0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Robert Newman
1 day ago
From their friendly customer service to the professional plumbing craft professionals who came, I highly recommend Staton.
JOHN CONNERY
1 day ago
Cristian did a excellent job explaining and servicing the unit
Heather Garvie
1 day ago
Very professional, clean and thorough.
Jennifer Palmieri
1 day ago
Matt was thorough, responsive and friendly.
Caroline Cain
2 days ago
Steven was prompt, courteous and informative. He explained what he checked and what he found and recommended efficiently. Was a much better experience than our former service company
Nancy Williams
3 days ago
Cristian did a very good job on my maintenance!
Rochy View
3 days ago
Very professional, informative and excellent service. Thanks guys!
Linda Russell
3 days ago
Gabriel was a knowledgeable, honest professional.
I was very appreciative of his honesty when coming across extenuating circumstances with my system that he explained would likely result in more adverse problems and at the least not permit effective cleaning of my system.
I was very appreciative of his honesty when coming across extenuating circumstances with my system that he explained would likely result in more adverse problems and at the least not permit effective cleaning of my system.
Mike Ulrich Sr
3 days ago
Stephen did a great job on our plumbing leak/repair, and was really friendly! Would definitely have him back.
Debbie Beall
3 days ago
Cristian was kind, courteous, and very knowledgeable. I appreciated his work here today.