0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Malone
2 days ago
We’ve been customers of Stanton for a few years now and appreciate their efforts everytime they come out. Chip Burger and his crew were able to work with our schedule and came to install a long overdue replacement HVAC system on a Sunday. Really appreciate the flexibility. They did a great job and removed all the debris, ensuring we were satisfied before they left.
Jennifer Marriott
2 days ago
Chip and Dale were great! They were on time and very professional. Highly recommend.
James Waters
2 days ago
They came on time and completed the work earlier than expected.
Josh Pleasant
3 days ago
Josh is as phenomenal, very knowledgeable and did an amazing job on installing a new hot water heater
Van Kirstein
3 days ago
Mike and Gabe did a great job. They had to deal with the county to get water shut off which was not a simple turn of a valve. But once they got the county squared away all went great. Kept me in the know the whole time. Job was professionally done. Cleanup was as if they were never here. I will be using Staton for all my plumbing/ HVAC needs.
Susan Irwin
4 days ago
Anthony was professional, knowledgeable, and personable. He explained everything so I understood the work and my options. Fully recommend Anthony, my technician.
Anna Henderson
4 days ago
Steve always did a great job with anything HVAC related! Way to go Steve and Staton!
Nicholas Mercado
4 days ago
Justin was amazing! He was honest worked hard and made sure all of my needs were taken care of! Definitely recommend for all HVAC needs!
Weezie
4 days ago
The technician Justin Edwards was great!! Super easy to talk to, showed up on time, and knew exactly what he was doing. He explained everything in a way that actually made sense. You can tell he really cares about doing a good job. Everything’s working perfect now—definitely appreciate him and would recommend him to anyone.
Marj Sparer
4 days ago
As before, Cristian did a great job!