Reviews

Andrew was awesome. Explained everything in detail to me and performed the repair of my HVAC system same day!! Appointment was made early morning on line and I had heat by that same afternoon.

Just had a visit from their employee Jason, dude was efficient and very friendly, got straight to work and diagnosed the problem in minutes. Offered very fair rates for the service estimates. Highly recommend over the competition 🔥

We have used W.L. Staton since we bought our home. They are always responsive, know their stuff, keep us apprised of what work needs to be done and why, are transparent about pricing, and explain what's happening as they proceed. The techs who come to our home are always friendly and polite, and Joe was no exception. Very satisfied with the service. 3/14/26: This past week we had Staton replace two aging air-conditioning units in our home with new Bosch heat pumps. Our home was built in 1963, and we know from many previous projects that it sometimes has odd quirks and unpleasant surprises in store for the unwary renovator/installer; so we were nervous about this project, particularly since one of the units to be replaced was tucked away in a very tight area under the roof, accessible only through a small panel located high on a wall in a back closet. But the installation went like a dream. Chip and his team were true professionals--they arrived on time, they were friendly and courteous, they explained everything they would be doing on the walk-through, they protected our floors and carpets (and made sure everything was clean before they left), and they completed the work ahead of the expected schedule. Before leaving, they tested the new system and gave us a little tutorial on how to use the new thermostats. And they also told us that if we had any questions or problems , Chip would be happy to come back out and take care of them for us. We are now enjoying the benefits of the new installation and are totally satisfied with the product and the work done to install it. (And I should mention that we had bids from several companies on this project, and Staton's was not only very competitive initially, but also they worked with use to make the final price one we were comfortable with.) So, to sum up: Staton remains our go-to provider of plumbing and HVAC services.

Excellent service!! From first call to invoice payment smooth and professional. HVAC tech Andrew was very knowledgeable and did very clean work. I'll always call Staton for my plumbing/HVAC needs.

Joe our tech was great. He is knowledgeable, honest & helpful. Everyone I spoke was fantastic. I would highly recommend

Highly recommend Staton and Josh! Was able to get a next day appointment for HVAC repair. Josh came out within the scheduled timeframe, called me close to arrival, was very thorough and quickly identified the problem. He then patiently explained everything to me step by step. Repairs were completed quickly, professionally, with respect to my home and property, and did not cost me an outrageous amount. Overall, an excellent experience!

Annual inspection

I used Staton for a full plumbing repipe including all the way to the street. They were professional and provided a great service. They stand by their work and respond quickly. I will not use another company.

Josh was very professional, knowledgeable and answered every question I had. Thanks

Joe did a great job. Thanks

I can't say enough about how excellent Matt is. His work is meticulous! He's extremely careful around the property, very tidy while working and so attentive to detail. He explained everything in detail about what needed to be done. The resulting quality of his work is outstanding and it will definitely keep me as a customer returning to Staton Heating, Cooling & Plumbing for all my plumbing needs.

Great service

Christen was very known about HVAC systems and made great recommendations.

Jason was great to deal with. Good communication and efficient. Highly recommend.

Jaron did a great job. Very efficient, professional and polite. Answered questions I had about a return air vent and even took out a stubborn screw.

Rodney and his team did an outstanding job! Very professional, very personable and very knowledgeable!

Stiven was very knowledgeable, he explained things very well and was very personable.

Once again, excellent service from Staton Heating, Cooling & Plumbing. I have a ductless HVAC system that was installed in January. Chip an Craig came out to test the AC performance before the weather changes and to make sure the system is functioning properly. They were efficient, informative and friendly. I place a lot of confidence in this company due to the quality of their employees.

Steve was great. Very knowledgeable, told me exactly what the issue was, it was back in service in short order. Staton the day before my appointment and stated they had a tech available if I wanted him to come. Couldn’t ask for more. Would definitely recommend them in the future.

Awesome guy Matt…great efficiency and skill Fixed the problem fast and accurately

Christian provided excellent service and was very knowledgeable and friendly. Definitely recommend.

