Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

george blanchard
2 days ago
On time, professional and knowledgeable.
Tracy
3 days ago
Jason identified the problem and fixed it quickly. Great service and very respectful communications.
Deborah Kane
3 days ago
The technicians took the time to explain everything and answer all my questions. They were knowledgeable, pleasant and hardworking.
Marj Sparer
3 days ago
Christian did a great job!
George Muller
3 days ago
Cristian showed up on time, did the work quite well. Pleasant and well presented!
Greg Marcinkowski
3 days ago
Finished the job without have to leave and get new parts, great service
Mebrat Negusse
4 days ago
Amazing service! Very knowledgeable- will reconnect to others !
Victoria Harvey
4 days ago
Eyondre Harper was very professional and provided excellent service for our two AC units. He provide sound recommendations to keep our units working well. He was thorough in cleaning the unit coils and replacing a capacitor. Great job.
Janice Wellington
4 days ago
Cristian did a great job and helped explanada how the thermastat worked. Was very nice
E.
4 days ago
Stephen Stuart was professional, answered all questions and was great to work with.
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