Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Susan Irwin
1 day ago
Anthony was professional, knowledgeable, and personable. He explained everything so I understood the work and my options. Fully recommend Anthony, my technician.
Anna Henderson
2 days ago
Steve always did a great job with anything HVAC related! Way to go Steve and Staton!
Nicholas Mercado
2 days ago
Justin was amazing! He was honest worked hard and made sure all of my needs were taken care of! Definitely recommend for all HVAC needs!
Weezie
2 days ago
The technician Justin Edwards was great!! Super easy to talk to, showed up on time, and knew exactly what he was doing. He explained everything in a way that actually made sense. You can tell he really cares about doing a good job. Everything’s working perfect now—definitely appreciate him and would recommend him to anyone.
Marj Sparer
2 days ago
As before, Cristian did a great job!
Edward Xavier
2 days ago
What 100% recommend Staton and cooling for all of your HVAC needs. Justin and Darrius were polite, courteous and very informative with everything they did. My system is in tiptop shape. And what made me feel the most comfortable was they told me that they have my back and they want me to be satisfied with my purchase 100%
Sara Buettell
2 days ago
Cristian did a great job with my coil cleaning, very professional.
Heather Greenlee
2 days ago
Cristian did a good job, was timely and professional and help take care of our system.
Joyce
2 days ago
Stephen is very knowlegable, professional, personable, and overall excellent! He gives a straight and honest diagnosis of the situation. Definitely requesting him again.
Natasha McCann
2 days ago
Prompt and efficient service.
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