Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Pamela Davis
3 days ago
We have found our heating and air specialists!!!! Malaya Steerer was our technician and I couldn't have had a better experience!! Her knowledge and professionalism was 💯. The entire experience was amazing from beginning to end!!! Fantastic company!!! I highly recommend Stanton!!!
Alexa Munaires
3 days ago
Amazing company. Replaced our AC unit. The guys were very professional, knowledgeable, & kind. I would highly recommend their services. Thank you so much!
Karen Murphy-Keddell
3 days ago
Joe was professional, explained everything to me thoroughly and took care of my clogged toilet problem efficiently!
Cathy Griffin
3 days ago
Tim did a great job. Kept me informed as to what he was doing. Also took time to explain my system to me. Highly recommend.
Hailey Bohrer
3 days ago
Joe did a fantastic job at our house. He snaked our basement toilet as well as added two clean outs that we didn’t have. He also went one step above when he had the camera in our drain and called Derrick who used a larger main drain camera to find a tree root that found its way into our pipe. Both guys were honest, personable, and reliable. I would recommend Staton to anyone!
connie white
3 days ago
William did an amazing job, was very passionate and professional with a lot of feedback, knowledge and support.
Mazzy Jill
4 days ago
Robert Moyer and Logan were a great help to me. Robert explained everything that he was doing. Robert was knowledgeable and informative. They arrived in a timely manner and used their time effectively. Follow up appointments were made as well as the reassurance that if I had any questions or issues, they were available to help. I’m so grateful. 5 stars. ⭐️⭐️⭐️⭐️⭐️
Michael Gillis
4 days ago
Just excellent service....very impressed.
Denise Sterling
5 days ago
Very nice and professional. Stiven was on time and checked the system out fully. Very pleased!
Joseph Martin
5 days ago
Excellent professional installation of my new HVAC system! Thanks to Taylor Salmans, Jake Lewis and Tim Betts of Staton Heating, Cooling & Plumbing!
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