Stiven was very thorough and explained everything to me very clearly. He was extremely pleasant and polite.

Cristian provided great service.

Joe Fanning did a great job both solving my problems and answering my questions throughout the process. Made me feel comfortable to make my decisions and also comfortable to use Staton in the future.

Andrew was the best!!!

Cristian was amazing. He was very knowledgeable about hvacs and cooling systems. He was able to explain things to me in a way I can understand and show me exact wha issues we had. He gave us an honest state of our system and the various options we had. He was very professional and friendly. Would highly recommend.

Cristian was wonderful and explained all options clearly to best take care of my system in the long term. It was greatly appreciated!

He was excellent. Very professional

Great experience! Easy to understand pricing and was pleased to have the whole process completed in one day.

As always a great job, very thorough. Cristian explained everything.

Cristian was super. Explained everything in a simple manner

The Fan on outside unit was not running. After an unsuccessful capacitor change the fan motor was changed. (The capacitor was under warranty.) Technician was friendly and knowledgeable.

Steve did a great job!!

Cristian was very helpful, pictures were good evidence of what he explained

Jason stayed late to make sure our severely seized shower cartridge got replaced and we had our water running again. Things got a little hairy due to how immovably stuck the cartridge was, including him having to go purchase a new cartridge puller to make sure the job could get done. Very thankful for how committed he was to helping us and that we didn’t end up losing water for days.

Jason came at 6, we had an insanely hard to remove shower cartridge that was leaking. It broke inside the pipe and he manually picked the pieces out. Jason stayed HOURS making sure it was fixed. He went above and beyond and didn't charge us above the estimate. We are very grateful.

Like most people, we found ourselves needing a new furnace somewhat unexpectedly, and it can be a stressful process knowing how big of an investment it is. From the very beginning, this company made everything much easier for us. Vincent was the person who came out to evaluate our system and provide an estimate, and he was incredibly kind, patient, and knowledgeable. He took the time to explain our options clearly, and we genuinely trusted his opinion and guidance, which made a huge difference during a stressful decision. We had a small scheduling hiccup on our end, and Vincent personally stepped in and took care of everything for us, even though it was outside the normal scope of what would typically be done. He handled it seamlessly and made the situation completely stress-free. There was also a minor unexpected issue involving some wiring and drywall, and the team came back promptly and Vincent handled everything for us without any hassle. It was reassuring to see how thoroughly and professionally they addressed it. Vincent was great from start to finish, and the company is truly lucky to have him as an employee. We also want to give credit to the installers who did the actual installation—we don’t remember their names, but they were professional, careful, and friendly throughout. We’re very grateful for the entire team and would absolutely recommend them to anyone needing heating and cooling services.

Great fast service, very pro install. My water heater was leaking from the bottom,. I called at 9am and had a new heater installed before 3pm. Paid a bit more for the emergency repair- well worth my piece of mind. Highly recommend!!

Cristian was very professional and informative.

Vince was the ultimate professional. Thank you for your great work on our Generac, backup generator.

My heat pump smart Thermostat stopped working. Called on a Sunday. They sent a technician out the next day. Steve found the problem quickly and fixed it. I’m always impressed by the professionalism and knowledge. The technicians clean up as well. Chesapeake may be a little bit more expensive but they come once and do the job right. Being a member helps get you on the priority list. Before the big ice storm, Sean came out did a major repair on an outside spigot. He saved bursting pipes for sure. And saved me money on my water heater replacement by taking the time to notice it was still under warranty. Stanton is a family business and they stand by their work. I would highly recommend using them for plumbing and any HVAC needs.

Robert was my plumber. Came out right at the time he said he would. Did a great job helping me with my broken sump pump. Couldn’t be happier with the service. Highly recommend Staton to other homeowners.

Service was fast, efficient and reasonable price for plumbing I suppose. Technician was super friendly and knowledgeable! Would recommend again!

Jason did a great job. He quickly realized that the sink that was clogged was not the best way to snake out the problem. So he snaked it from the bathroom sink which was immediately behind the kitchen. The clog got cleared and when they were finished they cleaned up and when they left it was as if they were not there. I would definitely use Stanton again.

