Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Grace Cavalieri
1 day ago
SAM Northup is a fine technician. Capable and efficient and I recommend him 100%. He is personable and attentive to detail. He is a credit to your organization.
Liz Lanham
2 days ago
Very professional from the initial phone inquiry to the service provided by the technician in home. Staton provided same day service and a fair price. We are very happy with the outstanding level of service we received.
R Canuel (Ray)
3 days ago
Scheduled an estimate, they came the next day! 5 weeks later, called to perform work, they called me the next morning, and we scheduled the next day! And the same guy who did the estimate. Very professional. Checked for leaks, drop cloth, all good.
LaVerne Hudson
3 days ago
Tim and Steven (Stevie) were very professional and respectful. They communicated well on the work done, and answered varied questions with recommendations. Thank you.
Donnart Lawrence
3 days ago
Their service was fast and very professional. Both the plumber and the camera inspector were very nice and stated the only reason they work for the company bc the owner really cares about the customer and they felt the same way. They diagnosed my issue and helped me with a coupon and a great price. I wish all the blessings to your whole company. We need more companies to care and not just make a dollar
Katie Harris
4 days ago
Tim Chin and his assistant Steven were absolutely fantastic. Did a quick but thorough job in inspecting and fixing the heat in my home and were detailed in describing what they had serviced and anything I needed to know. Would definitely recommend!
John Kontor
5 days ago
Excellent, quick, quality service
James Waters
5 days ago
They came on time and completed the work earlier than expected.
James Durcan
5 days ago
11/18/2025:
Called Staton for a heat pump check-up and found out we had a
faulty starter which could cause major problems down the road. Andrew my Staton technician clearly explained everything to me , but put no pressure on me to get it fixed immediately. I decided to get the job done at a great price. Andrew was awesome. He took care of my problem. He was a very professional, caring individual. I am very pleased with the results. I will not hesitate to call Staton again should I have another problem with my heat pump.
What a wonderful company. I went down into the basement this
morning (7/21/21 - Wednesday) and I found another leak in my
overhead copper piping. I tried to fix it myself, but I made it much
worse. I even had to turn the water off because of water escaping
from the copper pipe. I called Stanton and was greeted by a very
nice caring lady, and W. L. Staton was able to come out in the morning
to fix my leak. Joe and Paul were very nice polite professionals I
immediately took a liking to them . They ended up replacing all the
copper hot water pipes in the basement ceiling for a very
reasonable price. They quoted me the price before they began
the work! (I had many other small leaks in these pipes.) They
did a great job. NO MORE LEAKS!! I will recommend
them to others, and they will be my go to plumbers from
now on. Thank you W. L. Stanton!!
Maurice 2
5 days ago
Luke from WL Staton Plumbing did an (Excellent Job) . He replaced our 2 outdoor hose bibs with New frost free outdoor hose bibs. Great Job Luke. .