Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
APPLY NOW
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
4.9 Google Rating
Emmanuel Harris
3 days ago
Excellent service, Joe is very knowledgeable and explained everything
upfront. I'll definitely use Staton again.
Dennis
4 days ago
We’re selling our house and the disposal broke on Easter Saturday, and we have 5 prospective buyers coming on Monday. Luke Perren showed up on Easter Sunday to replace it; thirty minutes, in and out!
Great service! Luke showed up on time and was truly professional in all aspects of his service.
Thank you Staton and thank you Luke for responding as quickly as you did and fixing a major problem
Dennis McGee
Arnold
Chris Benigno
4 days ago
Thanks to Joe Therres from Staton Heating, Cooling & Plumbing! He and his assistant are Neat Freaks and extremely talented plumbers! Not only did they identify the problem quickly, but they repaired the problem quickly and left my home as clean as they found it, in fact they may have cleaned up things that they were not responsible for! Never rushed, very thorough and careful, they did an amazing job in cleaning, repairing and replacing parts on my Gas Water Heater and saved me thousands of dollars by avoiding the replacement of an operating system that still has life in it! Ask for Joe by name and you will not be disappointed!
Julie Gloudemans
4 days ago
Excellent work!
Bill Wilson
4 days ago
Tony was knowledgeable, friendly and very professional. I have been very satisfied with the quality of the work performed by this company. Keep doing a great job!
K Waisman-Bush
5 days ago
Matt McClure was amazing! Knowledgeable kind Thorough and a pleasure to be around! Thank you so very much!
mkafowler
5 days ago
Experienced HVAC person came, late on Friday before a holiday: Robert. I called a different person: Vincent who directed my call to the office. The office person called right away and was just as caring and concerned with my problem. EXCELLENT customer service by the Staton Team. I recommend this company.
Lynn DiSilvestre
5 days ago
Thank you ! Josh and Logan for the great install on my new toilets . Wonderful service and team 👏 Happy customer 😀
Laura P. Burns
6 days ago
Jeff was professional and reassuring with the knowledge he shared and the work he performed. We feel confident that he did his best work.
John Allen
6 days ago
Very good professional service. Detail oriented. Everything explained in plain terms when I didn’t understand.