Justin and his team did a great job installing our new heat pump, including troubleshooting some issues around our old system. Five stars.

Cristian completed the work immediately and professionally and answered all of my questions. Great work.

Stiven was lovely to talk to and efficient. He clearly explained observations made furring my hvac check up. It was convenient and I didn’t have to wait all day.

Jason and Drew were extremely helpful in assessing what plumbing work needs to be done for planned bathroom renovations. They gave me multiple options, including suggestions on how to keep costs down. The walked me through the process of what work needed to be done first, second, third, etc., and what other contractor work likely would be necessary. Highly recommend!

Cristian did a great job. Gave me good suggestions.

Trust his knowledge and professionalism and always request him.

We currently have a gas leak and were informed by Washington gas that it was on our side. Staton was able to make an appointment for the next morning and Stephen came out to evaluate for the repair. Was right on time and I showed him where the leak was determined to be from the Washington gas personnel and then I asked him if he could evaluate the entire line because if we were going to do this work then I'd like for the entire indoor line to be evaluated for repairs. He went to turn the gas back on to evaluate for leaks and used a solution to determine that the leaks were actually coming from the gas meter. Even with that information he still did the entire inside line twice to determine if there were also leaks inside our home.
In the meantime I was on the phone with the Washington gas getting them to return and the technician redid the outside meter for me so that I could take pictures showing evidence of the leak.
On top of that he said he spoke to his manager and was not going to charge me for the evaluation which I was fully expecting to pay for because they came out and did their job it wasn't their fault that Washington gas was incorrect in their original evaluation.
I'm not even a returning customer this was a new customer experience because the HVAC company that we normally use told me it would be a week until they could get somebody out to assess which is unrealistic for a gas leak and your gas is turned off in the middle of winter with two babies at home meaning no heat and no hot water.
At this time I don't have any resolution for the gas leak because I'm waiting on Washington gas but I'm incredibly impressed with their responsiveness and how diligent they were in their process. They easily could have come in said oh that's where Washington gas said the leak was great it's going to be $2,500 to repair this inside line. Not only did they not do that but they also did their due diligence to diagnose the leak correctly which is ultimately going to keep my family safe.
The technician Stephen was also really nice guy. He did not blow off my concerns and /or my suggestions/questions and showed me what was going on instead of just rambling off with details. I appreciate expertise but I also need to know what it means in layman's terms as a homeowner. And I don't always have that experience when dealing with home repairs.
Looking forward to working with them in the future.

He was awesome. Professional, friendly and patient.

Friendly quick and efficient

Cristian explained everything beautifully. Very thorough. Very satisfied.

Josh was so thorough in diagnosing and fixing our plumbing issue. We’d recommend Staton services to anyone with a plumbing problem. The staff is very friendly, knowledgeable, and professional.

Cristian did excellent, very knowledgeable and professional

Tim arrived on time and completed a detailed inspection of both system. He took pictures of all findings and explained them clearly. All maintenance, repairs and upgrades were promptly addressed and Tim made sure we received all available discounts. Highly recommend.

Cristian did a great job with our winter heat pump inspection as part of Comfort Care membership - clearly explained his findings and options.

Horrifically expensive!
A straight forward sump pump installation...the pump itself was from Home Depot and cost under $400...it took approximately 30 minutes to install and the total price was $1,416!!... I needed the work done so I wouldn't have to stay up all night bailing out my sump pump so I signed for the work to be done...this was highway robbery!
The plumber that came out was great and I have nothing but good things to say about him.

Justin was friendly, informative and efficient. He got the job done in less time than the estimated time allotment. I am very satisfied with the job.

Great service. Will definitely call Staton again! I really appreciate the quick response.

Steve was great he went over everything inside and out. Steve was very professional. We were very satisfied

Andrew came out and did a great job. Was very respectful and kind and so prompt. If I ever needed work again,I would never hesitate to call him again

True professionals. They did an amazing job! I would highly recommend anyone!

