0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
James W
2 days ago
Absolutely terrific service. We recently purchased an aging cottage. JT gave us a complete evaluation and explanation of our plumbing and water system. Tony had previously come through with a snake camera and explained our full drain and septic system status. Aaron serviced our HVAC and taught us about nuances of the fancy thermostat. We got a listing of potential repairs/upgrades, very honest prioritization and listing of alternatives. We felt no pressure to do anything not absolutely needed. Strongly recommend Staton.
Michelle Manning
2 days ago
Jason did a great job! At our house on time, explained everything well and even set us perfectly for our new dishwasher delivery tomorrow.
Daphne Wicker
2 days ago
Very professional..you should be proud to have Patrick on your team.
Rachel Loughry
2 days ago
I had Alan and nick for an emergency line replacement. These guys were professional and very intelligent. They not only replaced the line but checked to make sure there were no other leaks in my home giving me peace of mind. They cleaned up well and managed to save my pine panel wall
Mardel Reed
2 days ago
Cristian was very nice, very helpful. Got a service technician scheduled right away to help me with my system
Cusic Cotten
2 days ago
Cristian did a thorough job inspecting our system. He was very polite and informed us about what he was doing.
Sarah Preis
2 days ago
Showed up within the timeframe set. Eyondre was super courteous and efficient in his check of the system. Went through his findings with us and showed us his recommendations. There was no pressure to get any work done immediately which is always nice. Made sure we were happy with the report and asked if we had any questions. Really made it feel like the “ball was in our court the whole time” Very appreciative.
Taren Stanton
2 days ago
Cristian was very friendly and helpful during his service visit even thought he had to give me bad news about my AC unit. He was detail oriented when explaining the issues and helped me schedule a follow up appointment.
Xecavia Jacobs
2 days ago
Edit: This company is amazing and really pour back to the community. Today we had the Trio Chip, Graig and Jake come in and install a new HVAC system in our home, not only did they arrive on time, but they were knowledgeable, efficient and great at their job. They were so nice and talked me through the process, they just had all around great customer service, they even went as far as to look into a pipe that was leaking and was able to fix it the same day. I also got to meet Will Staton, really nice and funny man with a great personality to back up a great company, even talked about their free ice cream truck. I would hands down recommend this company and recommend the trio. My home finally feels comfortable again, thank you to the whole Staton Crew.
Andrew was prompt and very nice. He came in and checked our HVAC unit for us and gave me a detailed explanation of the issues. Thank you Andrew. Also would recommend Staton, they promptly answer calls and were able to schedule service quickly. We were promptly updated on when they would arrive and kept in the loop of scheduling.
Kim Aldridge
3 days ago
What a great experience with Joshua B. He was very thorough and personable. Gave me all options/prices for the work. I would recommend Joshua if you want a great experience!!