Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Jere Lorenzen
1 day ago
Joe did a great job! Very friendly, knowledgeable, and completed the work in a timely manner. All-around great experience with Staton!
Dawn McKnight
1 day ago
Incredible communication. Very professional and trained technician. Respectful of our home and property . Highly recommend!
Catherine Martinez
2 days ago
Tim is great!
Nadine Jacobson
2 days ago
Josh was Super nice and professional. Great work!
Cj G
3 days ago
We had a hot water leak and Station fixed our leak the very next morning. Robert and Alan were very friendly and knowledgeable. Robert explained all the work to be done and did an excellent job. Both were very courteous and always wore their shoe protectors when they came in the house. Great work!
Bret Stromberg
3 days ago
Stivan did a great job, he really wanted to make sure I understood all the details and most importantly, he wasn’t ready to leave until he was sure I was satisfied.
Ali N
3 days ago
Staton shines again! Stiven performed the annual furnace check, provided detailed photos of the furnace and explained in detail the condition of the unit.
This company has consistently provided great service to my home's HVAC, reverse osmosis system & plumbing
Louis Berner Jr
4 days ago
Excellent job. Robert was careful to explain everything.
Alfred DiMaggio
4 days ago
Randy and his trainee Jake, were fantastic. They came when they said. Very personal and friendly. Explained everything. Completed the job in a professional and timely manner. When they were done, cleaned everything up. Great job.
Alan Prince and his crew did a fantastic job in replacing our sewer pipe, in a timely and thoughtful way. They took care in placing the debris out of the way, with attention to our property. Great crew. Great guys. Highly recommend W.L Staton. Thanks
Karen Long
4 days ago
I just moved to the area and I always make sure I have reliable plumber so I did some research and got 3 quotes and Staton Heating was far the best. My first call was a water filtration system and they sent out Mike. He was awesome. He told me the same things the others did but went into more detail. I joined their membership plan because you always need a plumber and I have peace of mind with Staton.