Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Louis Berner Jr
2 days ago
Excellent job. Robert was careful to explain everything.
Alfred DiMaggio
2 days ago
Randy and his trainee Jake, were fantastic. They came when they said. Very personal and friendly. Explained everything. Completed the job in a professional and timely manner. When they were done, cleaned everything up. Great job.
Alan Prince and his crew did a fantastic job in replacing our sewer pipe, in a timely and thoughtful way. They took care in placing the debris out of the way, with attention to our property. Great crew. Great guys. Highly recommend W.L Staton. Thanks
Karen Long
2 days ago
I just moved to the area and I always make sure I have reliable plumber so I did some research and got 3 quotes and Staton Heating was far the best. My first call was a water filtration system and they sent out Mike. He was awesome. He told me the same things the others did but went into more detail. I joined their membership plan because you always need a plumber and I have peace of mind with Staton.
Karen Long
2 days ago
I just moved to the area and I always make sure I have reliable plumber so I did some research and got 3 quotes and Staton Heating was far the best. My first call was a water filtration system and they sent out Mike. He was awesome. He told me the same things the others did but went into more detail. I joined their membership plan because you always need a plumber and I have peace of mind with Staton.
Glenn Furbish
4 days ago
Very nice and competent young man. Diagnosed the problem and fixed it quickly.
John A. Ohmer
4 days ago
Plumber Rob is a true professional, he is skilled and knowledgeable about the water heater installation he did for me. Highly recommend him 😊
sun Earhart
4 days ago
Steve explained everything very well. He also took the time to show us exactly what the problems were. He took the time to do a very thorough inspection. Steve was very professional.
WCW
5 days ago
Always great service, prompt and reasonable! Technicians are always polite and knowledgeable.
Highly recommend!!!
David Peduto
5 days ago
I could not be happier with Staton as my go-to heating, cooling, & plumbing service provider. Mike Leedy and Logan have been phenomenal professionals to work with. Their insights and expertise turn short-term fixes into long-term solutions, and leave me more educated for the experience. They are just world-class. Thank you!
mark leszcz
5 days ago
Sam was extremely thorough and professional. He walked us through what he would do and then discussed what he found and potential remedies. Had questions about other side jobs and he explained what could be a possible remedy - seemed extremely knowledgeable and helpful. Couldn’t have asked for a better experience.