Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Phil Phillips
2 days ago
Responsive team and great to work with. Highly recommend. The estimate was detailed and we were presented with several options. The install was scheduled and completed right away and the team of installers were excellent.
Jonathan Spaich
2 days ago
James showed up on time, found the issue and made the corrections. He was professional and stuck to his estimate. It was nice to have a company return a phone call and show up when they said they would. I will use again
Anna Wilhelm
2 days ago
Shawn was great and extremely professional. Came and showed my dogs lots of love too. He did an awesome job and made things quick and easy! Highly recommend this company!
Benedicta Ibemsi
3 days ago
Stiven did a great job. He assessed the HVAC system and gave great recommendations . I truly appreciate his patience and expertise. Thank you. I will call on the 5th to fix the recommended parts
Dan Gerrish
3 days ago
Robert Moyer was professional, helpful, explained the job and got my water fixed and back on! Super helpful, friendly, and now have the best water I've had in years. Highly recommend
Scott Smith
4 days ago
Joe was very knowledgeable and explained what needed to be done to our system. He’ll be our Staton go to guy going forward.
Anastasia Hopkinson
5 days ago
Staton plumbers responded immediately to a basement leak that was flooding finished rooms. They quickly identified the source and fixed a complex problem. The work area was left neater and cleaner that upon their arrival. The plumbers were very pleasant and offered helpful suggestions. I highly recommend Staton plumbers.
Jeff Higgins
5 days ago
Staton provided excellent service throughout the entire process of upgrading our HVAC system. From the initial diagnostic visit to getting an estimate on multiple recommended options, Steve and Vincent were excellent. They took the time to walk us through all of our options and answered all of our questions, and helped us feel confident in the decision we made. Less than 24 hours after deciding on a system, the new system was installed. Rodney showed up earlier than expected the next day for installation and went above and beyond. He didn't just install our system, but upgraded and rereouted some lines just to make things easier and cleaner. Everyone was incredibly professional and helpful, and our new system is fantastic. We're very grateful for this great system and the incredible service from Staton.
Greg Lonergan
5 days ago
Aaron Simon did a fantastic job diagnosing, explaining, then repairing a serious issue with my HVAC system. I highly recommend his services and the company.
Megan Edwards
6 days ago
Joe did a fabulous job- he was informative with each step of the process of replacing my water heater.
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