Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

APPLY NOW


Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Robyn Hogle
2 days ago
Joe Breig was very knowledgeable about what he was doing. He upgraded one thing on the water pressure. Thank you for being here on short notice for the upstairs bathroom sink
Ray Berzins
2 days ago
Vince was excellent, friendly, and patient with me while installing new bathroom sink. He completed job professionally.
Stephanie Potter
3 days ago
Technician was knowledgeable and provided excellent customer service
lin_
3 days ago
Timely responses, phone and arrivals. Provides efficient and effective service. Communicates clearly, describing repairs needed and solutions even… I can understand. Am considering HVAC replacement for above service reasons. Update: company chosen, HVAC installed a week ago, and well done. Extreme care was given to protecting surfaces, walls, flooring, in relatively small condo. In addition, Rodney fixed a very old I’ll fitting bifold door removed for installment. Enjoying a much more energy efficient system. Today Staton,”no waitin” was needed again to replace my master bath toilet. Sent Chris Gatton, plumber extraordinaire. He offered to check other plumbing concerns, found one problematic, and included in estimates He chose the appropriate fixtures, first asking for my input and approval; his esthetic advice was spot on. Chris exemplified service excellence, with his ability to communicate that a job is only well done when the company’s goal of achieving customer satisfaction is achieved. It was.
Ruth Mensch
5 days ago
Shawn with Staton provided 5 star service with a smile
Chris Gibbs
5 days ago
Friendly, knowledgeable workman. Very helpful. Went out of his way to inform me about various issues and costs with my HVAC and water heater. Disconnected the gas line to our kitchen range and even vacuumed out any gas that may have remained in the line. Wonderful man!
Louis Berner Jr
6 days ago
Excellent job. Robert was careful to explain everything.
Patty Olsen
6 days ago
On time, clean and through, very informative, great guys!!
PROGRAMS BY TWANITTA
6 days ago
Jason was fast and efficient! Cool to work with too. The best!
Heather Tobin
6 days ago
They were excellent the entire time.
    View More
    View More