0% APR Plus No Payments for 12 Months
on Select New Plumbing & HVAC Systems
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
Bill Collinson
4 days ago
Joe was great. He explained all the services well. WL Staton is the best company to work with.
Paula Neira
1 week ago
Great Service, I highly recommend them. Jonathan, Jake, and Ty were fantastic in putting in our new heat pump/air handler and removing the old system. They were friendly, professional and efficient. Would have them work on my HVAC any time. Mike and Steve who inspected the system and made recommendations were also great!
Kevin Sorrell
1 week ago
This is my first time working with Staton. Matt came out to look over my plumbing issues and gave me a quote. He then went to work on those issues which were two different ones. The water heater expansion tank needed replacing and the outside faucet was leaking. To replace the faucet he had to cut into the interior wall to gain access to the pipe but he went the extra mile and installed an access panel rather than leaving a big cutout. Matt was very knowledgeable and professional. His work was exceptional!
Graham Graham
1 week ago
Ja'Ron Coates was very professional and courteous. Explained everything to my understanding and satisfaction. He took pictures of my A/C system and pin pointed the problem in a very short time frame (fuses burnt out). I would recommend him.
Jean Elville
1 week ago
Sam did an excellent job. Very friendly
Williams Adedapo
1 week ago
I recently had Staton Plumbing out to take care of my pipes, and I was impressed from start to finish. The technician showed up on time, was respectful of our home, and clearly knew his stuff. He assessed the situation and explained what he was seeing in plain terms, so I understood the problem and what needed to be done before any work started.
What really set them apart was the video recording of the pipes after cleaning. Instead of just taking their word that the job was done, I got to see the results for myself. That level of transparency is rare, and it gave me real confidence that the work was done right.
The pricing was fair and there were no surprises on the bill. He also cleaned up after himself and left the area exactly the way he found it.
If you want a plumber who knows what he's doing and backs it up with proof, I'd recommend Staton Plumbing. I'll be calling them again for any future plumbing needs.
What really set them apart was the video recording of the pipes after cleaning. Instead of just taking their word that the job was done, I got to see the results for myself. That level of transparency is rare, and it gave me real confidence that the work was done right.
The pricing was fair and there were no surprises on the bill. He also cleaned up after himself and left the area exactly the way he found it.
If you want a plumber who knows what he's doing and backs it up with proof, I'd recommend Staton Plumbing. I'll be calling them again for any future plumbing needs.
J Walsh
1 week ago
Great service and detailed explanation. Thank you!
Jennifer Cooper
2 weeks ago
Great communication, professional, friendly, knowledgeable
Matt Fratangelo
2 weeks ago
Professional, knowledgeable, and on-time. Did a great job of explaining both the issues and the service process.
zac hurst
2 weeks ago
My man joe showed up when I needed him most ! Took care of my garbage disposal quickly and efficiently. Hopefully he’ll be coming back to help with some other projects I need done !