Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

APPLY NOW


Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

John Lott
1 day ago
Joe was very knowledgeable and explained the process to us in layman’s terms. Well done.
Alex
2 days ago
Patrick was an amazing plumber who came by for help. Very professional and kind and wasn’t predatory with pricing like other companies. I will be going back to them when my new toilet arrives. Fixed my leak within a 24 hour turn around time. 10/10
Louis Flowers
2 days ago
Great customer service !
Richard Hughen
3 days ago
Terrific work. Professional and quick buy very thorough. Highly recommended.
Marcus Johnson
4 days ago
Contacted Staton Heating, Cooling, & Plumbing to replace a washing mashine drain pan. Matt was awesome, really knows his stuff. Got the job done, taught me a bunch of things in the process, really personable. Would definitely recommend for any plumbing work needed.
Lori Akguner
4 days ago
I highly recommend Staton and in particular Robert Moyer! He is very knowledgeable, professional and friendly. 5 Stars!!!!
Garrett Phillips
4 days ago
Cristian did a great job checking out our HVAC system and took care of everything im an effective and timely manner
James
4 days ago
I am very happy with Staton's service. We had two issues going on and Staton's technician, Ja'Ron, diagnosed and fixed both issues quickly. Ja'Ron was knowledgeable and very professional.
Patricia Copelin
4 days ago
Anthony got right to work. He is professional, knowledgeable and respectful. It was a pleasure have him take care of my plumbing concerns.
Derrick Collins
4 days ago
Joe was great, resolved my issues in a timely manner! Highly recommend!
    View More
    View More