Customer Support Representative

As a new customer with Staton, I have nothing but praise for their outstanding service. Their entire team has been great to work with- they are professional, responsive and have strong communication with their customers. I am very impressed with the quality and experience of their technicians. Matt Kramer in particular provides outstanding service. He is an excellent technician who diagnoses the problems quickly and goes above and beyond in service.

Josh did an amazing job switching out our very large electric hot water heater with a new gas-fueled tankless system. He had to vent through the side of the house, attach an acid neutralization filter and run-off, extend the gas line and build a wall to mount it all. The result was a beautifully organized system that works efficiently throughout the house. Josh was professional and communicated well before, during and after the installation. He took pride in the installation and we are really happy with the result. Highly recommend Josh and Staton!

Mr. Fanning was very good. Professional. Patient. He was at my home on April 13th. He called ahead to confirm my appointment and the reason for the repair visit. Mr. Fanning gave me an arrival time update, and he arrived on time. He snaked the drain pipe that is connected from the outside into the kitchen under the sink. He replaced the PVC pipe P trap and tail piece that is connected to that drain pipe. This resolved the problem of the water standing in my sink and very slowly draining. This also resolved a leak at connection between the sink drain and the P trap. Upon completion of the work, Mr. Fanning told me to call Staton if there’s any problem with the repair he completed. Staton service has a one year warranty and they will return to fix the problem free of charge. It’s been 6 days since he completed the repair. The water drains from the sink immediately and there have been no leaks. Thank you!

He was so very professional and made sure I understood everything he was doing. He took the extra effort to relay the information to my son over the phone. Don’t loose this guy!😁

I was very impressed. I usually never leave feedback, but in this case I have to make an exception. Mat , Tony and Joe were all great.

Sam was wonderful perfect gentleman easy to talk to

Staton is super dependable, responds quickly, and does quality work. Ja’Ron made sure I understood what the issue was, and clearly presented several different options to fix it.

Great technician and customer service. Very happy with service and professionalism

Ja’Ron was very thorough and respectful. He checked my AC System and couldn’t find any significant issues that needed to be addressed at the present time. Of course my system didn’t make the noise I called them for. I would definitely recommend Ja’Ron for any future issues I may have! They have a very inclusive comfort care membership too! Which I signed up for. Thank you Staton for your friendly customer service.

My service was great and the technician, Josh, was amazing. He was knowledgeable, personable, explained things well and was just made it a great experience.