Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Norman Overfield
19 hours ago
Mike did a great job. Professional crew and they gave a detailed breakdown of the work required to address the issues that were found.
rcw08r
19 hours ago
The service and communication were great! They walked me through all the details and did a nice clean job.
Shannon Hamm
21 hours ago
The gentlemen were excellent! I will recommend your company. Dylan is amazing, friendly, courteous and good with my dogs! Highly recommend .
Steve Smear
2 days ago
Brandon, was as usual spectacular. Brandon, has been to our home previously. He is super smart and really knowledgeable about his craft. You are very lucky to employ someone as competent. 3 cheers for Brandon
Angela Ewell-Madison
2 days ago
Mike and Gabe were extremely timely and efficient. They did an excellent job with very little disruption.
bszydlik
2 days ago
Jeff and Staton were great. Both the front office and Jeff worked well to schedule us quickly when our water heater was leaking. Jeff arrived on time, assessed the situation, explained all our options...and helped us select the replacement strategy that worked best. He also ensured adjacent items were in good shape. Would highly recommend Jeff & Staton to anyone!
Michael Witting
2 days ago
Robert provided outstanding service!. The repair was beautifully done and he even helped us troubleshoot a separate leak with our clothes washer.
James Murphy
2 days ago
Josh did an excellent job he was thorough and knowledgeable. He explained everything that he was doing and did a fantastic job cleaning up when he was done.
Ericca Jones
4 days ago
I recently had some work done by Staton at my home and I couldn't be happier with the service. They took their time to ensure the job was done properly- no shortcuts, no rushing. The plumbers explained the work and showed me everything that was done once the job was complete. After the work was finished they clean up and left no mess behind. Thanks for excellent service.
Tommy Bell
4 days ago
I was kept updated and he explained the issue. All work done was excellent.
I would recommend them.
Will be using them again.