Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

APPLY NOW


Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Bonnie Morris
2 days ago
The crew that installed my new AC and furnace were very professional. They arrived on time and respected my home. They made sure that everything was cleaned up before they left. I would recommend them to anybody.
Kevin Fryar
3 days ago
I had a great experience with the professionals that performed my maintenance check.
Great customer experience, Stiven Llano ... high recommend!!
Terri Cahill
3 days ago
Joshua was a gentleman, knowledgeable, friendly and efficient. He is clearly experienced and took my old toilet, installed a new one and had me up and running within in hour. I would highly recommend him and this company…very impressive!
ann mccoy
3 days ago
Joe was great! He was informative in explaining our issue and provided additional info on an outside drain we thought might be related. He was quick, efficient and professional.
Mark Evans
3 days ago
Sam Northup is the consummate professional. His displayed skill and workmanship gave me a new appreciation for the plumbing craft. He brought a creative solution to the problem of relocating the plumbing for a 1/2 bathroom vanity renovation. I knew from the moment he placed his shoe protectors on and engaged with his friendly, informative style that he was one of the best in the trade. He was clear, patient, listened to what I needed, and then proceeded to intelligently explain options. His approach was welcome and extremely rare in my experience with plumbers. It’s why I’ll call Staton or recommend them from now on. My very particular wife was very impressed and comfortable with Sam working in her house— that is the highest compliment I can give!
Kat Kowalski
4 days ago
Our HVAC had a leak that we discovered in the wee hours of a hot Sunday morning. We reached out to Staton as they offer 24/7 service and they were able to have someone at our house within just a few hours. Ja'Ron Coates was our service technician. He was fantastic! He was able to quickly and efficiently address the issue and install a solution so that we won't have the problem again. Plus he had us back to cool in no time. We're grateful for his skill and expertise, and for quickly addressing our emergency. He's an awesome guy to boot! Highly recommend!
Rebecca Shepherd
5 days ago
Adam was fantastic. He checked the system and told me what he found. There was no pressure and I appreciate is willingness to listen and answer my questions .
B VW
5 days ago
5 huge stars!!! I came back from a trip and found that my house was almost 90 degrees. I made an appointment and Staton was able to send Adam out the next morning to fix my AC unit. No pressure tactics, just honestly.

You've gained a new customer.
Zeina Mustafa
5 days ago
Steve did an amazing job servicing our AC unit, checking everything was running smoothly, answered all our questions, and explained the entire process really well. We are really impressed by how fast they came out on a service call and am looking forward to continuing working with them in the future.
Kevin Fryar
6 days ago
I had a great experience with the professionals that performed my maintenance check.
Great customer experience, Stiven Llano ... high recommend!!
    View More
    View More