I’m a little late in posting this, but Staton sent their tech Jason B. out to my house about 2 weeks ago for an ongoing issue with a toilet. Jason was amazing—super friendly, knowledgeable, and thorough! The issue with the toilet ended up being more complicated and taking more time than anticipated and despite us being his last call of the day he took his time and had such a happy demeanor. He also was very considerate of ensuring the floors in the bathroom and leading to the bathroom were protected and that he didn’t leave any messes behind.

Jason from statin was great.

Justin was friendly, informative and efficient. He got the job done in less time than the estimated time allotment. I am very satisfied with the job.

We were very pleased with the service Steve provided when our unit stopped working. He arrived on time, was polite, knowledgeable, and quickly diagnosed and fixed the issue. Once again, the Staton team delivered an A+ experience when we needed HVAC service and repairs. Highly recommend!

Very quick and professional with a great explanation. Exactly what I wanted

Fantastic service at a reasonable price. Quality of workmanship was excellent. I will use this company again.

Burger was great! Very friendly, professional & did a great job!!!

Matt was very knowledgeable. He did a fantastic job. He was kind and efficient.

Steven was friendly and efficient. I would recommend Staton.

Joe was super friendly and accommodating. The work he did to replace our leaking faucet and non-functional water shut off valves was great!

Plumber was polite and thorough with a easy to understand explanation of the issue. Worked efficiently to replace kitchen faucet.

Terrific work, timely manner and left as clean as they found it.

I’ve worked with Staton twice and they’re great! Every plumber I’ve met has been very kind and professional, they always explain what they’re doing and why. Sam did a great job replacing my water heater recently, and I’ve worked with Steven and Jarrell in the past as well. I also really like that they send a picture and bio of the plumber that’ll be doing the work that day. I’d say they’re a little on the pricey side, but they were flexible in allowing us to buy our own equipment for them to install, and give a clear cost breakdown.

On time, explained the problem, in and out under one hour

James did an excellent job!
Vince helped us this time; he replaced our sump pump. He was very professional and did a great job~

Steven Shell helped us replace a kitchen faucet. It was a very difficult one, Tadu, and he diligently stuck with it and got it done correctly! We very much appreciate his help!

Sam came to my home to do some plumbing for me and I could not be happier !! His personality is so open and friendly . The work he did is top notch. Staton will be my plumbing company from now on and I will be asking for Sam every time !

Just had Cristian from Stston come by to do our Fall system checkup. System is fine and Cristian couldn't have been better; quick, thorough, and informative. Techs like him are why like Staton.

Josh did a great job. Thank you.

Steve was excellent, so friendly and helpful.

I was very impressed with his Professionalism and efficiency.

Very professional and friendly.Would recommend Steve Schultz. Explains what needs to be done and should be done. If there should be any follow-up he let's you know what needs the next steps are. Advise that that springs maintenence is coming up and schedule the additional pen fed units to be cleaned at that time. Only want him to do my pen fed maintenence

Stuart was amazing. Very professional, knowledgeable, explained everything, efficient. He wasted no time locating the difficult problem, was thorough and began work as soon as he went and got the parts. No,”I’ll be back tomorrow.” He went and got the parts and worked non stop for several hours, part of that time in my gross, muddy, and snowy, cold crawl space. He left with everything working perfectly! Thank you!

Friendly, well spoken, listens and explains clearly what is required. 5 stars!!

Been a Staton customer for many years. Josh did a great job. He is competent, professional and personable.

Great communication, friendly service, support local business!

Matt is a true professional! He quickly diagnosed the location of the plumbing leak and completed repairs to the system.

Andrew is very competent and very friendly. I will request his services always. He is a great technician for your company.

Sam was fantastic! He was very professional and thoroughly explained everything. Definitely recommend.

Jason was very personable and knowledgeable. He worked quickly to test and replace my garbage disposal and I am pleased with the results.

Cristian did a good job, explained everything to me of what I need to get done, would have him back!

