Ice Cream Truck Driver

​We recently contracted Staton Heating Cooling and Plumbing for a Bosch Two Ton Premium Split System heat pump for the upstairs of our nearly 50-year-old house. For the past forty years, our upstairs has been incredibly warm in the summer and uncomfortably cold in the winter despite the addition of new insulation, new windows, and a solar reflective blanket material to the inside of the attic roof. Now in our seventies, we decided we can no longer deal with the extreme temperature differences from the basement, main floor, and upstairs. Consequently, we decided to add a separate unit just for the upstairs. ​From the time Derek Aguayo first sized the job and provided us with the estimate until the first night we turned the system on, Staton personnel were nothing short of outstanding in all phases of the project. The project was broken up into two distinct phases, the first being the installation of the new ductwork in the attic, and the second being the installation of the system. In each phase, the technicians used drop cloths throughout the house and were extremely careful to keep dust to a minimum. They were extremely polite, professional, and patient, answering all the questions we had. On the day of system installation, Rey Mendoza and Ty Helm showed up early to begin. Upon seeing where the air handler was to be installed in the attic, they called for backup (access to the attic is a small 2’x2’ panel in the ceiling in the master closet). Jorge Lainez and Kevin Ruiz arrived within the hour and went to work getting everything up into the attic and connected to the ductwork. When confronted with the problem of running electrical power to the outside unit (the power panel is in the garage on the complete opposite end of the house, with no way to string wire from the garage to the attic), Rey Mendoza devised an elegant and clean way to route power. Several years ago we had the basement finished and the drywalled ceiling covered the wiring to the existing air conditioner. Rey ran the required wiring along the outside of the back of the house under the vinyl siding to the opposite end of the house where the new heat pump was to be installed next to the existing air conditioner. The resulting power run is virtually unnoticeable by anyone who is not actively looking for it. In the early afternoon of the first day in began to rain about the time the crew was installing the outside unit. They immediately erected a “tail gate chalet” to cover the area. They had to install and level a mounting pad in what was a small flower bed, and despite being wet and muddy, they kept a very positive attitude and successfully completed the set-up of the outside unit. Because of the challenges with the layout of the house and the weather, the crew worked nearly 11 hours on the first day. The second day was near perfect weather for the final installation. Rey and Ty were joined that day by Nathan Bark as they ran a cable tray outside the house from the attic to the outside unit for a very clean, professional appearance. After finishing inside installation and cleanup. Rey took time to explain the Smart Thermostat to me. Upon noticing that the wrong return vents were installed, he took the action to return the next day to replace them with filter accommodating vents in each room. Having filters in each second-floor room eliminates having to climb into the attic to replace a single large AprilAire filter. Additionally, filters in each room will help keep the entire ductwork in the attic clean for years to come. When we turned on the system for the first time, the temperature dropped 5 degrees within a half hour. The first night using the new system was heavenly! In summary, we are extremely happy with our experience with Staton Heating Cooling and Plumbing. Everyone was completely professional, knowledgeable, and efficient. We got a great system at a great price that will provide comfortable living for as long as we remain in the house. Thank you

Christian came by for our annual inspection and was super helpful and knowledgeable. He provided specific tips and suggestions.

Ja’Ron was very thorough and helpful. He took his time and explained everything he was doing. He offered recommendations and explained the pros and cons of each recommendation. I’m very pleased and feel valued as a customer. Thank you.

Tim was excellent! He explained everything that he checked while doing Fall HVAC maintenance, including 27 detailed pictures inside and outside the unit. All of the measurements were shown and were in range. I’m very impressed with how thorough and knowledgeable he was. He was very personable and professional, as well. We highly recommend W L Staton and Tim.

Robert and Jesse could not have.been more wonderful. I wish I could give 10 out of five stars. Everything was explained and straight forward. What a great team. Our dog Tobey loved them also. Always a good sign.

Great workers great attitude very helpful and knowledgeable if have another issue would definitely request them !

Joshua was excellent and very knowledgeable

Excellent service for HVAC system check performed by Cristian Sosa-Rodriguez. Christian was pleasant, knowledgeable, and took the time to carefully explain the performance of my system. I would recommend.

Andrew did a great job and explained everything everything to me.

Wes and his partner did a fantastic job. They removed the old WH and installed the new WH in a very cramped HVAC closet. When done we went over all aspects of the job and they answered my questions. The site was left very clean. You would never know that this replacement was done - and we have white carpets. Highly recommend Wes!