Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

APPLY NOW


Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Bob McNally
3 days ago
Repair to my HVAc system replaced capacitor
Jaime Viramontes
3 days ago
Cristian Sosa-Rodriguez came out today and did a great comprehensive service of my entire system. He explained everything in great detail, outstanding service!
michael woody
3 days ago
Steve was polite respectful and explained what he was doing as he did it. We are very satisfied.
Mike Ulrich Sr
3 days ago
Nathan did a great job on our plumbing leak/repair, and was really friendly! Would definitely have him back.
Robert Graham
3 days ago
Very helpful and informative!
Jackie Williams
4 days ago
Joe Fanning did a great job. He was respectful and explained everything that needed to be done. It was stressful having to have a water heater and sump pump replaced but Joe helped make Thu gs go a little easier.
denise grady
4 days ago
My Plummer did an excellent job! Highly recommended. Fair pricing and membership. Very pleased with the services!
Nathan Ott
5 days ago
We had Sam Northup help us by snaking our kitchen sink, and we couldn’t be happier with the experience. He was extremely professional, knowledgeable, and thorough. He even came out on a holiday to take care of it for us — that level of dedication really stood out. We highly recommend Sam and his services!
Lynn Graze
6 days ago
Gave us worst case scenario and did the job for $1200 under. Explained everything and showed us the completed work where pipes where changed out or polished up
Heidi Paulson
6 days ago
Fast, same-day service of our AC unit!
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