Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Marcus Johnson
2 days ago
Contacted Staton Heating, Cooling, & Plumbing to replace a washing mashine drain pan. Matt was awesome, really knows his stuff. Got the job done, taught me a bunch of things in the process, really personable. Would definitely recommend for any plumbing work needed.
Lori Akguner
2 days ago
I highly recommend Staton and in particular Robert Moyer! He is very knowledgeable, professional and friendly. 5 Stars!!!!
Garrett Phillips
2 days ago
Cristian did a great job checking out our HVAC system and took care of everything im an effective and timely manner
James
2 days ago
I am very happy with Staton's service. We had two issues going on and Staton's technician, Ja'Ron, diagnosed and fixed both issues quickly. Ja'Ron was knowledgeable and very professional.
Patricia Copelin
2 days ago
Anthony got right to work. He is professional, knowledgeable and respectful. It was a pleasure have him take care of my plumbing concerns.
Derrick Collins
2 days ago
Joe was great, resolved my issues in a timely manner! Highly recommend!
kelly florentino
3 days ago
Cristian was so friendly and helpful. Great service!
Kristin Leach
3 days ago
Cristian was on time and handled himself in a professional manner. He was knowledgeable and patient, taking time to explain what needed to be explained. There was a question about previous work and he willingly called his manager for clarification. I appreciated his explanation of future work necessary on my AC unit without pressure.
Sara Wood
3 days ago
Cristian was professional, on time and explained everything very clearly. I will definitely be calling Staton again for my HVAC and plumbing needs.
Emad Barakat
4 days ago
A great service personal , he showed up on time he worked hard and found the source of the problem and made the right decision to solve it
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