Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Cindy Gambone
18 hours ago
Awesome guy Matt…great efficiency and skill Fixed the problem fast and accurately
John Barzal
21 hours ago
Christian provided excellent service and was very knowledgeable and friendly. Definitely recommend.
Sheryl B
21 hours ago
Stiven was very thorough and explained everything to me very clearly. He was extremely pleasant and polite.
Bobby Wheeler
2 days ago
Cristian provided great service.
Ryan S
2 days ago
Joe Fanning did a great job both solving my problems and answering my questions throughout the process. Made me feel comfortable to make my decisions and also comfortable to use Staton in the future.
Kelly Ayoola
5 days ago
Andrew was the best!!!
Natasha Hutton
5 days ago
Cristian was amazing. He was very knowledgeable about hvacs and cooling systems. He was able to explain things to me in a way I can understand and show me exact wha issues we had. He gave us an honest state of our system and the various options we had. He was very professional and friendly. Would highly recommend.
Rebecca Cohen
5 days ago
Cristian was wonderful and explained all options clearly to best take care of my system in the long term. It was greatly appreciated!
Jerome Dory
6 days ago
He was excellent. Very professional
Colleen Bruce
6 days ago
Great experience! Easy to understand pricing and was pleased to have the whole process completed in one day.
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