HVAC & Plumbing Services in Arnold, MD

He was about the most professional plumbing specialist I’ve ever had at my house. He was courteous, a terrific listener, interested in a wide variety of things and explain to me every single thing that he was doing. Asked me questions about what I wanted, what my expectations were, and the whole experience was very much a cooperative one. I was included in every bit of it all along the way

Staton was fantastic from the first point of contact (Brandon) to the project completion (Robert and his apprentice). Timely, knowledgeable, and professional. I'm very happy with the service received and I highly recommend them!

We have used Staton in the past for other issues, and they have always been so professional and on time! We had scheduled a water heater maintenance appointment which turned into a full replacement, but our technician Stephen made it such a seamless process. He was extremely efficient - went to get a new heater and installed it in record time - all within the timeframe we were given. He patiently answered all my questions and gave a thorough explanation of his work. He was also very polite and considerate of our home - wore shoes covers and had floor covers to protect the carpet - all without being asked. We are extremely pleased and grateful for the service!

Water heater installation (first review): We could not be happier with our experience with Staton HC&P, specifically our technician Joe Breig. Staton team was extremely responsive when we needed immediate attention for a leaking water heater. Joe was a consummate professional, who provided us with detailed information on our options and worked diligently to ensure that the work was completed to our satisfaction in the timeline that he provided us. Joe's affable demeanor put us at ease in making such a big decision worth thousands of dollars. We would recommend Joe and Staton team to anyone needing honest and professional work on their water heater installation (and other heating and cooling tasks). Thank you to Joe and Staton team for ensuring that we were happy and satisfied customers! AC/Furnace installation (second review): Since Google doesn't allow two separate reviews for the same business, I'll just add my review for our second experience with Staton here. Just like our first experience, Staton and its team members (Justin Edwards and Darrius Kennedy) were pleasure to work with in replacing our old AC/Furnace. From getting several quotes from Derrick to having the systems installed in one day, we couldn't be happier and more impressed by Staton from start to finish. Justin and Darrius were professional and friendly, and really displayed their expertise in AC/Furnace systems. Even when we ran into an issue due to the layout of our finished basement, Justin was able to recommend a solution that would complete the job without delay and without cutting corners. Truly two professionals doing amazing work. Also, I have to give Staton kudos for their financing options for such a large work. Getting surprised by an even better financing terms from what was initially quoted doesn't happen often, but we were pleasantly surprised by an awesome financing terms to make this project an absolute steal. Thank you! I'm certain that I will be adding more glowing reviews to this one in the future.

Professional and efficient services!! Clearly communicated the estimate and reviewed all the work completed. Great experience all around!

Once again, Staton Plumbing and heating you have sent another caring technician. Plumber Josh Starlings came out to check two major issues. One issue required immediate attention and the other I decided to wait until I had my thorough inspection with Staton. Afterwards, I explained to Josh that I had some concerns about the pipes that were running throughout the home. Josh immediately agreed to check the crawl space to give the pipes a check. While checking it was discovered that there was water running that could not be explained without further investigation. I really appreciate that Josh took his time to listen and check to see where the water was coming from. Josh treated the situation with care. He explained everything that was taking place as well as provided me with photos of the issue. Josh was able to take care of the problem to my satisfaction. A+ to you Josh Starlings for being an A-1 Technician!

Had a wonderful experience with Josh b he replaced me flapper for free due to underlying conditions very sweet boy thank you

Robert and his assistant were very friendly and professional. He explained the work masterfully, and reviewed it with me to ensure I was pleased with the finished product. He took the time to explain company benefits and products, as well as how to operate the newly installed features of my system. I will definitely work with them again.

Robert was great and his friend

Cristian - very solid and very knowledgeable. Also very helpful with advice