0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Mimi 64
3 days ago
Matt McClure did amazing work. He was very professional, knowledgeable, polite, respectful and made sure I was satisfied with the work. I would highly request him and this company to complete plumbing and heating issues.
Christian Wells
3 days ago
Craig and Chip did an excellent job with our HVAC installation. They were professional, knowledgeable, and took the time to make sure everything was installed correctly and running perfectly. They explained the process clearly, showed up on time, and kept the work area clean throughout the job. The new system works great and we could tell they really care about the quality of their work. I highly recommend Craig and Chip to anyone looking for reliable and professional HVAC service.
frannie white
3 days ago
Staton is the only plumbing company I would ever use!
Elin Corson
4 days ago
Joshua is the most helpful and knowledgeable plumber that I have dealt with, he educate me and gave me many options I highly recommend him.
Carole Rosasco
4 days ago
Andrew was awesome. Explained everything in detail to me and performed the repair of my HVAC system same day!! Appointment was made early morning on line and I had heat by that same afternoon.
Steve Smear
4 days ago
Stiven Llanos performed routine maintenance of our HVAC system. He explained what he was doing and let me know the results and answered all my questions about filters and use of the fan. He is a very personable young man and an excellent representative of the Staton company.
Tolu O'Brien
5 days ago
Eyondre was very knowledgeable and professional!
Larry miller
5 days ago
Wes provided prompt & friendly service in a way that made everything look simple. He obviously possesses a wealth of experience, coupled with a good sense of humor. I’m glad we called Staton.
Eve P
5 days ago
Cristian very professional and offers good options with reliability.
Melissa Masur
5 days ago
The technician showed up on time and was very polite. I’m a young female and he definitely understood that we can be wary of technicians trying to upsell. He told me to do research and verify everything and encouraged thinking before purchasing a new unit. He was very thorough in checking everything out and giving me as much information as possible. He was also kind enough to explain things to me in terms that i understood and was even happy to chat on the phone with my dad so that i was able to make the best choice i could. Definitely recommend.