation for this industry and the people who do things right for the benefit of their customers and the equipment. This company's employees use all the right modern tools, equipment and procedures to install your system perfectly from the start, according to manufacturer's instructions. I would like everyone to know that you will not be making a mistake by going with this company at all. Original Review: They did a remarkable job with a Trane dual fuel heat pump installation in Annapolis, MD. Very clean and professional work. System performs flawlessly. You can tell they take pride in doing great work. Derick the salesman was everything you could ask for in a sales rep - humble, good listener, not overselling, just overall a great experience from start to finish. UPDATE 10/24: They recently completed another full installation for my cousin in Potomac, MD. As a commercial HVAC/controls engineer, I know about the importance of top-notch work when it comes to installation, from longevity and reliability standpoints. These guys nail every aspect of it. They installed all equipment strictly "by the books." Very impressed by the workmanship and clear attention to detail with their installation crew and process. All of their employees were so friendly and cordial throughout the process. Not every company knows how to both commission and configure equipment once installed, but these folks do, and they do so very well. They flow nitrogen while brazing (very important, not everyone does), configure all furnace airflow/gas pressure settings to your home's needs, perform load calculations when warranted, and the list goes on. You will not be displeased with their services! The quality speaks for itself. Finding this company has been like finding a gold mine honestly. Hard to come by these days. So glad they service a wide area in MD.

What a great pleasure it was to have two of the nicest service technician's installing Pex valves under our kitchen. Very knowledgeable, well trained, enthusiastic, and above all else they did excellent high quality work. They are a credit to your company. I would recommend them to anybody needing plumbing work. And you can take that to the bank.

Andrew did a great job! He explained things as he went, offered suggestions for future improvements and completed things in a timely manner. I greatly appreciate his professionalism and thorough inspection of my HVAC unit.

Justin, Tito, & Jorge along with Jesse did an excellent job installing my hvac units. Justin & Tito had to overcome a problem which they did with the help from Jorge & Jesse. They worked well as a team lead by Justin. Job well done!! Mike V

Joe arrived on time and was efficient for our emergency problem.

Fantastic service! Saved me from having to wait 5-6 weeks for AC service this summer!

Thanks to Joe Therres from Staton Heating, Cooling & Plumbing! He and his assistant are Neat Freaks and extremely talented plumbers! Not only did they identify the problem quickly, but they repaired the problem quickly and left my home as clean as they found it, in fact they may have cleaned up things that they were not responsible for! Never rushed, very thorough and careful, they did an amazing job in cleaning, repairing and replacing parts on my Gas Water Heater and saved me thousands of dollars by avoiding the replacement of an operating system that still has life in it! Ask for Joe by name and you will not be disappointed!

Outstanding work. Would highly recommend to anyone. Needed all pipes in the home replaced (4 baths and kitchen). The guys completed the job in 3 days at the price I was quoted in the original estimate. Very professional and completed the job without needing to remove too much drywall.

Joe F was super understanding and willing to show and educate me on why something was up with my system. I really appreciated his work ethic ! He was extremely tidy, knowledgeable and most of all personable. Thanks again for the quick same day repair!

Charged my over 80 yr old mom $467 to change filters in RO system, 5 filters, took him about 15 minutes. *** UPDATE -someone reached out and said this was an error and would credit her the overage. I deeply appreciate the human customer service!!!!