0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Mike Campbell
2 days ago
I discovered a leak in my pipes behind the wall. I called Staton and they came out right away. Wes came to the house and was able to locate the leak (we did lose some drywall as expected) and fixed it in a day. Wes’ experience showed-he was professional, knowledgeable, thorough and has a great sense of humor. Next time we use Staton we will be requesting him.
Zayne Fitch
3 days ago
First time homeowner and our HVAC system decided it was its time. Stanton’s team was not only able to come take a look same day, but was also able to give us a quote for a new system, get an installation appointment set up and the install completed all within a three day period. Shout outs to Steve Shultz, Mike Geary, Darrius Kennedy, and Justin Edwards (the techs who helped throughout the process) for being super professional and knowledgeable! Their actions earned Staton a lifelong customer.
Shirley Meadows
3 days ago
Great service
Mark P
3 days ago
Cristian very diligent and professional. He performed a thorough inspection and was very helpful explaining everything.
Mitchell Naimark
3 days ago
Excellent plumbing service and communication! Our Technician, Josh B, was awesome!
Chris Ricketts
3 days ago
Cristian was very polite and professional. Throughly checked our AC system out and made good recommendations for upgrades. Excellent service!!!
Al Skee
3 days ago
Rob was very knowledgeable and did a great job.
Patrice Bernstein
3 days ago
The team of Justin and Darrius did an outstanding job installing my new furnace and air conditioning unit as well as a new thermostat. They arrived on time and got right to work. After working most of the day and completing the work, Justin showed me the two new units, which I'm very happy with. He also showed me how to use the new thermostat. I've used the Staton company before and have always been happy with the work that is done. That is why I gave 5 stars and recommend them as a reliable company.
Julie Lombard
4 days ago
Last night I had no water when I took my shower. Staton’s was here this morning and replaced my water system As it was very old and leaking and not working properly. Mike and Logan were amazing and extremely professional and had the entire job done by afternoon. It looks fantastic and I have great water pressure!
Johnathan Nguyen
4 days ago
Was prompt, communication was great and did a great job with the task.