0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Ted Gott
2 days ago
Robert did a great job and kept me informed at each step.
Lauren Bucciero
2 days ago
Mike and Josh were excellent. Having a leak is stressful, but they were able to find and fix the leak and prevent it from happening again.
Roxann Morstein
2 days ago
Stephen and Alan did an excellent job installing my water heater and bathroom faucet. They completed the work in a timely manner and answered all of my questions. I would highly recommend Staton for your plumbing needs.
Dean Wickline
2 days ago
Joe Breig came to my house to work on several plumbing issues I had. He is very knowledgeable very courteous and very professional. I feel very comfortable having him work in my house and would recommend Joe to anyone needing an excellent plumbing experience.
Ioana Lewis
2 days ago
cristian was great!
Justin Cockcroft
2 days ago
Professional and very informative.
Lyndon Henry
3 days ago
Patrick the plumber arrived at the early early end on the appointment window(always preferred so that 4 hours isn't spent waiting around). I really appreciate the respect for my time and home and the finished product was excellent
Adriel Soriano
3 days ago
Cristian is very helpful. Explaining detail by detail regarding our cooling system. Highly recommended.
garymichele s
3 days ago
William was efficient and kept us informed on his progress on the job. He was courteous and professional throughout.
Judy
4 days ago
As a new customer with Staton, I have nothing but praise for their outstanding service. Their entire team has been great to work with- they are professional, responsive and have strong communication with their customers. I am very impressed with the quality and experience of their technicians. Matt Kramer in particular provides outstanding service. He is an excellent technician who diagnoses the problems quickly and goes above and beyond in service.