Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Cathy Gurski (Cathulhu)
4 days ago
We took a gamble on buying a house with vintage HVAC and hot water heater and lost. The AC died before we moved in! And if you gotta replace that might as well replace the furnace and hot water heater before they become a problem too.
Our entire experience with Staton was a win, though. From the specialist who helped us pick out our systems to the technicians who handled the installations, just a great experience.we're very grateful for the service and look forward to working with Staton over the years to come.
Colleen Kyle
4 days ago
Vince solved the problem of a stinky hot water tap and explained everything well. Nice guy, too!
M Mayes
5 days ago
Andrew was extremely professional and took the time to respond to all my questions. The job was completed in a timely manner and area was left clean as well.
Denise Ortega
1 week ago
Such a great experience. I just moved into a new-to-me townhome and my HVAC is like new again after a professional inspection, tune up, cleaning, and capacitor replacement. Aaron was very thorough and gave me some valuable information.
I joined the monthly membership and saved a significant amount. I was so impressed that I called the same day for plumbing repairs.
The very next day I decided to take care of the plumbing checklist. I was so lucky to have Brandon as my plumber. His plumbing repairs are a true work of art!
He is so talented at a young age and has a wealth of knowledge and experience. I will call on him specifically every time from here on out.
He goes the extra several miles and is precise in every detail. He definitely takes pride in his work, his customer needs, and makes you feel at ease.
I would adopt Brandon for my own son.
I wish Staton was in every major city.
Kristin Thomas
1 week ago
Jeff from Staton was awesome! So knowledgeable when I had a leak that I wasn’t sure where it was coming from. He was able to come out the same day I called and come fix it two days later! The entire team from Staton was helpful when coordinating appointments with many people across several units that the leak was affecting. I would absolutely recommend them!
Ray Berzins
1 week ago
Shawn was excellent, friendly, thorough installing new kitchen faucet before holiday weekend!
Tabbi Ellison
1 week ago
They were timely, professional and quick :) we will definitely be using them again in the future!
QE 004 Conductress
1 week ago
Tim did a great job at explaining everything that he did. Awesome customer service!
Will Portugal
1 week ago
Gracie did an excellent job, not only with her work, but explaining what the issue was, how it was going to be repaired, and ensuring we understood the work she did.
Ginny Boulais
1 week ago
Mr Coateswas very helpful. He explained my options clearly. I have never had bad service from this company. During and while the HVAC complete installation, I was kept informed. After the installation the cleanup was fantastic. I had to nothing.