0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Jerry Pittman
21 hours ago
Was able to schedule an appointment in a short turnaround. Rescheduling was seamless. Very communicative on status of tech. There were several additional issues discovered during appt and technician was able to resolve all on same day (including water heater). Friendly staff and technicians!
Robert Nagle
2 days ago
Mike and Josh were fantastic. Great expertise, professionalism and social skills.
WILLIAM TILTON
2 days ago
Very professional and courteous. Excellent work. Answered questions.
Donna Offterdinger
2 days ago
Oh my goodness! Stephen is so wonderful. Explained everything, was very clear (me not understanding most of it at first) and very kind. Everything was clean and beautiful when he left. He was on time and fast!
Samantha Collins
2 days ago
Stiven Llano was courteous, efficient and skilled. He explained every check against every part as well as a thorough explanation of the recommended maintenance. Extremely pleased with his work and communication.
Lora Stutzman
2 days ago
Received great service today and was able to complete all repairs in a very timely fashion. I will definitely use their services again.
Kimmy Huff
3 days ago
I’m very happy with the service I received. I was kept informed of what to expect and what was going through each step of the process. Joe and the young man with him were great. Couldn’t have asked for two nicer guys. At the end, I was given instructions regarding the hot water heater and to call if any issues might arise, which I am sure won’t be any problems because it was obvious they both knew what they were doing
Ray C
3 days ago
Called Staton on a Sunday for emergency needs. Tech arrived about 4 hours after call and was professional, quick, and knew his stuff. Would recommend Staton if you need quality work and reasonable price.
Zoe Harley
3 days ago
Cristian was very thorough, on time, and explained everything really well. He made sure my capacitor was replaced so I wouldn’t have any problems in the future. Highly recommend him!
Chris Wills
3 days ago
Ja'Ron came out and helped to install my new thermostat. Wiring was showing is age but he was able to get it installed quickly and professionally, while cleaning up the treats nest of wires from previous thermostat.