Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Judy DePompeo
2 days ago
Robert and Logan were great! They installed a new state-of-the-art hot water heater and a utility tub. Robert explained everything and provided troubleshooting suggestions for a flawless plumbing experience. We are very happy with WL Staton for providing us with an expert in his field. They will be our first choice in plumbing and HVAC needs!
Jon L
2 days ago
Joe did an amazing job at my historic property downtown w a major leak . Staton is my go to for over 27 properties .
denise grady
3 days ago
My Plummer did an excellent job! Highly recommended. Fair pricing and membership. Very pleased with the services!
Stephanie Henson
3 days ago
My technicians were Keith and Allen. From the moment they entered my home they explained in detail the work that was going to take place. They even provided photos. The price quoted was exactly what I was asked to pay except for the discount that was provided. I was never pressured to purchase additional services. I highly recommend Staton for any of your plumbing needs.
Rhonda Orin
4 days ago
Our water stopped working on a snowy Friday night — a disaster! But only until Saturday morning, when we met master plumber Keith Turner. Keith calmly fixed everything! It’s rare to find someone like that — boy, were we lucky.
Karla Kurfess
4 days ago
Very polite, very thorough, explained things clearly and provided alternate solutions.
Constance Hollidayoke
5 days ago
Luke was knowledgeable and efficient in getting the job done. Also very personable and friendly. Laughed with us at our embarrassing situation. Would definitely request his help again. Thank you so much
Timothy Leonardi
6 days ago
Stanton’s Matt McClure did an amazing job replacing our failed sump pump. He took the time to explain everything and ensured that along with the new pump he made adjustments to our system to prevent this issue in the future. We also appreciate Stephanie’s efforts to get a technician to us in less than 24 hours after our call. We felt the price for the repair was fair, and Matt ensured we received the current $75 coupon for plumbing work. We continue to be impressed with Stanton’s professionalism and value- Matt is a shining example of the type of service that makes Stanton our first call if we have an issue.
MC Garnett
6 days ago
Tony & Antonio did an guys job despite the challenges of a 50 year old furnace 15 year old water heater, & "interesting" work by whoever walked in the utility room. They made everything work. Thank you to then and the company for arranging things around weather problems.
Robert Sherman
6 days ago
From the online scheduling, then Steve the technician that came out to see about the repair of our furnace everything was good. Unfortunately we got the bad news that our furnace had to be replaced. Then Derick came out to give us an estimate for the furnace replacement. Stanton really worked with us and made this purchase an easy decision. We were scheduled for a next day Saturday install. Justin came out, he didn’t have a problem with me observing him while he did his job. After he was finished, he gave us a great overview of our new furnace and all the features of it. I would highly recommend Steve, Derick, and Justin from Stanton any HVAC needs.