Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Freda Christie-Frey
3 days ago
Stuart was amazing. Very professional, knowledgeable, explained everything, efficient. He wasted no time locating the difficult problem, was thorough and began work as soon as he went and got the parts. No,”I’ll be back tomorrow.” He went and got the parts and worked non stop for several hours, part of that time in my gross, muddy, and snowy, cold crawl space. He left with everything working perfectly! Thank you!
Joseph Chandler
3 days ago
Friendly, well spoken, listens and explains clearly what is required. 5 stars!!
Jeffrey Johnson
3 days ago
Been a Staton customer for many years. Josh did a great job. He is competent, professional and personable.
Nick Stone
3 days ago
Great communication, friendly service, support local business!
Victor Parker
4 days ago
Matt is a true professional! He quickly diagnosed the location of the plumbing leak and completed repairs to the system.
Patty Dick
4 days ago
Andrew is very competent and very friendly. I will request his services always. He is a great technician for your company.
Brooke Robinson
4 days ago
Sam was fantastic! He was very professional and thoroughly explained everything. Definitely recommend.
losmane10
4 days ago
Jason was very personable and knowledgeable. He worked quickly to test and replace my garbage disposal and I am pleased with the results.
Erika Chevere
4 days ago
Cristian did a good job, explained everything to me of what I need to get done, would have him back!
Brent Bauer
4 days ago
Great job. Very helpful
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