Great job. Very helpful

Robert and another Staton professional repaired our bathroom sink. He was professional and friendly. Great guy! All of our dealings with Staton have been excellent!

Steve Schulz did a great job. Always happy with the service I receive from Staton.

Sam was a true professional and made the process very easy and the repair was very quick. Would highly recommend

Andrew did a fantastic job. Was very knowledgeable and everything was completed in a very concise way

Mr Coateswas very helpful. He explained my options clearly. I have never had bad service from this company. During and while the HVAC complete installation, I was kept informed. After the installation the cleanup was fantastic. I had to nothing.

Ja'Ron was a great technician. He arrived on time and was professional in his duties.

Cristian did my maintenance and was very friendly, and professional. Would definitely recommend.

Cristian did a good job on my maintenance, explained what my system needed and the benefits on the membership. Glad to be a new member

Matt was very knowledgeable, timely, efficient and courteous. He took the time to explain the details of the system.

Sam obviously knows his job. He has great skill, he was efficient. He explained the process to me. Thanks for sending him. The first picture below With the 45° angle pipe is the before and the second picture with the straighter alignment is the after.

One of the last few companies that still provide excellent service

Jason Bonner was professional and friendly, and did an outstanding job of capping off the gas to a gas fireplace. In the process, he noticed a potential hazard regarding my hotcwater tank and took care of that as well.

Joe was professional and friendly, explained the issue with my clogged sink that was easy to follow. He was efficient and the job was done in a very timely manner.

Rodney Porter was professional, helpful, explained the job and got my new HVAC system install and my heat running beautifully! Super helpful, friendly, and now I'm extra warm and cozy on these freezing days. Highly recommend Staton! Love them!

Cristian did a great job on the HVAC maintenance for my heating system and was very friendly as well.

Ja’Ron was very friendly, professional and informative. He did a wonderful job and now my heat finally works. Thank you!

Update: We just had Stiven in for our bi-annual maintenance on our 2 new HVAC systems and 2 older systems. One of our older systems was not running and we were unaware of it. He did such an amazing job documenting every piece of our system that needed repairs. I was so impressed with his level of detail and time that he took to explain what was going on and why it was not running and how we could fix it and help prevent future issues. Stiven did not rush to get the job done. I really appreciate that he took his time to do the job correctly. Robert was great! He was very friendly and easy to talk to. He explained what he was going to need to do to figure out why our sink had such low pressure. And took his time explaining what was wrong and how he could fix it.

Staton’s process for the installation of a mini-split system was first-rate from the initial consultation with their mini-split expert (Vinny) and Will Staton through installation. The installation was scheduled for 2 days after placing the order! A very special callout to Justin the lead tech for the installation. The installation was expertly completed with great attention to detail. Justin is very personable and extremely engaging. He strives for the customer to be happy. The installation resulted in a happy customer and a clean house.

Cristian was very professional and courteous and kept us informed at every step of the journey.

Everything was done in a day. Rodney and William were wonderful. I plan on using staton for all my service needs.

Patrick was Excellent!! Found the issue and fixed it immediately! Despite the weather I didn’t have to wait too long for someone to come out, I called the night before.

I’m not a review type man.But I have to tell everyone Staton and The Tech Josh is HEAVY DUTY AND TOP SHELF!!

I had water bib crack. Causing water to leak on the inside of my home. The customer agent was very professional and helpful. They were suppose to come same day for an emergency but had to reschedule for the next morning. I received my call for the morning. Josh was amazing. He was very friendly, professional, and informative. He also cleaned up after the service. Well done.

Cristian was very professional, kind and explained everything thoroughly using terminology I could understand. Highly recommend him!

Mike was very thorough and did a superb job! He an Josh arrived and got straight to work. I could not have asked for better service! They were outstanding! Thank you!

cristian was awesome! Friendly, helpful and easy to work with. Highly recommend!

Rob and his helper arrived at our site within the time slot we were given. They were equipped with the tools and parts to complete our work request , (clogged busy office commode and bad stop valve replacement.) They completed all work in a couple hours, cleaned up well and were on their way. Good job Staton!

