0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
James Levine
1 day ago
Matt did an excellent job and worked very hard. Definitely recommend him for anyone needing work done.
Mark Behe
2 days ago
Cristian was the HVAC tech assigned to our house for the annual service inspection. He was respectful, friendly and knowledgeably answered my questions. He was thorough and efficient.
Jolinda Gaither
2 days ago
Ja"Ron understood thoroughly what was needed to repair my HVAC unit. He was competent, knowledgeable and professional. He explained everything clearly so that I understood thoroughly. I highly recommend him.
Vernon Coates
2 days ago
Ja Ron was excellant in what the problem was very professional. Would recommed your company anytime. 5Stars
Riley Seligmann
2 days ago
Cristian was timely and fulfill all our needs
Maria Singer
3 days ago
Needed 2 toilets repaired. Searched reviews and they had great ones so I gave them a call. They were polite, and kind. Took time to explain everything to me. Joe B came on time. He assessed the problems quickly and explained what needed to be done. He worked quickly to resolve the issues. Kept me informed every step of the way. Offered me several options very professional and pleasant. Will continue to use them for future issues. Also followed up with me as promised Fantastic job Joe !
Logan Jamison
3 days ago
Patrick was great. Knowledgeable, friendly, and fast. Would call this company again.
Jeff Parks
3 days ago
Efficient and friendly. Very knowledgeable and willing to discuss all items of work.
Carole Rosasco
4 days ago
Andrew was awesome. Explained everything in detail to me and performed the repair of my HVAC system same day!! Appointment was made early morning on line and I had heat by that same afternoon.
Grimm Stormborne
5 days ago
Just had a visit from their employee Jason, dude was efficient and very friendly, got straight to work and diagnosed the problem in minutes. Offered very fair rates for the service estimates. Highly recommend over the competition 🔥