Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Patsy Jenkins
2 days ago
Chris Gatton a plumber with W L Staton's heating, cooling and plumbing, come by explain what was needed to be done and why. He showed me where my problem was and what was needed to fix it. I felted he kept everything up front, I did not feel like I was being taken advantage of. He was very skill in his job and showed the upmost respect in everything that was done. I now use W L Staton for all my needs.
Jessica Lauren
2 days ago
Very pleased with my entire Staton experience. Their technicians are knowledgeable, straightforward, honest and professional. They are there to walk you through all the options and discuss each one, making sure you understand your choices. Having to get a new AC unit was an unexpected situation but they made the process easy, they were transparent with options and it was installed with ease and they showed me everything and explained what they did. Very glad I chose Staton and I appreciate their team and techs! Well done!
Universal Visionary Expressions, LLC.
3 days ago
Amazing job!
Cheryl Chang
3 days ago
Joe was friendly, efficient and was knowledgeable. He did a great job of showing and explaining the work that needed to be done. Our secondary (kitchen) line needed to be jetted from years of clog and build up. In the end, he also provided clear recommendations for maintenance.
Alain P. Wescott
4 days ago
Excellent service - the plumbing expert, Joe Fanning was super fast and solved our issue without delay!
Ww Cowan1
4 days ago
Shawn did a great job. He explained everything he was doing and was very friendly and knowledgeable. Would use them again.
Ryan Davis
4 days ago
Great customer service and quality repairs. We will always support Staton and more importantly the technician (Vance) is a true professional. Highly recommended
Kim Stallings
5 days ago
very happy with the work shawn was very polite and did a great job i would highly recommend your service
Fred Muir
5 days ago
Joe was great! Efficient, knowledgeable, on time, and pleasant. If I could give him ten stars, I would!
RVN Ret Vet
5 days ago
What a great pleasure it was to have two of the nicest service technician's installing Pex valves under our kitchen. Very knowledgeable, well trained, enthusiastic, and above all else they did excellent high quality work. They are a credit to your company. I would recommend them to anybody needing plumbing work. And you can take that to the bank.
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