0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Lynn DiSilvestre
2 days ago
My experience as always great ! Tech came the day of repair. Joe was great he knew exactly what the issue was with my toilet. Thank you Staton for all you do !
John Paul Martin
2 days ago
I want to say what an excellent experience working with Matt Kramer. He did a fantastic job from start to finish and made the entire process smooth and stress-free. His service was incredibly efficient, and everything was completed in a timely manner without cutting any corners.
What really stood out was how thorough he was in explaining every step of the work he was going to do with my hot water heater. He took the time to make sure I understood what was happening, why it was necessary, and what to expect, which I really appreciated.
It’s clear that Matt takes pride in his work and genuinely cares about providing top-quality service. I would absolutely recommend him to anyone looking for reliable, professional, and knowledgeable help. Five stars all the way!
Elizabeth Phillips
3 days ago
Joshua B was great! Obviously plumbing problems are never fun but he was super helpful and did a great job.
Gregory Wynn
3 days ago
Reliable, professional, technically proficient and honest. Another great experience with Staton. Steve S was great! This is a great company. Everyone is terrific to deal with, communication is best in class, reliable, and they know plumbing and HVAC.
Larry Kistler
3 days ago
Stiven Llano is a very talented and professional technician. He was on time, courteous, and explained what he was checking along the way for our first HVAC check-up with Staton (the geek in me liked that).
The whole team also helped schedule some quick follow-up service the next day (we were only in town for 2 days)! Thank you!
We will definitely be working with the Staton Team in the future!
Walter Sostad
3 days ago
Joe did a great job, I was in a bind and he offered to come out next day. Extremely respectful and courteous, I wouldn't have known they were in the home if I hadn't hired them. I'll only use this company going forward.
Deborah Zimmerman
4 days ago
Cristian did our annual hvac inspection— wore protective booties, didn’t leave a mess, and was kind to my needy dog.
Hipolito Castro
4 days ago
Expensive but Very professional and effective.
Clyde Donohugh
4 days ago
Our service rep Steven Llano did a great job. Throughly explained everything including what he did and what he found and even went over photos of different areas of the system. Very impressive.
Panther_72
4 days ago
Ja’Ron Coates did an excellent job. He was professional, timely, and honest. Throughout the repair he took the time to explain the process to me, and all the available options. He even pointed out items affecting the efficiency of the overall unit.
Staton consistently delivers high quality service. I called and within 24 hours has a technician onsite to address the issue.