0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Mo Cook
3 days ago
Scheduled an appointment at 11:00pm and fixed my issue by dinner time the next day. Came in and quickly fixed.
Mr Weekend
3 days ago
Christina was a super force to be reckoned with. Took this job on and did a great job, quickly, informatively and made sure it was done to the best she could do. Koodo’s, Job Well Done!
Darryl Kosisky
3 days ago
Joe was a very patient, knowledgeable employee. He explained everything he was doing and answered all our questions. He was pleasant to converse with. Great job!
Gimpy
4 days ago
Great service and professionalism
Bill Ostrye
4 days ago
Fast and professional
Cynthia Sobolewski
4 days ago
Kristina and Lee came out to install a hot water tank and did an absolutely phenomenal job! There were road blocks all along the way, which would have unnerved me, but they both took it all in stride! They were very professional, knowledgeable and performed the work always with a smile! Overall a great experience and I've been recommending Staton to anyone who will listen!
Loretta Carstens
4 days ago
William thoroughly checked the performance of the furnace which revealed adjustments needed and then corrected them. He explained his actions and importance of making those corrections. We were pleased with his good customer service and appreciate the benefits of the Comfort Care Membership.
Joah Mossman
5 days ago
Roosevelt came out and looked at our HVAC system. It turned out our Auxilary heat was wired to constant power and stuck constantly on. This cut our electric bill by hundreds of dollars a month! Service was fast and professional, I highly recommend. Thank you Roosevelt and Staton!
Troy Ellis Wainwright
5 days ago
Ja’Ron our technician, was fabulous. He clearly explained the problem and his recommended solutions and gave us a fair price for his works.
We will be using W.H Staton again.
We will be using W.H Staton again.
John
7 days ago
He was very thorough and very pleasant. We were so satisfied we contracted for the care service.