Serving central Maryland & eastern shore
Customer Support Representative
- Must be able to quickly and efficiently answer and handle a
volume of customer calls each day - Convey a positive impression of the company
while establishing and building long-term customer relationships - Successfully convert customer requests (calls
and internet) for service into booked appointments that meet or exceed the
customer’s expectations - Correctly address customer needs by quickly identifying
the need, best path to resolution, and taking action - Accurately collects and enters all necessary
customer information into the service database - Communicates effectively and collaborates with
all internal departments to satisfy customer needs - Follows up with customers to ensure completion
of and overall satisfaction with service provided - Contributes to the department and company
success by meeting and exceeding all performance objectives - Maintains proficiency of performance by staying
current on all updates and process changes - Proactively identifies areas for process change to
improve customer-handling procedures
Skills Required
- A positive, friendly, and helpful demeanor
- Superior communications (oral and written)
- A self-starter who thrives working on a team
- Good listener, empathetic, and customer focused
- A problem solver with the ability to prioritize
- Organized
- Ability to multi-task with attention to detail
- Proficiency with computers, especially Microsoft Office software
Knowledge Of
- Delivering exceptional customer service through inbound, outbound calling and email
- Microsoft Office Word, Excel and Outlook
- General office practices and procedures
- Telephone sales experience in a Service environment highly preferred
- Highly qualified candidates will have experience with Service Titan, HVAC and plumbing and dispatching
Educational Background
High School Diploma required
Compensation
Based on Experience
Client Testimonials
REAL REVIEWS FROM REAL CLIENTS
m9499
4 days ago
First class!
Huri Pizarro
5 days ago
Prompt response, very courteous and polite, as well as knowledgeable. Plus if you sign up for the membership you get a great discount.
Kerry Hathaway
6 days ago
Tony and his team were very courteous and cleaned up afterwards and then Tony walked me through the thermostat..
Gimpy
6 days ago
Great service and professionalism
Timothy Williams
6 days ago
Steve did a great job repairing my HVAC system. He made sure I understood what he was doing and why, and what to look out for to prevent future issues
KC Tominovich
1 week ago
I highly recommend WL Staton and especially Mike. He is extremely professional, provides a complete explanation and fixed our complex problem.
Amalia Cudeiro
1 week ago
Knowledgeable, efficient and personable
Cidney McFarland
1 week ago
Needed urgent service and they were here to help! Great service done quick! Our tech, Stephen, was a pleasure. He went above and beyond to get the job done on a Friday evening. I won’t even hold it against him that he’s a Steelers fan. Thanks Stephen!
Elaina Colby
1 week ago
Robert was so courteous and very knowledgeable. He thoroughly explained my repair options and was an outstanding representative of Staton. I highly recommend!