Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Hannah Le
2 days ago
The technician Andrew is a very nice. He did a good job. Thank you so much.its expensive but there is 12 inches of snow ice outside and no heat in my house. And he literally came in and fixed it change the part , and he being very honest , Professional I would say it worth it. Thank you again, happy customer😊
Judith Weiland
2 days ago
Had a main drain backup the day before the snowstorm. Got an immediate response. Communication was excellent. Matt Kramer is an outstanding diagnostician, knowledgeable, professional and thorough and did an incredible job identifying the issue and fixing the problem.
Tina Proctor
3 days ago
Steve came out in the snow. Our driveway was clear but our street wasn't so nice to him. But, he didn't give up he worked with my family to get the job done. Very pleased with his attitude and performance.
diana carpenter
3 days ago
Our heat stopped working right before the storm. Josh showed up on time and got us heat before big storm. Thank you!!! highly recommend.
Brian Woodard
4 days ago
Staton, and another Steve, were there for me again! My hot water heater went out on me unexpectedly, and started leaking. I called Slaton and they sent Steven (Shell) out to me same day, before the expected snowstorm. He diagnosed the issue, installed a NEW water heater, and got us back up and running within hours. It would have been a rough few days in the house under the snow without Slaton. Thanks again!
Velveeta Johnson
4 days ago
My experience with Mr. Dalton, was exceptional he arrived at my home and started working immediately on the problem. He was able to figure out the leakage in the basement within 30 minutes from his arrival time. Note: Keep up the great work. I highly recommend Staton, Heating, Plumbing to anyone that needs this type of service.
Anne Murphy
5 days ago
Hi! So glad Josh came to fix my HVAC system! He was experienced and knowledgeable. I felt like he was honest, straight forward and professional! He fixed the issue. Thanks!
John Earles
5 days ago
Very professional. Very experienced. Respectful and went out of his way to help.
Nate Bailey
5 days ago
Incredible service and professionalism during the entire experience - from the initial call to set up an emergency appointment, to the completion of the service. Joe was very responsive to my questions and gave me the peace of mind that everything with my plumbing is squared away and safe.
Marilyn Holland
5 days ago
Tech was great! Very knowledgeable and polite. Fixed my issues. Will use your services again. Highly recommend!!
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