0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
James Zafiropulos
2 days ago
Polite, courteous.knowledgeable. Would highly recommend this technician and the company. Thanks again!!!
Mary Novak
2 days ago
James was so great! Arrived quickly after my phone call….he treated our home like we were family. Educated me on all of the work being done and even took the time to show every detail.
Wow!!!! What a great technician! You are very fortunate to have him working for you!! Gives your company a good reputation for excellence!
Thank you for the initial phone call all as well with Amanda. So very accommodating and kind. You have the very best people representing your team!
Great job everyone! 🤗
Mary Novak
Wow!!!! What a great technician! You are very fortunate to have him working for you!! Gives your company a good reputation for excellence!
Thank you for the initial phone call all as well with Amanda. So very accommodating and kind. You have the very best people representing your team!
Great job everyone! 🤗
Mary Novak
Special Lady
2 days ago
Stiven was conscientious in wearing plastic shoe covering when inside my home. He was professional, thorough, tidy and communicated well. A pleasure. Not my first job with Staton.
Mary Hayes
3 days ago
Technician was excellent.!!!
Debra Ernest
4 days ago
Nathan took care of the needed repairs and additional extended plumbing pipe to a new outdoor spigot at the back of my house.
Eddie Leavitt
4 days ago
Tim arrived on time and completed a detailed inspection of both system. He took pictures of all findings and explained them clearly. All maintenance, repairs and upgrades were promptly addressed and Tim made sure we received all available discounts. Highly recommend.
D Brookes
4 days ago
This is the second time she's been here and she's thorough, polite, professional and knows her job well
David D.
4 days ago
Best plumbing experience I've ever had. The technician, Joe Breig, was extremely professional/helpful and made quick work of resolving the issue. I will absolutely be going back to Staton for future plumbing needs.
rjm
5 days ago
Great job - very professional!
kdm5010
6 days ago
Staton Plumbing was prompt, easy to work with, honest, and all around a great experience. Sam was an awesome technician and took time to explain the problem and the fix. He was fast, efficient, and left the bathroom cleaner than it was before he got there.