Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Karol Prochotsky
24 hours ago
Steve Stuart did great job
garymichele s
1 day ago
Professional and efficient. Diagnosed the problem and completed the job in quick order.
Richard Pavlosky
2 days ago
Had a great experience with my HVAC tech Tim. He was very knowledgeable and polite. Explained everything as he was doing it and made recommendations for making the unit run more efficiently.
Jessica Davis
2 days ago
I calledStaton because I had a toilet that was flushing on its own. Joe came and examined my toilet and let me know exactly what was going on with it. He replaced some parts after going over pricing with me. Now my toilet is working perfectly. His work was quick, professional and efficient. I would definitely recommend Staton Plumbing.
Chessa Huff-Woodard
2 days ago
Our technician, Ja'Ron, was exceptional - professional, kind, knowledgeable, and helpful - just what our family needed after several hectic years of HVAC and flooding issues. We wish him well in all his endeavors!!
Chris Kamenoff
2 days ago
How was fantastic! He diagnosed the problem, fixed it, cleaned up everything and explained all that he did.
He was very personable and professional. We highly recommend W L Staton and Joe.
kevin p
2 days ago
The technician that came out to perform our membership maintenance for the season was Tim. He was very respectful, thorough, and professional. We have been using Staton for several years and always have a great experience. Tim inspected both of our units and provided information as he worked. Tim did an excellent job and we will continue to use Staton for our Plumbing and HVAC needs.
Tea Cass
3 days ago
Extremely knowledgeable, professional, and personable.
Outstanding.
Mat Shiflett
3 days ago
Stephen was on time, down to Earth, professional and efficient. We will be hiring Staton again 100%
Mason Tumlinson
4 days ago
Jordan, west and Sam were amazing they got it done nicely and efficiently. They were friendly and respectful, I would like if they would come and do it again. I thought it was going to be a lot more money but it was only 4,000-5,000$