Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Patricia Clark
3 days ago
Vince was great! He reviewed everything that needed to get done, explained it in layman’s terms to me and got most of everything repaired in one hour. I really thought that my plumbing repairs were going to be complicated. Not So! I’m so glad I called Staton.
I called Staton again this time for my washer & dryer hook ups. The hot and cold valves were corroded from a previous leak. Frank was wonderful. He finished ahead of schedule and did a beautiful job.
Thanks Staton, thanks Frank
James Waters
3 days ago
They came on time and completed the work earlier than expected.
Ron Schneider
3 days ago
Great service. Always on time efficient. The work is done right the first time for a reasonable price. Joe is awesome.
Ron
Ben Carter
3 days ago
Knowledgeable and friendly service. James was punctual and knew exactly how to handle an issue with old cast iron pipes. Great work!
Jixa H
3 days ago
Tony, Justin and their team did a great and clean job setting up our new Dual AC system. Everything works well.
Joe Lafferty
4 days ago
Santos, was very thorough and knew his trade. My AC units are in way better condition.
Kevin Bradshaw
4 days ago
Thank you to Derick for getting our new furnace scheduled on a quick turnaround and Justin for installing it and doing a great job! Great customer service and answered all questions and even rewired our shutoff to make our space more functional and bring awareness to where the switch is.
Jennifer Dietrich
4 days ago
I’m glad I finally called experts. I had other companies come to assess a well pump situation, but when this company came out, the difference was clear. The process from diagnosis to repair was very transparent, fairly priced, and quickly accomplished. Rob Was friendly, professional, and communicative throughout the entire process. This company handled the situation that felt like I was not being taken advantage of, but was being guided through a remedy..
Chaffee Shopping
4 days ago
Technician was expedient and knowledgeable!
Lori Akguner
5 days ago
I highly recommend Staton and in particular Luke Perron! He is very knowledgeable and professional and patiently answered all my questions. He recognized a problem with my copper pipes and scheduled repairs for the next day. I'm very pleased with the outcome.