Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Warren J
2 days ago
Great experience with Tim. Very thorough and informative. Great experience with Steve 5/19/26. Got my a/c up and running quickly.
sato
2 days ago
Cristian was very helpful and explained everything our system needed
Shahram Moradi
2 days ago
Cristian was very excellent
Catherine Martinez
3 days ago
Dre is great!
Nadine Jacobson
3 days ago
Technician Steve Schulz was prompt, professional, knowledgeable, friendly! I really can't say enough good things about him. He got my mom's AC back up and running and dealt with other things ensuring my elderly mother is comfortable and safe. Priceless! Wonderful service. I will be forever grateful! If I could give more than five stars I would!
Mildred Ann DeSimone
3 days ago
A HUGE shoutout to Rey, Taylor, Ty’Sean, and Nathan. Our HVAC system was not cooling only heating. A service company told us that there was leakage. We decided to get a second opinion. Josh ( I think) from Staton came out immediately and found the real issue. A new HVAC was the way to go! So glad we did because the system itself is very efficient at both heating and cooling as well as being very quiet! The installation took all day! Pulling out the old and bringing in the new! Being a fairly new home Staton complimented US on the electrical work that was in place! I call that being an honest company! Rey needed to come back with parts for the humidifier and new thermostats. He ran the system backwards and forwards making sure everything was working properly! Helped me install the app on might phone as well! Rey, Taylor, Ty’Sean, and Nathan were friendly, professional, and knowledgeable about everything! Thank you!
Kristin Leach
4 days ago
Jorge and the other Technician with him it is playing thoroughly what they were going to do to level on my air-conditioning outside unit. They performed the work quickly. They explained what they had done and why showing me the completed job. While they had to remove some bricks and dirt to level the unit, they offered to replace the bricks if I desired. Both of the technicians were polite and professional.
Sheryl Blecker
4 days ago
Cristian was great, did good on my maintenance
Bob Z
5 days ago
Quickly determined root cause of my garbage disposal issue, was able to replace it with a new one very quickly. Very friendly, thorough, professional, personable. Highly recommend.
Melvin Murdock
5 days ago
The guy was courteous and Professional in doing their job we like the way it was explained to us and the timely way it was done.
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