Customer Support Representative

  • Must be able to quickly and efficiently answer and handle a
    volume of customer calls each day
  • Convey a positive impression of the company
    while establishing and building long-term customer relationships
  • Successfully convert customer requests (calls
    and internet) for service into booked appointments that meet or exceed the
    customer’s expectations
  • Correctly address customer needs by quickly identifying
    the need, best path to resolution, and taking action
  • Accurately collects and enters all necessary
    customer information into the service database
  • Communicates effectively and collaborates with
    all internal departments to satisfy customer needs
  • Follows up with customers to ensure completion
    of and overall satisfaction with service provided
  • Contributes to the department and company
    success by meeting and exceeding all performance objectives
  • Maintains proficiency of performance by staying
    current on all updates and process changes
  • Proactively identifies areas for process change to
    improve customer-handling procedures

Skills Required

  • A positive, friendly, and helpful demeanor
  • Superior communications (oral and written)
  • A self-starter who thrives working on a team
  • Good listener, empathetic, and customer focused
  • A problem solver with the ability to prioritize
  • Organized
  • Ability to multi-task with attention to detail
  • Proficiency with computers, especially Microsoft Office software

Knowledge Of

  • Delivering exceptional customer service through inbound, outbound calling and email
  • Microsoft Office Word, Excel and Outlook
  • General office practices and procedures
  • Telephone sales experience in a Service environment highly preferred
  • Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching

Educational Background

High School Diploma required

Compensation

Based on Experience

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Client Testimonials

REAL REVIEWS FROM REAL CLIENTS

4.9 Google Rating

Seth Yaffo
2 days ago
Excellent, friendly service all around.
keith dove
2 days ago
Very professional and knowledgeable. Explains things in a way you understand .
Lynn Parry
2 days ago
Technician Vince was professional, pleasant, and had wonderful manner of presentation. Timely and efficient work well done with thorough cleanup. Very glad I called this company!
T C
2 days ago
After making an appointment, the plumber showed up early, which helped me out a great deal. The task was quickly completed in a timely fashion. A minor problem did arise but was quickly remedied to my satisfaction by the staff
Stephen Criscuoli
3 days ago
Jarrell the technician came out to replace a faulty toilet in my elderly parents home. He was respectful, polite, and explained everything he was going to do before he did it. He made sure my parents were comfortable with the work prior to leaving. And all.this was done in the middle of a power outage. Outstanding work!!
Dave Black
3 days ago
Outstanding in every respect!! A KEEPER.Professional and thorough. I would hire Joe in a minute. CAPT Dave Black USN Ret
Susan Gemmell
3 days ago
Very prompt and courteous
Michael Viens
3 days ago
Frank was great. Found issue and repaired and verified fix was working
Alfredo Cercado jr.
3 days ago
Fast and reliable. Made me comfortable with making the right decisions!
Matthew Schwarz
4 days ago
Really appreciate CJ's work.
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