0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
WUGEast
3 days ago
Outstanding service. Dedicated and caring guys who made sure the job was done correctly after we had a frozen pipe flood the basement. Really appreciate the good service.
Steve Arnold
3 days ago
Thorough, detailed, polite. Great job!!
Andrew ( and his partner) were polite, courteous, gave an evaluation of a number of issues that I shared regarding my complicated heating system. Very thorough and did not pressure to make any particular choices.
The drain situation that I thought I had a solution to , that he followed up on did not work out for a number of reasons that he explained.
He purged the system and brought the boiler pressure down to a level that he said was in the appropriate range. His work was neatly done.
Good job!
Tricia Jackson
4 days ago
Wes was knowledgeable, friendly, and went above and beyond to help us! I would recommend him and this company to anyone!
Tanya Gunn
4 days ago
Steven was absolutely, awesome! He explained the plumbing service that he was providing in detail and he gave us other good information about maintaining our plumbing throughout the year. Steven was also clear and upfront about the cost of the service. The experience with him was great! We will definitely request to use him again.
Josh Wise
4 days ago
Excellent and fast service!
Mimi 64
4 days ago
Jason Bonner did amazing work. He was very professional, knowledgeable, polite, respectful and made sure I was satisfied with the work. I would highly request him and this company to complete plumbing and heating issues.
Vincent Lewis II
4 days ago
I have now used Staton for their HVAC and plumbing services. They have replaced the mini-split and furnace in our home. The team is extremely professional and they are up front with you about what is going on with your home. I highly recommend them for all of your plumbing and HVAC needs.
Christopher Junker
5 days ago
Burst pipe on a weekend with single digit temps. Mr Leedy did a good job explained everything. I would call them first again.
K B
5 days ago
Sam was kind and understanding. He was thorough and got the job done professionally and timely. I was truly impressed with his talent and diligence
sherry schiller
5 days ago
Matt is knowledgeable, neat, and thorough. He addresses the nuanced issues of my complicated system, explains them clearly, and doesn’t try to upsell. I trust and appreciate him!