Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Tomcat Cockpit POV
17 hours ago
Excellent, fast, and helpful. Was responsive to all my questions and explained options for service plans. Performed work efficiently and cleaned up throughly afterwards.
Gene Major
1 day ago
Wes came out quickly and fixed our issue. Great service
Ivan Erickson
2 days ago
Sam, the technician delivered as promised! He repaired a large water heater just prior to 20 guests arriving at the house. He was courteous, professional, and honest
Dan Hill
2 days ago
Very professional and quick to respond! Our furnace went out at the beginning of winter. Staton and Justin responded quickly and got us a new furnace and outside unit installed quickly. Justin was very knowledgeable and proficient!
Rik Kirchner
2 days ago
Excellent service!! From first call to invoice payment smooth and professional. HVAC techs (Tony & Jorge) were very knowledgeable and did very clean work. I'll always call Staton for my plumbing/HVAC needs.
Debbie Martin
3 days ago
Required one new toilet and a check up on two other toilets before the holidays. Vince came and provided options and accomplished the tasks quickly and masterfully. Appreciate the whole team.
Lisa Smith
3 days ago
Joe was very personable, explained every step of the repair process and completed the job neatly and efficiently.
David
3 days ago
Shawn was great. He arrived day one to assess the job, provide estimates for repair and options. He came back the next day and quickly fixed the problem and completed installation of customer provided hardware with positive energy all to my satisfaction. Thanks Shawn!
Jamie Zugay
3 days ago
Just had my heat pump/AC replaced very pleased with the job done. I have had several jobs done by Staton and have always been happy. The office staff is very nice and every technician that has been to my house has been friendly and professional.
Candice Hebron
3 days ago
This was the most pleasant and easy transactions I’ve ever experienced with a contractor. Extremely knowledgeable, prompt and thorough. Pricing was transparent and offered a free estimate for repairs. They came out within 2 hours WITHOUT requiring an emergency service charge and even sent a text with the photo of the technicians that would be arriving. 10/10 recommend and will call them first in rhe future. Thank you Joe & Staton Plumbing & Heating
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