Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Rashel Castelgrande
2 days ago
Professional and knowledgeable
Linnae OFlahavan
2 days ago
Scheduling with the scheduling service was quite hectic but thankfully Matt came out to repair a gas leak within a few hours of me calling. Matt was friendly professional and made repaired my gas line. I feel my house is safe again and the service was quick.
Frances Trischmann
2 days ago
Robert was exceptionally good at explaining the issues we were having with our plumbing. He gave us several options of what needed to be done, what could wait awhile and what we could think about for the future.
He explained the customer care package and how it could benefit us today and in the future.
The work was completed just as he explained it would be and in the time frame too. Finally, Robert pointed out to us what was done and explaining future tune up appointments provided in the customer care package.
We felt we had a great friend helping us out of a potential devastating situation!!
Lisa Woynerowski
2 days ago
Great experience!! Amazing job!
Toni Smith
2 days ago
Joe is the best service rep ever. Explained the steps, reasons why, and cost. Staton is the reason why we had our daughter sign up for the service plan
JD Engels
2 days ago
Jason was prompt and courteous plus technically excellent k
Craven Engels
2 days ago
Took car of several issues and was professional and provided valuable information.
Bernie Helms
3 days ago
Shawn is an excellent mechanic. He cares about what is repairing and cleans up when finished. Plus he is a good guy.
Brittany Krueger
3 days ago
Joe Breig was thorough, informative, and efficient. He answered all of my questions and figured out a corroded anode rod in my water heater was causing a burning smell in my bathrooms.
Andre
3 days ago
Mike is a great guy he explained what was needed before anything was done even suggested future projects for the house. The price was fair and the response time was quick I really appreciate it . Thanks again