0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Sally Pfabe
3 days ago
Stephen (and Jesse) showed up on time, clearly explained everything, and did not leave any trash behind. Excellent!
Victor Auletta
3 days ago
Matt did an excellent job. Very professional and finished with cleaning up everything. I’m very happy with the job he did. Thank you.
Zachery O
3 days ago
After 5pm, our well water pump failed and was spraying water everywhere. Staton had someone at our house in less than 45 mins. Patrick was amazing! He quickly diagnosed the problem, got the parts, and our pump was fixed before we went to bed. I will have Staton and Patrick on speed dial from now on!
Michael R
5 days ago
Adam did a great job cleaning up our system on Sunday
LaToya Cross
5 days ago
My technician Joe was very personable and explained everything that he would need to do prior to completing anything. He also ensured that everything was completed to our expectations prior to leaving the job.
Callie Leonard
6 days ago
New to the area, we had a friend recommend Staton. We needed a hot water tank. Very satisfied with Sam, no pressure selling or hard core sales pitch. Had it up and running in one day! Communication was very easy!
Kathleen Leebel
6 days ago
Staton responded quickly to our flooded basement. They set us up with a remediation company that came out same day and returned the next day (when the water had been removed) to replace the sump pump. Patrick was our plumber and he was very professional. He performed the work in an expedient manner and inspected other areas of the house as well. We highly recommend Staton.
Angel Kerr
1 week ago
My service was great and the technician, Josh, was amazing. He was knowledgeable, personable, explained things well and was just made it a great experience.
Update 08/21/26
Can't say enough positive things about Staton. Everytime the technicians come out, they are professional and knowledgeable. Eyondre was very clear about any issues he saw and explained them to me in a way that made sense.
Update 08/21/26
Can't say enough positive things about Staton. Everytime the technicians come out, they are professional and knowledgeable. Eyondre was very clear about any issues he saw and explained them to me in a way that made sense.
Ralph Hendrix
1 week ago
The duct cleaning appeared to be very thorough. They paid attention to detail and cleaned up thoroughly when finished.
denise walker
1 week ago
Super Service!!! 🙏🏽🙏🏽🙏🏽
Great Job!! 👍🏽 😊
Justin & Darrius did “GREAT”!!! 👍🏽 😊
Very Courteous, Knowledgeable, Patient & Professional!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Great Job!! 👍🏽 😊
Justin & Darrius did “GREAT”!!! 👍🏽 😊
Very Courteous, Knowledgeable, Patient & Professional!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️