Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Kelley Alvarez
4 days ago
I had my kitchen faucet replaced. Joe came on time, was very polite and very knowledgeable.
Marion Gibson
4 days ago
Tim was friendly, on time, courteous & great overall.
Cameron Menzies
4 days ago
Stiven was very thorough, courteous and helpful. Highly recommended!
Chris Durachka
5 days ago
Had the well pump replaced. The service was amazing and the company common cation is spot on from the initial call to the end of the job. I liked them so much I signed up for their member services.
Dave Hebb
5 days ago
The tech (Joe) was prompt, knowledgeable, and finished in no time with no delays. Overall clean and no-nonsense job.
Paula Caprice
6 days ago
Frank Morgan was a delightful technician to work with! He diagnosed my problem and fixed it quickly and efficiently. I will definitely use his services again?
Shepard's Ryde
6 days ago
4 minutes ago
Stanton came out during a bad winter storm on a Saturday night. He fixed a leaking spicket while temperatures were in the 20's. Great price and amazing service. If you need a great plumber, look no further. Mike is a life saver.
Kate Mehr
7 days ago
We called the Saturday after Thanksgiving and they were here at 1:30. Steven did a thorough job looking at our system. We were most impressed with his review of what he did (which included pictures). He was super clear and flagged future needs without pushing immediate service. Professional and nice. This was our first time calling Staton and we have now joined as a member! Very impressed!
Yankiboy
7 days ago
Stiven L. is a very thorough and professional young gentleman. He is also very patient. He walked us through the repair that he performed and the additional maintenance items he completed.
He also took the time to bring to our attention and explain other anticipated issues that will need to be addressed to maintain our HVAC system; Our previous company was not as detail-oriented.
Based on our interaction from just one visit from Stiven, we decided to change our maintenance plan to Staton.
John Larkin
7 days ago
Jason did a fantastic job. He was informative, professional, and personable and was able to diagnose and repair our problem quickly and efficiently.