Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Steph Metz
4 days ago
Excellent service! Mike came this morning, answered all my questions and we already have a new water heater. Thank you so much!
RAY JOHNS
4 days ago
There's so many Plummers to choose from in this area . I have found Staton to be honest , professional, respectful of your home. My technician was Joe Fanning. He was super. He did a full inspection , and completed the repairs in a timely manner. He then proceeded to go over the work he completed for me. His professionalism impressed me . I would highly recommend Joe Fanning and the services of Staton Plumbing . Thanks for a great job . Ill be using Staton for my future needs and concerns .
William K
5 days ago
Great job. Highly recommended the Staton team their tech Jason.
James Brianas
5 days ago
Knowledgeable man with a warm personality.
Roy Armiger
5 days ago
Shawn was exceptional. Provided a thorough explanation of the proposed job and completed it in a timely and professional manner.
Bryan Wand
6 days ago
Stephen was phenomenal, got the job done quick and was very informative throughout the whole process.
JuanaCole27
6 days ago
I called several plumbers in the area before reaching out to Staton Heating, Cooling Plumbing, my earlier experiences were awful—no follow-ups, missed appointments, and one plumber even walked away from a serious safety hazard that could have endangered my family. To make matters worse, they left my water heater temperature dangerously high.
From the moment I called Staton, I could tell this company was different. The representative listened carefully to my concerns, reassured me, and made me feel confident that I had finally found the right team for the job. I was amazed when, within an hour, a plumber named Jeff arrived—especially since I called close to 3 p.m.
Jeff Hemp was incredibly professional, knowledgeable, and efficient. He immediately diagnosed the problem, explained everything clearly, and resolved the issue with care and expertise. His attention to detail and sense of urgency truly impressed me.
I am beyond relieved and grateful for Staton’s prompt, diligent, and expert service. I highly recommend them to anyone looking for reliable, professional, and trustworthy plumbing help.
Garrison Kane
1 week ago
Jeff was on time, gave an appraisal of the work and cost. The cost was high, but I wanted the work done. Jeff did a nice and thorough job. Very friendly and he cleaned up the work area when completed.
Tate J
1 week ago
Awesome Job. 100% would recommend. Mr. Leedy did an excellent job.
Michael R
2 weeks ago
Brandon was great. Explained options well and also walked us through how to use our new water pressure system moving forward.