Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

APPLY NOW


Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Sarah Ostrowski
3 days ago
We needed an emergency appointment for one of our customers where we were waterproofing in their house and they had no water pressure. Noah came out within an hour and had everything fixed. He was professional and nice!
Kevin Mellett
3 days ago
Totally professional and knowledgeable very much appreciated how polite and thorough! Would recommend you get their package plan for all plumbing and HVAC services!
John Day
3 days ago
Tech was great, will never use company again. GET OTHER PRICES dont get screwed
Effie Gentry
3 days ago
Joe was professional, efficient and had my sink drain unblocked very quickly with respect to my home. Staton always has knowledgeable and friendly technicians which is why I continue to use their services.
Lois Brouillette
3 days ago
Steven is a keeper! He diagnosed the problem with our toilet and recommended replacing it. We ordered a new one and Steven came back the day after delivery to install it. Steven is hardworking, knowledgeable, and kind. We highly recommend him.
Donte
3 days ago
Absolutely amazing!!! I called four different Companies and out of them all they were the first ones to show up. They were able to diagnose and fix my issue in under 30 minutes. Thank you guys so much. We will definitely be using you in the future.
Gary W.
4 days ago
Robert Moyer and Logan were amazing! They cleaned up and handled my plumbing repairs like a professional.
Steve Arnold
4 days ago
Josh went out of his way to evaluate and offer options to solve my number of plumbing issues. Thorough, detailed, polite and
Very thorough and did not pressure to make any particular decision.
Both sinks are now in running order. And the hose bibs are in great shape now!
Job well done!
charlie mahone
4 days ago
Excellent service and very fast!
Garrett Dudock
6 days ago
Sam was great!
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