Cristian did a great job checking my furnace and making me aware of future maintenance needs! Great Service!

Cristian did good job on my maintence, explained everything throughly! Will have him back

Stiven Llano was courteous, efficient and skilled. He explained every check against every part as well as a thorough explanation of the recommended maintenance. Extremely pleased with his work and communication.

Cristian was great to work with. Did a great job and was very professional!

Steven was great 👍 knew what the issue was immediately. Handle the issue check to make sure I was satisfied before he left.?

Very pleasant and hard worker

Cristian did a really good job on my maintenance I appreciate his professionalism, and understood everything he said that my system needed

Cristian did a great job on my maintenance, and was really friendly! Would definitely have him back.

Rodney and William did a great job installing the new gas furnace. They kept me well informed during process and explained the new system thoroughly. Very professional, knowledgeable, and courteous Thank you Staton for the next day install Maureen

Cristian did a good jib!

Cristian did amazing

Steve came in serviced our furnace today. He did a great job and was very professional and did an excellent job and explaining everything that he did and everything that had to be fixed.

Christian was polite, timely and professional.

Jason came out and diagnosed our water issue and got us back up and running. He was knowledgeable and professional even after he got stuck in the ice in my driveway. All he cared about was that my kids were able to take a bath again. Highly recommend Jason, great example of the type of people that make a business worth coming back to.

I’ve used Staton twice in two days for two different issues.Matt and Joe were both amazing!! They were very helpful not only in our repair but walking me through what they were doing and some preventative measures that I would not have known on my own!!

Wes was delightful. He got the job done to my complete satisfaction.

We had a regularly scheduled HVAC maintenance with Staton. Our technician, Stiven Llano Did a fantastic job. He walked me through everything, clearly explained the condition of our unit, and gave helpful advice on how to take the best care of it going forward. Even though it was routine maintenance, he went above and beyond. Highly recommend this company and especially Stiven. Five stars all the way.

Cristian was amazingly efficient and helpful.

I had a great service technician that came out and inspected our two (2) AC/Heat units today. Cristian was very professional, polite & extremely thorough. I would recommend him to anyone.

Got heat restored before I left on vacation

Joe was prompt, professional, and personable. He identified cause of leak almost immediately, explained repair and cost in straightforward manner, and fixed issue quickly. Office staff was responsive and communication was easy.

Patrick Dalton was our technician from Staton, and we couldn’t be more pleased with his service. He was extremely professional, respectful, and well-mannered throughout the entire visit. Patrick worked diligently, explained things clearly, and was very polite and courteous at all times. His workmanship was excellent, and it was clear he takes pride in doing his job right. We truly appreciated his professionalism and would gladly request him again.

Cristian was an outstanding technician. He was courteous, friendly and the dogs loved him. Highly recommend you ask for Cristian!

Arrived on time, diagnosed the problem, and fixed it

Steve did a great job cleaning up our system and explaining options. Showed before and after pictures.

Outstanding service. Dedicated and caring guys who made sure the job was done correctly after we had a frozen pipe flood the basement. Really appreciate the good service.

Thorough, detailed, polite. Great job!! Andrew ( and his partner) were polite, courteous, gave an evaluation of a number of issues that I shared regarding my complicated heating system. Very thorough and did not pressure to make any particular choices. The drain situation that I thought I had a solution to , that he followed up on did not work out for a number of reasons that he explained. He purged the system and brought the boiler pressure down to a level that he said was in the appropriate range. His work was neatly done. Good job!

Wes was knowledgeable, friendly, and went above and beyond to help us! I would recommend him and this company to anyone!

Steven was absolutely, awesome! He explained the plumbing service that he was providing in detail and he gave us other good information about maintaining our plumbing throughout the year. Steven was also clear and upfront about the cost of the service. The experience with him was great! We will definitely request to use him again.

Excellent and fast service!

Jason Bonner did amazing work. He was very professional, knowledgeable, polite, respectful and made sure I was satisfied with the work. I would highly request him and this company to complete plumbing and heating issues.

