Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

APPLY NOW


Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Delbria Walton
2 days ago
Jason was excellent I will be making Staton my go to for plumbing.
Amber Kennell
3 days ago
JOE did a good job very friendly a nice guy . THANK YOU JOE!
Carl Martino
3 days ago
Derrick, Lee, and Jake did an amazing job. They answered our questions and made sure everything went to plan. We appreciated their guidance and professionalism. Thank you!
Barbara Morrison
3 days ago
She was very knowledgeable and efficient. She was polite and kind. Send her to us anytime!!!
Brad Kappel
3 days ago
We had an incredible experience with Eyondre, The HVAC technician that came out to service our 3 heat pumps. He did a great job diagnosing the issues and he stayed late to finish the job. We could not be any more happier with the service that we received from the Staton!
Patrick McAnnany
3 days ago
Top notch communication.
mary gallagher
3 days ago
Very personable and professional came in assessed water pressure on tank and well and checked water pressure in bathroom replaced all inner workings of toilet. Awesome service
Lisa Ace
3 days ago
Rodney DeLeon & his team member did an excellent job cleaning the vents & ductwork before a new HVAC system was installed.
He was very friendly and communicative during the process & I highly recommend his services.
Patricia Copelin
3 days ago
Anthony got right to work. He is professional, knowledgeable and respectful. It was a pleasure have him take care of my plumbing concerns.
Lisa
3 days ago
Fast and friendly service. Thanks!
I also want to thank Stiven. He did an excellent jobp.
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