Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Felicia Cromer
2 days ago
A friend of mine referred me to Justin for a last minute emergency heating issue tonight. Justin came out within a few hours and fixed the heating issue promptly and efficiently. With the impending arrival of the winter storm I was extremely worried about not having heat. Thanks Justin you’re a literal LIFESAVER
Nikki Jackson
2 days ago
Was hearing a noise in the bathroom wall and then saw water dripping. Also, could not turn the main water valve off, so of course I wanted to get someone asap. When I called Staton they were able to send someone out immediately. Matt came and he knew exactly what was wrong. I also asked about making it easier to turn the main water off. He gave us different options. Very knowledgeable and explained everything very well. Very pleased with the work and will be calling them for any plumbing issues or needs. One of the things I am big on is the customer service received and Staton was top notch.
Tyler Gesling
2 days ago
Extremely professional and helpful. Took the time to explain everything and made sure we were comfortable. 10/10
david high
2 days ago
Staton installed a Bosch heat pump system in my house. My existing system totally failed and they were able to provide loaner heaters and were able to install the new system 2 days after signing the contract. Staton went above and beyond to provide heat for us until they were able to professionally install our new HVAC system. I highly recommend this company. Rodney Porter did an outstanding job running his team and communicating with us every step of the way.
scott patton
3 days ago
Great service.
Donald Perrigoy
3 days ago
Cristian took good care of me, will gladly have him back anytime!
Brian Woodard
3 days ago
Staton, especially my tech Steve, did a quick and efficient job getting my heating system back up and running. I was really happy they were able to come out and remedy the problem as soon as they did, particularly during these cold winter months. Steve also explained the issue to me while repairing it. Glad they're my HVAC service provider!
rl mincher
3 days ago
Cristian did a very thorough inspection of our furnace. Took his time and explained everything clearly. Very impressed.
David Hamilton
3 days ago
I was extremely pleased with Sam’s work on my home. He was very knowledgeable and helpful with my questions and answers about not only what he was there to fix but all of the plumbing in my house. I hope to be able to work with him in the future. In fact, I will be probably be requesting for him.😀
Jensin Sommer
3 days ago
Excellent experience - so impressed with how thorough and knowlegable Steve was in inspecting both furnaces and explaining potential issues and problems. Very professional and courteous. He represented Staton well. I’d definitely recommend.
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