I have now used Staton for their HVAC and plumbing services. They have replaced the mini-split and furnace in our home. The team is extremely professional and they are up front with you about what is going on with your home. I highly recommend them for all of your plumbing and HVAC needs.

Burst pipe on a weekend with single digit temps. Mr Leedy did a good job explained everything. I would call them first again.

Sam was kind and understanding. He was thorough and got the job done professionally and timely. I was truly impressed with his talent and diligence

Matt is knowledgeable, neat, and thorough. He addresses the nuanced issues of my complicated system, explains them clearly, and doesn’t try to upsell. I trust and appreciate him!

He was great. Very informative and helpful. They are the best! Very satisfied!

Cristian is very professional.

Sam was amazing! He was quick and efficient and was able to diagnos the problem right away, a problem that had been driving me so crazy! Thank you so much!! I will definitely keep you on speed dial!

Joe was a great and did an excellent job.

I was helping a neighbor shovel there car out who works over night at the hospital and was have trouble Breaking through the ice and right when we got to the Icey area a Staton heating and air truck pulled up and pulled a metal shovel out and helped us for 30 minutes and asked for nothing I think his name was Justin not sure but he deserves some praise casue we had already broke 2 plastic shovels trying to get through it.

Very efficient and did a great job.

Had Cristian come for a service call to take a look at our HVAC unit - he did his homework and reviewed materials from prior checkups on our system and made some solid recommendations for improvements, and did a great job explaining things for a first time homebuyer to understand. Also he came out while road conditions are still pretty bad after the snow, so thanks!

⭐⭐⭐⭐⭐ Andrew Klein at Staton Heating and Plumbing provided truly exceptional service. He was incredibly knowledgeable and took the time to explain everything clearly, which immediately put me at ease. What really stood out was his genuine care—he was patient, helpful, and made sure all of my questions were answered without ever feeling rushed. His professionalism and customer service went above and beyond, and it’s clear he takes pride in his work. I would absolutely recommend Andrew and Staton to anyone looking for reliable, trustworthy service.

Josh and the rest of the Staton team were fantastic to work with and would highly recommend. They were able to replace my water heater before a major snow storm and stayed late to make sure they got the job done right. 10/10 Edit 1/29 : Another issue and another great experience with Staton. Stephen came in to unclog my bathtub and was fantastic. They came when streets were still covered in snow, service was fast and affordable, and Stephen walked me through the problem and potential solutions. Problem solved! Highly recommend!

Very happy with service.

I cannot be more thankful. Chip, Carl and George battled bitter cold, snow, ice and a very stubborn condenser that was frozen solid to the pad to install a new HVAC system in our house to ensure we had heat with the incoming deep freeze. All options to remove the condenser were utilized. The team were respectful and accommodating throughout the ordeal and kept a good sense of humor even during moving the new unit into place through the uncertain footing. Carl walked me through the unit’s operation and made sure I was pleased with everything before leaving for his next call.

Mike and Josh did a great job getting a new water heater installed the same day. Professional, knowledgeable and courteous! The back office and dispatch team were also superb. My go to now for home maintenance projects Maureen

The technician Andrew is a very nice. He did a good job. Thank you so much.its expensive but there is 12 inches of snow ice outside and no heat in my house. And he literally came in and fixed it change the part , and he being very honest , Professional I would say it worth it. Thank you again, happy customer😊

Had a main drain backup the day before the snowstorm. Got an immediate response. Communication was excellent. Matt Kramer is an outstanding diagnostician, knowledgeable, professional and thorough and did an incredible job identifying the issue and fixing the problem.

Steve came out in the snow. Our driveway was clear but our street wasn't so nice to him. But, he didn't give up he worked with my family to get the job done. Very pleased with his attitude and performance.

Our heat stopped working right before the storm. Josh showed up on time and got us heat before big storm. Thank you!!! highly recommend.

Staton, and another Steve, were there for me again! My hot water heater went out on me unexpectedly, and started leaking. I called Slaton and they sent Steven (Shell) out to me same day, before the expected snowstorm. He diagnosed the issue, installed a NEW water heater, and got us back up and running within hours. It would have been a rough few days in the house under the snow without Slaton. Thanks again!

