Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Johnathan Nguyen
2 days ago
Was prompt, communication was great and did a great job with the task.
Barbara Perry
2 days ago
Chip Burger, Craig, and William were amazing! They are the nicest guys, professional, efficient, and obviously extremely knowledgeable! They performed this huge job within five hours, cleaned up everything, and left my place spotless! I am so pleased with my magnificent new heating system and I highly recommend Staton (and Chip)! THEY ARE THE BEST!!!
Cindy Sutton
2 days ago
Repaired a small leak in our Oil Furnace and tuned it. Seems knowledgeable in the workings of a furnace. Replaced a pump that we hope will improve how well it works and more energy efficient.
Philip Tiemann
2 days ago
Professional, courteous, knowledgeable
Brandon
2 days ago
When Steve came over to assist my family and I with our thermostat issue, he was very professional, informative, and thorough with his troubleshooting. He gave me things to look for, to try, and to continue to monitor in the event that something happens. I’m very grateful for his help and for Staton keeping me informed about my appointment.
Cathy Tu
2 days ago
Our Tech Matt has been great and knowledgeable. Also the manager Sam was responsive, considerate, and took care of us as we are managing our house from afar. Happy we chose to join the Care membership.
Victor Gonzalez
3 days ago
Had a busted pipe that needed immediate repair. Called and Joshua came out immediately, identified the problem with and fixed. Great service and super reliable. Also worth noting, gave me a military discount. Definitely recommend!
Robert Nagle
3 days ago
Mike and Logan were fantastic. Great expertise, professionalism and social skills.
Stacks Williams
3 days ago
Super courteous, professional and clear about what was ACTUALLY needed.
Dave Hartman
3 days ago
Sam was terrific. Very knowledgeable and professional
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