Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

APPLY NOW


Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Joni Dorsett
3 days ago
Annual maintenance
Dennis Lamont
3 days ago
Sam knew his stuff. Went the extra distance to do the job right.
Great job Sam !!! THANKS
Garry Stigall
3 days ago
Cristian was great and professional
Deborah Cain
3 days ago
Stevin was very pleasant and professional . He arrived on time and departed as scheduled. He took the time to explain everything looked good, no concerns. A job well done.
Susan Jackson
3 days ago
Cristian was very professional and efficient
Marian Brisbane
4 days ago
Cristian was very respectful and wore his shoe covers in my daycare. Was very professional and communicative and I would highly recommend him!
E D
4 days ago
Very professional, efficient, and tidy.
Jessica Escobar
4 days ago
The techs were great, we have hot water again, they were very knowledgeable and informative. They ensured the repairs were cleaned up after the repairs and assisted with future items. It was a relief to work with experienced technicians that really understood my plumbing issues
Jennifer Filson
4 days ago
Vince did a great job
C U
4 days ago
Cristian was great today! Very helpful with the HVAC and answered all questions.
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