Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Christopher Smoot
2 days ago
Sam and his co-worker were prompt, professional, knowledgeable and easy to deal with. I’d highly recommend Sam for your issues!! From the beginning conversation on Saturday, and yes they were open and no hidden fees, to the response the same day to the installation, what can you say!!! A company where professionals still exist!! Kudos!!
Richard Peyton
3 days ago
Stiven did an excellent job. He was both knowledgeable and courteous. Whenever we need Staton service, we will request Stiven.
Margaret
3 days ago
Josh did a great job!!!
Mat Shiflett
3 days ago
Stephen and was on time, down to Earth, professional and efficient. We will be hiring Staton again 100%
Paul Olin
4 days ago
Wes is a superstar. Inspected all plumbing. Replaced water heater same day. Great service. Thank you
paul olin
4 days ago
Awesome service. Cristian was prompt and very helpful. Thank you
Fred Dolbow
4 days ago
Marquis with Staton Plumbing, Heating & Cooling was vers polite and professional. He made sure I understood what the problem was and got my AC back up and running quickly. I would recommend Staton Plumbing, Heating & Cooling for all your HVAC needs.
m9499
5 days ago
First class!
Troy
5 days ago
Jaron was great, walked me through what was wrong with my hvac and all my options. Big help!
Dr. K
5 days ago
I am very pleased with the service. From the operator to Nathan every was done seamless and professional. Fast and easy. Hassle free and convenient. You guys saved my day and you showed care to my problem and stress. Thank you and I will recommend you to everyone.
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