My experience with Mr. Dalton, was exceptional he arrived at my home and started working immediately on the problem. He was able to figure out the leakage in the basement within 30 minutes from his arrival time. Note: Keep up the great work. I highly recommend Staton, Heating, Plumbing to anyone that needs this type of service.

Hi! So glad Josh came to fix my HVAC system! He was experienced and knowledgeable. I felt like he was honest, straight forward and professional! He fixed the issue. Thanks!

Very professional. Very experienced. Respectful and went out of his way to help.

Incredible service and professionalism during the entire experience - from the initial call to set up an emergency appointment, to the completion of the service. Joe was very responsive to my questions and gave me the peace of mind that everything with my plumbing is squared away and safe.

Tech was great! Very knowledgeable and polite. Fixed my issues. Will use your services again. Highly recommend!!

A friend of mine referred me to Justin for a last minute emergency heating issue tonight. Justin came out within a few hours and fixed the heating issue promptly and efficiently. With the impending arrival of the winter storm I was extremely worried about not having heat. Thanks Justin you’re a literal LIFESAVER

Was hearing a noise in the bathroom wall and then saw water dripping. Also, could not turn the main water valve off, so of course I wanted to get someone asap. When I called Staton they were able to send someone out immediately. Matt came and he knew exactly what was wrong. I also asked about making it easier to turn the main water off. He gave us different options. Very knowledgeable and explained everything very well. Very pleased with the work and will be calling them for any plumbing issues or needs. One of the things I am big on is the customer service received and Staton was top notch.

Extremely professional and helpful. Took the time to explain everything and made sure we were comfortable. 10/10

Staton installed a Bosch heat pump system in my house. My existing system totally failed and they were able to provide loaner heaters and were able to install the new system 2 days after signing the contract. Staton went above and beyond to provide heat for us until they were able to professionally install our new HVAC system. I highly recommend this company. Rodney Porter did an outstanding job running his team and communicating with us every step of the way.

Great service.

Cristian took good care of me, will gladly have him back anytime!

Staton, especially my tech Steve, did a quick and efficient job getting my heating system back up and running. I was really happy they were able to come out and remedy the problem as soon as they did, particularly during these cold winter months. Steve also explained the issue to me while repairing it. Glad they're my HVAC service provider!

Cristian did a very thorough inspection of our furnace. Took his time and explained everything clearly. Very impressed.

I was extremely pleased with Sam’s work on my home. He was very knowledgeable and helpful with my questions and answers about not only what he was there to fix but all of the plumbing in my house. I hope to be able to work with him in the future. In fact, I will be probably be requesting for him.😀

Excellent experience - so impressed with how thorough and knowlegable Steve was in inspecting both furnaces and explaining potential issues and problems. Very professional and courteous. He represented Staton well. I’d definitely recommend.

Cristian did an excellent job. He explained everything so that we could understand what was needed.

Christian did a super job.

He was great. Very informative and helpful.

Andrew Was amazing, he came in, figured out the issue which I was told was something else by a different technician and had it fixed within 30 minutes! Thank you so much!!

Josh and the rest of the Staton team were fantastic to work with and would highly recommend. They were able to replace my water heater before a major snow storm and stayed late to make sure they got the job done right. 10/10

Joe was a pleasure to deal with. He is very professional and personable. He took the time to point out areas of our home that needed some upgrades to our pipes and water softener. Would gladly have him back.

Everything was done in a day. Rodney and William were wonderful. I plan on using staton for all my service needs.

Everything was done in a day. Rodney and William were wonderful. I plan on using staton for all my service needs.

Cristian did an outstanding job, punctual and explained everything very well. Highly recommended!

Cristian did an outstanding job, punctual and explained everything very well. Highly recommended!

Robert was great! He was very friendly and easy to talk to. He explained what he was going to need to do to figure out why our sink had such low pressure. And took his time explaining what was wrong and how he could fix it.