Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Karen Italiano
1 day ago
Cristian did good job on my maintence, explained everything throughly! Will have him back
Samantha Collins
1 day ago
Stiven Llano was courteous, efficient and skilled. He explained every check against every part as well as a thorough explanation of the recommended maintenance. Extremely pleased with his work and communication.
Michael Richards
2 days ago
Cristian was great to work with. Did a great job and was very professional!
Edward Brady
2 days ago
Sam was a great tech, very knowledgeable and professional
Dianne Allison
2 days ago
Steven was great 👍 knew what the issue was immediately. Handle the issue check to make sure I was satisfied before he left.?
Steve Albeck
2 days ago
Very pleasant and hard worker
Patricia H
3 days ago
Cristian did a really good job on my maintenance I appreciate his professionalism, and understood everything he said that my system needed
Mike Ulrich Sr
3 days ago
Cristian did a great job on my maintenance, and was really friendly! Would definitely have him back.
Maureen Lind
3 days ago
Rodney and William did a great job installing the new gas furnace. They kept me well informed during process and explained the new system thoroughly. Very professional, knowledgeable, and courteous Thank you Staton for the next day install Maureen
Frances Trischmann
3 days ago
Cristian did a good jib!
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